POL00069057 - Joan Bailey case study. Howey PO branch FAD 158644 RE: Mediation Scheme Write Off Authority – Lawrence Glyn Bailey and other documents.

Evidence on official site

POL00069057
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MEDIATION SCHEME

CURRENT SUBPOSTMASTERS ACCOUNTS

WRITE OFF AUTHORITY
Office Branch Code: 158644-1014474
Office Name: Howey
Applicant Name: Lawrence Glyn Bailey
Case Reference: M070
Amount to be written off: £12,706.06 debit
Date: 24/02/2016

Summary

This case formed part of the Mediation Scheme process, a business
decision has been made to write off the outstanding debt.

I therefore request that the sum of £12,706.06 debit be authorised for
write off.

Authorised Signatories:

Signed ------------------------------- Senior Debt Recovery Manager

Signed ------------------------------- Head of Finance Service Centre
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SETTLEMENT AGREEMENT

Dated: [\4] January 2016

PARTIES

(1) Post Office Limited whose registered office is at Finsbury
Dials, 20 Finsbury Street, London, EC2Y 9AQ ("Post Office").

(2) Mr Lawrence Glyn Bailey of Camillia House, Howey Old Post
Office, Howey, Llandrindod Wells, Powys, LD1 5PT (“Applicant")

BACKGROUND

(A) The Initial complaint Review and Mediation Scheme was
established to address the concerns of subpostmasters and
counter clerks employed by Post Office in relation to Post
Office's Horizon IT system and associated issues ("the Scheme").

(B) The Applicant submitted a complaint to the Scheme with reference
number M070 ("the Complaint") .

(C) In the course of the Scheme, Post Office and the Applicant have
agreed to settle the Complaint and all other matters and issues
between them, whether or not raised through the Scheme, on the
terms of this Agreement.

(D) A term of that resolution is that Post Office has agreed to
write off the debt it alleges is owed by the Applicant in the
sum of £12,706.06 together with any interest thereon.

1 Defined terms

1.1 "Related Parties" means Post Office's past, present or future
parent(s), subsidiaries, subsidiaries of its parent(s), group
companies, assigns, transferees, representatives, principals,
agents, officers, employees or directors.

2 Settlement Terms

2.1 Post Office shall, within 7. days, pay the sum of £5,000 (the
"Settlement Sum") to the Applicant by way of bank transfer to
account below:

2.2 Account Name: Mr LG & Mrs J F Bailey

2.10

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Account Number

Name and Address of Bank: I GRO

H GRO H

In full and final settlement, Post Office releases any and all
claims, whether or not presently known to the parties, that it
ever had against the Applicant in relation to the Complaint.

In full and final settlement, the Applicant releases any and all
claims, whether or not presently known to the parties, that he
ever had against Post Office and/or any of its Related Parties
in relation to the Complaint.

The Applicant shall sign and send to Post Office the Withdrawal
Notice set out in Appendix 1 within 7 days of the date of this
Agreement.

The parties shall each bear their own legal costs in relation to
the Complaint and this Agreement.

This Agreement is not, and shall not be resented or construed
by the parties as, an admission of liability or wrongdoing on
the part of any party to this Agreement or any other person or
entity.

The terms of this Agreement, and the substance of all
negotiations in connection with it, will be confidential to the
parties, who shall not disclose them to, or otherwise
communicate them to, any third party other than:

(a) to the parties' respective auditors, insurers, and
solicitors on terms which preserve confidentiality;

(b) pursuant to an order of a court of competent
jurisdiction;
(c) to confirm the fact that the Complaint has been

resolved but not the terms of that resolution;

(a) where a party breaches confidentiality, the innocent
party may reasonably communicate the terms of this
Agreement to third parties; or

(e) as far as necessary to implement and enforce any of
the terms of this Agreement.

This Agreement constitutes the entire understanding and
agreement between the parties in relation to the subject matter
of this Agreement.

Each party acknowledges that it has not entered into this
Agreement in reliance wholly or partly on any warranties,
assurances, statements, undertakings representations or
misrepresentations made by or on behalf of the other party

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(whether orally or in writing) other than as expressly set out
in this Agreement

2.11 Nothing in clauses 2.9 or 2.10 shall limit or exclude any
liability for fraud.

2.12 A Related Party may enforce the terms of this Agreement subject
to and in accordance with this clause and the Contracts (Rights
of Third Parties) Act 1999.

2.13 No other person who is not a party to this Agreement shall have
any rights to enforce any of its terms.

2.14 This Agreement shall be governed by, and construed in accordance
with, English law.

2.15 Any dispute arising out of or in connection with this Agreement

shall be subject to the exclusive jurisdiction of the Courts of
England and Wales.

Signed:

GRO

For and on behalf of Post Office Applicant

mane: fare Gc Bo mil

APPENDIX 1: Withdrawal Notice

Withdrawal of application to the Initial Complaint Review and Mediation
Scheme ("the Scheme")

For the attention of Patrick Bourke, Complaint Review and Mediation Scheme

Case ref: M070

My complaint has been resolved and I therefore withdraw my application to the
Scheme.

Signed

LAWRENCE GLYN BAILEY

Date: AM Yonmarsy . Rol

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Qistoner woias7s
Coapany Code 1000
‘Aecount. group FSM
Name pM Jamcencs.ALun Bulley

ia REP RRA A Ant 8 oe a I ee aca
Jo 1014874 II o0008913] -1}04 I 1600004913 ]20140831° Jos.o1.2011I11 200: 00 Ios.01.2011 29.08.2013] rvs ara
Jo 1014874: ma 1600008915] IxI fd004915 I20i4o4si Ii. 12.2010] 30,994 I. 12,2010 29.08.2013] I uLK GECUS
Jo 101487 I} e0000679] 1]01 I 1600006879}20140831 _}17. 01.2011] 11 87.18. [17.01.2011 29.08.2013] I Final. Account -Surplus
Jo © 1014874 I em] 1300008933] II tc0009932 I20i4083} Jos. 012000 ‘3/044,23 05.01.2011 29.08.2013] I inal” Account-Defici eney
* 14ers 12,706.06
” 12,706.06

