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slartyn Mitchell
From: Martyn Mitchell
Sent: 02 November 2010 09:25
To: Jason G Collins
Ce: Nigel Allen
Subject: FW: Mrs Stubbs - Barkham 212/939
Jason
Are you able fo confirm that this case is going to be investigated?
Regards, Martyn
Former Sub-postmasters Accounting Team
2nd Floor West, No. 1 Future Walk,
Chesterfield S49 1PF
Postiine!_G
External eran
From: Nigel Allen
Sent: 21 October 2010 12:27
To: Martyn Mitchell; Jason G Collins
Subject: RE: Mrs Stubbs - Barkham 212/939
Martyn
The spmr is actually out of contract now as she had submitted her resignation before she was suspended.
She is alleging that the loss has been caused by the Horizon system and I am currently awaiting a decision
from Jason Collins as to whether this is going to be investigated.
Jason
Have you any news on this?
‘Thanks
Regards
Nigel Allen
Contracts Advisor - Central Souther England
Post Office Ltd - Network Support
Upper Flaors, The Markets Crown Office, 6-12 Naw York Strest, Leeds, LS2 702
cy
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and may contain confidential and privileged information, Any unauthorised review, use,
disclosure or distribution is prohibited. If you are not the intended recipient, please contact me
by reply e-mail and destroy all copies of the original message.
From: Martyn Mitchell
Sent: 20 October 2010 09:17
To: Nigel Allen
Subject: FW: Mrs Stubbs - Barkham 212/939
02/11/2010
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>
BARKHAM 212939- E MAIL CHAIN
Ere 14. 12:47
ike Wilco:
Just received the HORIZON data and will send it out to her next week.
To be honest there is no evidence of any criminal activity although the losses are suspicious.
We need to see if she comes back on any problems with the data but I will be looking at
closing the case from a criminal point of view.
Regards
Wile Weeox @
Security Operations
Post Office Ltd
Security Suite, Plymouth Mail Centre, Breakwater Road PLYMOUTH PL9 7XX
G RO {Postiine’ GRO » Fay
{Mobex: 5
Confidential Information
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confidential and privileged information. Any unauthorised review, use, disclosure or
distribution is prohibited. If you are not the intended recipient please contact me by
reply email and destroy all coples of the original message.
Thanks Nigel.
Kind regards ®
Emily Springford
Principal Lawyer
Postlin¢
Mobex! GRO
Third Floor, 100 Victoria Embankment
London EC4Y 0HQ.
ispute Resolution
From: Nigel Allen
Sent: 18 February 2011 12:44
To: Mike Wilcox
Cc: Jason G Collins; Lin Norbury; Emily B Springford
Subject: RE: Mrs Stubbs....Barkham Post Office
Importance: High
Sensitivity: Confidential
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Mike
Are you able to update us on the latest position please.
Emily
Have copied you in as I understand this is likely to come your way now that Mandy Talbot has
moved to another role.
Thanks
Regards
Nigel Allen
Contracts Advisor - Central Southern England
Post Office Ltd - Network Support
Upper Floors, The Markets Crown Office, 6-12 New York Street, Leads, LS2 7DZ
x
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(s) and may contain confidential and privileged information. Any unauthorised review, use,
disclosure or distribution is prohibited. If you are not the intended recipient, please contact
me by reply e-mail and destroy all copies of the original message.
From: Mike Wilcox
18 January 2011 09:11
in Norbury; Nigel Allen; Mandy Talbot
Cc: Jason G Collins
Subject: Mrs Stubbs....Barkham Post Office
I met with Mrs Stubbs yesterday and discussed the outstanding debt with her. (This
was not a suspect interview under caution).
The £7000 rem shortage on 25" May 2010. she was aware of as this was due to
the rem being opened and checked by the auditor on the day. Due to a rushed
despatch £7000 was left out of the rem was it was resealed. She says that this was
sorted out by the auditor on the day and she wasn’t aware that she still owed the
£8000. I will need to trace the auditor (Rajinder Gihr), and discuss how this amount
was disposed of or accounted for.
She is more annoyed at the fact that she thinks she did not get the support from
HORIZON regarding checking her figures against the system.
The main point is for the December trading statement when she only opened for
about 2 weeks and still ost £9000.
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I have agreed to obtain the full data from HORIZON and look at the transactions for
that period. I think this may help to convince her that HORIZON is ok and it may be
that someone has taken the money.
{t doesn’t help that someone in her village used to help in designing HORIZON and
has suggested that HORIZON is not perfect.
She knows she owes for the office removal (£3400 I think) and says she will repay
when the office is sold.
Will update you later unless you wish to discuss .
Regards e
Wie Wikteor
Fraud Strand
Post Office Ltd, National Security Team
: ame Sue, Plymouth Mall Centre, Breakwater Road PLYMOUTH PLO 7XX
1 Posteling ma
}GRO} toner GRO.
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confidential and privileged Information, Any unauthorised review, use, disclosure or
distribution is prohibited. if you are not the intended recipient please contact me by
reply email and destroy all copies of the original message.
From: Mike Wilcox
Sent: 11 January 2011 09:42
To: Lin Norbury
Subject: RE: Mrs Stubbs - Barkham 212/939
Lin
1am meeting with Mrs Stubbs on Monday 17" at Wokingham.
Regards
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UWike Wikeor
Fraud Strand
Post Office Ltd, National Security Team
; Security Suite, Plymouth Mail Centre, Breakwater Road PLYMOUTH PL9 7XX
I GRO i (Post-lini
Confidential Iaformation
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confidential and privileged information. Any unauthorised review, use, disclosure or
distribution is prohibited. If you are not the intended recipient please contact me by
reply email and destroy all copies of the original message.
From: Lin Norbury
Sent: 10 December 2010 17:51
Ce: Jason G Collins
Subject: RE: Mrs Stubbs - Barkham 212/939
Thanks, Mike.
Ihave asked Nigel to come back to you with the address details Can you let me know what
date you eventually book to see her.
Thanks
Lin
Lin Norbury
National Contract Manager - South
Post Office Ltd - Network Support
2° Floor Post Office Ltd The Markets 6-16 New York Street LEEDS LS2 70Z
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From: Mike Wilcox
Sent: 10 December 2010 10:47
To: Lin Norbury
Ce: Jason G Collins
Subject: RE: Mrs Stubbs - Barkham 212/939
Lin
After an initial look at the paperwork and then a few questions to Fujitsu, at the moment there
is no reason to doubt the integrity of the system @
I consider that the way to progress this case is for me to arrange to meet with Mrs Stubbs and
find out why she thinks the system is at fault and what evidence she has to support these
allegations.
This will not be a tape recorded interview under caution (al this time) but just a fact finding
interview / statement.
I cannot see this happening until after Christmas due to court commitments but I will contact.
her and let her know I am dealing with the case and will need to meet with her.
Do you know if her address ts still the Post Office® one?
Regards
Mike Wikesr
Fraud Strand
Post Office Ltd, National Security Team
Plymauth Mat! Centre, Breakwater Road PLYMOUTH PLO 7xx
Confidential Information
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confidential and privileged information. Any unauthorised review, use, disclosure or
distribution is prohibited, If you are not the intended recipient please contact me by
reply emall and destroy all coples of the original message.
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FROM: Jason Collins Fri 26/41/40 @ 10:47
All,
{n review of the information by Mike Wilcox he came across some transactional information
on the Fujitsu data requested, that needs clarification direct from Fujitsu. I have forwarded a
tequest on Mike behalf to Fujitsu asking them to check and clarify the data provided, and it is
expected that we should get a response early next week The anomaly identified in the data
relates to transactions appearing out of normal sequencing and our initial view is that this is
just a potential data filtering issue and nothing untoward, but we do need it to be clarified
before we can decide what steps we might wish to consider. This clearly is a limiting factor in
regards to timeliness to progress from our side, but please be assured we are doing what we
can to try to get the answers as quick as possible.
