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From:
Sent:
To:
Subject:
Angela/Elaine
For information
Email string may be of interest. I’m not really sure where to take this. Happy to try for a change request if
you would like me to but at this moment in time I don’t want to tackle one small issue when we may need to
challenge deeper issues with the way we see data from fujitsu/credence.
thanks
Helen Rose - Grapevine Analysis & Support team - Security Team
[) Post Office Ltd, Security Team, 3rd Floor,
“ Clippers Quays, Salford, Manchester, M50 3NW
@) helen.roset
& helen.roseg,
Q) wwwarapevine.co.uk
From: Thomas Penny;
Sent: 13 February 201.
To: Jenkins Gareth GI
Cc: Helen Rose
Subject: RE: Lepton logs
Yes, Gareth, it is.
From: Jenkins Gareth GI
Sent: 13 February 2013 12:45
To: Helen Rose; Thomas Penny
Subject: RE: Lepton logs
Helen,
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I understand your concerns.
it would be relatively simple to add an extra column into the existing ARQ report spreadsheet, that would make it
clear whether the Reversal Basket was generated by Recovery or not. I think this would address your concern.
\’m not sure what the formal process is for changing the report layout.
Penny can you advise as to the process: Is this done through a CR?
Regards
Gareth
Gareth Jenkins
Distinguished Engineer
Business Applications Architect
Post Office Account
FUJITSU
Lovelace Road, Brackn:
Care JEAHES
http://uk. fujitsu.coft
£18 erin:
Fujitsu is proud to partner with Shelter, the housing and homeless charity
Reshaping ICT, Reshaping Business in partnership with FT.com
A Please consider the environment - do you really need to print this email?
From: Helen Rose: GRO
Sent: 13 February 2013 11:48
To: Jenkins Gareth GI
Subject: RE: Lepton logs
Hi Gareth
Thanks for the response.. I can see where this transaction is and now understand the reason behind it. My
main concern is that we use the basic ARQ logs for evidence in court and if we don’t know what extra
reports to ask for then in some circumstances we would not be giving a true picture.
I know you are aware of all the horizon integrity issues and I want to ensure that the ARQ logs are used
and understood fully by our operational staff that have to work with this data both in interviews and in court.
Just one question from my part.. if the reversal is system created but shows as an existing reversal.. could
this not be reflected with a different code..i.e. SR (system reversed) to clear up any initial challenges. My
feelings at the moment are not questioning what Horizon does as I fully believe that it is working as it
should, it is just that I don’t think that some of the system based correction and adjustment transactions are
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clear to us on either credence or ARQ logs.
Helen Rose - Grapevine Analysis & Support team - Security Team
@ Post Office Ltd, Security Team, 3rd Floor,
Clippers Quays, Salford, Manchester, M50 3NW
@ wwwarapevine.co.uk
From: Jenkins Gareth G!
Sent: 11 February 2013 15:23
To: Helen Rose
Subject: RE: Lepton logs
Helen,
The files 4 to 25 Oct 12.xls and Events 4 to 25 Oct 12.xls are part of the standard ARQ returned.
Rows 141 to 143 of 4 to 25 Oct 12.x/Is clearly show a Reversal. Also Row 70 of Events 4 to 25 Oct 12.xls shows that
session 537803 (ie rows 138 to 140 of 4 to 25 Oct 12.x/s) has been recovered and this event has the same timestamp
as the Reversal Session. Also row 71 of Events 4 to 25 Oct 12.x/s shows that a receipt was generated from the session
537805 (not explicitly, but it was the only session at that time). This receipt would have told the user that a Rollback
had taken place (but the logs don’t make that explicit).
If that is sufficient for you purposes, then you do have all you need in the standard ARQ.
However what I was able to confirm from my look at Live data a couple of weeks ago and is also held in the underlying
raw logs is confirmation that the reversal was generated by the system (and not manually by the user). What might
also be available in the underlying logs is whether or not the system was re-booted — I suspect it was but have no
evidence one way or the other (and it isn’t in what was extracted this time either). I can confirm that the user did Log
On again (row 69 of Events 4 to 25 Oct 12.x/s).