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FSP 280
TR No. and Year No of Regd Papers Name of Office Code No.
POUT / lol} lote Region : ; ;
101 44:74. [EJ POSIS proforma received in aes) Lendarded [dolls ISs } (a Yat
CAUSE OF CHANGE
Name of former
==> RESIGNATION Subpostmaster . 2:
Som Leesence Glu
USPENSION / DISMISSAL Name of new Subpostmaster 3) a)
[~~~] CESSATION OF TEMP SUBPOSTMASTER Temp Subpostmaster
[<j CESSATION OF POCL STAFF POCL Staff
Deficiency £ Deficiency made good £
From \\- OS To Si I} WK No ¥ ¥ i
Surplus £ Surplus withdrawn £
ACTION DATE ACTION DATE
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* Poof OF Delivery - Royal Mail Track and trace Page I of I

Your electronic Proof of Delivery

Your item with reference AU063756697GB was delivered from our LLANDRINDOD WELLS Delivery Office on 10/09/13
Signature of delivery for your item
AU 0637 5669 7GB. SIGNED FOR
WIE
La I 50

Printed name:

Close window »

mt A TIAL IIS LEOTAD wnainnra
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CORRESPONDENCE ADDRESS
Mrs Kish Brown

FORMER AGENTS DEBT TEAM
2” Floor West

No 1 Future Walk

Chesterfield

S49 IPF

Opening Hours
Monday to Friday 8:00am ~ 5:00pm
Telephone...
Email kish.brown

Private and Confidential,

Mr L. G. Bailey

c/o Howey Post Office Date: 29/08/2013
Howey

LLANDRINDOD WELLS

LD1 5PT.

FORMER SUBPOST MASTERS ACCOUNT HOWEY POST OFFICE FAD 158 644

Dear Mr Bailey,

lam writing to you in respect of the recovery of deficiencies found in the accounts at the above Post Office
whilst you were sub-postmaster.

The sum of £12,706.06 is due to Post Office Limited to clear the Final Account deficiency.

Your contract with Post Office Limited provides that you are obliged to make good any and all losses incurred
during your term of office. The contract also confirms that this obligation continues after your last day of service.
Under the Limitation Act 1980 Post Office Limited is entitled to claim any sums due.

Please forward a cheque made payable to Post Office Ltd, for the full amount to the address above within 21
days of the date of this letter. Payment may also be made by credit / debit card.

If full payment cannot be made immediately then you must contact this office within 21 days to discuss a
repayment plan.

A prepaid envelope is enclosed for your convenience. Should you have any queries regarding this account,
please do not hesitate to contact me at the address above or telephone me on the number listed above.

Yours Sincerely

ae

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Kish Brown

From: — Kish Brown

Sent: 18 June 2012 14:49

To: Steve Bradshaw

Subject: Re:Mr Lawrence Glynn Bailey (158644)

Hi Steve,
I know you're probably busy but can you please give me an update on whether this guy has sold his.

property yet or not?
Regards

Kish Brown
Former Agents Accounting Team
No. 1 Future Walk
CHESTERFIELD

S

GRO

18/06/2012
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Kish Brown

From: Kish Brown

Sent: 07 March 2012 14:56

To: Steve Bradshaw

Subject: RE: Lawrency Glyn Bailey - Howey

Hi Steve,
Just a quick query I am updating my case file and was wondering if you know if the property has been

sold or not please?

Regards
Kish

07/03/2012
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customer 191474 a
Company Code 1254
Name Lawrence Glyn Bailey
city Llandrindod Wells
Profit ctrIstatIaccountIDocumentNoITypeIDoc: Date ILock Le amntI Text ReferenceIClrng doc.
# 1024474]1600005005/DG J11.12.2020 50.99-IBULK CHEQUES
158644 # 1014474I6000163096IFA [05.01.2012 13,044.23 IFinal Account-Deficiency
4 1014474]1600005003/DG . I05.01.2011 200.00-IHANCO ATM
158644 # 1014474]6000380265I/FA I17.01.20121 87.18-IFinal Account-Surplus
* 12,706.06

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Rouen i
mee Abbey House
Abbey Foregate
Shrewsbury

TERRY JONES sie

SOLICITORS & ADVOCATES

Incorporating Jones and Ferriday Solicitors

Mr Stephen Bradshaw ~ Fraud Investigator
Post Office Limited
Royal Mail House

3:4 Floor Clippers Quay
Salford
M50 3NW.
Your Ref: Our Ref: Please ask for:
POLTD/1011/0164 AJPT/VH/B2926/1 Andrew Tench
Date:
30 August 2011
Dear Mr Bradshaw

Re: Mrs Joan Bailey

We refer to your recent telephone conversations with Andrew Tench and now write to confirm
thai we have received a ietter signed by both Mr Lawrence Bailey and Mrs Joan Francis Bailey.
In that letter, we are told that once a buyer has been found for Camellia House and the business,
Terry Jones Solicitors and Advocates will be instructed to act on the sale.

Mr and Mrs Bailey authorise us to pass to Post Office Limited the sum of £12,706.06 from any net
proceeds of sale.

We understand that the Post Office are minded to offer Mrs Bailey a caution. It would be
appreciated if you could confirm to us the offence likely to be named in the caution form and if
you could explain how any caution is likely to be administered.

