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From: Patricia Hull[CN=Patricia Hull/OU=e/O=POSTOFFICE]
Sent: Mon 10/07/2006 7:55:55 AM (UTC)
To: Mark Partington ~—"GRO-
Ce: Sharon Ci a
Kevin Parkin[,_
Subject: Fw: 42 day process - escalations
Mark
To get a FAD code provided you need to contact Mark Wardle (copied into this mail).
With my previous requests to Lucy who used to provide FADs, I have usually had to also provide the following
information:
« address
*® —subpostmaster name
* office type ie SPSO
e if the fad is to replace an existing office, the existing office fad will be required
e specify that a cash account FAD code is required
Hope this helps.
Trish
Central Admin Team Manager
Post Office Ltd
Sales and Service
Security, Equipment & Projects Team, Middle Annexe, 1 Future Walk, West Bars, CHESTERFIELD, S49 1PF
Kevin Parkin To: Patricia Hull/e/POSTOFFICE@PO.
. Callaghan/e/POSTOFFICE@POSTOFFICE
09/07/2006 17:46 ce: Mark Partington/e/POSTOFFICE@
Subject: Re: 42 day process - esca
Trish, Sharon,
Can you provide a new FAD please.
Kev
Kevin Parkin
Area Change Manager
Post Office Ltd
Sales and Service
_— Forwarded by Kevin Parkin/e/POSTOFFICE on 09/07/2006 17:44 -----
Mark Partington To: Kevin Parkin/e/POSTOFFICE@PO
07/07/2006 19:10 ec
Subject: Re: 42 day process - esca
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Kev
It looks like we will have to replace the kit, so how do we get a FAD and start trhe ball rolling, and do u have someone
with experience of this type of rush job , as we need to move quick and Andy Mills is off.
Mark
Mark Partington
Area Development Manager
Post Office Ltd
Sales and Service
Upper Floors, The Markets DMB, 6/16 New York Street, LEEDS, LS2 7DZ
GRO i
FOMWarOeO DY WANK PANG ET POS TOFFICE bn 07/07/2006 18:08 -----
Emlyn Hughes To: Kevin Parkin/e/POSTOFFICE@PO
. Partington/e/POSTOFFICE@POSTOFFICE, Steve Bradshaw/e/POSTOFFI(
07/07/2006 15:23 cc: Area Intervention Office 10@POST
Hodgkinson/e/POSTOFFICE@POSTOFFICE, Karen Arnold/e/POSTOFFICI
Wright/e/POSTOFFICE@POSTOFFICE, PM3@POSTOFFICE, Sue Hodgin
Subject: Re: 42 day process - esca
Just to advise you I have been made aware that Allan Leighton has been asked to be kept informed on progress on the
reopening .
Regards
Emlyn Hughes
Contract & Services Manager -Central England & Wales
Area Intervention Office
Post Office Limited
Sales and Service
60 Deiniol Rd, BANGOR ,GWYNEDD,LL57 1AA
any
Post Office Limited
Registered in England and Wales Number: 2154540 Registered Office 80-86 Old Street London EC1V 9NN
The Post Office and the Post Office symbol are registered trade marks of Post Office Limited in the UK and other
countries.
This email and any attachments are confidential and intended for the addressee only. If you are not the named recipient,
you must not use, disclose, reproduce, copy or distribute the contents of this communication.
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John Breeden
To: Emlyn Hughes/e/POSTOFFICE@
06/07/2006 17:44 cc: Area Intervention Office 10@POS
Hodgkinson/e/POSTOFFICE@POSTOFFICE, Karen Arnold/e/POSTOFFICI
Parkin/e/POSTOFFICE@POSTOFFICE, Mark Partington/e/POSTOFFICE@
Wright/e/POSTOFFICE@POSTOFFICE, PM3@POSTOFFICE, Steve Brads
Hodgins/e/POSTOFFICE@POSTOFFICE
Subject: Re: 42 day process - esc
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Emlyn,
It appears we are making progress here.
As mentioned on the phone today the Chief Executive of the local council has written again seeking assurances this
branch will be opened by the start of the Open Golf later this month. I am pleased to see progress is being made with the
recruitment of an interim.
