POL00136336
POL00136336
Angela Van-Den-Bogerd_
Sent: Tue 13/11/2018 11
To: Andrew Parsons
Ce: Rodric Williams!
Dave Panaech',
Primet__
Shirley
Subject: RE: Urgent Query Dispute Process 2007-2009 [WBDUK-AC.FID26896945]
Hi Andy
That’s correct.
Angela
Angela Van Den Bogerd
Business Improvement Director
‘swt R 1* Floor,Ty Brwydran,
POST Atlantic Close,Llansamlet
Swansea SA7 9FJ
Confidential Information:
This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any
unauthorised review, use, disclosure or distribution is prohibited. If you are not the intended recipient please contact me by
reply email and destroy all copies of the original message.
From: Andrew Parsons [mailte
Sent: 13 November 2018 21:44
To: Angela Van-Den-Bogerd
uk.com>
Cc: Rodric Williams ; Amy Prime <
Subject: RE: Urgent Query Dispute Process 2007-2009 [WBDUK-AC.FID26896945]
>; Dave Panaech <
Angela
This supports what I always thought - if a SPMR gets to the end of the trading period and has a shortfall of less than
£150, they must make it good in order to roll over. They then contact NBSC to raise a complaint about the shortfall,
which is then investigated and, if appropriate, a TC is generated in a later TP creating an offsetting gain.
So in effect, for general branch losses under £150, it is "pay now, argue later". And if the SPMR is right to dispute,
then they get the money back later.
A similar system applies for TCs under £150 which cannot be resolved during the same trading period. The TC must
be accepted before roll over, thus creating a loss that must be made good (because it is for less than £150). The
SPMR can contact the named person on the TC (or NBSC who will put them in contact with the right person) to raise a
POL00136336
POL00136336
dispute. That may then generate a further offsetting TC if the dispute was found to be valid.
Correct?
Dave — please can you pick this up with Jonny re Alison's evidence.
A
Andrew Parsons
Partner
Womble Bond Dickinson (UK) LLP
Stay informed: sign up to our e-alerts
womblebonddickinson.com
DICKINSON tin)
From: Angela Van-Den-Bogerd [mailt
Sent: 13 November 2018 15:21
To: Andrew Parsons; Dave Panaech
Cc: Rodric Williams; Amy Prime
Subject: Fwd: FW: Urgent Query Dispute Process 2007-2009
Hi all
The info on the earlier question about the entry level for raising a dispute. Kath's view supports mine that
we would and do investigate losses less than £150.
I'll pick up with Alison Bolsover when she returns from leave to understand what documentation/policy she
is referencing.
Angela
Get Outlook for Android
From: Kathryn Alexander
Sent: Tuesday, November 13, 2018 3:11:29 PM
To: Angela Van-Den-Bogerd
Subject: FW: Urgent Query Dispute Process 2007-2009
Hi Angela
I have looked through the dispute process info I have and have also contacted Paul Smith from FSC -
see email chain below
e Essentially, the only reference to £150 that I (and Paul) are aware of is the ability to settle
centrally limit
POL00136336
POL00136336
e The attached Accounting Losses Policy (2003) refers to at Section 3 (extract below) £150
(community) and £400 (commercial) on authority to hold losses in suspense, but no reference
to being unable to dispute threshold and cant see this in a later version 2005/2006 (3°
attachment)
e Attachment - (dispute process) this was in 2008 (according to email that it was attached in
sent to Andy P from Andy W on 11/04/2013). The appeal process part doesn’t refer to £150
limit either
e SSRT has investigated less amounts <£150 and over the years in various roles I can’t ever
remember telling a Pmr that they could not dispute rather the opposite that we would support
Below is from Accounting Policy for Agency Branches (2003)
SECTION 3 - AUTHORITY TO HOLD LOSSES
Where authority is given, it will only be provided for the amount of loss discovered above a threshold amount (£150
for those in the community segment and £400 for those in the commercial segment) and providing that no other
losses are held in suspense at the time. A unique reference number will be allocated to any authority, which the
agent should note for audit purposes.
PDF — email refers to this 2008
Regards
Kath
Kathryn Alexander
Support Services
Resolution Manager
1% Floor Admin,
Ty Brwydran,
ic Cl
Swansea SA7 9FJ
Confidential Information: This e-mail message is for the sole use of the intended recipient (s)
and may contain confidential and privileged information. Any unauthorised review, use, disclosure
or distribution is prohibited. If you are not the intended recipient, please contact me by reply e-mail
and destroy all copies of the original message.
From: Kathryn Alexander
Sent: Tuesday, 13 November, 2018 2:44 PM
To: Paul I Smith ¢
Thanks, that my thinking, appreciate your time again ©
Regards
Kath
Kathryn Alexander
&©® Support Services
Resolution Manager
ODFAR
1* Floor Admin,
Ty Brwydran,
Atlantic Close, Swansea SA7 9FJ
POL00136336
POL00136336
Confidential Information: This e-mail message is for the sole use of the intended recipient (s)
and may contain confidential and privileged information. Any unauthorised review, use, disclosure
or distribution is prohibited. If you are not the intended recipient, please contact me by reply e-mail
and destroy all copies of the original message.
From: Paul I Smith
Sent: Tuesday, 13 November, 2018 2:40 PM
To: Kathryn Alexander <_
Subject: RE: Urgent Query Dispute Process 2007-2009
Hi Kath,
The only thing that I know of that is £150 related is the ability to settle centrally. Maybe the query is thinking about
the fact it can’t be settle centrally and blocked while disputed so the branch has to take the cash loss at the time.