Regards,
Jason
From: Nigel Allen
Sent: 24 November 2010 15:50
lartyn Mitchell
Ce: Lin Norbury; Jason G Collins
Subject: RE: Mrs Stubbs - Barkham 212/939
Martyn
We have not yet had a decision from Security Lin Norbury has recently chased this up with
Jason Collins.
Regards
Nigel Allen
Contracts Advisor - Central Southern England
Post Office Ltd ~ Network Support
Upper Floors, The Markets Crown Office, 6-12 New York Street, Leeds, LS2 70Z
B® —woex/ GRO!
@ pGRO 4}
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(s) and may contain confidential and privileged information. Any unauthorised review, use,
disclosure or distribution is prohibited. If you are not the intended recipient, please contact
me by reply e-mail and destroy all copies of the original message.
From: Martyn Mitchell
‘Sent: 24 November 2010 08:36
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i
To: Nigel Allen
Subject: RE: Mrs Stubbs - Barkham 212/939
Nigel
Did you ever find out whether this case was going to be investigated?
Regards, Martyn
Former Sub-postmasters Accounting Team
2nd Floor West, No. 1 Future Walk,
Chesterfield S49 1PF
Postline I.
External Email
From: Lin Norbury
Sent: 22 November 2010 00:27
To: Jason G Collins
Ce: Mike Wilcox; Nigel Allen
Subject: RE: Mrs Stubbs - Barkham 212/939
Jason / Mike
Sorry to have to chase, but any update yet? This Subpmr has been suspended since early
June, still owes POL in excess of £28k and we really need to be moving the case along
Would appreciate an update and in the absence of that an estimate of mescales please.
Thanks
Lin []
Lin Norbury
National Contra.t Manager - Sout
Post Office Ltd - Network Support
2" Floor ice Ltd The Markets 6 16 New York Street LEEDS LS2 7DZ
ry
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From: Mike Wilcox
Seni
To: Lin Norbury
Cc: Jason G Collins
Subject: FW: Mrs Stubbs - Barkham 212/939
Lin
Sent this last week sorry didn't copy you in.
Jason any further comments re workloads time etc?
Regards
Fraud Strand
Post Office Ltd, National Security Team
Confidential Information
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confidential and privileged information. Any unauthorised review, use, disclosure or
distribution is prohibited. if you are not the Intended recipient please contact me by
reply email and destroy all copies of the original message.
From: Mike Wilcox
Sent: 25 October 2010 13:55
To: Jason G Collins
Ce: Nigel Allen
Subject: RE: Mrs Stubbs - Barkham 212/939
Nigel
Ihave referred some quenes to Fujitsu regarding the evidence in this “case , so cannot give
a definitive answer until I receive a reply.
A couple of points which may help in the meantime, is thal I have confirmed that all the rems
have been received so there doesn't seem to be a problem there
When she says that the auditor did a cash check at 09:00 and 13.00 on the 10" May there is
no HORIZON record of this so cannot say either way however she had been serving
customers before 09 00 and the last customer at 09 00 was a withdrawal of £190 71 (£1901s
the shortage she ts disputing)
Sorry I can I be any more specific at the moment
247
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Regards
Fraud Strand
Post Office Ltd, National Security Team
Secuntty Suite, Plymouth Mail Centre, Breakwater Road PLYMOUTH PLO 7XX
i (Post-tiné ) Faxt__
GRO I... GRO
Confidential Information
This email message Is for the sole use of the intended reciplent(s) and may contain
confidential and privileged Information. Any unauthorised review, use, disclosure or
distribution Is prohibited. If you are not the Intended recipient please contact me by
reply email and destroy all copes of the original message.
Sent: 21 October 2010 14:56
To: Mike Wilcox
Subject: FW: Mrs Stubbs - Barkham 212/939
Mike,
FYI, advise as and when you can please
Regards,
Jason
From: Nigel Allen
Sent: 21 October 2010 12:27
To: Martyn Mitchell; Jason G Collins
Subject: RE: Mrs Stubbs - Barkham 212/939
Martyn
The spmr is actually out of contract now as she had submitted her resignation before she was
suspended.
She is alleging that the loss has been caused by the Horizon system and I am currently
awaiting a decision from Jason Collins as to whether this 1s going to be investigated
Jason
Have you any news on this?
Thanks
248
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Regards
Nigel Allen
Contracts Advisor - Central Southern England
Post Office Ltd - Network Support
Upper Floors, The Markets Crown Office, 6-12 New York Street, Leeds, LS2 70Z
HW —Mobexi GI
a {GRO}
Confidential Information: This e-mail message is for the sole use of the intended recipient
(s) and may contain confidential and privileged information. Any unauthorised review, use,
disclosure or distribution is prohibited. if you are not the intended recipient, please contact
me by reply e-mail and destroy all copies of the original message.
From: Martyn Mitchell
Sent: 20 October 2010 09:17
To: Nigel Allen
Subject: FW; Mrs Stubbs - Barkham 212/939
Nigel
Could you please provide 2 brief update on haw this suspension case is progressing?
Regards, Martyn
Former Sub-postmasters Accounting Team
2nd Floor West, No 1 Future Walk.
Chesterfield 849 1PF
Postine { GRO I STD
External E7fiail"F
From: Carol Ballan
Sent: 05 October 2010 15:07
To: Martyn Mitchell; Nigel Allen
Subject: RE: Mrs Stubbs - Barkham 212/939
Martyn this 1s one of Nigels’ branches I was going to interview an applicant not Mrs
Stubbs Nigel may be able to let you know where he is with the case
Regards
Carol
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From: Martyn Mitchell
Sent: 05 October 2010 14:40 I
‘To: Caro! Ballan
Subject: Mrs Stubbs - Barkham 212/939
Carol
‘The last entry on my file shows that Paul Dann gave you the outstanding balance on this
account at the beginning of August because you were going to interview Mrs Stubbs on the
24". Could you please let me know the outcome of the interview and whether any action is
still being taken? The debt remains at £28,829.05.
Regards, Martyn
Former Sub-postmasters Accounting Team
2nd Floor West, No. 1 Future Walk, .
Chesterfield S49 1PF
GRO
310 (GRO.
From: Jason Collins_Fri 8/10/10 @ 9:
MarkiNiget
! ve passed on the details to Mike Wilcox, who will review the information over the course of
the next week or so in line with his own operational workloads I've asked that he report back
his findings-in regards to the matter and we can them make an informed decision on any
potential grounds for an investigation case
Regards.
Jason
From: Mark Dinsdale \
Sent: 07 October 2010 19:41
a Nigel Allen I
+ Jason G Collins; Iain Murphy; Jane M Owen. I
Subjece RE: ARQ requests - Barkham Post Office 212939 ‘
Nigel, :
Jason is currently having one of his team review this to consider what steps can be taken
One of us will therefore be in touch very shortly
Regards \
Mark Dinsdale I
From: Mark Dinsdale
Sent: 27 September 2010 13:23
To: Nigel Allen
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Cc: Jason G Collins; Iain Murphy
Subject: FW: ARQ requests - Barkham Post Office 212939
Nigel, this unfortunately is not so straight forward.
I understand Jason asked you a number of questions in an email 21 June and stated that with
the information to hand at thal time that they could not engage from an investigation
perspective As a result of that email, I suspect this.is why the ARQ was requested by the live
service desk and the information was provided to enable further checks.
In light that the information still doesn’t answer the questions posed, I have asked Jason and
lain to consider how this is taken forward, i.e, we raise a case or not, and shall return a
response as soon as I can.
