Opened
Closed
Affected Site
Pro!
Caller states that discrepencys are
Igoing through on the system. And this}
has been the case for 3 weeks Ina
row. Week 1; £1103 down, Week 2:
4230.97 down. Week 3 (today):
Closure Text
Call Close by Dane Meah: NBSC
Issue. Transfered for investigation.
Resolution
approx. £2500.
E-0401290358 I 20-Jan-04. 29-Jan-04 213337 pm reports the is having problems onI Call Close by Mary Rainbow: pm RS14
his system connected to rems, avery I reports ongoing problems on system
time he rems in It leaves him with a jwith discrepancies - pm transferred toI
discreapncy and he been to the nbsc nbsc for further assistance
‘and back to us and now wants his
system investigating
£-0402020111 2-Feb-04 2-Feb-04 213337 cath nbsc) pm states thathe has = {Call Close by Ben Horseman: counterI RS13
desktop intiaiisation failed on node 2.I 2 successfully rolled out at release
date 2.9
£-0402130261 13-Feb-04 13-Feb-04 213337 pm states that he has aremissue I Call Close by John Lockyear: pm has RS14
anbsc issue
£-0402130267 I 13-Feb-04 13-Feb-04 213337 Marie @ NBSC - PM adv his system] Call Close by Tony Law: PM states RS14
Is doubling up cash declaratior’s and I his checques keep carrying over fromI
cutting off cheques they still appear I the day before. advised pm to call
the next day back if happens again as only
happened the once on the 11th and
cannot chech event log to see if he
cut off as pm rolled over since then.
ref gi
E-0402160081 16-Feb-04 213337 Marle @ NBSC ~PM calling to advise] Cail Close by David Lawrence: Pm RS15
that both counters were @ POLO this. rebooted OK
morning, but are rebooting OK now
0402160628 I 16-Feb-04 I 16-Feb-04 213337 Pat @ NBSC - PM adv he needs I Call Close by Tony Law: PMadvhe I RS14
OBSC check needs OBCS checked. OBCS
Checked - result given
€-0402250454 I 25-Feb-04 25-Feb-04 213337 clerk reports that they have been Call Close by Mary Rainbow: clerk RS14
having problems on the system when] reports problems with the balance
balancing that seems to be related to} that appear to be linked to stock
stock remmed in through the week remmed in - clerk will call back
tonight if further assistance required
E-0402250553 I 25-Feb-04 25-Feb-04 213337 NBSC - PM has called the NBSC_ Call Close by Robert Congerton: RS14
fegarding problems with her balance.
pmhtee
9092
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Cle
re Text
E-0402250565 JAne @NBSC called re closed call. Call Close by Nicola Goodson: RS14
Jane@nbsc called regarding call that
was closed advised jane about
previuos call, ref given call closed
£-0402251077 I 25-Feb-04 28-Feb-04 213337 pm reporting that they are getting Call Close by Kuljinder Bhachu: RS13
large descpencies for the last few ‘sussanna has spoken to the pm,
weeks, explained that there was no software
problem found, explained that this
Office has been alerted to julle welsh
for the descrepencies problem.
pmhtec,
E-0403040165 I 4-Mar-04 ‘4-Mar-04 213337 I rim reports discrepancys in the office I Call Close by Hayley Minnis: nbsc RS14
issue
€-0403040524 I —4-Mar-04 4-Mar-04 213337 Line manager states the PMis still I Call Close by Elspeth Neilson: Line RS14
getting large discrepancies and wants, manager reporting large
to know whats going on. discrepancies, Advised that the
discrepancies are not caused by
‘software/hardware, as stated in
a closed call £0402251077,
€-0403230583 I 23-Mar-04 23-Mar-04 213337 ‘Auditor wants to know when BU was I Call Close by Jacqueline Wilcock: RS14
swapped at this office. ‘Auditor wanted to know when BU wasI
changed. Advised 2/02/04.
