POL00146462 - Email thread from Paula Vennells to Alice Perkins CB RE: Fwd: Prospectus®

Evidence on official site

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From: Paula VennellsI
Sent: Sun 22/09/2013 9:
To: Alice Perkins CBE
Subject: Fwd: Prospectus

Not sure how much you want keeping in the loop. But hoping it goes through, I have earned my keep on this
one. Unusually BIS misjudged it: they were unable to get the changes through and seemed to be unclear (?) on
how much time we had before the deadline. So we were told our luck and time had run out on Friday.

Read bottom up. I hope it is now resolved.

Paula

Sent from my iPad

Begin forwarded message:

From: Jon Millidge <
Date: 21 September 2013 1
To: Paula Vennells +"
Subject: Re: Prospectus

Ok. I think we should be able to remove but I will need to confirm on Monday.
Jon

noose Original Message -----

From: Paula Vennells

Sent: Saturday, September 21, 2013 07:48 AM

To: Jon Millidge

Subject: Re: Prospectus

No Jon, the request is to remove it.

It is not an RM ‘contract risk’ either. Thx Paula

Sent from my iPad

On 20 Sep 2013, at 22:56, "Jon Millidge" wrote:

And that is the point I have just raised with the team - maybe better under contracts.

Jon
From: Paula Vennells
Sent: Friday, September 20, 2013 09:54 PM
To: Jon Millidge

Subject: Re: Prospectus

It is. Just odd therefore that it features in an IT risk section.

Thx v much. P

Sent from my iPad

Paula

I thought that this risk only repeated the press release and that your team
were ok with it.

Evidently not! So let me check with the team. I will get back to you.

Jon

From: Paula Vennells

Sent: Friday, September 20, 2013 09:36 PM

To: Jon Millidge

Subject: Prospectus

Hi Jon, I realise this is ridiculously late and for that my sincere apologies.
However, i have just seen an email that our team in BIS appear to have
hit a brick wall on one particular para in the prospectus. And I'm told it
has to be lodged with UKLA by 8am Monday.

It is:

“Tn July 2013, an interim report was published into alleged problems
with POL's "Horizon" computer system, which is used to record

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transactions in its branch network. The report confirmed that no system

wide problems had been found in relation to the "Horizon" software, but
suggests that POL should examine its support and training processes for
sub-postmasters."

Our challenge is that this is not a risk to RM and is particularly
misleading in the IT risks section. As your para states, the findings of the
interim report related to Spmr training and support not IT faults.

Can you get this para removed? Alice had offered to contact Donald if
necessary but I don't want to disturb her this weekend.

So sorry to bother you with this. And I recognise that the para makes it
clear there isn't an IT fault. But its presence in an IT risk section
potentially opens up a sensitive and politically high profile situation.

Regards, Paula

Ps. There are still concerns regarding the negative tone of POL
references in the risk section but whilst we don't much like it, we
understand that is the point of that section; and both our teams have
worked hard to redress some of the more extreme original text. I am
told a more positive picture of the RM/POL partnership is painted
elsewhere in the prospectus and marketing materials. Could you send me
some examples that would illustrate that - it would aid both our
businesses if I can put the balanced view to my Board next week.
Thanks. P

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