's sincerely

TERRY JONES Solicitors and Advocates

I Head Office Telford Office Newport Office Directors:
Hin t 64 Upper Bar

istered Name: I):

Kish Brown

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From: Jenny Smith on behalf of Jacqueline Whitham
Sent: 01 December 2011 12:01

To: Kish Brown

Subject: FW: Re: Case Closure - POLTD/1011/0164 - Suspects Name - Joan Francis Bailey - Branch -
Howey - Branch Code - 158 644

Kish
One of yours

Jen

Jenny Smith

Former Agents Debt Team
2nd Floor West

1 Future Walk
Chesterfield

Derbyshire

S49 TPF

From: Steve Bradshaw

Sent: 01 December 2011 10:50

To: Colin Burston

Ce: Post Office Security; Lesley Frankland; Jacqueline Whitham
Subject: Re: Case Closure - POLTD/1011/0164 - Suspects Name - Joan Francis Bailey - Branch - Howey

- Branch Code - 158 644

@

Case Closure Reporting
Case Closure report must be emailed to Primary Stakeholder and copied to all Secondary Stakeholders & Jacqueline Whitham, on final

completion/submission of case;

Case reference: POLTD/1011/0164
Date case set up: 20 January 2011.
Branch Name: (or other Location) IHowey

Branch Code: 158 644

Main Enquiry Category: ‘Audit

Enquiry Type: Cash Loss

Name of Person(s) Interviewed:
(if applicable)

Joan Francis Bailey

Subject type / Grade: (Delete as ISPMR

applicable):

Case File associated: Yes

Primary Stakeholder: Colin Burston

Secondary Stakeholder(s): Post Office Security - Operational Team Leader
Identified ‘Criminal’ 13,044.23

Loss: £

NB: Only losses attributable to fraud and/or where the loss is the result of suspect fraudulent activity, should be recorded. For example if
ithe case is an audit shortage of £50k, but £10k is known to be outstanding/other TCs, then the Identified ‘Criminal Loss is £40k.

Potential Recovery: (method &
dates) £

Letter of undertaking lodged with solicitor to repay outstanding amount of
312706.06 from proceeds of sale of business.

01/12/2011

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Page 2 of 2

NB: Potential recoveries include known TCs to be issued, arrangements being made for instalments, ongoing sale of property, etc - ie any
known / instigated activity undertaken to pursue recovery, which is in the pipeline.

Actual Recovery: (method &
dates) £

£338.17 via transaction corrections on 12 Nov 2010 and 01 May 2011 and
£87.18 FA surplus on 17 January 2011.

known recovery that has been physically

NB: Actual recoveries include known cash repaid, known cheques repaid, either via funding notification, direct to Late Account, etc - ie any

received, as opposed to being in the pipeline.

Confiscation case:

No

ISPSO cases: has SPMR been
made aware of loss?:

Yes

Is there a Financial InvestigationI
still ongoing?: (if yes, this form must}
Ibe emailed to relevant Financial
Investigator as case will remain open
within their remit)

No

Final outcome: (if prosecution
include further details below)

Caution to be issued as advised by CLT.

Prosecution Outcome: (Include
court, date & sentence)

Caution issued on 23 November 2011

Costs / Compensation:
(Compensation awarded in multiple
partner cases / SPSO assistant cases
must be repaid to loser ~ contact PBA
Banking Duty 5309 2381 / 01246 542
1381 to ensure compensation cheques
dealt with correctly).

N/A

Debarment: (Confirm completed and
date forwarded to Intelligence
Transaction Manager)

Completed and sent to Corporate Security ON 23 November 2011

Procedural and organizational
failings identified - (ensure
PROCEDURAL FAILINGS form is also
updated & emailed to Stakeholders)

Yes

Procedural and organizational
failings discussion held with

Stakeholder(s): (discussion must
loccur prior to closure - outline any
solutions, agreed actions, refer to next
level if issues remain e.g Crown Office
failings via BM/Operations Manager).

Discussed with stakeholder when notification sent.

(Are there outstanding issues of

a significant nature: (e.g impact,
reluctance, refusal to implement
‘solutions, business critical, etc - if yes,
the matter should be reported in more
detail to Team Leader)

None

Any other comments: (NB: If OWP
case then additional closure form is
required to be completed)

Security Advisor in case:

Stephen Bradshaw

Security Programme Manager
(Team Leader);

Lesley Frankland

(01 December 2011

Date Completed

Regards,
Steve Bradshaw
Fraud Investigator

01/12/2011
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Kish Brown

From: Steve Bradshaw

Sent: 12 October 2011 15:29
To: Kish Brown

Subject: RE: Re:Howey Mr Bailey
Kish
Telephone conversation of today refers.

Mrs Bailey was interviewed by the Security team. She informs that the premises are up for sale and the
outstanding amount will be repaid from the proceeds of the sale. A letter of undertaking has been received
from her solicitor and I will send a copy in the post.

Steve

From: Kish Brown

Sent: 10 October 2011 14:15
To: Steve Bradshaw
Subject: Re:Howey Mr Bailey

Afternoon Steve,

I just need to pick your brain please regarding Mr Lawrence Bailey, Colin Burston has emailed me to say once
Mr Bailey resigned that was the end of the case where POID are concerned but I have not received a Case
Closure report for him. The current debt remains as below so I just need to know do I chase this up now oris.
something else still happening or even a closure report would be useful please.

Regards
Kish
Profit Ctr ts ffaccount (Document... ty... oc Date Lock I zAmount in local cur. [Text

@ 1014474 ~~ 1600005005 DG 11.12.2010 50.99- BULK CHEQUES
158644 @ 1014474 © 6000163096 FA 05.01.2011 13,044.23 Final Account-Deficie
158644. 1014474 6000380265 FA 17.01.2011 87.18- Final Account Surplu

1014474 1600005003 DG 05.01.2011 200.00- HANCO ATM

1014474 : : . 42,706.06
‘ - 12,706.06

14/10/2011
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Kish Brown
From: Colin Burston

Sent: 10 October 2011 11:58
To: Kish Brown

Subject: RE: Re: Howey (158644)

Kish
No other news once he resigned that was the end of the case and any losses still outstanding would be
picked up by Late Account.

Regards
Colin Burston

Contract Advisor

Post Office Ltd - Network Support Team
Upper Floors, The Markets Branch Office

6-16. NewYork S reet LEEDS ts2 7DZ

Confidential Information: This e-mail message is for the sole use of the intended recipient (s)
and may contain confidential and privileged information. Any unauthorised review, use,
disclosure or distribution is prohibited. If you are not the intended recipient, please contact me
by reply e-mail and destroy all copies of the original message.

