POL00071243
POL00071243
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POL00071243
POL00071243
Copy of E-mail sent 06.05.04
Cath
Please see info below from Julie Welsh. This must have been what was investigated
earlier this year and the spmr told. I will raise an ad hoc request to try and obtain
copies of the checks that have previously been carried out for evidence.
Also attached are the calls from 16/01/04 - 28/04/04 to both the NBSC & HSH against
Fad Code 213 337;
If there's anything further you think I may be able to help with, please give me a call.
Regards
Richard
Copy of E-mail from Julie Weish - Fujitsu
Richard,
I have had a chat with Anne, she used the message store viewing to
investigate this. If you want copies of extracts for the particular
incorrect declarations please submit an ad hoc request requesting this
information. Hope this helps, see below:
NO TRANSACTION DATE AND TIME WAS PROVIDED FOR THIS ACTION USING CURRENT DATE
AND TIME By Anne Chambers at 26-feb-2004 15:16:00 Category 94 - Advice and
guidance given I have checked various things on the system. All the internal
reconciliation checks are ok. Cheques are being handled correctly (except
for 10th Feb when the clerk forgot to cut off the report - but this didn't
cause a discrepancy). Cash declarations look ok, they usually use drawer id
11. Occasionally they have used a different drawer id, this can lead to
amounts apparently doubling on the cash flow report, and should be avoided.
But again it will not cause a discrepancy. Checking the cash transactions on
the system against the declarations shows that they are not working
particularly accurately (i.e. at the end of the day the cash they declare in
the drawer is tens, hundreds or thousands of pounds astray from what has
been recorded on the system). It is possible that they are not accurately
recording all transactions on the system. There is no evidence whatsoever of
any system problem. I've mentioned this outlet to Julie Welsh (Customer
Services) who will try to get POL to follow it up, but in the meantime
please tell the PM that we have investigated and the discrepancies are
caused by the difference between the transactions they have recorded on the
system and the cash they have declared, and are not being caused by the
software or hardware.
Copy of E-mail from Andrew Price to Cath Oglesby
Cath,
When I spoke to the PM at Marine Drive he was unsure what was causing these errors. He
told me that he has been using the slave machine for his rems and I assured him that
wouldn't cause a problem as long as he was attached to the correct stock unit.
The PM thought there would be some errors relating to National Lottery, I phoned the Lottery
team at Transaction Processing who confirmed that there were some errors relating to Lottery,
but for every charge error there was a corresponding claim error, this was due to the lottery
figures been entered on Horizon in the wrong CAP.
PM was also concerned that when entering the lottery figures, it was as though the terminals
were not communicating, but if that was the case the PM would have large number of errors
on every report and product.
The PM sent cash account information to NBSC and it was looked at by Andrew Wise, he
was unable to find any errors. The only amount questioned was a large amount on the cheques
to processing centre which Andrew was able to confirm was a cheque payment for the
purchase of Premium Bonds.
The PM was advised there was nothing more we could do and we suggested he works a
manual system at the side of Horizon to see if any problems were highlighted.
Also when doing the rems the PM should take a snapshot before and after to see if any
problems were occurring when doing a remittance.
Andrew Wise and I both feel that the Horizon system is working properly and we are unable
to help the PM any further
I hope this information helps, please contact me if you want to clarify anything.
Regards
Andrew
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TON
iura Branton - Marine Drive LEE CASTLE
From: <cheryl.woodwai
To: <laura. branto!
Date: 31/01/2005 10:44
Subject: Marine Drive
Hi Laura,
Please see below. Thanks Chery!
--+-» Forwarded by Cheryl Woodward/e/POSTOFFICE on 31/01/2005 10:36 ----~
Cath Oglesby
To: Cheryl Woodward/e/POSTOFFICE
Pp
29/01/
Jones/e/POSTOFFICI
Subject: Marine Drive
Cheryl/Ian,
T will send you all that I have on Marine Drive, but
I suggest that you contact Lesley Joyce and JohnH Jones who dealt with the
appeal.We have a file on hand at Darlington with all the papers in.
Regards,
Cath.
P.S.Please would you keep me posted with the progress.
----- Forwarded by Cath Oglesby/e/POSTOFFICE on 29/01/2005 22:21 --
Andrew Price
To: Cath Oglesby/e/POSTOFFICE
20/04/2004 12:57 cc:
ake . ., Moe
Subject: Marine Drive
Cath,
I have asked both Sarah Pennington and Andrew Wise to provide a fort
words and actions taken whilst dealing with the PM at the above branch-:
When I spoke to the PM at Marine Drive he was unsure what was causing these
errors, He told me that he has been using the slave machine for his rems
and I assured him that wouldn't cause a problem as long as he was attached
to the correct stock unit.