£-0403230628 I 23-Mar-04 23-Mar-04 213337 brett @ nbsc wants a osp forthe I Cail Close by David Dawe: osp given RS14
auditor. mobile number is to the auditor ref offered
£-0404010718 41-Apr-04 41-Apr-04 213337 pm states the screen has frozen Call Close by Adam Goldstein: pm RSO3
states the system has frozen advised
Pm to reboot ref no given
£-0404190387 I 19-Apr-04 19-Apr-04 213337 RLM states there has been Call Close by Elspeth Neilson: RLM RS14
discrepancies on the system since tn wanted the system to be checked as
base unit was wappd In Feb. RLM I there have been discrepancies,
wants to know why this Is, RLM states] Advised that events are normal and
she thinks there is something wrong healthcheck passed. Advised to
with the system and wants the system) contact NBSC for balancing advice.
to be checked form our end. Ref no given.
€-0404210187 I 21-Apr-04 21-Apr-04 213337 pm states that the gateway was I Call Close by David Dawe: pm had a RS14
saying to enter the pmmec and Is now Iblue screen adviced that the screen is}
‘on a blue screen normal and the pm will call back if notI
changed in the next 20 mins ref
offered
E-0404230680 I 23-Apr-04 ‘25-Apr-04 213337 pm states that he wondered ifhe can} Cail Close by John Lockyear: pm RSO4
get a listof his calls - and of software?} would like a list of calls and software
updates referred to nbsc
Loboz
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Openca Closed Affected Site Closure Text
Falled ADSL switch package. Cannot] Call Close by Naseema Yasmin: CallI S13
ascertain if ADSL cable is plugged in, closed.
Please investigate.
£-0404260747
8007
Date Taken
19/01/2004]
FAD Code
213337
Office Name
Brief Description
CASH TO HEMEL
Detailed Description
LISA WASN'T TOO SURE OF THE CORRECT
PROCEDURE-IS NOW AWARE
ALES REPORT PHTAS NOT RECEIVED A COPY OF HIS SALES I SPOKE TO SALES SUPPORT WHO I
20702004" 213337 I Marine Drve I 15 SALES RE REPORT FOR LAST PERIOD (8) HOW CAN ONE OF IGAVE NO FOR MANAGEMENT INFO
THESE BE ORDERED TEAM ON 83322514, ADVISED THE
REPORTS WERE LATE BEING
DISPATCHED AND PM SHOULD
RECEIVE IT BY THE END OF THE
WEEK AT THE LATEST.LEFT
MESSAGE WITH PM'S WIFE
Zoro 118004) 219587 I Marine Drive I COUNTER NEWS: TX WEEK 41705 REQUIRED DETAILS LOGGED
2170112004) 213337 I Marine Drive I DESCREPANCY PM HAS CASH ACCOUNT DESCREPANCY OF I SPMR STILL HAS LOSS AND HAS
4294.67. LOGGED CALL WITH SUSPENSE
Zao OGA) 213537 I Marine Drive I CAPO GUSTOMER IS DEAF AND DUMB, CAPO CARD HAS [ KB
‘ ARRIVED IN WRONG NAME , BERNISE INSTEAD OF
DENISE. HUSBAND IS PERM AGENT BUT BANKING
I TEAM WILL NOT SPEAK TO HIM. CUSTOMER HAS:
SENT LETTER TO EDS EXPLAINING SITUATION ANO
STILL IGNORED. PM\WANTED TO SPEAK TO EDS
ZaOT1B004] 215857 I Marine Drive I DISCREPANCY BH HAS A LOSS OF #4000, HE WAS IN THE OFFICE I WENT THROUGH ALL THE BALANCE I
UNTIL 11:00 LAST NIGHT AND COULD NOT FIND. CHEQUES WITH PM, HE HAD
ANYTHING. CHECKED THE REMS IN AND OUT,
HIS CASH STOCK AND P&A AND HE.
WAS UNABLE TO FIND THE LOSS.
