POL00118136
POL00118136
SECURITY OPERATIONS TEAM
Triggers & Timescales
This document details triggers and timescale processes and in particular those relating to Immediate Open & Major Enquiry status.
Immediate notice Open Enquiry cases must be dealt with as follows:
Immediate Open Where interviews within 48 hours are appropriate and Able to progress almost immediately
Enquiry few pre-interview enquiries are needed Case to be at “suspect offender” interviewed within 48
hours where practically possible.
Major Enquiry cases must be dealt with as follows:
Major Enquiry >£15,000 (or major customer / client / reputation Case to be at “suspect offender” interviewed and
impact) where immediate response is not possible due I submitted / or closure stage within 1 month of raise
to the requirement to perform pre-interview enquiries /
analysis
All team members are reminded that every effort must be made to reach suspect offender interview stage within the timescales advised. Problems
achieving this should be relayed to line managers for concurrence, but team members should not simply rely on extending the case life by seeking
such concurrence.
Additionally, the monthly case updates, submitted for all live cases on hand, must see the progression comments for enquiries completed in enough
detail to provide a description of the case and the current status (e.g. next court date, which court, type of hearing, recovery position, awaiting CLT
advice, date of apprehension, date of interview, admissions, etc). Certainly, progression comments must be concise, but extend past one sentence
and be sufficiently informative.
All new cases will be raised by the Casework Team and will be accompanied with a case category marking.
The following is a simple table and time-line for establishing submission goals. Reviews of activity versus timescales will be undertaken by the
Casework Team, Financial Investigators and Team Leaders at 121s and other appropriate meetings.
POL00118136
POL00118136
SECURITY OPERATIONS TEAM
Triggers & Timescales
Category Definition I Submission / Closure
Immediate Open Where immediate response is appropriate and few pre-) Interview on day of notification (where possible) minimum
Enquiry interview enquiries are needed or practicable within 48 hours and case submitted to normal report
timescales (12 days)
Major Enquiry >£15,000 (or major customer / client / reputation Case to be at “suspect offender’ interviewed within 1
impact) where immediate response is not possible due I month of raise
to the requirement to perform pre-interview enquiries /
analysis
Open Enquiry Where interviews within 2 month are appropriate and I Able to progress almost immediately
few pre-interview enquiries are needed Case to be at “suspect offender’ interviewed stage within
2 months of raise
Standard Enquiry All other enquiries not included in the above - where Case to be at “suspect offender” interviewed and
immediate response is not possible due to the submitted / closure stage within 2 months of raise
requirement to perform pre-interview enquiries Should enquiries indicate increased loss or impact, status
must be amended to Major Enquiry immediately
Liaison Any case where liaison with another investigative Case to be updated monthly via the monthly spreadsheet
body leading enquiries into criminal activity at POL process
branches
48 hours 1 Month 2 Months 3 Months 6 Months A =
Interviews
SECURITY OPERATIONS TEAM
lggers & Timescales
Immediate Open
Closed/Prosecute
Interview within 48 hours
Major Enquiry
Stakeholder engagement _ Interview within 1 month
within 48 hours
Open Enqui
Stakeholder engagement - ~
within 48 hours Interview within 2 months
Standard Enquiry
Stakeholder engagement Interview within 2 months
within 48 hours
Liaison
Stakeholder engagement Interview within 3
within 48 hours months
48 hours 1 Month 2 Months 3 Months 6 Months
Aside prosecution cases, all other cases to be closed within 6 months from the date the
case was raised
POLO0118136
POL00118136
= Stakeholder