Mark/Kevin - can this case be progressed using new kit and a new branch code. The existing kit will have to be
quarantined somewhere as despite the current SPMR resigning to avoid termination of contract and this being accepted
without prejudice he will not withdraw his allegations re the accuracy of the Horizon kit - therefore I believe it would be
inappropriate to use existing kit until it has been fully checked out an verified as accurate - we need this evidence in case
the ex SPMR decides to take a legal case against POL.
Steve - what will happen in respect of interrogating the existing kit to demonstrate its accuracy.
If there are any issues with the above approach can you let me know - we need to get this branch reopened asap due to
current bad PR in the local press and we need to have a service in place for the influx of people to the Golf tournament.
Regards
John
John Breeden
Area Service Manager - Central England & Wales
Post Office Limited
Sales and Service
2nd Floor, The Markets DMB, 6/16 New York Street, LEEDS, LS2 7DZ
‘Extermal Email
Post Office Limited
Registered in England and Wales Number: 2154540 Registered Office 80-86 Old Street London EC1V 9NN
The Post Office and the Post Office symbol are registered trade marks of Post Office Limited in the UK and other
countries.
This email and any attachments are confidential and intended for the addressee only. If you are not the named recipient,
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Emlyn Hughes To: Mark Partington/e/POSTOFFICE@
cc: PM3@POSTOFFICE, Area Interve
06/07/2006 17:18 Breeden/e/POSTOFFICE@POSTOFFICE, Karen Arnold/e/POSTOFFICE@
Parkin/e/POSTOFFICE@POSTOFFICE, Steve Bradshaw/e/POSTOFFICE€
Hodgins/e/POSTOFFICE@POSTOFFICE, Julian Hodgkinson/e/POSTOFFI:
Wright/e/POSTOFFICE@POSTOFFICE
Subject: Re: 42 day process - esca
Mark ,Sue has now successfully rolled over the system.
Can we progress all that is needed to set up the office for reopening even if we have to replace the kit .etc
Sue has spoken to our potential interim and has explained she will need to find staff. Sue however will discuss with Julian
the possibility of the 4 former OIC assisting as he is presently not working.
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Thanks
Emlyn Hughes
Contract & Services Manager -Central England & Wales
Area Intervention Office
Post Office Limited
Sales and Service
60 Deiniol Rd, BANGOR ,GWYNEDD,LLS7 1AA
Post Office Limited
Registered in England and Wales Number: 2154540 Registered Office 80-86 Old Street London EC1V 9NN
The Post Office and the Post Office symbol are registered trade marks of Post Office Limited in the UK and other
countries.
This email and any attachments are confidential and intended for the addressee only. If you are not the named recipient,
you must not use, disclose, reproduce, copy or distribute the contents of this communication.
If you have received this in error, please contact the sender and then delete this email from your system.
----- Forwarded by Emlyn Hughes/e/POSTOFFICE on 06/07/2006 17:12 -----
Emlyn Hughes
05/07/2006 17:02 To: Mark Partington/e/POSTOFFICE(
cc: APM3@POSTOFFICE, Area Inte
Breeden/e/POSTOFFICE@POSTOFFICE, Karen Arnold/e/POSTOFFICE@
Parkin/e/POSTOFFICE@POSTOFFICE, Steve Bradshaw/e/POSTOFFICE€
Subject Re: 42 day process - esc
Mark .
Spmr has resigned since the audit. He was under suspension because of the inflation of cash and shortfall at audit of
£9k.He mentioned at audit the horizon concerns and stated them again in the letter I circulated recently.
Rolling over will hopefully take place tomorrow as advised in my earlier e mail .Sue Hodgins is to visit pm,around 1430-
1500 hrs.
Sue Hodgins has spoken to a Tracy Williams and she can be our interim in about a week's time if required. Obviously
cash and stock etc needs to be prdered/delivered/transferred . Clearly an interim would have to accept responsibility for
losses and Tracy is experienced enough to understand this. The issue here is if losses occurred against a suggested link
to horizon, is it fair on the interim? .As I have explained before Gaerwen was blocked albeit I had interims ready until the
system was taken out .
Mr Patel has, as mentioned already confirmed the premises are available and simply need a quick dust up and hoover to
make them ok. Shop is empty of stock and he said whoever takes it on can bring theirr own stock for the retail !!.