Regards
Mark Dinsdale
From: Iain Murphy
Sent: 21 September 2010 08:25
To: Mark Dinsdale
Ce: Jason G Collins
Subject: RE: ARQ requests - Barkham Post Office 212939
Mark.
Please pass to Jason to have a look at.
Thanks,
lain
From: Mark Dinsdale
Sent: 17 September 2010 20:24
To: Iain Murphy
Subject: FW: ARQ requests - Barkham Post Office 212939
Importance: High
lain, sorry I run out of time to ring you and I m off on Monday
{think in a nut shell, I think we need to decide tf one of the investigators who have the
knowledge to sit and sift through what has been provided along with the ARQ and go and see
what the ex-spmr is holding I think this is going to be a very onerous task but I can't see
how we can let this one go considenng she is questioning the integrity of Horizon
How do you want me to deat with this one? Jason did offer some advice, but I think it has
grown to be a more serious problem now with what has subsequently come to light, 1.6
auditor corroborating the spmr s account
Regards
Mark
From: Mark Dinsdale
Sent: 14 September 2010 12:05
To: Andy Hayward; Iain Murphy
251
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Subject: FW: ARQ requests - Barkham Post Office 212939
Importance: High
Andy / fain :
This is quickly turning into a bit of a problem.
This is a potential fraud where losses occurred when a spmr moved into a portacabin, but
ceased the moment she was suspended and somebody else run the office. She did have a
clerk, so it could transpire she has nothing to do with the losses. We are talking about £28k,
a potential flag case, with MP's involved. The spmris questioning the integrity of Horizon.
It looks like contracts/Chesterfield dealt with this themselves, although did speak to
investigations Once I received the paper work from Nigel, it looks like there are numerous
activities that have taken place, including somebody sending in an auditor who sat with the
spmr for half a day which clearly made matters worse. j
I don't know why we were never approached to deal with this as a criminal investigation in the
first instance, perhaps it was felt that it wasn’t at the tme. The auditor supposedly witness all @
transactions for half day and witness Horizon being short, thereby corroborating her account
and also now a potential witness for her (when in fact clearly he can not have witnessed
everything). and also begs the question as to why it was left ‘high and dry’ at the time and
Credence was not checked etc.
This now leaves us in a very difficult situation With the spmr writing letters to Dave Smith,
her MP and no doubt countless other people, this is high profile. She has also joined the
spmr's fight to question the integrity of Horizon, As it stands no investigation has taken place
by us, various intervention has probably complicated this, yet because itis a question of
Horizon integrity we can't simply ignore it, or drop it, but probably have some difficult
questions ahead of us in terms of why has it taken so long for us to consider this criminal if
this is the course of action we take
Regards
Mark
From: Nigel Allen
Sent: 13 September 2010 12:47
To: Mark Dinsdale; Duty Manager; Jane M Owen; Emma Langfield
Ce: Lin Norbury @
Subject: RE: ARQ requests - Barkham Post Office 212939
Importance: High
Mark
What we re trying to determine here ts whether there ts any discrepancy between the
information sent in to the Live Service team by the spmr, Mrs Stubbs, and what the Horizon
system 1s showing She is alleging that her losses of £28k+ are due to problems with the
Honzon system after it was relocated into a portacabin last October whilst the branch was
being renovated
Can you advise whether a case 1s being ra.sed on this? Given the fact that we have not
experienced similar losses with the temporary spmr who was appointed after Mrs Stubbs was
suspended and the same Horizon kit is being used shouldn't we be asking her some very i
searching questions under caution?
Also need to be aware that this case 1s very high profile with several flag cases already and
the MP is involved } understand thal Mrs Stubbs has also joined up with Justice for
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Postmasters' who are involved with a court case alleging losses caused by Horizon. Mandy
Talbot in Legal Services has said it is absolutely essential that we have the necessary
information from Fujitsu to support our case in pursuing the outstanding debt. Mrs Stubbs sfill
has some further information that she alleges will support her case but is refusing to let it out
of her sight but this may need to be checked agains! Fujitsu data.
An added complication here is that Mrs Stubbs resigned in May before being suspended in
June and her notice has therefore now expired. An applicant has been interviewed and
offered the appointment but we are concerned at allowing a transfer to go ahead whilst this
debt remains outstanding Advice is being sought from Legal on this
Please advise how this is now to be taken forward.
Regards
Nigel Allen
Contracts Advisor ~ Centrai Southem England
Post Office Ltd - Network Support
Upper Floors, The Markets Crown Office, 6-12 New York Street, Leeds, LS2 7DZ
Confidential Information: This e-mail message is for the sole use of the intended recipient
(s) and may contain confidential and privileged information, Any unauthorised review, use,
disclosure or distribution is protibited. If you are not the intended recipient, please contact
me by reply e-mail and destroy all copies of the original message.
From: Mark Dinsdale
Sent: 10 September 2010 16:57
To: Nigel Allen; Duty Manager; Jane M Owen; Emma Langfield
Subject: RE: ARQ requests - Barkham Post Office 212939
Nigel, I ve extracted the relevant detail for you I'm not actually sure what's expected to found
in this, because these just illustrate whal was transacted into Horizon These highlights all
cash declarations and remittances as requested Hopefully this answers al‘ the questions
posed
Where do you want the paper work sending that was sent to me
Regards
Mark Dinsdale
04 January 2010 and 05 January 2010
Please provide system logs for all pouch preparations along with remittances inward
and outward and any associated reversals on this, please confirm ONCH/Cash for
04/01/2010 and 05/01/2010.
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05-Jan- 44-212939-1-917197- I 44-212939-1-917197-
2010 12:34:14 I 1 2 RODP I 6509 1_I 418000 4
0S-Jan- 44-212939-1-916827- I 44-212939-1-916827-
2010 09:17:31 I 2 5 ROSP I 5610 ~1_I -18000
05-Jan- 44-212939-1-917197- I 44-212939-1-917197-
2010 12:34:14 I 1 3 RODP I 6286 z4_I -18000
04-Jan- Declaration
2010 17:36:21 I AWA001 I AA I BeclareCash Total £30275.63 For SU AA Till 01 Complete
06-Jan- Declaration
2010 17:39:31 I PSTOO1_I AA I BectareCash Total £8940.20 For SU AA Till 04 Complete
09 April 2010
Please provide system logs for all pouch preparations along with remittances inward
and outward and any associated reversals on this, please confirm ONCH/Cash for 09 @
April 2010.
Please provide system logs for transactions and events undertaken on horizon between
00:01 - 10:00 on the same day 09 April 2010
See row 46-49 on attachment 9 Apr 10 for remittances, i.e. £27k, £17k + £10k
See row 65 on attachment Events 9 Apr 10, £11,920.47 cash dec.
