POL00104597
POL00104597
Page
Electronic memo
To: Keith K Baines/e/POSTOFFICE@POSTOFFICE
co:
Hard Copy To:
Hard Copy ce:
Date: 20/06/2000 17:00
From: Lynn Hobbs
Subject: Two Ball Lonnen and Hazelrigg
Keith
Thank you for sending me the information you obtained on the above offices, unfortunately we seem
ta have ended up completely at cross purposes in terms of what I was hoping to obtain. I was looking
to have their transaction information interrogated to try and understand how the errors could have
occurred, I thought this was what we discussed in terms of obtaining information from Pathway which
would only normally be available if we suspected a fraud. What I have received from you is a fist of
the calls made to the Horizon System Helpline on behaif of the office over the period since go live. {
assume the information I have received is available basically at the touch of a button rather than as a
special request which we may have to pay a special payment for. {I'm sorry to say that I don't feel I am
any further forward with these offices.
Could you please advise me exactly what information Pathway hoid that we ought to be able to access.
if we have a situation in an office where we suspect a fraud and how we gain access to it. It seems to
me that this data should be available to us as a business and if we are unable to access it then this
has the potential for creating major problems for us. I am asking this because my boss is keen to
know how these suspense account issues will be resolved and I need to update him on where I am
with these two offices.
Lynn
Head of Retail Network
Post Office Network
Post Office Network - North
Darlington RNM Group Office, Crown Street, Darlington, CO DURHAM, Du 4AN
STD Phone: Mobile:
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