Regards
Paul Smith
Operations Support Manager
Fire Precautions Officer/FSC H&S
Finance Service Centre
PO Ltd,
No.1 Future Walk,
Chesterfield,
$49 1PF
Private and Confidential - Subject to Legal Privilege:
This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorised review,
use, disclosure or distribution is prohibited.
If you are not the intended recipient please contact me by reply email and destroy all copies of the original message.
From: Kathryn Alexander
Sent: 13 November 2018 14:37
To: Paul I Smith <, GRO >
Subject: RE: Urgent Query Dispute Process 2007-2009
Hi Paul
Thanks for helping, I have gone through these and what I had already and can’t so far see that there is anything that
mentions anything under £150 can’t be disputed? (which is a further query from AVB)
I was of the opinion (irrespective of the limit prior to settling centrally) that a loss below this threshold could be
investigated? I know we have in SSRT
POL00136336
POL00136336
I can see reference to limits of £150 & £400 in some older Losses Policy for authority to hold losses but nothing about
can’t be disputed
The attached from Andy Winn refers to the Appeal Process for a TC/BD —but doesn’t refer to a threshold being >£150
Would FSC block a debt and/or investigate for <£150?
Regards
Kath
Kathryn Alexander
Support Services
Resolution Manager
1% Floor Admin,
Ty Brwydran,
Atlantic Close, Swansea SA7 9FJ
Confidential Information: This e-mail message is for the sole use of the intended recipient (s)
and may contain confidential and privileged information. Any unauthorised review, use, disclosure
or distribution is prohibited. If you are not the intended recipient, please contact me by reply e-mail
and destroy all copies of the original message.
From: Paul I Smith
Sent: Tuesday, 13 November, 2018 1:37 PM
To: Kathryn Alexander <7
Subject: RE: Urgent Query Dispute Process 2007-2009
Hi Kath,
I will perform a search on sharepoint and see what I can find. I don’t personally hold a copy though.
Regards
. Paul Smith
Operations Support Manager
Fire Precautions Officer/FSC H&S
Finance Service Centre
PO Ltd,
No.1 Future Walk,
Chesterfield,
S49 1PF
Private and Confidential - Subject to Legal Privilege:
This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorised review,
use, disclosure or distribution is prohibited.
If you are not the intended recipient please contact me by reply email and destroy all copies of the original message.
POL00136336
POL00136336
From: Kathryn Alexander
Sent: 13 November 2018 13:36
To: Paul I Smith <_
Subject: Urgent Query Dispute Process 2007-2009
Importance: High
Hi Paul
I have an urgent query from the lawyers/AVB — do you have a document that covers the dispute process during period
2007-2009
lam checking my own documents but would really appreciate it If you can put your hands on anything quickly
Thanks
Regards
Kath
Kathryn Alexander
Support Services
Resolution Manager
1* Floor Admin,
Ty Brwydran,
Atlantic Close, Swansea SA7 9FJ
Confidential Information: This e-mail message is for the sole use of the intended recipient (s)
and may contain confidential and privileged information. Any unauthorised review, use, disclosure
or distribution is prohibited. If you are not the intended recipient, please contact me by reply e-mail
and destroy all copies of the original message.
2H 2 29 2428 24 2K 2 FAR 2 2K 2 FARR 0K 2 2 RR 02 SK oR DR a a ao
This email and any attachments are confidential and intended for the addressee only. If you are not the named
recipient, you must not use, disclose, reproduce, copy or distribute the contents of this communication. If you
have received this in error, please contact the sender by reply email and then delete this email from your
system. Any views or opinions expressed within this email are solely those of the sender, unless otherwise
specifically stated.
POST OFFICE LIMITED is registered in England and Wales no 2154540. Registered Office: Finsbury Dials,
20 Finsbury Street, London EC2Y 9AQ.
(He eR A Re Ae eR Re 2 RA Re A Re RR RC AC oR AR A IE RR AR RC Co RC CR RCA RC eo oR a aR CRC aCe
“Post Office Limited is committed to protecting your privacy. Information about how we do this can be found
on our website at www.postoffice.co.uk/privacy”
Please consider the environment! Do you need to print this email?
The information in this only is
authorised to access th Soon as possible and
delete any copies. Unauthorised use, dissemination, distribution, pul and may be unlawful. Information
about how we use personal data is in our Privacy Policy on our website
jon or copying of this communication or attachments is prohib
Any files attached to this
loss or damage which ma
ail will have been checked by us with virus detection software before transmission, Womble Bond Dickinson (UK) LLP accepts no liability for any
be caused by software viruses and you should carry out your own virus checks before opening any attachment.
POL00136336
POL00136336
Content of this email which does not relate to the official business of Womble Bond Dickinson (UK) LLP. is neither given nor endorsed by it.
This email is sent by Womble Bond Dickinson (UK) LLP which is a limited liability partnership registered in England and Wales under number 0C317661. Our registered office
is 4 More London Riverside, London, SE1 2AU, where a list of members’ names is open to inspection, We use the term partner to refer to a member of the LLP, or an employee
or consultant who is of equivalent standing. Our VAT registration number is GB123393627.
Womble Bond Dickinson (UK) LLP is a member of Womble Bond Dickinson (International) Limited, which consists of independent and autonomous law firms providing
services in the US, the UK, and elsewhere around the world. Each Womble Bond Dickinson entity is a separate legal entity and is not responsible for the acts or omissions of, nor
can bind or obligate, another Womble Bond Dickinson entity. Womble Bond Dickinson (International) Limited does not practice law, Please see
yaw. womblebonddickinson.com/legal notices for further details,
Womble Bond Dickinson (UK) LLP is authorised and regulated by the Solicitors Regulation Authority.