O9-Apr- 44-212939-1- 44-212939-1-
PSTGO1 I AA I 2010 08:06:12 I 1006417-2 1006117-3 ROSP I 1 85)
09-Apr- 44-212939-1- 44-212939-1-
PsToo1 I AA I 2010 08:06:12 I 1006117-2 1008117-4 Rosp I 5610 A
09-Apr- 44-212939-1- 44-212939-1-
PSTOO1 I AA I 2010 08:08:53 I 1006124-2 1006124-3 ROSP I 4 10:
‘09-Apr- 44-212939-1- 44-212939-1-
PsTo01 I AA I 2010 08:08:53 I 1006124-2 4008124-4 Rosp I 5610 “1
09-Apr-
2010 16:43:28 I PSTOO1 I AA I BeclareCash Total £11920.47 For SU AA Till 04 8
18 May 2010
Please provide system log for any ONCH/Cash declarations made by the branch
See row
kK
10 1:34 59 I PSTOOT I AA I DectereCash Total £7767.24 For SU AA Tal 04 De
18-May- 44-212939-2- 44-212939-2-2543824. -
PsTae2 I AA I 2010 07:58:54 I 2543824-2 3 ROSP I 1 €
18-May- 44-212939-2- 44-212939-2-2543824-
PS¥e02 I AAI 2010 07:58:54 I 2543824-2 4 ROSP I 1 4
18-May- 44-212939-2- 44-212939-2-2543824-
PsTooz I AA I 2010 07:58:54 I 2543824-2 5 ROSP I 5610 -
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418-May- 44-212939-1- 44-212939-1-1045328-
AWAO01_I AA I 2010 08:13:41 I 1045328-1 2 RODP I 6509 :
18-May- 44-212939-1- 44-212939-1-1045328-
AWAO01 I AA I 2010 08:13:41 I 1045328-1 3 RODP I 6286 =
19 May 2010
Please provide system log for any ONCH/Cash declarations made by the branch
79-May-
2010 07:06:48 I PSTO01 } AA I DeaclareCash Total £7767 24 For SU AA Till 01 De
79-May-
2010 07:58:10 I PSTO01 I AA I DaclareCash Total £767.24 For SU AA Till 01 De
49-May-
_ 2010 08:01:25 I PSTOO1 I AA I DeclareCash Total £13441.30 For SU AA Till 01 De
19-May-
S 2010 12:09.+3 I PSTO94 I AA I DectareCash Total £13441 30 For SU AA Til 01 De
19-May-
2010 12:17.G2 I PST001 I AA I DeclareCash Total £11694.61 For SU AA Till 01 De
19-May-
2010 12:24 15 I PSTO01 I AA I DeclareCash Tota! £11699.61 For SU AA Till 04 De
19-May-
2010 15:38°52 I PST001 I AA I DeclareCash Tota £11699.61 For SU AA Till 04 De
19-May-
2010 15.40 53 I PST091 I A& I DeciareStamp Total £4554.04 For SU AA Till 01 De
13-May-
2010 15.4202 I PSTOO1 I AA I DeclareCurrency Total £1330.00 For SU AA Till 01 De
09 May 2010
Please provide system log for any ONCH/Cash declarations made by the branch
Nil this is a Sunday
28 May 2010
eS Please provide system log for all pouch preparations along with remittances inward
and outward with any associated reversals.
28-May-
2010 12:06:31 I AWA001 I AA I DeciareCash Total £6429.33 For SU AA Till 01 De
28-May-
2010 43:12:38 I PSTO01_I AA I DeclareCash Total £6429.33 For SU AA Till 07 De
28-May-
2010 16:33:18 I PSTOO1 I AA I DeclareCash Total £5567.38 For SU AA Till 01 De
28-May- 44-212939-2- 44-212939-2-
PSTO02_I AA I 2010 08:07:25 I 2545896-2 2545896-3 ROSP I 4 AC
28-May- 44-212939-2- 44-212939-2-
PSTO02 I AA I 2010 08:07:25 I 2545896-2 2545896-4 ROSP I 5610 Bal
28-May- 44-212939-2- 44-212939-2-
PSTO02_I AA I 2010 08:18:11 I 2545903-2 2545903-3 ROSP I 4 Eg
PST002_I AA I 28-May- 08:18:11 I 44-212939-2- 44-212939-2- ROSP I 4 a
255
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2010 2545903-2 2545903-4
28-May- 44-242939-2- 44-212939-2-
PST002_I AA I 2010 08:48:14 I 2545903-2 2545903-5 ROSP I 4 i
28-May- 44-212939-2- 44-212939-2-
PST002_I AA I 2010 08:18:41 I 2545903-2 2545903-6 ROSP I 1 ig
28-May- 44-242939-2- 44-212939-2-
PST002_I AA I 2010 08:48:14 I 2545903-2 2545903-7 ROSP I 1 2
28-May- 44-212939-2- 44-212939-2-
PSTOO2_I AA I 2010 08:18:44 I 2545903-2 2545903-8 ROSP I 5610 1
From: Nigel Allen
Sent: 10 August 2010 08:51
Ta: Mark Dinsdale; Duty Manager; Jane M Owen
Subject: RE: ARQ requests - Barkham Post Office 212939
Wark o
Thanks for the update.
Once the outcome is known, I will communicate this to Mrs Stubbs although I will be on hols
from next week for two weeks so will discuss with Lin Norbury as to whether someone else
may need to pick this up in my absence
Regards
Nigel Allen
Contracts Advisor - Central Southern England
Post Office Ltd - Network Support
Upper Floors, The Markets Crown Office, 6-12 Naw York Street, Leeds, LS2 7DZ
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disclosure or distribution is prohibited. If you are not the intended recipient, please contact
me by reply e-mail and destroy all copies of the original message.
From: Mark Dinsdale
Sent: 06 August 2010 17:43
To: Nigel Allen; Duty Manager; Jane M Owen
Subject: RE: ARQ requests - Barkham Post Office 212939
Nigel we are hoping to gel the data aso follovung a delay in getting ARQ s from Fujitsu
Im on AVL now for 2 weeks so Jane will fire this over when she gets 't_ Obviously we can't
hand the data to the SPMR_ will you be handling disclosing what we are able to
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Cheers
Mark
From: Nigel Allen
Sent: 28 July 2010 10:08 \
To: Duty Manager; Mark Dinsdale; Jane M Owen '
Subject: RE: ARQ requests - Barkham Post Office 212939
Importance: High
Dear All
Do we have any news on this yet please?
As you know, this has been the subject of several Flag Cases and the local MP is also taking
an active interest
Thanks
Regards
Nigel Allen
Contracts Advisor - Central Souther England
Post Office Ltd - Network Support
Upper Floors, The Markets Crown Office, 6-12 New York Streat, Leeds, LS2 7DZ
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(s) and may contain confidential and privileged information. Any unauthorised review, use,
disclosure or distribution is prohibited. If you are not the intended recipient, please contact
me by reply e-mail and destroy all copies of the original message.
From: Emma Langfield On Behalf Of Duty Manager
Sent: 12 July 2010 12:40
To: Mark Dinsdale; Jane M Owen
Cc: Nigel Allen
Subject: Re: ARQ requests - Barkham Post Office 212939
Aftemoon Mark
Have Fujitsu provided timescales for provision of the requests below.
Many thanks
Emma
Live Service Team
Service Delivery
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Post Office Limited
From: Nigel Allen
Sent: 28 June 2010 22:49
To: Mark Dinsdale
Ce: Jason G Collins; Lin Norbury; Michele Graves
Subject: Re: Fw: Barkham PO 212939 - request from Live Service Team for archived data
Importance: High
Mark
This branch has a very large loss which the spmr is attributing to Horizon. We have
already had one Flag case on this and this will remain high profile so the data does o
need to be retrieved.
Many thanks
Regards
Nigel Allen
Contracts Advisor - South West England
Post Office Ltd - Network Support
NSA Maidstone, Royal Mail Building, 1* Floor Admin Block, 98 Sandling Road, Maidstone,
Kent. ME14 1AA
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intended recipient (s) and may contain confidential and privileged information.
Any unauthorised review, use, disclosure or distribution is prohibited. If you
are not the intended recipient, please contact me by reply e-mail and destroy
all copies of the original message.
Mark Dinsdale
Mark To: Nigel a> :
Dinsdale AllewerPostorFiceI GRO
ce: Lin ~
24/06/20) Norbury/e/POSTOFFIC!
01737» Michele
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Graves/e/POSTOFFICE___ GRO
Jason G Collins/e/POSTORFICE
Subject: Re: Fw: Barkham PO 212939 -
request from Live Service Team for
archived data
Nigel, no probs with requesting data from Fujitsu, but it will take around 3 weeks.
