POL00084996
POL00084996
@
Back Office Efficiency
Programme
Debt Review
Workshop Output
Quick Win / Plan To Do
Initiatives
13'" Oct 2009
V1.1
Post Office®
POL00084996
POL00084996
Quick Wins/ Plan To Do <1 Month
Initiative Description Lead Role
Solicitor Service Create check list of evidence required by solicitors. Mandy Talbot
Improvements (i.e. Information provided by Product and Branch
Accounting to support legal proceedings).
Solicitor Service Develop standard check list of information provided to Mandy Talbot
Improvements Solicitors. (i.e. To ensure Solicitors can see upfront whether
everything they require has been provided).
Ownership Matrix Develop a RACI matrix for e2e debt processes. Alison Bolsover
(i.e. Accountabilities, Responsibilities, Consulted and
Informed). A RACI matrix describes the participation by
various roles in completing tasks or deliverables for a
project or business process. It is especially useful in
clarifying roles and responsibilities in cross-functional
departmental projects and processes.
Legal Skills Determine the legal skills required by Product Alison Bolsover
and Branch Accounting for managing debt recovery
processes.
External Crime Reporting I Investigate cost / benefits of having access to ‘Suspicious IAndy Hayward
Activity Reports’ via the Serious Organised Crime Agency.
(i.e. To help detect criminal activity earlier in the debt
process).
POL00084996
POL00084996
Quick Wins/ Plan To Do <3 Months
Initiative Description Lead Role
Absentee Subpostmasters Investigate and review how to acquire Subpostmaster's I Sarah Kingsley
forwarding address. (i.e. for subsequent debt recovery).
Use of local Solicitor Services I Investigate viability of using local solicitors (i.e. for low Mandy Talbot /
value debt) where it is uneconomical to pursue the debt I Alison Bolsover
using existing external Solicitors.
Communications Develop a communication strategy to help reduce debt. I Alison Bolsover
External Benchmarking Conduct external benchmarking against other financial I Alison Bolsover
organisations to identify best practice debt management
and recovery processes.
Private Detectives Create a check list of information required by Private Mandy Talbot
Agencies Detective Agencies to conduct their searches.
Product & System Design Develop product and system design principles around =I Andy Hayward /
Principles security and fraud prevention. Dawn Brooks
3
Quick Wins/ Plan To Do <3 Months
POL00084996
POL00084996
Initiative Description Lead Role
Solicitor Service Level Develop SLAs with existing Solicitors and review on an I Mandy Talbot
Agreements ongoing basis. (e.g. Cost, quality and timeliness).
Private Detectives Agencies
Investigate the viability of engaging Private Detective
agencies directly by Product and Branch Accounting.
(i.e. Not via legal services).
Mandy Talbot /
Alison Bolsover
Private Detectives Agencies
Investigate the viability of engaging Private Detective
agencies earlier in the process. (i.e. To identify if the
offender has assets for subsequent debt recovery).
Mandy Talbot /
Alison Bolsover
21/03/2023
Post Office®
Quick Wins/ Plan To Do <6 Months
POL00084996
POL00084996
Initiative Description Lead Role
Management Information Conduct an e2e review of all Management Information Alison Bolsover /
across the debt processes and recommend how MI Andy Hayward
Systems (e.g. Credence) can enhance production.
Debt Identification
Conduct review to ascertain which triggers may help
detect debt at an earlier stage in the process. Utilise MI
Systems (e.g. Credence) to streamline data capture.
Alison Bolsover /
Andy Hayward
21/03/2023
Post Office®