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Chairman Briefing Session
Sparrow
2 June 2014
DRAFT NOT POLICY
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Agenda
Introduction and context
Options and recommendation
Communications plan, narrative and stakeholder handling
BP wn >
Conclusion
Annexes
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Annexes @
Progress of the Scheme
Case MO22
Options to amend existing TOR
Financial modelling
Horizon definitions
Terms of Reference
. Tony Hooper
Working Group Relationship (JFSA)
Second Sight
Timeline
Draft PO / Linklaters ‘Horizon report’ (work in progress)
FAST TOMNMMIOD>
Alternative narratives
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1. Introduction and context ©
Today is an informal opportunity to discuss:
* Position with the Scheme
- ahead of sub-committee meeting
- following Board and sub-committee requests for information
« Assessment of opportunities, benefits, handling and risks of core options
* Assessment on likely outcomes if we are to maintain status quo position
* Case progression
- PO has completed 24 investigations
- Second Sight has provided its report on three of those investigations
- One recommended for mediation
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1. Introduction and context ©
We are in a challenging position with the Scheme — our session is aimed at assessing all
options openly and frankly.
Whatever decisions are made by the sub-committee, we believe that we can develop and deliver
communications and stakeholder approaches which will manage and respond to adverse publicity
and reaction. However, we do recommend a specific option.
We have developed communications approaches for all the options set out here.
We have engaged a senior PR professional to work solely on Sparrow over the next three months
and are in discussions with Brunswick PR.
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1. Introduction and context ©
Post Office Board/Chair has asked for:
* Consideration be given to changes that could be made within the existing TOR
¢ Whether the caseload could be “triaged” to allow the caseload to be minimised
* Steps to be taken to settle case M022
Sub Committee has asked for the following to be developed:
« An implementation plan following their agreement in principle to PO “taking control”
of the Scheme
« Linklaters letter, drawing on the further Deloitte assurance work, for potential use in
the context of this plan
James Arbuthnot MP has written to the Post Office Chief Executive to:
* Express concerns over how long the Scheme and investigations are taking
« Request a draft letter for MPs and a meeting in July to update MPs on Scheme
progress
Post Office Minister Jo Swinson MP returns to role in late June:
« with BIS pre-brief on June 9 (9
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1.
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Introduction and context ©
What does success look like?
We bring a close to the discussion on the Horizon IT system as there is no evidence
there are systemic issues with it (independent assurance provided)
150 applicants feel that their concerns have been addressed
MPs and the media are interested in our strategy and modernisation as opposed to
our IT systems
In run up to the election the Horizon issue does not cause the minister any problems
We can proactive to changes in our IT systems and ensure they are received
positively
Limited internal resource (from chairman to administration)/money spent on Horizon
and more on profit-making activity
Second Sight no longer producing poor quality work that POL cannot rebut publicly
Existing subpostmasters and customers continue to have confidence in our systems
and processes, particularly in relation to digital and financial services development
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Principle concerns
+ I Mounting cost and use of management time
+ Potential for Scheme to continue until the end of 2015 (if Second Sight submit three cases a week)
+ JFSA and Second Sight are increasingly taking a harder line — in the case of JFSA escalating to Ministers and threatening to go
to media
+ Governance of Scheme as constituted does not allow Post Office any ability to amend approach in best interests of the Business
and applicants
+ Second Sight’s reports are of poor quality and inflammatory and will become public (with no opportunity for Post Office to rebut)
+ Prospect of sustained media and stakeholder activity (possibly to tie into election sensitivities)
* Controversial cases and high profile decisions on a monthly basis, plus one off adverse media/stakeholder reaction when
process completed
+ Due to Conditional Fee Agreements there is an increasing likelihood of sub-postmasters entering detrimental financial
arrangements
+ Potential impact the continuation of the Scheme could have on confidence in the business
* This is all in the context of:
+ Post Office having very limited legal liability, based on the Linklaters report
+ Further evidence of there being no systemic issue with the Horizon computer system through the Deloitte report and the results
of 26 Post Office investigations
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2. Options and recommendation @
An assessment of options has been undertaken by the Programme, Legal and
Communications and Corporate Affairs teams:
i. Continue with the Scheme as it is
- i.e. current arrangements
ii. Continue with the Scheme but seek to refine its work within the existing Terms of
Reference
- including ‘triaging’ cases post-investigation
iii. Completing the Post Office investigation in each case and moving the governance