ADVISED I WOULD PASS THROUGH
TO SUSPENSE,
22/01/2004) 213337 ‘Marine Drive I WEEK 43 #4230.97 LOSS WEEK 43 #4230.97 LOSS UNAUTHORISED UNKNOWN ERROR
UNAUTHORISED. UNKNOWN ERROR
27/01/2004} 213337 Marine Drive I SPMR MEETING 1S THE MEETING AT SCARBOROUGH THE SAME KB YES IT WILL COVER THE SAME
AS THE ONE AT OTHER PLACES Topics
Bai i7B004) 213537 I Marine Drive I 15 SYSTEM QUERY PM SAYS SINCE BROADBAND INSTALLED ADVISED PM THAT IF HE FEELS
EVERYTIME HE RECEIVES STOCK INTO OFFICE HE ITHAT THIS IS A TECHNICAL
18 SHOWING SHORT BY SAME AMOUNT HAS PROBLEM TO CALL HSH BUT AFTER
CHECKED TO MAKE SURE REMMED IN TALKING TO PM HE IS ENTERING ALL
PROPERLEY BUT STILL SHOWING 2500.00 SHORT ITRANS OK SO THIS COULD BE THE
AMOUNT OF STOCK REMNEEDS CB TO CHECK IF ICASE ADVISED HIM TO BALANCE.
ACCOUNTING OR SYSTEM PROB AND ROLL FOR A DEFINITE FIGURE.
THEN TO CALL HSH IF NO JOY CALL
ITP TO SEE LOG
28/01/2004 213337 Murine Drive I MONEYGRAM 1S THERE A SERVICE A CUSTOMER CAN SEND KB
MONEY TO SOMEONE IN ANOTHER PART OF THE
COUNTRY
x
oO
wo
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Date Taken FAD Code Office Name Brief Description Detailed Description
213337 I Marine Drive I CASH ACCOUNT IS SHOWING A LOSS OF #2523.12. SAYS THAT CHECKED THROUGH FIGURES
IDISCREPENCY THIS [8 THE THIRD DISCREPENCY IN AS MANY USING TRANSACTION LOG BY MODE
WEEKS, IAND ALSO AMOUNT LOOKED AT
JREMMS DECLARATION AND CASH
FLOW NO TRACE OF THE
DISCREPANCY CREATED CALL FOR
ISUSPENSE ACCOUNT TEAM.
9101/2004] 213337 I Marine Drive I HORIZON PM WOULD LIKE TO HAVE HIS TRANSACTIONAL I 1 HAVE FOLLOWED KB
ARCHIVES LOOKED AT MORE CLOSELY TO TRY TOJINSTRUCTIONS AND SENT AN EMAIL.
IDENTIFY WHAT IS GOING WRONG WITH HIS ITO ADELE KILCOYNE SO PM CAN
OFFICE. HE IS HAVING ALOT OF LOSSES OVER = [STUDY HIS ARCHIVES TO TRY TO
THE LAST THREE WEEKS AND THINKS THAT IDENTIFY WHAT HAS GONE WRONG
THERE 1S A SYSTEM FAULT WITH HIS ALL DETAILS ARE IN THE LOG
REMMITTANCES.
29/01/2004 213337 I Marine Drive I WK44 #6754.09 LOSS WKA44 #8754.09 LOSS WK44 #6754,09 LOSS
IUNAUTHORISED UNAUTHORISEDUNIDENTIFIED UNAUTHORISED.
30/01/2004] 213337 I Marine Drive I AUTOMATED PAYMENTS I CMRS ACCOUNT HAS NOT BEEN CREDITED WITH I KB
PAYMENT
30/01/2004] 213337 I Marine Drive I WK44 #6754.09 LOSS esc WKA44 #6754.09 LOSS UNAUTHORISEDCathPM sates] HASRDSHIP HAS BEEN APPLIED
that he cannot indentify what has caused the loss and Is IFOR. AWAITING RETURN OF I&E
unable to Make Good. The PM states he made good a I/FORM
Loss of #1100.00 in WK42. Please contact the office to
resolve and reply with any action taken.
02/02/2004] 213337 I Marine Drive I HSH DESKTOP INITIAISATION FAILED OPERATIONAL PASSED TO HSH REF E-0402020111
VIOLATION HAS BEEN DETECTED
0/02/2004] 213337 I Marine Drive I NETWORK NOMINATIONS. PM QUERYING WHETHER NOMINATIONS ARE PROCESS MAP.
