POL00070160
POL00070160
Nicola McSherry
From: mandy.talbott.,..
Sent: 05 December 2
To: Stephen Dilley
Subject: RE: Carshalton URGENT
For your information.
Apparently Brown is going to be a problem because it is a case where POL admitted there was a problem with the
system and replaced it. I am hoping that this was a one off event like a power outrage or something of the like. I
will investigate further tomorrow.
Regards
Mandy Talbot
Dispute Resolution
External Email: &.
sooo Forwarded by Mandy Talbot/e/POSTOFFICE on 05/12/2006 21:12 -----
Paul Dann
To: Mandy Talbot/e/.
05/12/2006 15:42 cc: Marie Cockett/e,
Subject: RE: Carshalton URGENT (Document lin!
jandy Talbot)
Mandy
The two office named Carshalton are 058013 & 144013
Elaine Ridge has had a look back on the EFC and there is no mention on there about any losses being made good
or any issues with the horizon system.
Elaine has also confirmed that there have been no substantial losses at Torquay Road since the temp took over
the office
I have requested that the office files are looked through at Maidstone and will let you know if there is anything in
them when i get a response
cheers
Paul
Former Agents Debt Team Leader
Future Wall HESTERFIELD, S49 1PF
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Mandy Talbot
Paul Dann/ef_ Marie
04/12/2006 10:44 ce: stephen.dilley!_
Subject: RE: Carshalton URGENT
1
POL00070160
POL00070160
You will recall that Castleton in his allegations has mentioned problems at a number of postoffices. He is calling
Bajaj as one of his witnesses. One of the allegations which Bajaj made was an allegation that POL had paid £4,000
to cover alleged shortages and a dispute at the post office at Carshalton. I know that this is very little information
to go on but can you investigate urgently whether there have been any allegations at that office involving a
payment to settle a claim and in particular is there any information about whether this related to any information
about problems with HORIZON.
Regards
Mandy Talbot
Dispute Resolution
= cc:
Subject: RE: West End SPSO
01/12/2006 17:04
No probs we have this.
Can we find out what happened to Carlshalton?
Kind regards.
Stephen Dilley
Solicitor
for and on behalf of Bond Pearce LLP
Sent: 01 December 2006 1
To: Stephen Dilley
Subject: West End SPSO
Sorry I am losing the will to live this afternoon.
Mandy Talbot
Dispute Resolution
Company Secretary's Office
; Royal Mail Legal Services
POL00070160
POL00070160
I STD Phone: I
t !
aoa Forwarded by Mandy Talbot/e/POSTOFFICE on 01/12/2006 17:00 -----
Mandy Talbot
01/12/2006 16: ce:
Subject: West End SPSO
Mandy Talbot
Dispute Resolution
Company Secretary's Office
Royal Mail
GRO_ 3, sto Phone:
01/12/2006 15:49 cc:
Subject: West End SPSO
Former Agents Debt Team Leader
1st Floor West _, No 1 Future Walk, West Bars, CHESTERFIELD, S49 1PF
STD Phone !This email and any attachments are confidential and intended for
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noone Forwarded by Paul Dann/e/POSTOFFICE on 01/12/2006 15:49 -----
Lesley Joyce
To. Paul
01/12/2006 14:25 cc:
Subject: West End SPSO
POL00070160
POL00070160
Lesley J Joyce
Contracts Advisor
Network Area North
!Mobile
Forwardéa by Lesley Joyce/e/!
E on 01/12/2006 14:25 -----
Alison Donaldson
To: Lesley
Joyce/e/POSTOFFICE@POSTOFFICE
01/12/2006 13:57 cc:
Subject: West End SPSO
Alison Donaldson
SAM 319,
Post Office Ltd
Sales and Service
Forwarded by Alison Donaldson/e/POSTOFFICE on 01/12/2006 13:57
NBSC Customer
Alison
Sent by: Dorothy cc:
Kiernan Subject: West End SPSO
05/01/2004 13:12
Hi Alison
Iam dealing with the complaint that you logged for West End Post Office. I have pulled off the call the PM made
on 11/06/03 to NBSC. The question the PM asked was "HOW ARE POL CHEQUES REMMED OFF THE SYSTEM".
Tier 1 advisor told the pm to reverse the rem out as a voucher to CRU however the call was passed to a tier 2
advisor that gave the pm the correct advise. As the incorrect advise was rectified by the tier 2 advisor on the
same call we would not class as incorrect advise.
I have looked at all calls in June and my colleagues have looked at his cash account and cannot find any problems
with a POL cheque.
The problem seems to be linked to reversals. One call I pulled off dated
11/06/03 the advisor asked the pm to print a transaction log to check if any transactions had been duplicated the
pm told the advisor that the same transaction was showing 8 times he was advised to reverse out the ones not
relevant.
4
POL00070160
POL00070160
T hope this is OK for you but if you need anything more I have all the calls printed off so I could fax them to you
or just give me ring.
Dorothy
Dorothy Kiernan
Customer Relations Officer
GR
_} STD Phone
Postline::_
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