and management of the Scheme in-house
- including ‘triaging’ cases post-investigation and disbanding Working Group and
ending Second Sight’s engagement
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2. Options and recommendation
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Continue with the Scheme as it is, i.e. current arrangements
Benefits:
Delivers on Ministerial and Post Office commitments
Potential for short term stability (in external context)
Delayed adverse PR impact (potentially)
Risks:
Number of dissatisfied applicants increases
Scheme costs continue to rise as it continues for further 18 months
Diverting management time from core business
Scheme damages credibility of the Post Office
Continued pressures for MP meetings
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2. Options and recommendation @
ii. Continue with the Scheme, but seek to refine the way it works within existing
TOR
Press for a number of reforms to its operation:
* Criminal cases: Make clear we will investigate last and are unlikely to mediate
* Bankruptcy: only engage if the Official Receiver has agreed to assign the rights
* Old cases: do not investigate where data is not available
* Case Questionnaire Response submission: A hard deadline is set and enforced
« Linklaters and Deloitte assurance work: dissemination based on a duty to applicants
* Regular quality and delivery review meetings with Second Sight
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2. Options and recommendation @
ii. Continue with the Scheme, but seek to refine the way it works within existing
TOR
Benefits:
* Scheme administration improved
Risks:
* Likely to be resisted by Working Group, including Tony Hooper, as infringing
independence
* If issues forced to disagreement Post Office will either need to back down or risk
causing the Working Group to break up
« Adverse publicity and stakeholder reaction
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2. Options and recommendation @
iii. Completing the Post Office investigation in each case and moving the
governance and management of the Mediation Scheme in-house
Publish a report in July on Horizon and the Mediation Scheme, including the Linklaters
letter and the Deloitte report. We disband the working group and end Second Sight
involvement. Pledge to investigate all the cases.
Benefits:
* Reduced administration costs saving millions of pounds
¢ Earlier Scheme completion (by end 2014)
« Ability to manage the Scheme processes and implement them effectively
« Manages the expectation gap through making clear to applicants the likely maximum
legal liability leading to more realistic mediations
* Post Office controls the timing of any announcement and consequent publicity
« Will release management time
* Completes all investigations and Scheme closed within current Parliament and before
general election
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2. Options and recommendation @
Completing the Post Office investigation in each case and moving the
Mediation Scheme in-house
Risks:
Highly likely to lead to criticism of Post Office in national media
May cause applicants to abandon the Scheme in favour of litigation
Removes independent element from process
Increased risk (in the short term) of parliamentary scrutiny
Adverse ministerial and stakeholder reaction
Irreparable damage to relations with JFSA
These are all risks which are likely to materialise in any event and under any option.
This option, we believe, gives us the opportunity to manage these risks more effectively.
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2. Options and recommendation @
It is the view of the Programme, Legal and Communications and Corporate Affairs
teams that Option iii, where we move the Scheme in-house is the option most likely to
meet the needs of the Business.
We take this view in the light of the following:
The inquiry into the allegations raised by the JFSA and MPs was set up in summer
2012.
There has been no evidence in the two year period since of any systemic issue with the
Horizon computer system, the central contention of the allegations.
Alongside increasing costs (with £3.2m already spent on the programme), we now have
a body of evidence and other factors which suggest that we should amend the approach
taken — while ensuring that all applicants have their cases heard.
We could expend time, energy and cost pursuing a process which results in the
applicants and stakeholders being more dissatisfied at the end than they were at the
beginning.
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3. Comms plan, narrative & stakeholder handling ©
Proposal
We publish a report in July on Horizon and the Mediation Scheme, including the
Linklaters letter and the Deloitte report. We disband the working group and end Second
Sight involvement. Pledge to investigate all the cases.
Narrative and media line to take
As a responsible business the Post Office is committed to listening and learning from its
people. As such in 2012, following allegations raised with us by some subpostmasters,
we set up an inquiry into the Horizon computer system. We appointed an independent
firm, Second Sight, to lead this inquiry.
In the two years since the inquiry began there has been no evidence of deficiencies with
the Horizon system. Indeed, Second Sight found no systemic issues in its report in
2013. It has since been investigating cases and this work supports this finding.
We have also commissioned Deloitte to examine the Horizon system further and
received assurance around the integrity of the system, which has around 68,000 users
and deals with more than six million transactions every day.