BEING TAKEN FOR PRE PAY MOBILE PHONE
VOUCHERS.
03/02/2004] 213337 __I Marine Drive __I Switchboard NUMBER FOR GIROBANK KB
03/02/2004] 213337 I Marine Drive _I Switchboard TELEPHONE NUMBER FOR HANCO HELPDESK, KB.
04/02/2004] 213337__I Marine Drive I ONCH THE PROCESS FOR A ONCH REPORT AS KB
06/02/2004] 213337 [Marine Drive _I CARD ACCOUNT. PID HAS THE OLD ADDRESS ON KB
09/02/2004 213337 I Marine Drive I NATIONAL SAVINGS A CUSTOMER WISHES TO TRANSFER #3000 FROM I KB
HER ORDINARY ACCOUNT TO OPEN AN
INVESTMENT ACCOUNT SHE HAS ALREADY HAD A
CASH WITHDRAWAL TODAY CAN I PROCESS THIS
AND WHICH FORM IS USED ‘
10/02/2004] 213337__I Marine Drive I REM OUT HOW TO REM OUT COIN . KB
77/02/2004 213337 I Marine Drive I DISABLED CUSTOMER PM CUSTOMER WHO HAS A DISABLED SON AND I KBASE
IS AN APPOINTEE AT THE MOMENT AND HAS BEEN
TOLD THAT SHE CANNOT BE AN APPOINTEE FOR,
HER SON
2102/2004)” 213337 [Marine Drive I CARD ACCOUNT PM WOULD LIKE TO KNOW THE PROCEDURE ON I COM7
LS
5
OPENING A CARD ACCOUNT
o
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Date Taken
FAD Code
213337
Office Name
Marine Drive
Brief Description
WEEK 46 #8243.10 LOSS
Detailed Deseription
WEEK 46 #8243.10 LOSS UNAUTHORISED
AMOUNT ENTERED IN SUSPENSE
UNAUTHORISED ACCUMULATED LOSS OVER LAST 4 WEEKS. PENDING COMPLETION OF
HARDSHIP APPLIED FOR HARDSHIP PAPERS
7aowz004) 213887 I Marine Drive] CW PERSONAL BANKING HOW OO I PAY OUT ONA CAPITAL BANK LLOYDS I ADVISED PM THAT HE SHOULD NOT
‘TSB CHEQUE MADE OUT TO POST OFFICE LTD —_I PAY OUT CASH FOR THIS CHEQUE,
IT SHOULD ONLY BE USED TO PAY
FOR PRODUCTS OR SERVICES.
73/02/2004) 213837 I Marine Drive _I HARDSHIP TOSS #6243.10 WEEK 46 - ACCUMULATED OVER I SPOKE TO CATH OGLESBY 25/03 PMI
LAST 4 WEEKS. CHASED I8E 27/02. FURTHER LOSSIHAS BEEN SUSPENSED AND LOSS
+#3500.88 WEEK 48, AMOUNT ADDED TO TRANSFERRED TO LATE ACCOUNT
SUSPENSE. TOTAL LOSS NOW #11752.78. CATH
OGLESBY AWARE AND VISITING TO ASSIST PM IN
COMPLETING FORMrang to chase 25/03 PM
suspended??
7370272004] 213887 I Marine Drive I HSH PM WOULD LIKE TO ARRANGE SYSTEM CHECK I HSH TONY
QUE TO SMALL FAULTS WITH SYSTEM
Ye10272004I 213337 I Marine Drive I CAPO CARD CANNOT BE READ BY SYSTEM WHAT TO DOI KB
76/02/2004] 213337 I Marine Drive I CARD ACCOUNT SYSTEM UNAVAILABLE CAN THEY DOA KB
WITHDRAWAL WITHDRAWAL
76/02/2004] _213537_I Marine Drive _I HORIZON. HORIZON KB 0628
76/02/2004] 213337 I Marine Drive I Switchboard PM WANTS TO SPEAK TO HSH FROZEN SCREENS I KB
0081
79/02/2004) 213337 I Marine Drive I Switchboard What are the Telephone numbers for Transaction KB
Processing
2170/2004] 213337 I Marine Drive I CARD ACCOUNT PM ASKING HOW TO DEAL WITH DEATH OF CARD I KB
HOLDER
24/02/2004] 213337 I Marine Orive I Page RLM CAN CATH OGLESBY PLEASE CALL PM tim cath oglesby advised @ 11:40am,
REGARDING THE PREVIOUS CONVERSATION
ABOUT THE ONGOING SYSTEM PROBLEM . PM.
