POL00088888 - Post Office Internal - Audit Closing Script

Evidence on official site

POL00088888
POL00088888

Audit Closing Script:

“Thank you for taking the time to facilitate this audit today. Could you please
verify today’s findings by checking the cash, stock and currency before we
discuss next steps?” If the Postmaster/OIC declines the opportunity to verify the
findings, they should be asked to sign the audit sheets to confirm this. If they decline to
sign, the Audit and Support Advisor (A&SA) should annotate the sheets accordingly.

“Is there somewhere we can go to talk privately please? I will now go through
today’s findings with you”. A&SA to go through the results of the audit in detail,

ensuring that any gaps identified are discussed. In the event the Postmaster/OIC wants
to dispute a variance, A&SA to make the Postmaster/OIC aware of the disputes process.

investigate further to identify how the variance happened. If they can’t resolve
the reason for the variance during the call the Branch Support Centre will be
able to raise a dispute for you”

For support regarding a historical variance: “If you need help with a historical
branch variance please call the Branch Support Centre on;
raise a dispute for you”

to

disputesteam, I you wish to dispute a
transaction correction”

In the event of suspension, the A&SA would have a private telephone conversation with
the Contract Advisor to discuss the findings but would not enter into any discussion with
the Postmaster/OIC in this regard. The Contract Advisor will follow the Suspension Script
to direct them in giving the correct and relevant information and support to a suspended
Postmaster/OIC.

Any areas for development will be taken forward by the Contract Advisor. The Lead
A&SA will make a note of requests for additional training where considered necessary in
order to support the Postmaster. Any gaps identified as part of the compliance check
may result in contact from the Branch Standards Team either by phone or by letter.
A&SA should go through the correct procedures for any gaps and clarify understanding.

“I would like to thank you for your time today”.

INTERNAL 1 13MAY21