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3. Comms plan, narrative & stakeholder handling ©
As part of our commitment to investigate cases raised with us by a small number of
subpostmasters we set up a Mediation Scheme in order to offer an opportunity for them
to have their cases heard. At the same time we launched a Branch Support Programme
to find ways of improving the support we offer the subpostmaster community.
Having fully investigated 26 of the 70 cases submitted, it has now become clear that few
of the cases submitted to us raise genuine issues with the Horizon computer system.
The mediation scheme will not therefore work in the interests of those who have
submitted cases.
We have therefore decided to move to a new approach.
We will investigate all cases and provide applicants with a report of their investigation to
help them understand what happened in their case.
When all investigations are completed we will consider what action is appropriate in
individual cases and what improvements can be made in the light of any findings.
This is consistent with the approach we have taken with the Second Sight Interim
Report through our Brach Support Programme.
We will publish a report when all investigations have been completed.
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3. Comms plan, narrative & stakeholder handling ©
Stakeholder key messages / handling
Stakeholder
Key Message/handling
Minister
Value for money considerations and potential play into general election timing.
The longer the scheme runs, and the more dissatisfied applicants emerge, the greater the
tisk of calls for a public inquiry and BIS select committee involvement.
MPs with cases could find themselves facing criticism where cases are not resolved in a
way which satisfies applicant.
Right thing for the business at time of massive change.
LL and Deloitte independent assurance/possible further independent role
Role for NFSP?
Duty of care to existing subpostmasters (and applicants — expectation gap)
If we continue the next 9 months will be littered with local negative stories
Protection against SS quality of work.
Independence remains in mediation process through respected mediators CEDR
All applicants will receive the full investigation report.
Legal options remain open to dissatisfied applicants.
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In relation to Ministerial handling, other factors to consider are:
* Discuss possible role with NFSP
* Post Office takes lead in media handling
« Plan communications opportunities for the minister
* Timing of announcement
* Network Transformation factors in key MP areas
* Consider independent oversight by a third party
These factors could mitigate difficult communications factors and ease handling.
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3. Comms plan, narrative & stakeholder handling ©
Stakeholder
Key Message/handling
Media
Now to summer: Allegation of white wash by POL resulting in 1-2 days media coverage
(poss BBC, Computer Weekly as well as nationals such as Mirror, Mail as well as regional
print and broadcast) This will be drive by and include quotes from JFSA, MPs and
Applicants
Over the summer: Potential for media coverage driven by any Fol placed by JFSA on cost
of the scheme.
Summer — Christmas: Possible regional and national stories by those who continue to
follow the story e.g BBC and Computer Weekly and regionals
Run up to election: Potential remains for follow up around any announcement on IT&C
contract. Though hopefully story becoming of less interest in this scenario as no live cases.
Sir Anthony
Hooper
Our decision to make; we need to put applicants and business first
We have listened, given time and we need to act now.
We understand your view and of course this is no criticism of you.
How do we handle this in a way that helps you?
At end of day it’s a decision we need to take
Second Sight
Remind of obligations around confidentiality
Legal letter.
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3. Comms plan, narrative & stakeholder handling ©
Stakeholder Key Message/handling
James Arbuthnot I Face to face meeting (AP and PV) — use letter as basis
Play back concerns in last letter —- you’ve been chasing about progress, I share your concerns and
now I am taking action
We are concerned about applicants which is why we are making the changes
Committed to investigations.
This and Branch Support Programme important legacy of your involvement (offer him involvement in
media release on initiatives delivered as result of programme).
We will publish a report as soon as investigations completed (and this will be before you stand down
as an MP)
If we don’t take this action, the work will not be completed before the general election.
Opportunity to share more information about Scheme progress with him and other MPs. Update
meetings with MPs which he could chair.
Other MPs Write to MPs with a constituent in the case and offer meetings.
engaged All cases still live so we must be mindful of that and keep information confidential
We are committed to investigating all cases.
JFSA Current arrangements haven't worked. We are committed to investigating every case, including
yours, with mediation where appropriate.
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3. Comms plan, narrative & stakeholder handling ©
Stakeholder key messages / handling
Stakeholder Key Message/handling
Applicants Letter to all PA and Applicants at the same time
Timescale of when to get CQRs in (4 weeks)
Case by case basis
Change in process to ensure timely investigation of their case
LL advice
Other NFSP — re-engage and reclaim support
Stakeholders Consumer Futures — assurances that no adverse impact for customers.
