POL00090590
POL00090590
TRIGGS, Jeff
From: keith.k.baines!
Sent: 06 January
To: Jeff. Trigg:
Subject: Fwd: Latest Si
al
Exoal 2x Chart
Jeff,
Background info on outcome to date of roll-out decision criteria in 2nd
Supplemental Agreement Schedule 4 Part D
Combind with the previous report on Help Desk criteria, it looks as though
POCL's assessment will be that-2 criteria can not now be met on 14 January,
ie. 95% help desk script compliance, and turn round of analysis of data
integrity incidents within 10 days.
eit
To:
Min Burdetté.
Seedall/;
cc:
Hard Copy To
Hard Copy cc -
From Martin Boxi_
Date 06/01/2000 14:
Subject: Latest Stats for Al 376
Dear All
In advance of tomorrow's delivery meeting, find attached the latest
spreadsheet that looks at criteria in relation to 376.
In summary, the following may help:~
376 (i) - 0.17% - pass
376 (ii) - nil- pass
376 (iil) - 45% failed to be received on time - fail, Even if this was to
start again on the 2/12, 3 incidents have still missed the 10 day deadline
from this point.
(See attached file: AI3760.62.xIs)
eries, please ring. You can get me on my mobile this afternoon -
An
Martin
Al 376 - Incident Analysis
376 (i) - 2nd Dec - 14 Jan
cal
Number of outlets affected by cash account week
ES
Negative sign on transactions
Reversal of stock adjustment settlement
Incorrect stock transfer transactions
Missing cash account records
Invalid Item Transaction Mode
ECCO transfer problem
AP reversal with missing mode
1
2
3
a
5 I Negative giro change records
a
7
E
9
Missing primary mappings
10}Cash Account with zero values
12IDDN transfer failure
73IPersistent object index corruption
17IDeletion of Non Core Reference Data
18IGlobal Object. dat file issue
20IZero Value Trxs. when Stock Unit Deletion
21) Transfer failure - 2 terminals
22) Field size issue
23IMessage insertion at correspondence server
3IUnder investigation
alin dispute
Bl =Ia]=I-Jofofofolololofojofojwfolwlojoljo}
No.of outlets affected 7 4 1 2 2 16
No.of cash accounts received by POCL. 1845} 1847) 1842 1847) 1799} 9180)
% of cash accounts in error (all root causes) 0.38%} 0.22% 0.05% 0.11% 0.11%. 0.17%
Tifiate Files Q
114] Not appropriate sub files 9
15IReference Data Mapping a
16INot a Pathway error Q
19]Oid OBCS Code 1 4
‘Observation period 2/12/99 - 14/01/2000
06/01/00
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AL376- incident analysis, 376 (i)
Deletes SU 4 2 T Le Fix applies
[SU double rot 1 is applied
Missing mode - Reversal
New SU.
SU Name with blank fst character
Missing timestamp
Deleted tem reference data i
Missing mode - OBCS suspend 1
Missing mode - scales
10 [Replication recovery
111 [Fee migration correction error
72 IComrupt files on 172 migration
13 [Miatiple sirutaneous rot-over
14 [OBCS swipe permuted in invalid mode
16 I Signage issue on interface
tim, [Missing mode - unassigned cause
ee ola
te JECCO Transfer probiem
Reterence data missrnatch
Not a Pathway fault 1
iissing Primary Mappings
Negative Giro Change
Negative Sign on Transactions
invalid Item Transaction Mode {
Reversal of Stock Asjustment Settlement i
ture
ts] 4 Fix applied
Fix applied
Fix applied
Fix gpplied
Fhe apples
ix applied aan
6 I 2ofit i Fix applied i
37 I FFapoliea i Ea
wfc [ajo lola
1
4
CS oe ‘ 0
LE
oo
Harvester fix applied ‘observation period starts,
‘dservation Pariod 3/40/89 14/01
eamsio9 Version 03
376 (iii) Detail
Suitable Rectification Plans Received - 22nd December 1999
Cash Date I Expected Rectiteatio Days
Account} TIP No. Raised Working Plan " Difference : Comments