INSISTS YOU ARE AWARE THANKS.
35/02/2004) 213337 I Marine Drive I CB TUESDAY HORIZON PM HAS BEEN HAVING TERRIBLE PROBLEMS SANDRA SPOKE TO HSH TEAM
WITH THE SYSTEM AND THERE BALANCE FOR I LEADER WHO ARE NOW LOOKING
ABOUT 6 WEEKS NOW-SHE HAS BEEN ONTO INTO THIS FOR PM, RANG PM ON
HORIZON WHO PROMISED THEY WOULD DOA —_ I TUESDAY AND SHE CONFIRMED HSH
SYSTEM CHECK-PM WANTED TO KNOW WHETHER IHAD BEEN IN TOUCH. GAVE CALL
THEY HAD DONE IT OR STARTED IT BUT HORIZON IREF AND ASKED HER TO CALL BACK
DOESNT SEEM TO BE SEE LOG IF SHE HAD ANY FURTHER
PROBLEMS
25/02/2004 213337 {Marine Drive I Switchboard PM WANTED TO SPEAK TO HSH REGARDING TRANSFERED TO HSH-
SYSTEM PROBLEMS
Tle?
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Date Taken
FAD Code
Office Name
Marine Drive
Brief Description
CASH ACCOUNT
DISCREPANCY
tailed Description
THE OFFICE HAS A DISCREPANCY AND IS
WANTING A CALL FROM SERIVICE SUPPORT REF
13071268 #3509.68 SHORTAGE AND WOULD LIKE
TO USE THE SUSPENSE ACCOUNT
ADVISED PM THE SUSPENSE
ACCOUNT TEAM WILL DEAL WITH
UNTIL PM ROLLS INTO THE CORRECT]
ICAP SPOKE TO CLAIRE SHE ADVISED
HSH ARE STILL INVESTIGATING THE
PROBLEM
i T PM IS ENTERING A SMARTPOST ITEM ON THE I WENT THROUGH THE PROCEDURE
2eroa2004) 719987 I Manne Dive I SMARTPOS SYSTEM, (T [S AN AIRSURE GOING TO THE USA _IFOR SMARTPOST AND PM WAS
WITH A VALUE OF #300. THE PM PUTS THE VALUE [ENTERING HIGH VALUE AT THE
IN BUT THE PRICE DOES NOT INCREASE. WHY? I START OF THE TRANSACTION SO IT
SETS THE PRICE AT THE HIGH
VALUE COMPENSATION RATE.