Regards
Emlyn Hughes
Contract & Services Manager -Central England & Wales
Area Intervention Office
Post Office Limited
Sales and Service
60 Deiniol Rd, BANGOR ,GWYNEDD,LL57 1AA
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External Email: emlyn.I ughes¢
Post Office Limited
Registered in England and Wales Number: 2154540 Registered Office 80-86 Old Street London EC1V 9NN
The Post Office and the Post Office symbol are registered trade marks of Post Office Limited in the UK and other
countries.
This email and any attachments are confidential and intended for the addressee only. If you are not the named recipient,
you must not use, disclose, reproduce, copy or distribute the contents of this communication.
If you have received this in error, please contact the sender and then delete this email from your system.
Mark Partington
05/07/2006 17:19 To: Kevin Parkin/e/POSTOFFICE@P
Hughes/e/POSTOFFICE@POSTOFFICE, John Breeden/e/POSTOFFICE@
Arnold/e/POSTOFFICE@POSTOFFICE, Steve Bradshaw/e/POSTOFFICE€
cc: APM3@POSTOFFICE, Area Inte
Subject Re: 42 day process - esc
Emlyn / Steve and all
Firstly I hope we can get the kit rolled over today or tomorrow 6th July.
Secondly : we need a consensus on whether the rolled over kit can be used, and allow us to install an interim.
We need to weigh up the cost to the business of the installation at short notice of a new kit and the configuration of this
by Fujitsu. Against this we have a closed branch, and the loss to the business this is resulting in, and the exceedingly bad
PR we will receive if we cannot open this branch in the next week or so.
Has anybody formally interviewed Mr Patel re the loss, and determined whether he is still claiming that the cause of the
loss was the Horizon system.
My understanding from brief conversations is that he instructed the OIC to inflate the cash to cover the loss, which in
itself would result is disciplinary action.
I would like to move quickly and allow an interim to be in situ asap, but need to know the following
Kevin : -- What would be the cost of replacing the current kit, and do we have facility to remove and store the current kit.
If we can remove and store who then would be responsible for arranging storage and check on the kit. Can we not test
the kit on site via Fujitsu send test signals etc.
Steve:- Do you have any plans to interview Mr Patel, and has he made any allegations about the kit to you yet ?
Emlyn : - Do we have an interim lined up and are they aware of the situation and prepared to take full responsibility for
any losses etc .
Look forward to the replies
Mark
Mark Partington
Area Development Manager
Post Office Ltd
Sales and Service
Upper Floors, The Markets DMB, 6/16 New York Street, LEEDS, LS2 7DZ
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Kevin Parkin
05/07/2006 14:40
To: Emlyn Hughes/e/POSTOFFICE@
cc: APM3@POSTOFFICE, Area Inte
Breeden/e/POSTOFFICE@POSTOFFICE, Karen Arnold/e/POSTOFFICE@
Partington/e/POSTOFFICE@POSTOFFICE, Steve Bradshaw/e/POSTOFFIt
Subject Re: 42 day process - esc
Our team can do this if it is the route required
Kev
Kevin Parkin
Area Change Manager
Post Office Ltd
Sales and Service
Up , LEEDS, LS2 7DZ
Emlyn Hughes
05/07/2006 13:07
To: Kevin Parkin/e/POSTOFFICE@P
cc: APM3@POSTOFFICE, John Bre
Arnold/e/POSTOFFICE@POSTOFFICE, Mark Partington/e/POSTOFFICE@
Bradshaw/e/POSTOFFICE@POSTOFFICE, Area Intervention Office 10
Subject: Re: 42 day process - esc
Do we know who arranges a new FAD code please and if so can we do so ASAP.
Thanks
Emlyn Hughes
Contract & Services Manager -Central England & Wales
Area Intervention Office
Post Office Limited
Sales and Service
60 Deiniol Rd, BANGOR ,GWYNEDD,LL57 1AA
Post Office Limited
Registered in England and Wales Number: 2154540 Registered Office 80-86 Old Street London EC1V 9NN
The Post Office and the Post Office symbol are registered trade marks of Post Office Limited in the UK and other
countries.
This email and any attachments are confidential and intended for the addressee only. If you are not the named recipient,
you must not use, disclose, reproduce, copy or distribute the contents of this communication.
If you have received this in error, please contact the sender and then delete this email from your system.