Has Jason agreed to take this case on, because we don't hand over Horizon logs to a
spmir. It needs an expert to understand what it says, and usually this requires one of
the investigators.
Till give Jason a call in the morning, then I will raise an ARQ from Fujitsu
Is this for our benefit, as there is a cost attached to ARQ requests, we do get a supply
free of charge as part of the contract but we usually don't have enough, therefore we
usually charge the defence lawyers.
Mark Dinsdale
Security Programme Manager
Security Team, Post Office Ltd
Post Office Ltd, Security Team, Royal Mail, 3rd
Floor, Clippers House, Clippers Quay, Salford, MSO
36 (preferred
GRO
Post Office HR Help
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and privileged information. Any unauthorised
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original message,
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To: Mark Dinsdale/e/POSTOFFICE, Jane M Owen/e/POSTOFFICE :
ce: Nigel Allen/e/POSTOFFICE
Hard Copy To:
Hard Copy ce:
Date: 22/06/2010 16:17
From: Duty Manager
Sent by: Emma Langfield
Subject: ARQ requests - Barkham Post Office 212939
Afternoon Mark @
We are currently in dispute re debts owing by this branch and to bring the matter to a
close need to present information which disproves the spmrs assertion that horizon is
generating errors. Please see dates and requirements below, could you confirm if
Fujitsu will provide via ARQ and whether all requests can be met.
Nigel as discussed I can only request logs for specific queries as the transaction logs
in themselves do not amount to evidence.
04 January 2010 and 05 January 2010
Please provide system logs for all pouch preparations along with remittances inward
and outward and any associated reversals on this, please confirm ONCH/Cash for
04/01/2010 and 05/01/2010
09 April 2010
Please provide system logs for all pouch preparations along with remittances inward
and outward and any associated reversals on this, please confirm ONCH/Cash for 09
April 2010. e
Please provide system logs for transactions and events undertaken on horizon between
00:01 - 10:00 on the same day 09 April 2010
18 May 2010
Please provide system log for any ONCH/Cash declarations made by the branch
19 May 2010
Please provide system log for any ONCH/Cash declarations made by the branch.
09 May 2010
Please provide system log for any ONCH/Cash declarations made by the branch
28 May 2010
Please provide system log for all pouch preparations along with remittances inward
and outward with any associated reversals,
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Many thanks
Emma
Live Service Team
Service Delivery
Post Office Limited
+++ Forsatded by Nigel Allen e POSTOFFICE on 22 06 2010 14 22 ---~
Michele To: Lin
Graves Norbury/e/POSTOFFICE:
cc; Eunice
18/06/2010Kitbyle/POSTOFFICEI”
16:07
GRO
GRO
Subject: Re: re reply to ie
Barkham PO
Thanks Lin
Have made suggested changes & sent.
If we can encourage Mark Dinsdale to authorise the audit trail, I feel it would be
beneficial given the current interest in Horizon from media & MP's,
Rgds
Michele Graves
Executive Correspondence Manager
Executive Correspondence Team
Post Office Limited
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I
Confidential Information:
This email message is for the sole use of the
intended recipient(s) and may contain confidential
and privileged information. Any unauthorised
review, use, disclosure or distribution is prohibited.
If you are not the intended recipient please contact
me by reply email and destroy all copies of the
original message. @
Lin Norbury
Lin To: Michele -
Norbury Graves/e/POSTOFFICE(
co: Eunice .
18/06/20 oKitby/e/POSTOFFICEI
15:22 Sarah -
Howard/e/POSTOFFICEY GRO
Nigel
Allen/e/POSTOFFICE!
Subject: Re: re reply to'wirs stuoss"
Barkham PO
Michele
[have changed it slightly.
In terms of the points raised we do have a report from the auditor but it is probably @
not detailed enough to cover all the points, so we will probably need to go back on
this as part of the contractual case. In terms of the audit trail via Horizon we are
waiting for Mark Dinsdale to authorise the case as he holds the budget.
Nigel has today referred the case to Jason Collins requesting their involvement given .
the level of losses - I will forward e-mail separately. Need to see where this gets us
before we can move the case forward or start to answer her detailed questions.
Lin
National Contract Manager
Network Support I
Post Office Ltd {
262
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Michele
Graves To: Lin
Norbury/e/POSTOFFICE a
18/06/2010cc: Eunice i GRO
11:22 Kirby/e/POSTOFFICE
Subject: re reply to Mrs Stubbs - Barham
PO
Hi Lin
Following our conversation I have prepared the attached draft. See what you think,
make any changes and then I will send it out in my name.
o Moving forward, can you confirm what your next steps are re the points she has
raised. I know you are waiting for the audit trail of the transaction events, Re the
comment about the two auditor visits monitoring her work and apparently also having
a problem with the figures, are you obtaining a report from the auditor? If this
escalates we will need to answer the apparent discrepancies in the figures on his
laptop & Horizon.
Finally, when your investigations into the issues she has raised have been completed,
will one of your team be writing to Mrs Stubbs or do you want to channel through
me? If it comes from your team, can they make reference to the letter to David & that
this is the result of investigations into the issues she raised with him. Please advise.
Thanks !
Michele Graves
Executive Correspondence Manager
& Executive Correspondence Team
Post Office Limited
ist Floor, Bunhill Row Wing, 148 Old Street,
LONDON, EC1V 9HQ
_phone number
Confidential Information:
263
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intended recipient(s) and may contain confidential
and privileged information. Any unauthorised
review, use, disclosure or distribution is prohibited.
If you are not the intended recipient please contact
me by reply email and destroy all copies of the
original message. I
This email message Is for the sole use of the I
!
i
>>>> ECT 090-10 Stubbs - Barkham - draft.doc attachment was removed from this
email <<<<
>>>> ECT 090-10 - Stubbs - Barkham -draft.doc attachment was removed from this
em i
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Redacted
From: Nigel Allen
Sent: 10 May 2010
To: Andrew Winn
Subject: Re: Fw: Barkham 212939 ~ Outstanding lasses
Andy
‘What is this £25k of returned cash on 5 Jan?
Has this been properly recorded on the Horizon system?
Was it received back at the Cash Centre?
Regards
Nigel Allen
Contracts Advisor - South West England
265
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Post Office Ltd —- Network Support
NSA Maidstone, Royal Mail Building, 1* Floor Admin Block, 98 Sandling Road, Maidstone,
Kent. ME14 1AA
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intended recipient (s) and may contain confidential and privileged information.
Any unauthorised review, use, disclosure or distribution is prohibited. If you are
not the intended recipient, please contact me by reply e-mail and destroy all
copies of the original message. @
Andrew Winn
Andrew Winn To: Nigel Allen/e/POSTOFFICE
ce:
10/05/2010 09:10 Subject: Re: Fw: Barkham 212939 - Outstanding
losses
H. sigel @
We are aware of the problems at this branch. The letter suggests she has done all the checks we (& NBSC) would have
suggested. There is not a lot of value I can add as there is nothing recorded that would account for the different losses.
There are no transaction corrections that account for the losses or that should have compensated for them. She has already
checked her transactional records and can see nothing so it is unlikely that customers are suddenly going to start alerting us
to strange deposits into their accounts.
What may or may not be interesting is a £1K TC issued recently for a cash shortage in a rem to the cash centre. One would
have thought with the issues involved that a mistake like this would not have been made without realising. It is possible
they did realise once the rem had gone but smacks of carelessness at least.
If there is anything specific to investigate I am happy to. It may be worth getting something in writing from Fujitsu to
confirm there is nothing that could have failed to have polled/ software anomalies that will come back to bite us. i
Andy
Nigel Allen
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Nigel Allen
10/05/2010 08:26 NSA HOBDsIG_
Suppori.
cer
utlet Field
Subject: Fw: Barkbam 212939 - Outstanding losses
Andy
Please see letter below from spmr of the above branch.
