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One to One Meeting Record
Name: Christopher G Knight
Line Manager: Simon Hutchinson
Date of meeting: 30/10/2013 (BOLTON 11:45 to 12:40)
One to One period covered: I Sept / Oct
Celebrate key activities/Understand priorities/Imagine what you need to deliver activities
e Visited elderly customer in evening to explain case result — 23/10/13
Conducted FSA presentation — helping Security Team at audits 07/10/13
Conducted Loss Prevention presentation at Chesterfield Crown office 29/10/13
Conducted PACE interview in Lincoln (took along Colette as observer) — 09/10/13
Sat with Colette and rehearsed interview opening and closure — discussed PACE to prepare
her for her attendance of Refresher training course - Oct
e Worked on Counter in Nottingham during strike cover — 1* time on open plan — had to
overcome issues of security and working practices — 30/09/13
e Visit Longton Crown Branch (took Andy McCabe) after discussion with BM around her
concerns of losses / staff involvement — 02/10/13
Involved in setting up of DVLA work in chesterfield — process — Sept / Oct
Conducted CVIT survey at Future Walk ready for delivery of MVL discs — 29/10/13
Attended Sheffield Depot for SIA licence refresher WTLs — 08/10/13
Visited 2 x Buddy Branches — 17/09/13
3" Visit to White Willows sheltered accommodation to reassure POCA customers — 18/09/13
Attended Leeds to assist with Conduct Interview with Andy Carpenter — 10/09/13
e Involved with PCi Audit including final interview in Bolton — 23/09/13
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Priorities this month — Obtain DAM for cases and obtain Summons where necessary
Complete TORCH visits
Presentation reference Exhibits to Audit Team 04/11/13 - Nottingham
Patrols in Hull 27/11/13
Conflict Training 19/11/13
Review of Sheffield Crown / CViT procedures - 28/11/13
Meeting Police Sheffield CViT — Christmas Deliveries - 11/11/13
1 x day leave 29/11/13
Presentation Courtroom Confidence — Exeter with Mark Dennett 06/12/13
How you demonstrate our Directorate Behaviours — Care, Challenge, Commit
e Challenging — ways and behaviours not in line with business targets
e Care — evening visit to elderly customer to explain NFA case and Conduct outcome. Visited 2
x branches after serious incidents and reported. Continued liaison with branches to
overcome issues; ATM not accessible Barwell.
e Trauma Counselling for Pmr and female staff member — Little Hallam
e Commit — to working through issues against hurdles of time restraint and priorities
121 *Christopher G Knight * *30/09/13*
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Progress against objectives Next milestone
On target
Areas for development/Support Activity Plan Progress
required/Time management
Delivering Courtroom Confidence Delivered to FSAs in Newcastle
with Mark Dennett and Wolverhampton. Also to
NBSC Staff
Action Points and Line Managers comments
Recognition -
Case Files —
Croxton Kerrial — Police Liaison — Trial due on 9" Sept — attended on day but adjourned until w/c
10/02/14
South Lynn — Interview arranged Thrs 01/11/13
Montrose Ave — CLT advice received via email (prosecution) — awaiting papers to be returned
Gressenhall — awaiting Prosecution Authority
Rillington - awaiting CLT advice
Ravenshead — statements obtained as per CLT advice
Digby — papers submitted for CLT advice
All cases dealt within reasonable timescales and submitted accordingly.
Fraud case update; (cases causing issues delays etc).
Individuals comments: coy
Kevin Ryan explained at August One 2 One that at the 3 monthly levelling CK was scored as a i«!but
this was levelled to marking.
CK concerned that this was done external to the usual process which affected enjoyment of 2 weeks
leave. CK to understand reason in order to change working process and target activity and
behaviours to obtain ai-imarking at 12 monthly PDR stage.
Team Leader Comments:
e Good approach to Longton Crown Office visit, in terms of protecting BM concerns re branch
losses, which she raised to security.
e Celebrate - Understand — Imagine, discussed and acknowledged as good performance which
meets with expectations. Christopher further supports and is developing other team members
(Colette and Andy B).
e Cases on hand are being progressed adequately
e Care — Challenge — Commit, discussed and acknowledged as good performance, particularly
around victim support. However Christopher lacks adequate law enforcement engagement; it
121 *Christopher G Knight * *30/09/13*
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is essential that this matter is addressed and early relationships created in order to step in
line with other UK regions.
e Particular recognition for capturing CCTV of the Gas Attack on Barwell Post Office ATM.
After several failed attempts to down-load, Christopher captured the event direct from the PC
screen.
¢ Christopher has previously raised concerns as to being levelled at a arking and what is
required to raise this to aiimarking — Informed that Police/law enforcement engagement is
an essential element to the Security Manager and the protection of POL assets. Furthermore
a good working relationship with local police services can assist in both POL and police
investigations concerning post offices and their staff. Christopher to progress.
121 *Christopher G Knight * *30/09/13*