POL00102594
POL00102594
[o)
Post Office Limited
Post Office Customer Support Centre
Finsbury Dials
20 Finsbury Street
London
EC2Y 9AQ
The Rt Hon James Arbuthnot MP
House of Commons
London
SW1A OAA
26 March 2015
De fone
Thank you for your letter of 18 March 2015. I am sorry that you feel that we have not
addressed your concerns in the letters you have received from me and my colleagues. You
will recall that I wrote to you on 24 February addressing the issues you raised; they are also
dealt with in our report on this issue which we have posted on our website and in our
evidence to the BIS Select Committee.
I note that you have decided to decline the offer of a meeting to discuss Mrs Hamilton’s
case. As set out in my letter of 24 February 2015, it was proposed that the meeting would
be with those Post Office representatives who had conducted the reinvestigation of Mrs
Hamilton’s case, alongside Mark Davies, so that you may be fully informed of the details of
that investigation. The offer remains open should you and Mrs Hamilton change your
minds.
{also wish to be clear that Post Office has not denied Second Sight access to any documents
that they need to assess Mrs Hamilton’s case.
Post Office has said repeatedly and I confirm again that it will not destroy information
relating to the Scheme. Second Sight is required to return to Post Office Ltd in due course
information supplied in relation to the Scheme and, following completion of their review on
Applicants’ cases, is required to return those documents to Post Office and confirm they
have destroyed any duplicate copies when it has completed their work. This is standard
practice when dealing with Applicants’ sensitive personal information and enables Post
Office to comply with its legal obligations.
Post Office Limited is registered in England and Wales. Registered No. 2154540
Registered Office Finsbury Dials, 20 Finsbury Street, London, EC2Y¥ 9AQ PostOffice.co.uk
Post Office and the Post Olfice logo are registered trade marks of Post Office Limited
POL00102594
POL00102594
POST
OFFICE
We are working with Second Sight to complete their Part Two report which is being
prepared to facilitate forthcoming mediations between Applicants and the Post
Office. Second Sight are also working on outstanding individual case reviews during their
notice period and we are in discussions with them in respect of new working arrangements
which would allow Applicants, mediators and the Post Office to benefit from their expertise.
I believe that our work on this issue has led to improvements in the Post Office business to
the benefit of the communities we serve. I note your view that I have broken my agreement
to you - i do not believe this is the case and regret that you feel that way.
Paula Vennells
Chief Executive
Post Office Limited is registered in England and Wales, Registered No. 2154540
I Registered Office Finsbury Dials, 20 Finsbury Street, London, EC2Y 9AQ PostOffice.co.uk
Post Office and the Post Office logo are registered trade marks of Post Office Limited