‘We currently have a series of large unexplained losses which the spmr is blaming on Horizon but according to Fujitsu there
are no software issues at the branch.
T have discussed this with Lin Norbury and she has suggested I forward this to you for further investigation. A special audit
‘was requested on 29 Apr and I'm just waiting for the date.
Thanks
N°“/OFS
M, emai] of 29 Apr refers. Any news on the special audit?
Regards
Nigel Allen
Contracts Advisor - South West England
Post Office Ltd - Network Support
NSA Maidstone, Royal Mail Building, 1* Floor Admin Block, 98 Sandling Road, Maidstone,
Kent. ME14 1AA
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not the intended recipient, please contact me by reply e-mail and destroy all
copies of the original message.
----- Forwarded by Nigel Allen/c/POSTOFFICE on 10/05/2010 08:19 ----—
NSA HoBD49 pony
Sent by: Stephen Saville To: Nigel Allew/e/POSTOFFIG GRO
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Subject: Barkham 212939 - Letter received 04/05/2010
04/05/2010 13:24
Hi Nigel,
Please find attached a copy of the letter received today from Pam Stubbs at Barkham 212939.
Regards
Stephen Saville
Bh Support
Post Office Ltd - Network
Upper Floors Markets Crown Office, 6-16 New York Street, Leeds, LS2 7DZ
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ne the intended recipient, please contact me by reply e-mail and destroy all
cu,.es of the original message. o
>>>> Barkham 212939 - Letter received 04052010. pdf attachment was removed from this email <<<<
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To: Mark Dinsdale
Ce: Mike Wilcox
From: —_ Jason G Collis
Sent: Fri 8 10 2010 8:59:13 AM
Subject: FW: ARQ requests - Barkham Post Office 212939
Mark/Nigel
I've passed on the details to Mike Wilcox, who will review the information over the course of the next week or so in line with his own
operational workloads. I've asked that he report back his findings in regards to the matter and we can them make an Informed
decision on any potential grounds for an investigation case.
Regards,
Jason
From: Mark Dinsdale
Sent: 07 October 2010 19:41
To: Nigel Allen
Ce: Jason G Collins; Iain Murphy; Jane M Owen
Sub‘ect: RE: ARQ requests - Barkham Post Office 212939
Nigel,
Jason is currently having one of his team review this to consider what steps can be taken. One of us will therefore be in touch very
Shortly.
Regards
Mark Dinsdale
From: Mark Dinsdale
Sent: 27 September 2010 13:23
To: Nigel Allen
Cc: Jason G Collins; Iain Murphy
Subject: FW: ARQ requests - Barkham Post Office 212939
Nigel, this unfortunately is not so straight forward.
{ understand Jason asked you a number of questions in an email 21 June and stated that with the information to hand at that time
that they could not engage from an investigation perspective. As a result of that email, I suspect this is why the ARQ was requested
b 2 live service desk and the information was provided to enable further checks.
In light that the information still doesn't answer the questions posed, I have asked Jason and lain to consider how this is taken
forward, i.e. we raise a case or not, and shall return a response as soon as I can.
Regards
Mark Dinsdale
From: Iain Murphy
Sent: 21 September 2010 08:25
To: Mark Dinsdale .
Ce: Jason G Collins
Subject: RE: ARQ requests - Barkham Post Office 212939
Mark,
Please pass to Jason to have a look at.
Thanks,
lain
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From: Mark Dinsdale
Sent: 17 September 2010 20:24
Toi Iain Murphy
Subject: FW: ARQ requests - Barkham Post Office 212939
‘Importance: High
lain, sorry I run out of time to ring you and !'m off on Monday.
I think in a nut shell, I think we need to decide if one of the investigators who have the knowledge to sit and sift through what has
been provided along with the ARQ and go and see what the ex-spmr is holding. I think this is going to be a very onerous task, but I
can't see how we can let this one go considering she is questioning the integrity of Horizon.
How do you want me to deal with this one? Jason did offer some advice, but I think it has grown to be a more serious problem now
‘with what has subsequently come to light, i.e. auditor corroborating the spmr's account.
Regards
Mark
From: Mark Dinsdale
Sent: 14 September 2010 12:05 (7)
Te *ndy Hayward; Iain Murphy
Su_,zct: FW: ARQ requests ~ Barkham Post Office 212939
Importance: High
Andy / lain
This is quickly turning Into a bit of a problem.
This is a potential fraud where losses occurred when a spmr moved into a portacabin, but ceased the moment she was suspended
and somebody else run the office. She did have a clerk, so it could transpire she has nothing to do with the losses, We are talking
about £28k, a potential flag case, with MP's involved. The spmr is questioning the integrity of Horizon.
It looks like contracts/Chesterfield dealt with this themselves, although did speak to investigations. Once I received the paper work
from Nigel, it looks like there are numerous activities that have taken place, including somebody sending in an auditor who sat with
the spmr for haif a day which clearly made matters worse.
I don't know why we were never approached to deal with this as a criminal investigation in the first instance, perhaps it was felt thal
it wasn't at the time. The auditor supposedly witness all transactions for half a day and witness Horizon being short, thereby
corroborating her account and also now a potential witness for her (when in fact clearly he can not have witnessed everything), and
also begs the question as to why it was left ‘high and dry’ at the time and Credence was not checked etc.
T* now leaves us in a very difficult situation. With the spmr writing letters to Dave Smith, her MP and no doubt countless other
pu-_le, this is high profile. She has also joined the spmr’s fight to question the integrity of Horizon. As it stands no investigation @
has taken place by us, various intervention has probably complicated this, yet because it is a question of Horizon integrity we can't
simply ignore it, or drop it, but probably have some difficult questions ahead of us in terms of why has it taken so long for us to
consider this criminal if this is the course of action we take.
Regards
Mark
From: Nigel Allen
Sent: 13 September 2010 12:47
To: Mark Dinsdale; Duty Manager; Jane M Owen; Emma Lanofield
Ce: Lin Norbury
Subject: RE: ARQ requests - Barkham Post Office 212939
Importance: High
Mark
What we're trying to determine here is whether there is any discrepancy between the information sent in to the Live Service team by
the spmr, Mrs Stubbs, and what the Horizon system is showing. She is alleging that her losses of £28k+ are due to problems with
the Horizon system after it was relocated into a portacabin last October whilst the branch was being renovated.
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Can you advise whether a case is being raised on this? Given the fact that we have not experienced similar losses with the
‘temporary spmr who was appointed after Mrs Stubbs was suspended and the same Horizon kit is being used, shouldn't we be
asking her some very searching questions under caution?
Redacted
An added complication here is that Mrs Stubbs resigned in May before being suspended in June and her notice has therefore now
expired. An applicant has been interviewed and offered the appointment but we are concerned at allowing a transfer to go ahead
whilst this debt remains outstanding. [7 Redacted I
Please advise how this is now to be taken forward.
Regards
Nigel Allen
@ Contracts Advisor - Central Southern England
Post Office Ltd - Network Support
Upper Floors, The Markets Crown Office, 6-12 New York Street, Leeds, LS2 702
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and may contain coniidential and privileged information. Any unauthorised review, use,
disclosure or distribution is prohibited. If you are not the intended recipient, please contact me
by reply e-mail and destroy all copies of the original message.
From: Mark Dinsdale
Sent: 10 September 2010 16:57
To: Nigel Allen; Duty Manager; Jane M Owen; Emma Lanafield
Subject: RE: ARQ requests - Barkham Post Office 212939
Nigel, I've extracted the relevant detall for you. I'm not actually sure what's expected to found in this, because these just illustrate
what was transacted into Horizon. These highlights all cash declarations and remittances as requested. Hopefully this answers all
‘the questions posed.
