POL00165493
POL00165493
IT-Solutions Atos Incident Managemen
Sent: Thur 10/07/2014 7:58:27 AM (UTC)
Ce: i
Bec:
J; Barry R Evang”
nia Ulgiati;
Mario Michael...
Joy Lennonf.
Subject: GY:15804252 - Notice #2 - P1 - SERVICE/SYSTEMS PERFORMANCE DEGRADED -
Reference Data Integrity Not proven error in Horizon
UPDATE
Incident title: I Reference Data Integrity Not proven error in Horizon
Ticket: I GY:15804252
Incident level: I P1
Critical impact start: I 10-07-2014 07:44 UTC+01 (DST)
Service restoration: I Running
Business impacted: I Post Office Limited - ALL P1/P2 In
cidents, Post Office Limited - POL SAP Incidents
Sites impacted: I Multiple
Current business impact: I Fujitsu have confirmed that currently 658 PO Branches are affected. This number is currently increasing.
Initial business impact: I Business impact being gathered
UPDATE 10-07-2014 08:47 UTC+01 (DST)
Atos Incident Management have agreed to raise this incident to a P1.
Case summary: I cusitsu believe this to be a BT WAN Failure and are currently trying to correlate information in relation to
the PO Branch locations to identify the geographical nature of the incident.
POL00165493
POL00165493
Fujitsu have logged the incident with BT.
Next Update to be sent at 10:00.
INITIAL 10-07-2014 07:42 UTC+01 (DST)
Fujitsu have been engaged to investigate
Action plan:
UPDATE 10-07-2014 08:47 UTC+01 (DST)
Atos Incident Management have agreed to raise this incident to a P1.
Fujitsu believe this to be a BT WAN Failure and are currently trying to correlate information in relation to
the PO Branch locations to identify the geographical nature of the incident.
Fujitsu have logged the incident with BT.
Next Update to be sent at 10:00.
INITIAL 10-07-2014 07:42 UTC+01 (DST)
To be confirmed
System(s) affected:
Horizon
Application(s) / environments
affected:
Horizon
Start of incident:
10-07-2014 07:38 UTC+01 (DST)
Comet v3.1.40221.1116, 21-02-2014 10:35 UTC,