From: Kish Brown

Sent: 07 October 2011 08:41

To: Colin Burston

Subject: RE: Re: Howey (158644)

Morning Colin,

I have not heard anything further about this case have you got an update for me please?
Thanks

Kish

From: Colin Burston

Sent: 25 July 2011 14:57

To: Kish Brown

Subject: RE: Re: Howey (158644)

Kish
He resigned and did not make his premises available due to security problems. I believe his wife has admitted
that she was behind the losses and this is being dealt with by POID.

Regards
Colin Burston

Contract Advisor

Post Office Ltd - Network Support Team
Upper Floors, The Markets Branch Office

6-16 New Yark.SI LS2 7DZ

Sl colin burston@f

Confidential Information: This e-mail message is for the sole use of the intended recipient (s)

10/10/2011
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Page 2 of 2
and may contain confidential and privileged information. Any unauthorised review, use,

disclosure or distribution is prohibited. If you are not the intended recipient, please contact me
by reply e-mail and destroy all copies of the original message.

From: Kish Brown

Sent: 19 July 2011 09:19

To: Colin Burston

Subject: Re: Howey (158644)

Morning Colin,

I have noticed that the case for Lawrence Glyn Bailey is no longer on the S & I spreadsheet for June, can you
please give me an update on it?

Hope you had a good holiday.

Regards

Kish Brown

Former Agents Accounting Team
No. 1 Future Walk
CHESTERFIELD

$49 1PE.

Email: kish.brown@;

10/10/2011
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Kish Brown

From: — Kish Brown

Sent: 07 October 2011 08:44
To: Colin Burston

Subject: RE: Re: Howey (158644)

Morning Colin,

I have not heard anything further about this case have you got an update for me please?
Thanks

Kish

From: Colin Burston

Sent: 25 July 2011 14:57

To: Kish Brown

Subject: RE: Re; Howey (158644)

Kish
He resigned and did not make his premises available due to security problems. I believe his wife has admitted
that she was behind the losses and this is being dealt with by POID.

Regards

Colin Burston

Contract Advisor

Post Office Ltd - Network Support Team
Upper Floors, The Markets Branch Office

6-16 New York Street LEEDS LS2 7DZ

=I colin.burston@}

Confidential Information: This e-mail message is for the sole use of the intended recipient (s)
and may contain confidential and privileged information. Any unauthorised review, use,
disclosure or distribution is prohibited. If you are not the intended recipient, please contact me
by reply e-mail and destroy all copies of the original message.

From: Kish Brown

Sent: 19 July 2011 09:19

To: Colin Burston

Subject: Re: Howey (158644)

Morning Colin,

I have noticed that the case for Lawrence Glyn Bailey is no longer on the S & I spreadsheet for June, can you
please give me an update on it?

Hope you had a good holiday

Regards

Kish Brown

Former Agents Accounting Team
No. 1 Future Walk
CHESTERFIELD

07/10/2011
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Page I of 1

Kish Brown

From: Colin Burston

Sent: 25 July 2011 14:57

To: Kish Brown

Subject: RE: Re: Howey (158644)

Kish
He resigned and did not make his premises available due to security problems. I believe his wife has admitted
that she was behind the losses and this is being dealt with by POID.

Regards

Colin Burston

Contract Advisor

Post Office Ltd - Network Support Team
Upper Floors, The Markets Branch Office

6-16 New York Street LEEDS LS2 7DZ

© colin burston@y

Confidential Information: This e-mail message is for the sole use of the intended recipient (s)
and may contain confidential and privileged information. Any unauthorised review, use,
disclosure or distribution is prohibited. If you are not the intended recipient, please contact me
by reply e-mail and destroy all copies of the original message.

From: Kish Brown

Sent: 19 July 2011 09:19

To: Colin Burston

Subject: Re: Howey (158644)

Morning Colin,

I have noticed that the case for Lawrence Glyn Bailey is no longer on the S & I spreadsheet for June, can you
please give me an update on it?

Hope you had a good holiday.

Regards

Kish Brown

Former Agents Accounting Team
No. 1 Future Walk
CHESTERFIELD

25/07/2011
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Page 1 of 1

Kish Brown

From: — Kish Brown

Sent: 19 July 2011 09:19
To: Colin Burston

Subject: Re: Howey (158644)

Morning Colin,

I have noticed that the case for Lawrence Glyn Bailey is no longer on the S & I spreadsheet for June, can you
please give me an update on it?

Hope you had a good holiday.

Regards

Kish Brown

Former Agents Accounting Team
No. 1 Future Walk
CHESTERFIELD

19/07/2011
Customer
Company Code
Name

1024474
1254

“Lawrence Glyn Bailey

city Llandrindod Wells
Profit ctrIstatIAccountIDocumentNoITypeIDoc..Date Is] DD ue amntILcurrIcirng doc. I Text
- # J2014474/1600005003/pG fos.o1.2021I I# 200.00-IGBP HANCO ATM
# I1014474]1600005005IpG j12.12.2010] I# 50.99-IcaP BULK CHEQUES
=. vse6aa #-I2014474I6000380265/FA [17.01.2011] I# a7.18-I GaP Final Account-Surplus
158644 # -I204474/6000163096/FA I05.01.2011I I# 13,044.23 I GRP Final Account-Deficiency
1014474 i] 12,706.06 IGBP
w* 12,706.06 IcBP

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TPE
FORMER SUBPOSTMASTERS STATEMENT OF DISCREPANCY :
Zor 2
BRANCH NAME : HOWEY BRANCH CODE 158644
DATE OF DISCREPANCY : 05.01.2011 £ £200.00 CR /pao
(“Delete as applicable)
340.00

HORIZON ENTRY : £ 140.00 CLIENT DATA TOTAL : £

Details of Error: (PLEASE PROVIDE FULL WRITTEN HISTORY OF THE ERROR)

HANCO ATM

HORIZON / HANCO MISBALANCED FROM 01.01.2011 TO 05/01/2011

HORIZON TOTAL HANCO DISPENSED

01.01.2011 = 20.00

02.01.2011 = 60.00

04.01.2011 =140.00 04.01.2011 = 200.00

05.01.2011 = 60.00

THEREFORE 200.00 CREDIT TO ACCEPT

Please see attached

NB.Attach all relevant supporting documentation.