The PM thought there would be some errors relating to National Lottery, I
phoned the Lottery team at Transaction Processing who confirmed that there
were some errors relating to Lottery, but for every charge error there was
a corresponding claim error, this was due to the lottery figures been
entered on Horizon in the wrong CAP.
file://C:\Documents%20and%20Settings\administrator\Local%2... 01/02/2005
Page
‘was also concerned that when entering the lottery figures, it was as
tnough the terminals were not communicating, but if that was the case the
PM would have large number of errors on every report and product.
The PM sent cash account information to NBSC and it was looked at by Andrew
Wise, he was unable to find any errors, The only amount questioned was a
large amount on the cheques to processing centre which Andrew was able to
confirm was a cheque payment for the purchase of Premium Bonds.
The PM was advised there was nothing more we could do and we suggested he
works a manual system at the side of Horizon to see if any problems were
highlighted.
Also when doing the rems the PM should take a snapshot before and after to
see if any problems were occurring when doing a remittance.
Andrew Wise and I both feel that the Horizon system is working properly and
we are unable to help the PM any further.
I hope this information helps, please contact me if you want to clarify
anything.
Regards
Andrew
Service Support Team Leader
FE OOS OOO CECI OE CIOS OOISSCE ICICI SEK I SISIRI CSI III IASI IA III AI A
This email and any attachments are confidential and intended for the
addressee only. If you are not the named recipient, you must not use,
disclose, reproduce, copy or distribute the contents of this communication.
If you have received this in error, please contact the sender and then
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aura Branton - Marine Drive
From: <cheryl. woodward
To: <laura.branton{
Date: 31/01/2005 10:45
Subject: Marine Drive
Hi Laura,
See e-mail below. Thanks Cheryl.
wena Forwarded by Cheryl Woodward/e/POSTOFFICE on 31/01/2005 10:37 -----
Cath Oglesby
To: Cheryl Woodward/e/POSTOFFICE,
29/01/2005.
Jones/e/POSTOFFICE GRO
Subject: Marine Drive
Richard P Benton
To: Cath Oglesby/e/POSTOFFIC!
05/05/2004 15:06 cc:
Subject:
Cath
Please see info below from Julie Welsh. This must have been what was
investigated earlier this year and the spmr told. I will raise an ad hoc
request to try and obtain copies of the checks that have previously been
carried out for evidence.
hy lls from 16/01/04 - 28/04/04 to both the NBSC & HSH
(See attached file: Marine Drive NBSC_HSH 1601-2804.xIs)
If there's anything further you think I may be able to help with, please
give me a call.
Regards
Richard Benton
Operational Service Manager
Network Support
First Floor South Wing, Post Office Ltd, Cortonwood Business Park,
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* Page 2 of 3
rostiine Fax:!
Email: richard.p.bent« -
venee Forwarded by Rich:
Welsh Julie ve aa ininninenninnnn ;
<Julie.Welsh To: “richard. p. benton} GRO
ce:
05/05/2004 12:32 Subject:
Richard,
I have had a chat with Anne, she used the message store viewing to
investigate this. If you want copies of extracts for the particular
incorrect declarations please submit an ad hoc request requesting this
information. Hope this helps, see below:
NO TRANSACTION DATE AND TIME WAS PROVIDED FOR THIS ACTION USING CURRENT
DATE
AND TIME By Anne Chambers at 26-feb-2004 15:16:00 Category 94 - Advice and
guidance given I have checked various things on the system. All the
internal
reconciliation checks are ok. Cheques are being handled correctly (except
for 10th Feb when the clerk forgot to cut off the report - but this didn't
cause a discrepancy). Cash declarations look ok, they usually use drawer id
11. Occasionally they have used a different drawer id, this can lead to
amounts apparently doubling on the cash flow report, and should be avoided.
But again it will not cause a discrepancy. Checking the cash transactions
on
the system against the declarations shows that they are not working
particularly accurately (i.e. at the end of the day the cash they declare
in
the drawer is tens, hundreds or thousands of pounds astray from what has
been recorded on the system). It is possible that they are not accurately
recording ail transactions on the system. There is no evidence whatsoever
of
any system problem. I've mentioned this outlet to Julie Welsh (Customer
Services) who will try to get POL to follow it up, but in the meantime
please tell the PM that we have investigated and the discrepancies are
caused by the difference between the transactions they have recorded on the
system and the cash they have declared, and are not being caused by the
software or hardware.
Julie Welsh
Service Delivery Manager HSH
Business Service Management, Post Office Account
FUJITSU SERVICES
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»b
rax:
E-mail:
This e-mail is only for the use of its intended recipient. Its contents
are
subject to a duty of confidence and may be privileged. Fujitsu Services
does not guarantee that this e-mail has not been intercepted and amended or
that it is virus-free.
FOSSA IC OISI GOI ICIS GSIS IS IGE IIIS SISSIES III IK IA KI IK IK IK I
This email and any attachments are confidential and intended for the
addressee only. If you are not the named recipient, you must not use,
disclose, reproduce, copy or distribute the contents of this communication.
If you have received this in error, please contact the sender and then
delete this email from your system.
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