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08/2010
Agency Changes Communiqué (ACC)
¢ ’
To: Franchise Contract Advisor
Contract Advisors CC: Rod Ismay
Network Support Admin Teams Keith Woollard
Agency Network Change Team John M Scott
Marianne Burgess
Regional Sales Managers
Area Sales Managers
Distribution list
From: Gayle Peacock Date: Monday29" March 2010
Network Efficiency Programme Manager
Subject: Branch Standards and Financial Consequences for Franchisees.
Introduction and Purpose
The Branch Standards booklet and supporting contract amendment were communicated to
subpostmasters on the 5" March 2010. The purpose of this document is to outline the approach that will
be taken with individuals and companies who operate their branch or branches under an Independent
Franchise Agreement (IFPO) or Company Franchise Agreement (CFPO),
Background
All of the Branch Standards and consequences outlined in ACC 05/ 2010 apply to franchisees. However,
they will receive different communications as they should not be addressed as subpostmasters and their
contractual obligations are different. The financial consequences are being introduced as an addition to
the Franchise Manual and not to the Franchise Agreement.
Scope
The communications will be received by and will apply to all franchisees, with the exception of WH Smith.
Process
All franchise branches will receive the Branch Standards booklet, which is designed to act as a reminder
of instructions that have been previously communicated. This is not a replacement for existing operating
procedures.
The following covering letter and the addition to the Franchise Manual will be received by all franchisees
including Multiple Partners.
Last Communiqué: 06/2010 Payment of remuneration during periods of temporary branch closure
07/2010 Vacancy Report Changes 1* March 2010 Continued
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C:\Documents and C:\Documents and
Settings\gayle.laveric Settings\gayle. laveric
Multiple partner branches that operate under a franchise agreement will receive the same communication
as outlined in ACC 05/2010.
Franchisees will also receive the performance scorecard on a monthly basis.The current corrective action
process will apply to franchisees that fail to meet the Branch Standards.
New Franchisees.
On appointment, new franchisees should receive a copy of these communications from the Franchise
Contract Advisor along with all other documents pertaining to the appointment. .
Contacts
Gayle Peacock — Network Efficien
Gayle.a.lavericl GRO
Programme Manager.