POL00161769
POL00161769
Kevin Parkin
To: Emlyn Hughes/e/POSTOFFICE@
05/07/2006 12:04 ce: Karen Amold/e/POSTOFFICE@F
Partington/e/POSTOFFICE@POSTOFFICE, Steve Bradshaw/e/POSTOFF Ik
Breeden/e/POSTOFFICE@POSTOFFICE, APM3@POSTOFFICE
Subject: Re: 42 day process - esc
On the stand by kit situation.
Fujitsu Services have all the equipment available etc but cannot progress on any one branch until we provide an FAD.
Their systems quite rightly cannot build an additional set of Horizon equipment on the same FAD as a branch that
already exists (system throw us an error as FAD already live) and therefore cannot provide support equipment to that
level of readiness.
Best way around this, as previously advised, is probably to obtain a new FAD and start a new build. This will then
separate the current Hoylake (and the problems the pmr claims to be having) from the new one
Kev
Kevin Parkin
Area Change Manager
Post Office Ltd
Sales and Service
yu DS, LS2 7DZ
Emlyn Hughes
05/07/2006 10:09
To: APM3@POSTOFFICE
cc: Karen Arnold/e/POSTOFFICE@F
Partington/e/POSTOFFICE@POSTOFFICE, Steve Bradshaw/e/POSTOFFIt
Parkin/e/POSTOFFICE@POSTOFFICE, John Breeden/e/POSTOFFICE@P
Subject: Re: 42 day process - esc
Karen,ex Spmr still raises issies around horizon hence our inability to reopen. When I reopened Gaerwen late last year
within a couple hours of audit, I had to close almost immediately because of a similar scenario. I then had to wait for the
kit to be removed and replaced before an interim could take over. This took weeks.
Given the lack of progress re any decision on the present kit can we arrange for someone at least to rollover asap,so we
can try to avoid any further difficulties.
I think we really should have a defitinitive protocol whereby if the integrity of the system is question we have stand by kit
to avoid this type of delay.At the end of the day its our customers who suffer etc.
Regards
Emlyn Hughes
Contract & Services Manager -Central England & Wales
Area Intervention Office
Post Office Limited
Sales and Service
60 Deiniol Rd, BANGOR ,GWYNEDD,LLS7 1AA
POL00161769
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Post Office Limited
Registered in England and Wales Number: 2154540 Registered Office 80-86 Old Street London EC1V 9NN
The Post Office and the Post Office symbol are registered trade marks of Post Office Limited in the UK and other
countries.
This email and any attachments are confidential and intended for the addressee only. If you are not the named recipient,
you must not use, disclose, reproduce, copy or distribute the contents of this communication.
If you have received this in error, please contact the sender and then delete this email from your system.
APM3 To: Emlyn Hughes/e/POSTOFFICE@F
Sent by: Karen Arnold
ce:
02/07/2006 16:36 Subject: 42 day process - escalatic
Emlyn
Please can you let me have any update about Hoylake, is the spmr still maintaining his allegations about the Horizon
system, I guess if this is still the case then we won;t be able to get it rolled over, if you can let me know then I can up
date Kim.
Thanks
Regards
Karen
soccnennnnccennnnee Forwarded by Karen Arnold/e/POSTOFFICE on 02/07/2006 16:34:19 ---
Area Intervention To: APM3@POSTOFFICE
Office 10 ce:
Sent by: Ellen Williams Subject: 42 day process - escalatic
26/06/2006 14:58
woscescnnnnnnaee Forwarded by Ellen Williams/e/POSTOFFICE on 26/06/2006 14:58:27 ----
Kimberley Yip To: Area Intervention Office 1@POSTC
26/06/2006 14:09 10@POSTOFFICE, Area Intervention Office 11@POSTOFFICE, Area Inter.
° Office 15@POSTOFFICE, Area Intervention Office 2@POSTOFFICE, Area
Intervention Office S@POSTOFFICE, Area Intervention Office 6@POSTOF
Area Intervention Office NI@POSTOFFICE
ce:
Subject: 42 day process - escalatic
All
Apologies for the number of escalations this week; unfortunately I have not been in the office very much over the last few
weeks so some of the branches are nearing day 42.
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Regards
Kimberley Yip
Service Analyst (Branch Systems)
1st Floor, South Wing, Post Office Ltd, Cortonwood Business Park, Cortonwood Drive, BARNSLEY, S73 0TB
is
>>>> Escalations 260606.xIs attachment was removed from this email <<<<