(consumer
futures, NFSP)
Professional
Advisors
Letter to all PA and Applicants at the same time
Timescale of when to get CQRs in (4 weeks)
We are committed to investigating all cases
Case by case basis
LL advice. Will be paid for work as committed.
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4. Media handling @
Holding line for media
We have decided to make changes to the approach to this issue in the best
interests of applicants and the Post Office business.
We are committed to investigating all cases. It would be inappropriate to
comment on individual cases. We have confidence in the Horizon computer
system and this has been further consolidated through independent verification
which has repeatedly shown no systemic issues within it.
We have published a report setting out the position we have reached and will
publish a final report at the end of the Scheme.
This approach would attract some media coverage from outlets which have previously
covered the issue (last July it was covered in a 12 hour cycle by the BBC, with the most
high profile being the Today Programme and BBC News at 10. This would be a one day
news cycle. Q
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5. Conclusions @
* Hope this has been a useful session
* Recognise some of the difficulties and challenges it raises
* We believe that the recommended approach is in the best interests of the business
and the applicants and is deliverable in such a way that can be managed in relation
to media and stakeholders
* Subject to your views our next step will be to prepare papers making this
recommendation for the sub-committee
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Annexes @
A. Progress of the Scheme
B. Case MO22
C. Options to amend existing TOR
D. Financial modelling
E. Horizon definitions
F. Tony Hooper
G. JFSA
H. Second Sight
I. Timeline
J. Draft PO / Linklaters ‘Horizon report’ — separate word document - (work in progress)
K. Alternative narratives
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Annex A: Progress of the scheme &®
DN embed pdf of latest tracker on Monday
©
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Annex B: Case MO22 &>
« First case to progress through the Scheme.
¢ Second Sight have produced a draft report which Post Office (as a member of the
Working Group) have commented on.
* Post Office will send a detailed response rebutting the inaccuracies in the report
this week.
¢« The applicant and their advisor have reviewed the report and are also due to
comment on the report this week.
* The Working Group has already approved the report for mediation (this occurred
prior to the recent Board discussion)
* Post Office is actively trying to settle the case.
¢ According to the agreed processes if no settlement is reached the case should
reach mediation by mid July.
(>
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Annex C: Terms of Reference ©
Ministerial Commitments
¢ Working Party will consider all 47 cases bought forward by JFSA and MPs
¢ Independent figure will chair a review
* Independence of process
* Second Sight and JFSA Working Party
¢ Further work on cases must be independent
« Working Party must be independent
* Scheme open from 27th August — 18th November 2013
* Working Group is independent of Government and responsible for meeting interim
report recommendations
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Annex C: Terms of Reference ©
Detail of the scheme as published
There will be a Working Group
Second Sight and JFSA will be members
There will be an independent Chair
Second Sight will recommend whether a case should be mediated
Second Sight will investigate and provide a case review
Applicants will receive a copy of the case review
Mediation process will be independently administered
Post Office will pay for a professional advisor to articulate the applicants's case and
attend mediation.
Scheme will take in Criminal cases
Scheme will take in old cases
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Annex C: Terms of Reference ©
Working Group ToR (not published)
WG will oversee Scheme
Membership may change by agreement of WG but currently comprises PO, JFSA,
SS and independent Chair
SS will be investigator and advisor
Scheme objectives to achieve mutual and final resolution of applicants concerns
about Horizon and associated issues.
Investigate proportionately and efficiently an applicant’s claims
Scheme must ensure value for money
WG may modify operations and practices
WG should ensure cases are completed in a timely manner
Ensure all cases treated consistently
Proceedings will be confidential
SS are non voting, JFSA and POL are voting members, Chair has casting vote
Only confidentiality is legally binding €
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Annex C: Terms of Reference ©
Journey to the WG and Scheme
« Ministerial commitments following SS Report set out broad way ahead.
* PO/JFSA/SS designed the Scheme and published details
* WG established and agreed its ToRs (not published)
¢ What changes could be made within existing ToRs?
* Ministerial commitments relatively broad - some scope for change
¢ Published Scheme but can be varied BY WG
« Under TORs for WG PO would need agreement of WG to change - experience to
date shows reluctance to do so
Therefore:
« if PO asks for change what happens if WG refuses?
* where does that leave us?
« would we be prepared to force the issue and break the WG?