26072004] 213337 I Marine Drive I WEEK 48 #9500.68 LOSS WEEK 48 #3509.66 LOSS UNAUTHORISED UNAUTHORISED BUT ENTERED IN
UNAUTHORISED UNKNOWN ERROR. HAS AN ONGOING PROBLEM SUSPENSE PENDING HARDSHIP
WHICH HSH ARE INVESTIGATING. PM IS
COMPLETING I&E FORM TO START HARDSHIP
PROCESS FOR PREVIOUS DISCREPANCIES. THIS
AMOUNT ENTERED IN SUSPENSE TO INCLUDE IN
HARDSHIP PROCESS
da/0a/2004) 213337 I Marine Drive I CAPO ‘CUSTOMER ASKED FOR NAME CHANGE ON CAPO I KB
CARD , WRONG NAME ON , SAME NAME ON NEW
CARD
4703/2004{ 213337 I Marine Drive I 45 DISCREPANCY RLM KATH OGLESBY HAS CALLED HSHAS THE I PM SENT IN CASH ACCOUNTS FOR
PROBLEMS OFFICE ARE CONSTANTLY SHOWING LOSSES —_I WEEKS 41 42 43, WENT THROUGH
EVERY WEEK AND THINKS THIS MAY BE DOWN TO ITHESE WITH TL ANDREW PRICE BUT
SOFTWARE AS THE AMOUNT IS GETTING WORSE {NOTHING SHOWED. THE LOTTERY
EACH WEEK, HSH HAS PUT HER STRAIGHT ERRORS WERE DUE TO ENTERING
THROUGH HERE WITHOUT CHECKING ANY WED FIGURES ON THURSDAY.PM
INCIDENTS, SEE LOG SAID HE WOULD WORK MANUAL
ALONG SIDE HORIZON AND IF
ANYTHING SHOWS HE WOULD CALL
06/03/2004) 213337 I Marine Dive I CASH DECLARATION PO 1S ASKING ABOUT THE CASH DECLARATION I PM SENDING SNAPSHOTS FROM
I ON THE SYSTEN AS HE HAS 7,879.00 CAN SARAHISAT AND TODAY THROUGH
PENNINGTON TAKE THE CALL AS SHE HAS BEEN
DEALING WITH THIS ONE
19870872004] 213337 [Marine Drive I DWP What to do with impounded DWP Pension and ‘ADVISED PM DWP MAKES POLICY
I . Allowance dockets NOT POCL
06/03/2004] 213337 I Marine Drive I PREMIUM BONDS WHO SHOULD THE CHO BE PAYABLE TO FOR KB
PREMIUM BONDS
06/03/2004) 213337 I Marine Drive I BUDE CH THE PROCESS FOR A BUY BACK PREORDER ASKS
ACCOUNTING AND DESPATCH
70/03/2004] 213337 I Marine Drive _I Switchboard TELEPHONE NUMBER FOR CHESTERFIELD, %B.
nN
i
B
[NS]
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Date Taken
FAD Code
213337
Office Name
Marine Drive
Brief Description
CARD ACCOUNT
Detaited Description
THE BALANCE ON THE CARD ACCOUNT IS LESS
jution
WITHDRAWALS THAN WHAT IS IN THE ACCOUNT, WHAT DO WE
D077?
15/03/2004] 213337 _ I Marine Orive _I Switchboard ‘do we have address for NAIRN po ce
78/03/2004] 213337 I Marine Drive _I Switchboard PM WANTED OFFICE DETAILS FOR FAD 225840 KB
22/03/2004! 213337 I Marine Drive I CAPO PM WANTED TO KNOW HOWTO ISSUE A VAULT I OFFICE PROCESS MAP
CARD TO A CUSTOMER
23/03/2004) 213337 I Marine Drive I HORIXON AUDITOR WANTS TO KNOW IF OFFICE HAD NEW I PM WILL TRY HORIZON
BASE UNIT
23/03/2004] 213337 I Marine Drive I LOSSES ‘auditor wanted to know If there were any losses advised there are 3 losses and all are
authorised from about week 40. junauthorised
33/03/2004) 213337 I Marine Drive I OSP SITE DOWN. OSP FOR CHRIS TAYLOR TEL, GRO. ir david ref sap642a2adhhsh david ref
}0403230626requestor advised
23/03/21 213337__] Marine Drive__I Reopened OFFICE CLOSURE Advised parties
23/03/2004 213337 I Marine Orive I REOPENING OFFICE WILL BE OPEN TOMORROW AT 9AM see link id H13135176
WEDNESDAY 24TH MARCH 04 AS NORMAL
23/03/2004[ 213337 I Marine Drive I Switchboard AUDITOR WANTS TO SPEAK TO HSH TO CONFIRM I TRANGFERED TO HSH-TANYA
HE HAD A NEW BASE UNIT- FITTED WOULD NOT TAKE THE CALL...