Week Day Received Working
26 934} 30-Sep: 13-Oct' Dispute Route Cause 5 - 22-Oct
27 935] _29-Sep 12-Oct} 22-Oct} 10
26) 936] 30-Sep 13-OctI Dispute Route Cause 9 - 22-Oct
27 937I _30-Sep 13-OctI 22-OctI 9
27 938} _30-Sep 13-OctI 22-OctI 9
27 939} _05-Oct 18-Oct! Dispute Roue Cause 6 - 26-Oct
27 940} _07-Oct 20-Oct! 25-OctI 5
27 941 07-Oct 20-Oct 25-OctI 5
27 942} —_07-Oct 20-Oct Dispute Route Cause 6 - 26-Oct
27 943 07-Oct 20-Oct 22-OctI 2
27 944 07-OctI 20-Oct 26-Oct! 6
27 945} _07-Oct 20-Oct! Dispute Route Cause 9 - 22-Oct
28 946} _13-Oct 26-Oct Dispute Route Cause 5 - 26-Oct
28 949) 13-Oct, 26-OctI 26-Nov 31
28 950] _13-Oct 26-OctI 26-Oct 0
28 951 13-Oct 26-OctI 26-Oct! 0
28 952! 13-OctI 26-OctI 26-Oct 0
28) 953} 13-Oct! 26-OctI 26-Oct 0
28 954) 13-OctI 26-Oct 26-Oct 0
28 955 13-OctI 26-Oct 26-Oct 0
28 956 13-OctI 26-Oct 26-Oct 0
28 957) 13-OctI 26-Oct 26-Oct 0
28 958) 13-OctI 26-Oct 26-OctI 0
28 959) 43-OctI 26-OctI 26-Oct 0
28) 960} _13-Oct 26-OctI 26-Oct 0
29 961 15-OctI 28-OctI 26-Oct -2)
29 962} 20-Oct! 02-Nov Dispute Route Cause 5 - 26-Oct
Observation Period 3/10/99 - 14/01/2000
06/01/00
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376 (iii) Detail
29 963) 20-Octi 02-Nov. 12-Nov 10
29 965) _20-Oct 02-Nov} Dispute’ 26-Oct. Original plan OK. New plan under dispute
29 966) —_20-Oct; 02-Nov} Dispute. 18-Nov. New plan under dispute
29 967) — 20-Oct! 02-Nov, Dispute 26-Oct. Original plan OK. New plan under dispute
29 968: 20-Oct; 02-Nov, 27-Oct} 6
29 969: 20-Oct 02-Nov. 26-Oct) 7
29 970 26-Oct 08-Nov Dispute Roue Cause 5 - 27-Oct
30) 971 26-Oct! 08-Nov: Dispute Roue Cause 5 - 27-Oct
30) 972 26-OctI 08-Nov 12-Nov 4
30 973} —_26-OctI 08-Nov 14-Dec 36
30 974 26-Oct 08-Nov Pending Latest update on 22-Dec
30 975] _26-Oct 08-Nov) 12-Nov 4
26 976} 01-NovI 12-Nov. Dispute Route Cause 9 - 12-Nov
31 978} —_ 29-Oct 411-NovI 05-NovI 6
34 979} _29-Oct 11-Nov 05-Nov} 6
31 981} 02-Nov 15-Nov Dispute Roue Cause 5 - 5-Nov
31 982} 02-Nov 15-Nov 26-NovI ci
31 983} 02-Nov: 15-Nov) 12-Nov) ~3]IRectification plan received, but awaiting more details
31 984} 02-Nov 15-Nov 12-Nov -3
31 985} 02-Nov 15-Nov 26-Nov 4
34 987; 02-Nov 15-Nov 12-Nov -3
32 988} _04-Nov 17-Nov 12-Nov -5
34 989} _04-Nov 17-Nov 12-Nov -5)
31 990} _04-Nov 17-Nov 12-Nov -5
32 991} _04-Nov 17-Nov 12-Nov 5
32) 993} _08-Nov 49-Nov 30-Nov, 41
32 994} _08-Nov 419-Nov Dispute 18-Nov
32I 997} _12-Nov 25-Nov' 26-Nov) 4
33) 998 12-Nov. 25-Nov: Pending Latest update on 22-Dec
33} 999} _12-Nov 25-Nov' 26-Nov. 1
33} 1001} — 12-Nov 25-Nov) 30-Nov 5
33 1002} _12-Nov 25-Nov, 30-Nov 5
33 1003] _12-Nov 25-Nov) 22-Dec! 27
34) 1005} _19-Nov 02-Dec' 30-Nov) -2
Observation Period 3/10/99 - 14/01/2000
06/01/00
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376 (iii) Detail
34 1007; _23-Nov 06-Dec 30-Nov -6IAwaiting some further details
34 1008} 23-Nov 06-Dec 30-Nov 6
34 1010} _23-Nov 06-Dec 09-Dec 3
29) 1011 25-Nov 08-Dec} Dispute 06-Dec
28 1012} _25-Nov 08-Dec 14-Dec 6
36 1013} 28-Nov 10-Dec; Dispute Latest update on 22-Dec
35) 1014} 01-Dec 14-Dec. Pending Incorrect analysis from Pathway on 9-Dec
35) 1015} _01-Dec! 14-Dec, 17-Dec 3IAwaiting fix date
36 1016} 01-Dec! 14-DecI 22-Dec 8
35 1018} _01-Dec 14-Dec 14-Dec 0
35) 1019} 02-Dec 15-Dec Pending Latest update on 17-Dec
36 1020} 03-Dec’ 16-Dec 09-Dec -7
36) 1022} _10-Dec’ 23-Dec Pending
36) 1023} _10-Dec 23-Dec Pending
36) 1024; 10-Dec 23-Dec Dispute 22-Dec
37I 1025} _10-Dec’ 23-Dec 22-Dec “1
37 1026} 14-Dec 29-Dec Pending 1st update 22-Dec.
