POL00142676
POL00142676
Message
From: Duty Manager [IMCEAEX-
_O=MMS_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=DUTY+20MANAGERS8EE
BDFC-4B76-9B77-3FB7CB9F305D@C72A47.ingest.local]
on Duty Manager <IMCEAEX-
behalf _O=MMS_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=DUTY+20MANAGERSEE
of BDFC-4876-9B77-3FB7CB9F305D@C72A47.ingest.local> [IMCEAEX-
_O=MMS_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=DUTY+20MANAGERSEE
BDFC-4B876-9B77-3FB7CB9F305D@C72A47.ingest.local]
Sent:
To: Adrian Baker
Subject:RE: ACTION FW: Branch feedback - St.Peters Street Crown Office - POL REF:Q17445798
Dave/Adrian the issue has been investigated by Fujitsu but they can not replicate the error.
Therefore I have asked the Branch to report the issue the next time it happens to the Help Desk at Fujitsu so that Fujitsu
can obtain the necessary evidence to investigate the issue fully.
Andrew
POL Live Service Desk
From: Dave Hulbert
Sent: 05 January 2012 13:18
To: Duty Manager
Cc: Antonio Jamasb
Subject: ACTION FW: Branch feedback
Team -
The issue that Adrian refers to in his email relates to Horizon. Could you look into this and determine the facts and what
actions need to be taken. Can you update me when you have some information.
Thanks,
Dave
Dave Hulbert
IT & Change
Senior Service Manager
Service Management
Building a Post Office® we can all be proud of
POL00142676
POL00142676
Confidential Information:
This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. A
y
unauthorised review, use, disclosure or distribution is prohibited. If you are not the intended recipient please contact me by reply
email and destroy all copies of the original message.
From: Lesley J Sewell
Sent: 05 January 2012 11:05
To: Dave Hulbert
Subject: FW: Branch feedback
Dave
Could you please get one of the team to take a look.
Thx
Lesley J Sewell
Head of IT & Change
Post Office Ltd
148 Old Street LONDON EC1V 9HQ
Building a Post Office® we can all be proud of
Confidential Information:
This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any
unauthorised review, use, disclosure or distribution is prohibited. If you are not the intended recipient please contact me by reply
email and destroy all copies of the original message.
From: Adrian Baker
Sent: 03 January 2012 09:53
To: Lesley ] Sewell
Subject: Branch feedback
Lesley,
First of all — happy new year!
Secondly, a quick bit of feedback / question from my time in branch before Christmas. There seems to be a slight glitch
with the Quantity function, especially when used with stamps. It seems quite random as to whether the quantity selected
follows the user into the next screen when selling loose stamps. Sometimes it does, sometimes not. On occasions the
quantity clears back to 1 but then when you select the stamp denomination suddenly remembers the quantity. The
feedback from St Peters Street branch is that this is the single most common cause of losses in their branch.
Could you have one of your team investigate please?
Thanks,
Adrian
POL00142676
POL00142676
Head of Strategy
Post Office Ltd
We are the Post Office
Post Office Ltd
Registered in England and Wales number: 2154540 Registered Office: 148 Old Street LONDON EC1V 9HQ