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Ministerial Detail of the scheme Management
Commitments as published org Gee or ce une overhead
Tighten the focus of Second Sight role (e.g. Save rene sigh man
lose job 1, lose pre-CQR stage, switch to piece Yes Yes Yes £40K / month? Pay ra tigation of all Increase
rate) £1,500 per case. Hheratog ily
Saving 10 weeks /
Limit Second Sight role to advisor to WG and Save aoe Ee eee cio erm trae
POL is nvestiieta casas Yes No No £50K/ month? investigation) followed by long term
f Investigation of all decrease
cases = 5 months
Saving [X] weeks /
y us B Me case (pre- Short term increase
Arata ee nie aa acer oe Wi Yes No No beget Investigation) followed by long term
Investigation of all decrease
cases = 30 weeks
Decrease followed by
Investigate every case before deciding approach ve ven co hail ce Spot increase at
fo resolution (FOS?) decision
announcement
Avoid future WG
aS : decisions that
Allow POL veto over Working Group decisions Yes Yes No Minimal negatively impact Decrease
timeframes
Short term increase
Publish Deloitte / Linklaters piece Yes Yes Yes Small dus to poseible I Small due fo possible’ I iowed by ong term
withdrawal of cases
withdrawal of cases
decrease
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Annex D: Financial modelling
POL Initial Complaints Review and Mediation
Forecast Cumulative Monthly Spend (£,000) for Current Position, Option 2 and ToR Variation
10,000
@ Current Position
@ Option 2
@ TOR Variation
Forecast cumulative spend (£,000)
Aprld— May-14 Jun Juktd—Aug-14—Sop-td_—Oct-14—Nov-ld—Dee-14—JanedS—Feb-1S— MarelS—Apr-15 — May-25—Jun-25 Jul. Aug Sep-lS Oct Nov-3S
Month
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Annex E: Horizon definitions ©
At the Board’s request we examined the impact of the Horizon definition on the cases where we have received
detailed case questionnaire responses (70 cases). We used the definitions below::
* Core Horizon — ghost transactions; power/telecoms issues; recovery process; lost data; Horizon terminal/hardware
failures; remote access to Horizon
+ - Branch operating issues — cash and stock remittances; synchronisation with client systems; other hardware failures
(eg. pinpad/lottery/etc); branch accounting practices; ATMs; paystation;
+ - Support - training; NBSC / HSD support; lack of investigation team; lack of audit trail; allocation of risk; access to
Horizon data; proof of errors
+ - Other — NT payments / branch relocations / issues with previous SPMRs / anything else
Results:
+ 30 of the 70 have raised core horizon issues
+ 59 of the 70 have referenced branch operating issues (38 of these cases do not mention core horizon issues).
* 67 of the 70 have raised support issues (only 2 cases relate to support issues only).
+ 20 cases are criminal.
* 38 refer to incidents that occurred prior to 2007
We also examined the history of the wider Horizon definition and found it has been in use since 2012. Given this
we do not recommend using this approach to reduce the caseload facing the Scheme.
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Annex F: Tony Hooper @
The programme team have considered Tony Hooper’s likely positioning in relation to
the Scheme and any possible modifications. In summary the team believe:
* That Tony will not remain as Chair of a radically modified Scheme if Post Office
take Control.
¢ That Tony will not assist Post Office if it looks to disband the Working Group and
end Second Sight’s engagement
¢ That he is unlikely to take a public stance against Post Office .
* That he believes that Post Office should accept that the Scheme will take around
18 months and that is normal for a Scheme of this type.
* That as Chair he will maintain the Status Quo rather than managing conflict
necessary to redesign the Scheme.
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Annex G: JFSA @
Despite having collaborated with them since summer 2012 and given them
prominent role they stance against post office continues to harden
¢ AB has said that he is still looking for a public enquiry
« He has said he has not confidence that post office are going to act in good faith
at mediation
* He has said he is expecting to see evidence of post offices willingness to pay
large sums of money
¢ He said he is continuing to gather and use FOI and other channels to gain
evidence against post office
Summary
After 2 years of post office working closely with JFSA we have not been to
establish credibility with him. This position is likely to deteriorate over the course of
the scheme regardless of the option post office chooses
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Annex H: Second Sight @
The Post Office has a number of concerns with the state of the relationship with
Second Sight:
* They are a small firm who have struggled with the scale of the work they have taken
on
¢ They are expensive (£60K pcm)
¢ Their work is both partisan and of poor quality
* We have written evidence of them coaching applicants and advisors to minimise
any admission of guilt.