Do you need anything further from me on this incident?
Regards
Gareth
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Gareth Jenkins
Distinguished Engineer
Business Applications Architect
Post Office Account
http://uk. fujitsu. cont
Fujitsu is proud to partner with Shelter, the housing and homeless charity
Reshaping ICT, Reshaping Business in partnership with FT.
A Please consider the environment - do you really need to print this email?
From: Helen Rose
Sent: 07 February
To: Jenkins Gareth GI
Subject: RE: Lepton logs
thanks
Helen Rose - Grapevine Analysis & Support team - Security Team
8) Post Office Ltd, Security Team, 3rd Floor,
Clippers Quays, Salford, Manchester, M50 3NW
@ GRO iis, GRO’
@) — helen.rosi
@ wwwarapevine.co.uk
From: Jenkins Gareth G
Sent: 07 February 2013 11:
To: Helen Rose
Subject: RE: Lepton logs
Helen,
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\’m out of the office this week. I'll get the logs from Penny on Monday and then be able to see exactly what you have.
Is that soon enough?
Regards
Gareth
Gareth Jenkins
Distinguished Engineer
Business Applications Architect
Post Office Account
Fujitsu is proud to partner with Shelter, the housing and homeless charity
Reshaping ICT, Reshaping Business in partnership with FT.com
= Please consider the environment - do you really need to print this email?
From: Helen Rose’ _
Sent: 07 February 2013 11:22
To: Jenkins Gareth GI
Subject: Lepton logs
Hi Gareth
I have received the ARQ logs today and I can see clearly the recovery session. Could you tell me if this
would always be available on all ARQ logs requested or is it something you requested specially for me
after being aware of the issue at this office?
Helen Rose - Grapevine Analysis & Support team - Security Team
@ Post Office Ltd, Security Team, 3rd Floor,
. Clippers Quays, Salford, Manchester, M50 3NW
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@ _ helen.rose!
www.grapevine.co.uk
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This email is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may
be privileged. Fujitsu does not guarantee that this email has not been intercepted and amended or that it is
virus-free.
Fujitsu Services Limited, registered in England No 96056, registered office 22 Baker Street, London W1U
3BW.
Fujitsu (FTS) Limited, registered in England No 03808613, registered office 22 Baker Street, London W1U
3BW.
PFU Imaging Solutions Europe Limited, registered in England No 1578652, registered office Hayes Park
Central, Hayes End Road, Hayes, Middlesex, UB4 8FE.
Fujitsu Telecommunications Europe Limited, registered in England No 2548187, registered office Solihull
Parkway, Birmingham Business Park, Birmingham, B37 7YU.
This email and any attachments are confidential and intended for the addressee only. If you are not the named
recipient, you must not use, disclose, reproduce, copy or distribute the contents of this communication. If you have
received this in error, please contact the sender by reply email and then delete this email from your system. Any views
or opinions expressed within this email are solely those of the sender, unless otherwise specifically stated.
POST OFFICE LIMITED is registered in England and Wales no 2154540. Registered Office: 148 OLD STREET,
LONDON EC1V 9HQ.
JES I IS III II III IID ISO IIS IIIS II III II III III III III III
Unless otherwise stated, this email has been sent from Fujitsu Services Limited, from Fujitsu (FTS) Limited, or
from Fujitsu Telecommunications Europe Limited, together "Fujitsu".
This email is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may
be privileged. Fujitsu does not guarantee that this email has not been intercepted and amended or that it is
virus-free.
Fujitsu Services Limited, registered in England No 96056, registered office 22 Baker Street, London W1U
3BW.
Fujitsu (FTS) Limited, registered in England No 03808613, registered office 22 Baker Street, London W1U.
3BW.
PFU Imaging Solutions Europe Limited, registered in England No 1578652, registered office Hayes Park
Central, Hayes End Road, Hayes, Middlesex, UB4 8FE.
Fujitsu Telecommunications Europe Limited, registered in England No 2548187, registered office Solihull
Parkway, Birmingham Business Park, Birmingham, B37 7YU.