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POL00113425
FX Manager
POL00113425
POL00113425
Company Brand
At the Post Office our aim is to provide you
with the things that are important to you -
from your mail to your broadband package,
your car insurance to your savings account.
Whether you pop into a branch or shop online,
you can be sure all your needs will be handled
with care. That’s the Post Office promise.
The Post Office is changing, and our people
are central to the journey we're on to make
positive changes happen. Our vision is to
attract and develop great people who take
pride in, and have passion for delivering great
value to our customers across all the
communities we serve. Everyone here has a
strong sense of ownership for their work,
demonstrating initiative and flexibility,
working well together to adapt to the rapidly
changing needs of our markets.
In an environment where our people work in
partnership with all those who contribute to
the success of our business, the Post Office is
a place where people are valued and
respected - and encouraged to fulfill their
potential to rise to the commercial challenge
we face as a business.
The basics
Job Title: Manager FX
Grade: 3A
Post Reports Nick Boden
to:
Department: Transactional Products,
Post Office Money
The purpose of the role
To develop and deliver the strategy for Post
Office Foreign Currency.
This includes responsibility for the income
streams through our physical and digital
networks, ATL and BTL marketing,
compliance, the profitability of each product
line and product development to ensure we
are at the forefront of the market.
Key areas of accountability
1. Overall owner of the P&L for all products
within the product portfolio including
Currency, Travel Money Card and
Traveler’s Cheques
2. Overall accountability for all matters
relating to the end to end proposition
3. Setting the strategic framework for the
product portfolio - customers we are
targeting, products we offer,
channels/formats that we use and the key
strategies that will achieve our objectives
4. Build and maintain a strong understanding
of the target markets, products, their
drivers, threats and opportunities
5. Develop new products to respond to
changing market requirements and deliver
new income
6. Manage existing products to maximise
income and maintain relevance in market
7. Ensuring the compliance and integrity of
the product portfolio with the relevant
parties
8. Supporting the business interfaces with
Sales, Network, Operations & Strategy,
Directorates for the delivery of these
products and services to customers
9. Develop Strategic Partnerships, specifically
working with our Joint Venture Partners
First Rate Exchange Services
10. Work with marketing (both within Post
Office, external clients and First Rate
Exchange Services) to develop and
execute effective campaigns to drive
awareness and/ or lead conversion
11. Determine budget requirements to deliver
the strategy
12. Work with PR to both respond to Press
enquiries and also to pro-actively provide
information to them to establish Post
Office Ltd as the industry spokesperson.
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13. Manage any direct reports plus matrix
manage resource and functions within
finance, sales, service delivery, ATOS and
other key areas within Post Office in order
to deliver a customer centric products and
services
14. Manage external relationships with
partners and customers to deliver
relationships
15. Be an expert within Post Office for the
product portfolio
16. Represent Financial Services on various
programme boards and business forums
17. Ensure the that performance management,
motivation and development of people
principles are followed
Where does this role fit in
with the rest of the team?
Transactional Products
} Manager x _I } Manager x _I
Manager
MoneyGram
Head of Travel
Dimensions of the role
Key stakeholders
Martin Kearsley - Product Portfolio Director -
Banking, Payments and Transactional Products
Nick Boden - Head of Travel
Other Dimensions
Profitability of the product is paramount and
working with other relevant Post Office
business units in order to ensure allocated
costs are kept to a minimum is key.
Knowledge and skills
Knowledge required
Know how the foreign currency business
operates, the key channels to market,
understand the revenue model for the
different FX products within the industry and
how to affect them, understand the relevant
Compliance regulations.
Experience required
Have extensive relevant experience in product
and client management
Proven product management and have
delivered growth through product
Innovation, marketing and sales initiatives
Proven capability in managing needs of
multiple stakeholders — ideally in delivering
products manufactured by one partner,
through the channel of another.
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Proven track record in successfully launching
new products, and running big budget
marketing activities
Experience in working in a regulated business
Experiencing of managing large projects with
multiple stakeholders
Skills required
Strong influencing and motivational skills are a
must.
Location
Finsbury Dials
20 Finsbury Street
London
EC2Y 9AQ
For admin purposes only
B
Organisation
code
Last
evaluated
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control
Note