37 1027} 14-Dec 29-Dec 22-Dec -7IAwaiting fix date
37 1028} 14-Dec! 29-DecI 22-Dec: -7IAwaiting fix date
38) 1029} _17-Dec 04-Jan 22-Dec -13
39 1035] _29-Dec 413-Jan. Pending
39 1036} _30-Dec 414-Jan Pending
40) 1037} _05-Jan) 18-Jan. Pending
40 1038} _05-Jan 18-Jan. Pending
Observation Period 3/10/99 - 14/01/2000
[Failed 10 day target
06/01/00
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376 (iii) Summary
Suitable Rectification Plans Received - 22nd December
Observation Periad 3/10/99 - 14/01/2000
06/01/00
1999
Week No. j Incidents] On Time I Not Due} Late I Total
26) 3 1 0 2 3}
27 10 0 ) 10 10}
28) 14 12 () 2 14)
29) 10 8 0 2 10}
30} 6 i 0 4 5]
31 10 8 () 2) 10}
32) 5 3 ie) 2 5
33) 5 i) 0 5 5
34) 4 3 (i) 4 4
35) 5 1 i) 4 5
36) 5 2 () 3 5
37I 4 3 0 4 4
38) 1 i 0 0I 1
39 2 () 2 ) 2
40) 2 0 2 0 2
Totals} 85} 43) 4 38] 85
50.59%} 4.71%} 44.71%
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Version 0.3
Al 376 - Incident Analysis
376 (i) - Overall View
Number of outlets affected by cash account week
Negative sign on transactions
Reversal of stock adjustment settiement
Incorrect stock transfer transactions
Missing cash account records
Negative giro change records
invalid ftem Transaction Mode
SCO transfer problem
el~wlolalalol el] =
IAP reversal with missing mode
ol
Missing primary mappings
70
Cash Account with zero values
7
DDN transfer failure
73
Persistent object index corruption
x
7
[Deletion of Non Core Reference Data
iE
(Global Object, dat file issue
20)
Zero Value Trxs. when Stock Unit Deletion
a
Transfer failure - 2 terminals
22)
Field size issue
23)
[Message insertion al comespondence server
Ss
[Under investigation
ka
in dispute
42 6
Cyd OE E
Tae
No.of outlets affected
368) 486,403) 33) 72
7
7325)
No.of cash accounts received by POCL.
@57I 1052) 1261) 1473] 1677)
7845)
7842)
21048
% of Gash accounts in error (all root causes)
Baral son) sioemI Zoe] ODA
Me] Ona
ere]
leorsortion prada
tisernon pe
Late Fites
[Not appropriate sub Flee
I Referonce Data Mapping
[Not a Pathway error
[Old O8CS Code
Ss ae NS OE SS
Obse:
Note: Week 27 figures only include
Sh accounts received trom 310
vation period 3/1098 - ¢4701/2000
961000
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Suitable Rectification Plans Received (Not 376) - 22nd December 1999
Non 376 Incidents
Cash Dat Expected Date Days
Account} TIP No. ate Working I Rectification I Difference - Comments
Week Raised Day Plan Received} Working
NIAI 948} _13-OctI 26-Oct 26-Oct) )
N/A] 977I 29-Oct} _11-Nov 18-Nov, 7
30 986} 02-NovI _15-Nov 26-Nov 14
32 992} 08-NovI _19-Nov 18-Nov, 1
32 995} 08-Nov 19-Nov Pending 1st update on 18-Nov
32 996} 10-NovI —_23-Nov) 18-Nov 5
33) 1000} 12-Nov} _25-Nov 26-Nov 4
32) 1004} 17-Nov} _30-Nov 26-Nov 4
34) 1009} 23-NovI _06-DecI 09-Dec 3
35 1017] 01-DecI 14-Dec 14-DecI 0
37 1021] 03-Dec} _16-Dec 14-Dec, 2
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