FOR INTERNAL USE ONLY

GL/Vendor IDR 627050

*(Delete as applicable)

Duty Holders Signature :
Second Validation Signature

Date Entry on POLFS
Date TP6 Passed to Former Agent Team

POL00069057
POL00069057

EVIDENCE TO SUPPORT HANCO ATM TRANSACTION CORRECTION

HANCO ATM DISPENSED

Week 41

Thu Fri Sat Sun Mon Tue Wed
Dffice Nam) 30-Dec I 31-Dec 1-Jan 2-Jan 3-Jan 4-Jan 5-Jan FAD TOTAL
Howey I£ 150I£ 150I£ 20I£ 60, £ -[£ 200I£ - I 1586440I £ 580

YOUR HORIZON ENTRIES

Original — Original

Net Sales Sales Sales
Business Ditem Net Sales VVolume Value Volume

30/12/2010§Self Fill ATM ~150,00 A 150.00 1
31/12/2010§Self Fill ATM -150.00 A -150.00 ‘A
04/01/2011 Self Fill ATM -140.00 A -140.00 1
05/01/2011 Self Fill ATM 60.00 0 -80.00 A

TOTAL _-380.00

HANCO 580.00
HORIZON 380.00
THEREFORE 200.00 credit

POLO0069057
POL00069057

races 2" Floor
The Markets Crown Office

6-16 New York Street

LEEDS

LS2 7DZ

Mr Laurence Bailey

Post Office® Howey Branch
Howey

Llandrindod Wells

LD1 5PT

Strictly Confidential

5 January 2011

Dear Mr Bailey

Post Office® Howey branch at ( GRO } and satellites at!
I GRO ;

I refer to our recent telephone conversation and confirm that you have been suspended from your
Subpostmaster Contract in respect of the above branch with effect from 5 January 2011 until further notic
This suspension is made under section 19, paragraph 4 of your Subpostmaster Contract. It does not mean
that your contract has terminated.

During our telephone conversation you indicated that you would be willing to make the above premises
available for use by a temporary subpostmaster during your suspension for the purposes of ensuring
continuation of Post Office® services. If and when a temporary subpostmaster is appointed by Post Office
Ltd, please note that it will be up to you and the temporary subpostmaster to reach agreement over an
appropriate payment by the temporary subpostmaster to you in respect of any rent, staff wages, utilities
and other relevant expenses.

I would be grateful if you could complete and return to me at the address above the slip set out below
confirming your understanding and intention regarding the matters set out in this letter.

Yours sincerely,

GRO

Colin Burston
Contract Manager

POLO0069057
POL00069057

Page 2 of 2

To: Colin Burston
Agent Contract Manager

From: Mr Laurence Bailey
Post Office® Howey, Hundred House & Llanbadarn Fynydd

I confirm that I Mr Laurence Bailey am willing to make my premises a’
L ind satellites attra ’ GRO. - available for use by
any temporary subpostmaster appointed by Post Office Ltd in order to provide Post Office® services
during my suspension and that I understand that it is my responsibility to come to an agreement with

any such temporary subpostmaster regarding the use of my premises and any payments for that use
and for any staff costs.

Signed:
Name of subpostmaster in capitals:

Date:
custome
Company Code
Name
city

1014474
1254

Lawrence Glyn Bailey
Llandrindod wells

Profit CtrIstatIAccountIDocumentNoITypeIDoc..pate IsI pp Le amntILcurrIcirng doc. I Text
#.. [1014474]1600005005IpG -]11.12.2010] I# 50.99-IGBP BULK CHEQUES
158644 #-]1014474]6000380265/FA]17.01.2011I I# 87.18-IGBP Final Account -Surplis
158644 #.]1014474]6000163096/FA J05.01.2011]- I# 13,044.23 IGBP Final Account-Deficiency
* Iroi4sa7a 12,906.06 IGBP
+ I I 12,906.06 IGBP

POL00069057
POL00069057
POLO0069057

POL00069057
wef
: TPS
FORMER SUBPOSTMASTERS STATEMENT OF DISCREPANCY
14-02-21
BRANCH NAME : HOWEY BRANCH CODE: = 158-644
PRODUCT NAME : BULK CHEQUES £ £50.99 CR
“Delete as applicable)
DATE OF DISCREPANCY : 11.12.2010
HORIZON ENTRY : £ 481.07 CLIENT DATA TOTAL : £ 430.08

Details of Error: (PLEASE PROVIDE FULL WRITTEN HISTORY OF THE ERROR)

BCV DATED 11.12.2010 TWO CHEQUES RECEIVED AND PROCESSED BY EDS FOR £166.03
THE AMOUNT CLAIMED (REMMED OUT TO EDS) IN RESPECT OF THESE CHEQUES £115.04
A DIFFERENCE OF £50.99 CREDIT ALLOWED 7

NB.Attach all relevant supporting documentation.

FOR INTERNAL USE ONLY

GLIVendor DR 553040

*(Delete as applicable)

Duty Holders Signature :_I

Second Validation Signature :_}

Date Entry on POLFS

01.02.2011

Date TP6 Passed to Former Agent Team

POLO0069057
POL00069057

Fa

© jfidentia! Information.
5 wate:+ 13/12/2010 ISN:
Serial No: I Sort Code:

AD Code: 158644
Account No:

“Amount: 166.03

BCV - CHEQUES I 1586440

asinine meen nme acne DATE OF DESPATCH

_ GRO 'lfr2zle

i DATE STAMP
VOLUME
—Q
Llandrindod Welts

I MAXIMUM 50 CHEQUES
i G RO TOTAL VALUE
I £ 1/06 ©8

DO NOT WRITE OR MARK BELOW THIS LINE

LD1 SPT

These pages are intended for the use of the individual or entity to whom they are
addressed. If you have received them in error, please notify the sender immediately.
POLO0069057
POL00069057

© ifidential Information.
5 vate:*13/12/2010 ISN:
Serial No: I Sort Code

FAD Code: 158644
Amount: 315.04

—-----,
i 1586440 I
 eretteenererinnitnennmereel

I DATE OF DESPATCH

(fh fo} 2 fe

3 2 j SIGE aed .

