POL00044483 - Post Office Witness Statement - Rebecca Portch, South Warnborough PO, Jo Hamilton case study

Evidence on official site

POL00044483
POL00044483

Witness Statement

(CJ Act 1967, s9; MC Act 1980, ss 5A(3)(a)
and 5B, MC Rules 1981, 70)

Statement of Rebecca Louise Portch

Age if under 18 Over 18 (If over 18 insert ‘over 18")

This statement (consisting of three pages each signed by me) is true to the best of my knowledge and
belief and I make it knowing that, if it is tendered in evidence, I shall be liable to prosecution if I have
wilfully stated in it anything, which I know to be false or do not believe true.

Datedthe 99  dayof January 2007

Signature

have been employed by Post Office Ltd for approximately 4 years and currently work as
Inventory Support, within the Retail Cash Management Team based in Bristol. Part of my

duties involves monitoring the cash being sent to and from Post Office Branches.

Post Office Branches are supplied with cash weekly via the Flexible Planning system, which is
an automated cash replenishment system. Every branch is required daily, to declare a closing
cash on hand figure, on the Post Office automated computer system (Horizon), which is then
loaded into the Flexible Planning system.

‘The system calculates the cash requirements of a branch by looking at how much money is.
currently reported as being held in the office and also takes account of money paid out by the

Branch (eg Post Office Card Account Payments) and money received (e.g. banking deposits).
Using this data, Flexible Planning forecasts the weekly cash flow and creates a cash order if the
office is cash deficit or sends a message to the branch, via Horizon, telling them to remit excess

funds back to the local Cash Centre if the office is cash surplus.

Part of the management of the Flexible Planning syste is monitoring, whereby we look at

signature I GRO Signature witnessed by

5011 (Side A) *

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POL00044483
POL00044483

Witness Statement
(CJ Act 1967, s9; MC Act 1980, ss 5A(3)(a) and 5B, MC Rules 1981, r 70)

Continuation of statement of Rebecca Louise Portch

different criteria in order to identify any branches that are persistently ignoring planned
orders. There are many reasons for this, the usual is declaring cash incorrectly, which gives a
false picture of how much is held in the branch. By contacting the branches we are often able

to rectify this, thus enabling the Flexible Planning systern to work correctly.

On the 6" March 2006 I was carrying out a cash monitoring exercise whereby branches that
had a high reported over night cash holding figure (amount of cash reported as held in the

branch each night) in relation to their daily payments, were highlighted, with a view to being
contacted. The list of branches with a high ratio of cash holdings to payment levels included

South Warnborough Sub Post Office Branch (SPOB), Branch Code 092 904.

On that day, I telephoned South Warnborough SPOB as they made total weekly payments of
around £2,500, yet were declaring-around £28,000, excluding coin, in the office every night and
had been declaring in excess of £20,000 since the beginning of the year.

On telephoning the branch, I identified myself and was told by the person I spoke to that the
Subpostmistress was not available. After establishing that the person I was speaking to was
currently in charge of the branch, I explained the reason for my call. I advised that there was far
too much cash in the branch and that our Cash in Transit service would call in, on the next
scheduled delivery day to collect the excess funds. I advised that we expected a return of

£25,000. There was no explanation given as to why the funds had not been returned on an
earlier date.

I contacted the local Cash in Transit depot manager to advise them to expect a cash return
from this branch on the next scheduled service day. The Cash In Transit service is part of Post
Office Ltd and is used to convey cash and stock to and from Post Office Branches and our Cash
and Stock Centres. Each Post Office branch has a weekly scheduled service day or days

Signature Signature witnessed by

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POL00044483
POL00044483

Witness Statement
(CJ Act 1967, s9; MC Act 1980, ss 5A(3)(a) and 5B, MC Rules 1981, r 70)

Continuation of statement of Rebecca Louise Portch

whereby cash and stock is delivered or collected.

Following my telephone call to South Warnborough SPOB, I sent an e-mail to Area Intervention
office 18, located in Bournemouth, to advise of the fact that this branch had been declaring
high levels of cash holdings in relation to the money they paid out each week and that I had
asked them to return £25,000 on their next collection day, Wednesday 08 March 2006.

Signature Signature witnessed by

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