POL00139735
POL00139735
Reqular Call re Horizon Issues
Meeting: 18 September 2013
Attendees:
Team/Function
Legal Rodric Williams (RW)
Jarnail Singh (JS)
Martin Smith of Cartwright King (CK)
Kayleigh Harding (KH)
Financial Services Centre (FSC) Rod Ismay (RI)
Security John Scott
Communications
Attendees
Dave Posnett (DP)
Network Anne Allaker (AA)
Nick Beal (NB)
Information Technology & Change (IT&C) N/A
Network Business Support Centre (NBSC) Kendra Dickinson (KD)
Jo Jacobson (JJ)
Andy Haywood (AH)
Previous issues identified and further action to be taken
Issue
Issues/Comments/Next steps
Prestbury
Security team ordered incorrect data. Reordered 12/09/13. When
received pass to GP for assessment. 10 days for data to be
received.
FJ attempted to recreate scenario, could not do so. FJ confirmed
they have looked through logs, not consistent problem.
Investigations exhausted. Action to be closed.
ATM Gluing
Case
Individual at Wincor working on data. Escalate through Alan Smith
of Bank Of Ireland if no satisfactory response by today.
Rhigos Branch
Ann Allaker — branch not in mediation. BAU process not
exhausted. SPM to be invited to meeting. Security asked to not
chase yet.
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E-top up
Recovery booklet — wording inserted. Going through final review
with GP, NBSC and FSC. Instructions when issues occur.
Wording did not explain recovery with regard to complex
transactions.
RI - Document in plain English.
Item to be closed.
Post & Go
Operating board — investigations until end of September. Last
week of report, no issues, balanced. If technical investigations
exhausted, may be fraud issue. Faulty parts repaired. 3 particular
branches had losses of £10k built up. Item to be left open.
Belfast Refresh
Ongoing — waiting for FJ to present proposal
Nelson
Requested 12/09 — 10 days to come through. To go to GP to
analyse.
Cheques
Carry forward — cheques missing on way to cheque processing
company. Waiting to ascertain if cheques cleared. Itemised
spreadsheet to attribute back to branches. Limited information on
back of cheques. Looking into cheque dispatch process to
ascertain how problem came about. Looking at historic data —
ongoing.
Pontseema
Anne Allaker — may end up in mediation. Suggesting Horizon
responsible for losses. Called NSBC as SPM wanted someone
independent to look into the matter. Request Tony Jamaz looks
into investigation. Attempt to manage within Network.
ied
New Issues Identi
Name Area Issues/Observations/Comments
DP Security No Issues
JS No Issues
RI No Issues
NB No Issues
RW No Issues
AH No Issues
AA No Issues
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KD No Issues
KH on behalf of Legal No Issues
AP
JJ No Issues
AH No Issues
SB No Issues
Action Points
1. GP to assess Prestbury data when received.
2. ATM -— await data from Wincor. If no satisfactory response, escalate through the Bank of Ireland
(SB).
3. AA-—report back re meeting with SPM.
4. SB to report back re update on Post & Go investigation.
5. RW -to report any updates regarding Belfast Refresh.
6. Nelson — GP to analyse report.
7. Cheques — RI to update further in due course.
8. Ponteseema — AA or Network to update further in due course.
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