— a
Llandrindod Wells

LD1 5PT MAXIMUM 50 CHEQUES

I
I I
; VOLUME }
}
i
I i
I : I
I TOTAL VALUE
i
I I
\
I
L

~£2\S oy

BO NOT WRITE OR MARK BELOW THIS LINE

GRO I

fa

-—— al

These pages are intended for the use of the individual or entity to whom they are
addressed. If you have received them in error, please notify the sender immediately.
POL00069057
POL00069057

Report Title
costar Locatio Transaction TransaciStolEmployeISessicnI Transaction Mode litem LonlAmount [Adjust Reason _ I

158644 Howey 11/12/2010 11:29:31 AA JBAOO1 613312 Remit Out - Processing Centre Cheque 115.04
158644 Howey 11/12/2010 . 11:43:28 AA JBAQ01 613317 Stock Adjustment - Positive Cheque 115.04
158644 Howey 11/12/2010 11:43:29 AA JBAOO1 . 613317 Stock Adjustment - Positive Cash 115.04
158644 Howey 11/12/2010 11:45:04 AA JBA001 613319 Remit Out - Processing Centre Cheque 315.04

POLO0069057
POL00069057

To Colin Burston Contracts Advisor. Paul Dann Former Subpostmaster Account
From Judy Balderson FSA
Date 17 January 2011

Subject Howey 158644

As you are aware the Subpostmaster (Mr Bailey) of the above branch was suspended
on 5/1/11 following a large audit shortage. The branch operates an outreach service
using luggable kit. Branch code 223644 At the time of the audit at Howey the
luggable kit was not working (confirmed with engineer on site). Consequently I
returned to the branch on 17/1/11 to complete an audit of the outreach branch.

The result of the audit at the outreach was a surplus of £42.18 pence (£41.21 in cash
and 97p in postage). _ In addition on accessing Howey a credit transactional correction
for £45.00 was on site which was accepted. making the total surplus £87.18. This
surplus was transferred to the late account to be offset against the audit shortage.

A final account was prepared and despatched.

The branch was defunded and all cash and stock returned to the distribution centre. 1
gave Mr Bailey the safe keys as it was now empty and retained the datestamps.

Both Mr and Mrs Bailey were on site during the audit. They seemed to be under the
impression that the audit shortage would reappear somewhere in the paperwork and
all would be well. I explained very clearly that even if the money did come back,
there would still be the issue of inflating the cash on hand figure to cover the
shortage.

If you require any further information please get in touch

Judy Balderson

POLO0069057
POL00069057

‘

aa TO BE AFFIXED TO THE FRONT OF THE CASH ACCOUNT PRODUCED ON DAY OF TRANSFER /CLOSURE

FINAL CASH ACCOUNT OF POSTMASTER/AGENT OF: -

Horn OFFICE
DEFICIENCY IN FINAL ACCOUNT Due to Transfer* ‘Temporary Closure* /
{(from Line (10)86 only} e Permanent Giese

“Delete as applicable

SURPLUS IN FINAL Temp. closure due to Suspension” /Robbery* / Other
ACCOUNTTfrom Line (00)40 only] fq] AS Please state for other
DEFICIENCY MADE GOOD AT
FINAL ACCOUNT £ OFFICE CODE ( s 3 BUY
SURPLUS WITHDRAWN AT DATE OF
FINAL ACCOUNT (up to £100.00 £ FINAL { 7 I _ / \
ONLY) ACCOUNT O\ I
OFFICE TRANSFER wae

When the transfer is made during business hours, the
time should be stated. The ordinary Cash Account Blo i)
for the rest of the period should contain only
transactions subsequent to transfer.

WEEK No. Datestamp

Please state if a further Cash Account is due for this

accounting week
(Ro Harded Hove Gare )

“Delete as appropriate

NOTE: If the account is transferred to a New Agent, the total of the cash, stock and vouchers table should be entered at
Line ‘A’ and at Payments line (10)85 ‘Balance transferred to new account’

If the office is closed, the total should be entered on Line ‘B’.

The cash and stock must be dispersed as follows:

Temporary closure - remit all cash and stock (including Game Licences) to parent Distribution Centre and include the
value at Payments Line (10)82 ‘Rems to other offices’. A breakdown of this must be shown in Table 9.

Permanent closure - stock must be despatched to NSSC/Chesterfield and include the value at Payments line (10)77,
"Stock retums to SSO’. Cash and vouchers must be remitted to the parent Cash Centre and the value included at
Payments line (10)82 ‘Rems to other offices’.

A breakdown of the values claimed at Payments line (10)77 and (10)82 must be shown in Tables 8 and 9 respectively.

The sum of £ XY — (being the amount of cash, Signature of Incoming Agent
stock and vouchers shown overleaf at (10)85 Payments.
To be charged in the Cash Account of Mo.) day
of period ended 11 Lvs

‘as balance transferred from old account.

I acknowledge receipt of ( =, ) keys for the main safe Signature.of Outobina onent.

