Cash Shortage found at
audit
Cash Shortage — Loss has
been hidden by means of
transfers or remittance etc
Cash Shortage — Loss linked
to Lottery or ATM
Personal cheque in the
Draw at Audit — this is
recorded as a shortage
Cash Shortage — absentee
SPMR or member of staff
responsible.
Case Source Process
Case should be raised to
enable full investigation.
Consider how the loss has
occurred, Is this criminality
or lack of training /
incompetence?
Cheque in the draw at audit
is considered misuse of
Post Office Funds.
CLIENT
Post Office Card Account
Royal Mail Postage Label
Other Client
DWP NS&l
Government Services
OTHER
Crown Loss / Issue
Suspicious Transactions /
Remuneration
Contract Manager
Police Request
Post Office Card Account
Policy should be followed.
Consideration should be
given to the complaint
made to determine
whether this warrants a
case raised — when making
decision bear in mind client
impact.
POL00122559
POL00122559
Proceed to Case
Raised.
Case NOT raised, to be
dealt with under
contract
Proceed to Case
Raised. Raise as Liaison
Case
Proceed to Case
Raised.
No Case to be raised