Where do you want the paper work sending that was sent to me,
Regards
Mark Dinsdale
04 January 2010 and 05 January 2010
Please provide system logs for all pouch preparations along with remittances inward and outward and any associated
reversals on this, please confirm ONCH/Cash for 04/01/2010 and 05/01/2010.
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OSJan- I 12:34:14 44-212939-4- 44-212939-1- RODP: 6509 4 I 18000 1
2010 917197-1 9147197-2
O5Jan- I 09:17:31 44-212939-1- 44-212939-1- ROSP_ 5610 “1 I -18000
2010 916827-2 916827-5
OS-Jan- I 12:34:14 44-212939-1- 44-212939-4- RODP 6286 -4 I -418000
2010 917197-4 917197-3
04-Jan- 17:36:21 I AWAO001 I AA I DeclareCash Total £30275.63 For SU AA Till 01 I Declaration
2010 Complete
05-Jan- 17:39:31 I PSTOO1
2010
DeclareCash Total £6940.20 For SUAA TiN 01 I Declaration
Complete
09 Anril 2010 @
Ple. = provide system logs for all pouch preparations along with remittances inward and outward and any associated
reversals on this, please confirm ONCH/Cash for 09 April 2010.
Please provide system logs for transactions and events undertaken on horizon between 00:01 - 10:00 on the same day 09
April 2010
See row 46-49 on attachment 9 Apr 10 for remittances, i.e. £27k, £17k + £10k
See row 65 on attachment Events 9 Apr 10, £11,920.47 cash dec.
fePSTOO1 I AA I 09-Apr- 08:06:12 I 44-212939-1- 44-212939-1- ROSP [14 850 I 17000
i 2010 1006117-2 1006117-3
PSTOO1 I AA I 09-Apr- 08:06:12 I 44-212939-1- 44-212939-1- ROSP I 5610 aA -17000
2010 1006117-2 1006117-4
PSTO01 I AA I 09-Apr- 08:08:53 I 44-212939-1- 44-212939-1- ROSP I 4 1000 I 10000
2010 1006124-2 1006124-3
f PSTOOT 1 AA I 09-Apr- 08:08:53 I 44-212939-1- 44-212939-1- ROSP I 5610 A -10000
j 2010 1006124-2 1006124-4
@
09-Apr-2010 I 16:43:28 PSTO01 AA fDeclareCash Total £11920.47 I Declaration Complete
For SU AA Till 01
18 May 2010
Please provide system log for any ONCH/Cash declarations made by the branch I
See row I
18-May-2010 I 16:31:53 PSTO01 AA DeclareCash Total £7767.24 For I Declaration Complete I
SU AA Till 01 I
PSTOO2 I AA I 18-May- I 07:58:54 I 44-212939-2- 44-212939-2- ROSP [1 650 I 13000
2010 2543824-2 2543824-3
PSTO02Z I AA I 18-May- I 07:58.54 I 44-212939-2- 44-212939.2- ROSP [1 4000 I 10000
2010 2543824-2 (2543824-4
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¥
PST002 I AA I 18-May- 07:58:54 I 44-212939-2- 44-212939-2- ROSP I 5610 By -23000
2010 (2543824-2 2543824-5
AWAOQO1 I AA I 18-May- 08:13:41 I 44-212939-1- 44-212939-1- RODP I 6509 1 23000 4
2010 1045328-1 1045328-2
AWAQO1 I AA I 18-May- I 08:13:41 I 44-212939-1- 44-212939-1. RODP I 6286 =1 I -23000
2010 1045328-1 1045328-3
I 19 May 2010
Please provide system log for any ONCH/Cash declarations made by the branch
7o-May-_ 06: ~~ TPST60t AA DeclareCash Total £767.24 For SU Declaration Complete
2010 AA Til O1 ‘
19-May- 07:58.10 PSTC01 AA DeclareCash Total £7767.24 For SU Declaration Complete
@ 20 AA THOT
19-May- 08:01:23 PSTOO1 BA DeclareCash Total £13441.30 For SU I Declaration Complete
2010 AA TILOT
TS May- 7209.13 PSTOOT BA DeclareCash Total £13441.30 For SU_I Declaration Complete
2010 AATINOT
19-May- 12:17:02 PSTO01 AA DeclareCash Total £11694.61 For SU / Declaration Complete
2010 AATHIOT
19-May- 12:24:10 PSTOC1 AA DeclareCash Total £11699.61 For SU I Declaration Complete
2010 AA Tilt 01
19-May- 15:38.52 PSTO01 AA DeciareCash Total £11695.61 For SU I Declaration Complete
2010 AA TIO
4S-May- 15:40.53 PST001 AA DeclareStamp Total £4554.04 For SU I Declaration Complete
2010 AATINO1
18.4202 PSTOCT AA DeclareCurrency Total £1330.00 For I Declaration Complete
@ SU AA Till 01
09 May 2010
Please provide system log for any ONCH/Cash declarations made by the branch
Nil -this is a Sunday
28 May 2010
Please provide system log for all pouch preparations along with remittances inward and outward with any associated
reversals.
28-May- 12:06:31 AWAQ01 1 AA " DaclareCash Total £6429.33 I Declaration Complete
2010 ‘For SU AA Till Of
28-May- 13:12:38 PSTOO1 AA ; DeclareCash Total £6429.33 I Declaration Complete
2010 I For SU AA Till Of
28-May- 333: PSTOO1 TAA DeclareCash Total £5567.38 I Declaration Comp'ete
2010 . ‘ I For SU AA TH O1
I i
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7
PST002 I AA I 28-May- 08:07:25 I 44-212939-2- 44-212939-2- ROSP I 7 1000 I 20000
2010 2545896-2 2545896-3
PST002 I AA I 28-May- I 08:07:25 I 44-212939-2- 44-212939-2- ROSP I 5610 4 20000
2010 2545896-2 2545896-4
PST002 I AA I 28-May- I 08:18:11 I 44-212939-2- 44-212939-2- ROSP I 1 900 I 9000
2010 2545903-2 2545903-3
PST002 I AA I 28-May- I 08:18:11 I 44-212939-2- 44-212939-2- ROSP I 1 20 =I 400
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From: Nigel Allen
Sent: 10 August 2010 08:51
To: Mark Dinsdale; Duty Manager; Jane M Owen
Subject: RE: ARQ requests - Barkham Post Office 212939
Mark
Thanks for the update.
Once the outcome is known, I will communicate this to Mrs Stubbs although I will be on hols from next week for two weeks, so will
discuss with Lin Norbury as to whether someone else may need to pick this up in my absence.
Ry ds
Nigel Alien
Contracts Advisor - Central Southern England
Post Oifice Ltd - Network Support
Upper Floors, The Markets Crown Office, 6-12 New York Streel, Leeds, LS2 7DZ
2 wl GRO]
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disclosure or distribution is prohibited. If you are not the intended recipient, please contact me
by reply e-mail and destroy alt copies of the original message,
From: Mark Dinsdale
Sent: 06 August 2010 17:43
To: Nigel Allen; Duty Manager; Jane M Owen
Subject: RE: ARQ requests - Barkham Post Office 212939
Nigel, we are hoping to get the data asap following a delay in getting ARQ's from Fujitsu.
I'm on A/L now for 2 weeks, so Jane will fire this over when she gets it. Obviously we can't hand the data to the SPMR, will you be
handling disclosing what we are able to.
Cheers
Mark
From: Nigel Allen
Se 28 July 2010 10:08
To: Duty Manager; Mark Dinsdale; Jane M Owen
Subject: RE: ARQ requests - Barkham Post Office 212939
Importance: High
Dear All
Do we have any news on this yet please?