GRO

Examined at TP ‘Sianature of oy
' GRO
Transfer noted in TP Witness to transfer J DeGN KA

To be retained for six years following completion
P242 (Revised Dec 2002)
Page 1
Howey FAD: 1586440
10:57 17/01/2011 TP310
Office Snapshot - Office Copy

seepesDiscrepancies in this Accountagenatsy
sDiscrepancy QUER

Discrepancy SHORT
*

sett discrepancy

Hanrrrrennirrenrerrverernr rere nneenenietd

VALUE ITEMS & HOP VOLUKE VALUE

Postage stup
pither Pastene Tens

TOTAL VALUE ITEMS & HOP

RECEIPTS VOLUME
Balance B/Fud
Finala/e surplus 2

Destroy HUL Rang 4
AP Others
AUTOMATED PAYKENTS:

Ist class Large a
Feat Class Stamps
Special Lge Ist

Special ot
Special Stans
SAS bk Ist x 12

conn te

Stanp Books - Kisc
POSTABE

Rea In Auto Dist 3343.38
Rerittance In Detail 3343.38
Discrepancy OVER Transferred 0.00
Discrepancy SHORT Resolved 0.00

TOTAL RECEIPTS

PAYNENTS VOLUNE VALUE
Cash: In Pouches 2 2135.16
Cash In Pouches 2- 12608. im
Out Pouches AUD 7414
Out Pouches EUR a. 15-
Out Pouches AED 3.50-

UNCLAIMED PAYMENTS: 11493:67-
Ren Out Auto Dist 14930.94

Remittance Gut Detail 14930.94

Discrepancy SHORT Transferred 0.00

Discrepancy OVER Resolved 0.00

Total VALUE ITEMS & HOP 0.00

Nett discrepancies 0.00

TOTAL PAYKENTS 3487.27
Transfers In 0.00
Transfers Out 0.00

Balance C/Fud 0.00

STOCK VOLUHES VOLUKE
OK TCha

200
wee END OF REPORT 24%

POLO0069057
POL00069057
Thy Nu

“Pleore. fro enclos.) ha he Howey.

The SO’ Wes Suserced fen te loraey
gsi fi bov te a & fre ooleacn
brown We rcv WerKRnS - I Feber 3D fe tho
broach 09 ITU orcas Pe oubresel
Which resid A a surplus D £g718
Ciricluctey a crow Ta Gccepkeo © Hewey )
This Surplus should be off sey  agausi audi!

Shorbag TeHrsld oa shila
aus Sose if Mev fal bax to

enn

ove?

Hope. tins m

ee Belges—

ERO

POL00069057
POL00069057
POLO0069057

Joanna Welsh

Customer Service Advisor
Agent Services,

Human Resources

Post Office Ltd

@

HRSC Farnworth, Bolton Mail Centre, Stone Hill Road, Farnworth,
BOLTON. BL4 9XX

Postline}

GRO

@ ‘pose Unice AR Help

& PRINT

Confidential Information:

This email message is for the sole use of the intended recipient(s) and
may contain confidential and privileged information. Any unauthorised
review, use, disclosure or distribution is prohibited. If you are not the

intended recipient please contact me by reply email and destroy all

copies of the original message.

10/01/2011

POL00069057
Page I of 2
Dawn Wall
From: Jo M Welsh
Sent: 05 January 2011 15:20
To: Former_Agents_Debt
Subject: HOWEY 158644
Outgoing agent Branch name Branch code
4. Name and Branch code HOWEY 158644
3. Name (in full) of outgoing Agent (BLOCK LETTERS) MR LAWRENCE GLYN BAILEY
4. DATE OF APPOINTMENT OF OUTGOING 05.11.2005
AGENT
5 (1) DATE OF CESSATION 05.01.2011
(2) State whether Trading Statement prepared
6. Cause of cessation (see notes overleaf) SUSPENSION

POLO0069057
POL00069057

TO BE AFFIXED TO THE FRONT OF THE CASH ACCOUNT PRODUCED ON DAY OF TRANSFER /CLOSURE

FINAL CASH ACCOUNT oF POSTMASTERIAGENT OF: -

How OFFICE

DEFICIENCY IN FINAL ACCOUNT Due to Transfer" Temporary Closure* /
[(from Line (10)86 only] Permanent Closure’,

El3ow- yy *Delete as applicable
SURPLUS IN FINAL Temp. closure due to Suspension* /Robbery* / Other
ACCOUNTIfrom Line (00)40 only] £ / Please state for other
DEFICIENCY MADE GOOD AT
FINAL ACCOUNT £ OFFICECODE I (S& Guy
SURPLUS WITHDRAWN AT DATE OF
FINAL ACCOUNT (up to £100.00 £ FINAL
ONLY) ACCOUNT os /O. ly
OFFICE TRANSFER Gf el
When the transfer is made during business hours, the 3]
time should be stated. The ordinary Cash Account ati °F [ W
for the rest of the period should contain only
transactions subsequent to transfer.

WEEK No. Datestamp

Please state if a further Cash Account is due for this

accounting week 4

*Delete as appropriate

NOTE: if the account is transferred to a New Agent, the total of the cash, stock and vouchers table should be entered at
Line ‘A’ and at Payments line (10)85 ‘Balance transferred to new account’

If the office is closed, the total should be entered on Line ‘B’.

The cash and stock must be dispersed as follows:

Temporary closure - remit all cash and stock (including Game Licences) to parent Distribution Centre and include the
value at Payments Line (10)82 'Rems to other offices’. A breakdown of this must be shown in Table 9.

Permanent closure - stock must be despatched to NSSC/Chesterfield and include the value at Payments line (10)77
‘Stock retums to SSO’. Cash and vouchers must be remitted to the parent Cash Centre and the value included at
Payments line (10)82 ‘Rems to other offices’.

‘A breakdown of the values claimed at Payments line (10)77 and (10)82 must be shown in Tables 8 and 9 respectively.

ee Agent
a>

The sum of £ NJ. (being the amount of cash,
stock and vouchers shown overleaf at (10)85 Payments.
To be charged in the Cash Account of Wo day
of period ended Silidu

as balance transferred from old account.

