POL00088420
POL00088420
MICHELLE STEVENS
PERSONAL PROFILE
I am an enthusiastic, passionate and experienced manager working for Post Office Ltd for the last
21 years. I have managed various operational teams within the Finance Service Centre and have
been in my current role of Debt Recovery Manager for the last 3 years with up to 13 direct
reports. For the last 6 months I have been covering for my line manager managing strategic
change in addition to managing debt of >£30m.
KEY SKILLS
e Strong leadership skills
¢ People and process integrator
e Proven experience of debt recovery and risk management
¢ Monitoring of financial risks in line with existing policy
e Maintenance of risk log documentation
¢ Excellent planning and organisational skills
¢ Good interpersonal skills with a proven ability to motivate self and others
¢ Strong communication (written and verbal) skills
e Ability to work under pressure
e Experience of Post Office systems, Horizon & SAP
EXPERIENCE
February 2017 — Current Date — Senior Debt Recovery Manager
Responsibilities:
e Lead and manage an area of 25 employees with 14 direct reports
Manage strategic change on behalf of FSC
Lead for debt process for Al Cameron's losses project
Manage debt of >£35m
Mitigate financial risks by completing full provisions
Area monthly reporting and aged debt analysis for Scorecard completion
October 2012 — February 2017 — Former Agent Debt & Accounts Receivable Manager
Responsibilities:
Manage and lead a team of up to 13 direct reports
Manage debt of >£30m
Mitigate financial risks by implementing the group provisions policy
Monthly reporting and aged debt analysis
Attend risk and losses forum
Liaise with POL legal team and external lawyers
Mentor for up to 5 apprentices
Studying towards NVQ level 3 in Business Management
Manage Vehicle Excise Recovery team and hand process back to DVLA
December 2010 — December 2011 - POLSAP Systems Master Data Manager
Responsibilities:
Manage and lead a team of 3 direct reports
Ownership of all POL Data within POLSAP
Central point of escalation for FSC regarding data issues
Control and manage the Chart of Accounts
Liaise with IT functions and 3" party vendors
Attend Business Protection Calls
August 2005 — December 2010 — Client Settlement & AP Enquiry Manager
Responsibilities:
Manage and lead a team of 14 direct reports
Ensure 100% client settlement
Manage >1000 client and customer enquiries
Manage the introduction of Paystation transactions to my enquiries process
Attend Commercial meetings with Account managers
Review contracts and support tenders
Work with Audit
.
.
.
Education and Training
.
.
Hobbies and Interests
Educated to GCSE standard
Leadership Excellence
Persuading and Influencing Course
Time Management
Studying towards achieving a NVQ Level 3 in Business Management
POL00088420
POL00088420