24/03/2004] 213337 I Marine Drive I BUREAU DE CHANGE DECLARE BUREAU ¢ CN45/03 ADVISED TO SELECT EDIT
F10 HUNG UP-
30/03/2004[" 213337 I Marine Drive I PSANS&! BONDS ‘SPOKEN TO SPM, RUTH SIMPSON(RELIEF). TAKEN I SEE DD
NS & I DETAILS AND WILL PASS TO CUSTOMER
WHEN/IF THEY COME IN.
31/03/2004[ 213337 I Marine Drive I ROD LICENCE WHAT IS CONCESSION NUMBER FOR A DISABLED I AS KB.
LICENCE
01/04/2( 213337 I Marine Drive I REVAL HOW DO YOU CORRECT ERRORS: KB
01/04/2004] 213337 I Marine Drive I REVALUATION OFFICE IS STILL IN CAP 01 AS SHE IS ALOTTERY I ADVISED PM TO COMPLETE
OFFICE WITH ONLY 4 STOCK UNIT. PM CANNOT [REVALUATION WHILST STILL IN CAP
BALANCE AND ROLLOVER AS SYSTEM IS SAYING I01. SO THE SYSTEM WILL ALLOW
SHE HAS NEGATIVE/REVALUED STOCK FIGURES, IHER THEN TO ROLLOVER INTO
. WEEK 02.
02/04/2004] 213337 I Marine Drive I STAMPS OFFCIE HAS RECIEVED OCEANLINERS WITH THE I TOLD PM TO REM IN, AND CONTACT.
INCORRECT PRICE , WHAT CAN I DO IHEMMEL TO NOTIFY
13/04/2004] 213337 __I Marine Drive I Switchboard OFFICE ADDRESS AS KB
1§/04/2004[ 213337 I Marine Drive I Page RNM RLM-PLEASE CONTACT PM ASAP URGENT,PM. rim cath oglesby left message on
SAYS YOU KNOW ALL ABOUT IT,BUT WOULD NOT voicemail @ 1453
GO INTO ANY FURTHER DETAIL.
19/04/2004] 213337__[ Marine Drive I Switchboard TEL NO FOR NATIONAL SAVINGS K/BASE
19/04/2004" 213337__I Marine Drive _I Switchboard TEL NO FOR TP K/BASE :
20/04/2004) 213337 I Marine Drive I Page RNM PM WANTS TO SPEAK TO RLM REGARDING A rim cath oglesby left message on
PROBLEM THAT SHE IS ALREADY DEALING WITH
volcemall @ 1428
Elbe
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FAD Cod
213337 I Marine Drive I CHANGE TO OPENING DETAILS LOGGED
HOURS
00 to 17:30 Saturday:09:00 to 12:30
22/04/2004) 213337 I Marine Drive Page RLM CAN RLM CONTACT OFFICE REG PROBLEM YOU I left msg on cath oglebys mobile @ 10.26]
ARE ALREADY DEALING WITH
22/04/2004I 213337 I Marine Drive I POST OFFICE LTD MR CASTLETON MY SON IN LAW AND DAUGHTER I PASSED MESSAGE TO AREA OFFICE
HAVE BEEN IN SUSPENED AND END OF MONTH —IFOR HOA TO GET IN TOUCH WITH MR
AND HAS PUT SOMEONE ELSE IN AND ARE FRANKS:
LOOSING BUSINESS, CATH OGLESBY I WANT TO
SPEAK TO SOME ONE HIGHER? ~
22/04/2004] 213337 __I Marine Drive _I Switchboard MEMBER OF THE PUBLICA PM'S FATHER IN LAW __I K/BASE
23/04/2004) 213337 I Marine Drive I 15 Switchboard PM IS WANTING TO KNOW IF THERE IS ANYWAY I ADVISED SPMR IF HE WOULD LIKE
OF PRINTING ALL THE CALLS HE AS DONE TO INFORMATION REGARDING CALLS.
NBSC OFF THE SYSTEM AND SEND THEM TO HIM IMADE TO NBSC HE SHOULD MAKE.
HIS REQUEST IN WRITING TO ADELE
KILCOYNE - NBSC - CORTONWOOD.
DRIVE - BRAMPTON - BARNSLEY -
S73 OUF
VIbe
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