I acknowledge receipt of ( 3 ) keys for the main safe

Examined at TP

Transfer noted in TP Witness to transfer

A

To be retained for six years following completion
P242 (Revised Dec 2002)
Page 1
POLO0069057

POL00069057
P344
(Revd Mar 97)
TRANSFER REPORT
IMPORTANT - See Notes overleaf
Send to:- Important Message for Auditors
Former Subpostmasters Accounts Please ensure that this Transfer Report is
Transaction Processing forwarded to the Former Subpostmasters
Post Office Ltd Accounts team at the address opposite on
No. 1 Future Walk the day of transfer.
CHESTERFIELD
S49 1PF
ACCOUNTS TO CEASE OFFICE NAME OFFICE
- CODE NO
1. Name and office Code No of (1) Office,
° ® @) Howe (S Toure
(2) Region (2)
2 Name (in full) of officer ceasing (BLOCK LETTERS) ;
Mi LAWwkEeN cE GLYW BAILEY
3. DATE OF APPOINTMENT OF OUTGOING c { { aos
SUBPOSTMASTER 2 TM] Gee
4. (1) DATE OF CESSATION sS\h\\t
(2) State whether Final cash Account prepared (2) y ee
Cc
5. Cause of cessation. eg resignation, suspension or
dismissal, illness, death, cessation of POL staff, Sos te
temporary Subpostmaster ceased ete (see notes oa Set
overleaf)
6. If closed for all business, state whether:
temporarily, seasonally or permanently TaMP Lies
ACCOUNTS TO COMMENCE OFFICE NAME OFFICE
CODE NO
7. Name and Office Code
8. (1) Name (in full) of Officer commencing @
(BLOCK LETTERS)
(2) If related to Officer ceasing, state relationship I (2)
9. State whether new Subpostmaster, Subpostmaster
reinstated, Temporary acting Subpostmaster,
Nominees Subpostmaster, POL staff placed in
charge, Conversion from Non-cash-Account Office
10. Date of commencement
COMPLETED BY:

Signature

Name (please print)

Office location P & O SERVICE CENTRE, SALFORD — Telephone Number 5336

Date 30 September 2003

T: HR Agent Recruitment\p344

POLO0069057

POL00069057
a NOTES
THE TABLE BELOW SHOWS WHETHER A TRANSFER REPORT (P344) AND/OR FINAL CASH ACCOUNT (P242)
SHOULD BE PREPARED WHEN A SUBPOSTMASTER CEASES OFFICE OR THERE IS A CHANGE OF OFFICE
STATUS:
CAUSE OF CESSATION TRANSFER FINAL CASH REMARKS.
REPORT (P344) TO I ACCOUNT (P242)
BE PREPARED TO BE PREPARED
> Resignation YES YES
- Suspension /Dismissal YES YES IF THE SUBPOSTMASTER IS
REINSTATED AFTER SUSPENSION A
FURTHER P344 SHOULD BE
PREPARED
~ Illness (when a relative acts as YES NO WHEN THE SUBPOSTMASTER
a temporary Subpostmaster) RESUMES AFTER ILLNESS, A
FURTHER P344 SHOULD BE
PREPARED
= Death (when a relative acts as YES NO WHEN A NEW SUBPOSTMASTER IS
a temporary Subpostmaster) APPOINTED, A FURTHER P344 AND
242 SHOULD BE PREPARED
- Officer in charge (POL staff) YES YES NEITHER FORM NECESSARY ON
TRANSFER FROM OIC TO ANOTHER
OIC
- Temporary Subpostmaster YES YES
~ Nominee Subpostmaster and YES YES
change of firm
- Nominee Subpostmaster (no NO NO
change of firm)
- Subpostmaster at a Non-Cash NO NO
Account Office
Change of office status
- From a Non-Cash Account NO NO
Office to an SPSO, MSPO, FPO
~ From an SPSO, MSPO, FPO. YES YES
to a Non-Cash Account office
- Froma BO to an SPSO, NO NO
MSPO, FPO.

Retention period: 5 years

‘T\HR RECRUITMENT. AGENTS\6.transfer pack\ Hardcopy versions (for audits) (7344 doe
POL00069057

POL00069057
final Branch Teaging Statement’ ‘Grete. ¢ ‘ ~
se SS 2 Brameh tes . Sugpense’ ~ ~
“Gash On, Hand 5 Bid a ~~ . 1997, ~ Ss .
AL Currencies i E 7 a - - .
Suspense & Fwd 7 ateneres Lik -
Other MOP E-Bwd * GO. DL : . ; ~ -
“Forfy B Fwd i - . - 8.00 Ny - ~ . ~
other: Postage A Bad ay, vs aot 96 a BRO Boe
Reniteances In Total . - 2 a7000.060-~ aoe - - ~
ALL Currency Rems from: $s, 8. . + so - . TA
“Baths. tees from suspense 0.00 W.08 ees “hs
7 All Currency Pouches Despatched i 7 6,00 Sa ae
“Transfers In from other Sle oer 224 “2730.00 844.67 - Tre careris
“Other Receipts. oecteae *21888.36 BSB SB RHO ALLS a
7 Remittances ur total I 13300043 Se 23300043 0 pa . aa
7 a ens 0.00 = Lita ee EMDR .
Losées to/from Suspense wa 5 0.00 ' O90 oxoo. rE aN 7 7 -
“ALL Currency Rems to. Suspense oo 13628.83_ > - 1628.83 . 0.00. I . i - - -
-Transfers.Out to other © 3, ” I 3274.67 as “184d. 67 © 17B0,00 0 i 5 aS
Other Payments 0.3 sey F37AS.2000 0 wo 42665.20 6 BoRg.O 7 eS
Gash on Hand c fwd ~ 7 20.00) “i ee I eee mA De,
All Currencies Awaiting Collection © Pwd. 13628,83. _ 13628.83 a ~, - - oe - -
Suspense C Fwd 7 ~ . a Se a 7 -
OL Other MOP C Fwd 0 4 08. ~ - 0.00. SOOO - ne
“Borex C Fwd. 7 so +5 0,00. SHI - OQ 128200.
‘other Postage :¢ fd, oomel 000 Ben el 2.00% 0.00,
Total C BWd . Dress $9628.83 00 gezes es Too 0,00 - .
OMeading jposttuen i= 5 ae Ort.) wale So O08 . - -
Discrepancy OVER Traeferred 0 D000. - a and -
Diserepandy SHORT Transferred. - BOGE oe hataanehe . 8.00. 5
Discrepancy. OVER ‘Resolved: + a SO O08 a - eee s. 7 -
abies RERANEY SHORT Resolved: - - noe - So SB EH .
Toral “Branch Axjuctmente a SL Beek: Beg LON vk

POL00069057
POL00069057