* They have resisted all attempts to manage them and to restrict the Scope of their
work.
* Over the 18 months they have been reviewing Horizon they have not found anything
new
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Annex
I: Timeline
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DATE EVENT
October 2008 Gartner report on Horizon Online (HNG-X)design
2009 JFSA established
11/05/2009 Computer Weekly article on deficits with Horizon system published
2010 Horizon upgarde
31/03/2010 AB sends a letter to Edward Davey MP, Minister for Postal Affairs (ED)
14/10/2010 Feedback AB and ED meeting.
States that: Horizon is the root cause of ALL issues for JFSA members.
¢ JFSA has no other agenda than to redress the wrongs that have inflicted upon them
February 2011 Horizon integrity subject of 2 features on BBC's "Inside Out" programme
20/08/2011 4 Notification of lawsuits (Letters of Claim ) being filed by SPMRs against POL on Horizon system with the Courts.
eLetters of Claim cover above plus legality of SPMR contract (old one)
eImplies no future in working with ED's department.
15/12/2011 JA writes to Moya Greene (RMG CEO) regarding closure of Odiham Post Office and problems due to Horizon
January 2012 JA writes to Minister and Moya Greene regarding closure of Odiham Post Office due to "irregularities" and questioned
the Horizon system
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Annex I: Timeline
DATE EVENT
24/02/2012 - JA contacts Alice raising his concerns regarding Horizon and requests a meeting.
- Alice responds by agreeing to meet with JA
February 2012 Deloitte Internal Audit Assurance review of Key System Controls in Horizon
27/02/2012 JA chairs a meeting at Portcullis House to discuss Horizon
13/03/2012 JA meeting with Alice Perkins (AP) and Alwen Lyons
02/04/2012 AP letter to invite JA for a meeting
15/05/2012 - Received proposal from Deloitte to conduct a forensic investigation into Horizon. They had done similar work in the
banking and telecom sectors.
- Their cost estimate was £250K.
17/05/2012 Meeting with James Arbuthnot, Oliver Letwin, Alice, Paula, Alwen, and Angela where they agree to appoint forensic
accounts
23/05/2012 AP agrees that MPs only should be briefed
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I: Timeline
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DATE EVENT
1/6/2012 NDAs with Second Sight signed
1/6/2012 Initial proposal from Ron Warmington received
(they propose a cost of £15k)
6/06/2012 Alice and Susan Crichton prepare a TOR for Second Sight to work on the investigation
7/6/012 - Meeting with Paula, Alice, Susan, Lesley, Alwen, Simon where the Deloitte and Second Sight options are discussed.
- Second Sight option was agreed as the best way forward
+ TOR for Second Sight was also discussed.
7/6/012 Deloitte make alternative proposals with lower costs.
08/06/2012 Alice makes some minor adjustments to the Second Sight TOR
11/06/2012 TOR goes to JA to approve
18/06/2012 - JA meets with MPs , with Post Office present.
19/06/2012 JA message to Tadge Channer at Shoosmiths explaining the MP meeting outcome on 18 June
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Annex I: Timeline
DATE EVENT
25/06/2012 Susan Crichton asks SS hold off until JA endorsement secured though SS will have a TC with Simon Baker and Rod Ismay
to begin work on understanding the helpdesk processes but hold off
4/07/2012 - Second Sight attend first meeting with JA.
+ The following MPs are also present: Andrew Bridgen MP, Mike Wood MP, Tessa Munt MP, Mary Glindon MP.
- Primary purpose was to get JA’s approval of Second Sight
05/07/2012 JA expresses that Alan Bates should have no power of veto over SS appointment or how the investigations ought to be
undertaken.
12/07/2012 - Second Sight attend second meeting with JA. This time Alan Bates and Kay Linnell are present.
- At this meeting the subject of "how to carry the sub-postmasters with us" was discussed.
23/08/2012 Post Office sends Second Sight the first CD containing documents for the initial batch of cases
13/09/2012 lan Henderson attends a workshop with Fujitsu to get a technical understanding of Horizon
December 2012 I: ToR for the investigation issued jointly by POL and JFSA.
+ ToR published on JFSA website
- Submission for SPMRs to submit relevant cases to JFSA and/or Second Sight opens
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Annex K: Alternative Narratives ©
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