As you know, this has been the subject of several Flag Cases and the local MP is also taking an active interest,
‘Thanks
Regards
Nigel Allen
Contracts Advisor - Central Southern England
Post Office Ltd — Network Support
1 -rFloors, The Markets Crown Office, 6-12 New York Street, Leeds, LS2 702,
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and may contain confidential and privileged information. Any unauthorised review, use,
disclosure or distribution is prohibited. If you are not the intended recipient, please contact me
by reply e-mail and destroy all copies of the original message.
From: Emma Langfield On Behalf Of Duty Manager
Sent: 12 July 2010 12:40
To: Mark Dinsdale; Jane M Owen
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Cc: Nigel Allen
Subject: Re: ARQ requests - Barkham Post Office 212939
Afternoon Mark
Have Fujitsu provided timescales for provision of the requests below.
Many thanks Hl
Emma i
Live Service Team
Service Delivery
Post Office Limited
Nigel Allen
Sent: 28 June 2010 22:49 @
To: — rk Dinsdale
Cc: sason G Collins; Lin Norbury; Michele Graves
Subject: Re: Fw: Barkham PO 212939 - request from Live Service Team for archived data
Importance: High
Mark
This branch has a very large loss which the spmr is attributing to Horizon. We have already had one Flag case on this and
this will remain high profile so the data does need to be retrieved.
Many thanks
Regards
Nigel Allen
Contracts Advisor - South West England
Post Office Ltd ~ Network Support @
NSA Maidstone, Royal Mail Building, 1* Floor Admin Block, 98 Sandling Road, Maidstone,
Kent. ME14 1AA
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Mark Dinsdale
Mark Dinsdale To: Nigel Allen/e/POSTOFFICI 7}
co: Lin Norbury/e/POSTOFFICE G RO H
24/06/2010 17:37 Michele Graves/e/POSTOFFICK oo. ~
Jason G Collins/e/POSTOFFICE
Subject: Re: Fw: Barkham PO 212939 - request from
Live Service Team for archived data
Nigel, no probs with requesting data from Fujitsu, but it will take around 3 weeks. Has Jason agreed to take this case on,
because we don't hand over Horizon logs to a spmr. It needs an expert to understand what it says, and usually this requires
@ one of the investigators.
Tl give Jason a call in the morning, then I will raise an ARQ from Fujitsu
Is this for our benefit, as there is a cost attached to ARQ requests, we do get a supply free of charge as part of the contract
but we usually don't have enough, therefore we usually charge the defence lawyers.
Mark Dinsdale
Security Programme Manager
Security Team, Post Office Ltd
Post Office Ltd, Security Team, Royal Mail, 3rd Floor, Clippers House, Clippers Quay, Salford, MSO 3NW
GRO
“preferred contact method)
Post Office HR Hel
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To: Mark Dinsdale/e/POSTOFFICE, Jane M Owen/e/POSTOFFICE,
cc: Nigel Allen/e/POSTOFFICE
Hard Copy To:
Hard Copy cc:
Date: 22/06/2010 16:17
From: Duty Manager
Sent by: Emma Langfield
Subject: ARQ requests - Barkham Post Office 212939
Afternoon Mark @
We e currently in dispute re debts owing by this branch and to bring the matter to a close need to present information
which disproves the spmrs assertion that horizon is generating errors. Please see dates and requirements below, could you
confirm if Fujitsu will provide via ARQ and whether all requests can be met.
Nigel as discussed I can only request logs for specific queries as the transaction logs in themselves do not amount to
evidence.
04 January 2010 and 05 January 2010
Please provide system logs for all pouch preparations along with remittances inward and outward and any associated
reversals on this, please confirm ONCH/Cash for 04/01/2010 and 05/01/2010
09 April 2010
Please provide system logs for all pouch preparations along with remittances inward and outward and any associated
reversals on this, please confirm ONCH/Cash for 09 April 2010.
Please provide system logs for transactions and events undertaken on horizon between 00:01 - 10:00 on the same day 09
April 2010
18° “yy 2010
Please provide system log for any ONCH/Cash declarations made by the branch 8
19 May 2010
Please provide system log for any ONCH/Cash declarations made by the branch
09 May 2010
Please provide system log for any ONCH/Cash declarations made by the branch
28 May 2010
Please provide system log for all pouch preparations along with remittances inward and outward with any associated
reversals,
Many thanks
Emma
Live Service Team
Service Delivery
Post Office Limited
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~~~ Forwarded by Nigel Alica/c/POSTOFFICE on 22/06/2010 14:22 ----~
Michele Graves To: Lin Norbury/e/POSTOFFICE
ce: Eunice Kirby/e/POSTOFFIC I GRO:
18/06/2010 16:07 Sarah Howard/e/POSTOFFICEA@l orcas rrigel
Allen/e/POSTOFFICE.,... GRO
Subject: Re: re reply to Mrs Stubbs - Barkham
PO
Thanks Lin
Have made suggested changes & sent.
If we can encourage Mark Dinsdale to authorise the audit trail, I feel it would be beneficial given the current interest in
Horizon from media & MP's,
Reds
Michele Graves
Executive Correspondence Manager
Executive Correspondence Team
Post Office Limited
.St Floor, Bunhill Row Wing, 148 Old Street, LONDON, EC1V 9HQ
GRO °
7
phone numbe!
mobile numbé
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information. Any unauthorised review, use, disclosure or distribution is prohibited. If you are not the intended
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7
Lin Norbury
Lin Norbury To: Michele Graves/e/POSTOFFICE,_
co: Eunice Kirby/e/POSTOFFICT™
18/06/2010 15:22 "Nigel
Subject: Re: re reply to Mrs Stubbs - Barkham
PO
Michele
Thave changed it slightly.
In terms of the points raised we do have a report from the auditor but it is probably not detailed enough to cover all the
points, so we will probably need to go back on this as part of the contractual case. In terms of the audit trail via Horizon
‘we are waiting for Mark Dinsdale to authorise the case as he holds the budget. GS
Nix has today referred the case to Jason Collins requesting their involvement given the level of losses - I will forward e-
mail separately. Need to see where this gets us before we can move the case forward or start to answer her detailed
questions.
Lin
‘National Contract Manager
Network Support
Post Office Ltd
Michele Graves
Michele Graves .
‘To: Lin Norbury/e/POSTOFFICE
18/06/2010 11:22 co: Eunice Kirby/e/POSTOFFICE G RO
Sarah Howard/e/POSTOFFICE@:-wcorricas ~~~
Subject: re reply to Mrs Stubbs - Barkham PO @
I
HiLin :
Following our conversation I have prepared the attached draft. See what you think, make any changes and then I will send it
out in my name.
Moving forward, can you confirm what your next steps are re the points she has raised. I know you are waiting for the audit
trail of the transaction events. Re the comment about the two auditor visits monitoring her work and apparently also
having a problem with the figures, are you obtaining a report from the auditor? If this escalates we will need to answer the
apparent discrepancies in the figures on his laptop & Horizon.
Finally, when your investigations into the issues she has raised have been completed, will one of your team be writing to Mrs
Stubbs or do you want to channel through me? [f it comes from your team, can they make reference to the letter to David
& that this is the result of investigations into the issues she raised with him. Please advise.
Thanks !
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Michele Graves
Executive Correspondence Manager
Executive Correspondence Team
Post Office Limited
phone number {
Mobile number:
[ GRO
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information. Any unauthorised review, use, disclosure or distribution is prohibited. If you are not the intended
recipient please contact me by reply email and destroy all copies of the original message.
>>>> ECT 090-10 Stubbs - Barkham - draft.doc attachment was removed from this email <<<<
>>>> ECT 090-10 - Stubbs - Barkham -draft.doc attachment was removed from this email <<<<
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