POL00088453
POL00088453
Training & Audit Advisor
POL00088453
POL00088453
Company Brand
At the Post Office our aim is to provide you
with the things that are important to you -
from your mail to your broadband package,
your car insurance to your savings account.
Whether you pop into a branch or shop
online, you can be sure all your needs will be
handled with care. That’s the Post Office
promise.
The Post Office is changing and our people
are central to the journey we're on to make
positive changes happen. Our vision is to
attract and develop great people who take
pride in, and have passion for delivering great
value to our customers across all the
communities we serve. Everyone here has a
strong sense of ownership for their work,
demonstrating initiative and flexibility,
working well together to adapt to the rapidly
changing needs of our markets.
In an environment where our people work in
partnership with all those who contribute to
the success of our business, the Post Office is
a place where people are valued and
respected - and encouraged to fulfill their
potential to rise to the commercial challenge
we face as a business.
The basics
Job Title: Training and Audit
Advisor
Grade: Postal Officer
Post Reports Area Training & Audit
to: Manager
Department: Network Operations in
Finance & Operations
Budget N/A
Responsibility
Number of Nil
Direct
Reports:
The purpose of the role
A field based role with responsibility for
delivering effective and efficient new
entrant (crown and agency) operational
training both in classroom and in branch,
in branch intervention, audit, compliance
and support activity across the Post Office
branch network. This will require
travelling on a day to day basis and may
require overnight stays on occasions.
Key areas of accountability
Facilitate and deliver appropriate training
& learning programmes to staff and
agents in line with business strategy and
to the required performance standards.
Facilitate and deliver appropriate audit
compliance activity to staff and agents in
line with business strategy and to the
required performance.
Facilitate and deliver appropriate
intervention activity to staff and agents in
line with business strategy and to the
required performance standards.
Implement the business model of
evaluation and complete any required
documentation and reports as specified
within the various activities (training,
audit and intervention) and ensure that
the results are communicated
appropriately.
To take responsibility for your own
development and ensure that you are
aware of any changes to appropriate
processes and documentation and are able
to explain these to the audiences you
interface with.
Be prepared to support the Crown network
by working on the counter during
recognised pressure periods (e.g.
Christmas)
POL00088453
POL00088453
e Ability to be mobile and travel as required,
working outside of normal office hours if
Where does this role fit in required ntation ski
° ood presentation skills to large and small
with the rest of the team? audiences of varying capabilities
« Can demonstrate customer orientation in
decision making
e Self-motivated, organised and able to
work within tight timescales. Good
decision making skills and an effective
relationship builder both within own team
and with others.
« Forward thinking and a ‘can do’ approach
to work.
« Motivated and enthusiastic to introduce
change and achieve success.
e Strong time management skills to
maximise personal resource.
Network Operations
advisor
Location
Dimensions of the role
Key stakeholders For admin purposes o
Network Operations Team Business sign-off
Subpostmasters/agents Dated sign-off
Network Transformation Programme OD sign-off
Network Development Team Organisation
Project Teams including — IE Simplification; code
Branch Technology Last evaluated
Crown Ops & Sales Team Version control
HRSC Note
Security & Investigation Team
Knowledge and skills
« An understanding of business strategy,
policies, Post Office operating procedures
and network transformation processes
e An awareness of both the wider social and
commercial environment in which Post
Office Ltd operates
e Excellent knowledge of Post Office Horizon
system
« Ability to interrogate Horizon reports
e Report writing
e An awareness of Audit & Compliance
procedures
« An awareness of training, interventions
and evaluation techniques
« An understanding of range of products
and services provided by Post Office Ltd