POL00178061 - Post Office PC Meeting - Problem more than 3 months old

Evidence on official site

Problem more than 3 months old @ 13 Nov 2001

POL00178061
POL00178061

charging Quantum
cards

been inserted into slot in keyboard, a reboot is required to clear. (Please

press Show Problem button and see attachment for more info)

Date Raised Problem Id Problem Title Problem Description Problem Problem
Manager Coordinator
27/06/2000 I P10000202 I Inadequate No process for checking that all transactions have been successfully — Ihansde01__I heelma01
procedures for office Ipolled prior to closure of an outlet
closures
27/07/2000 I P10000227 I Unmatched Unmatched reversed/reversing transactions are being caused by smithp1 heelma01
reversed /reversing atIPostmasters reversing at the moment the end of day marker is
EOD dropped. A fuller description in attachment
[01/08/2000 I P10000228 _I Printer Roll Wastage I Printer indicates paper running out too early jonese nortpho2
12/09/2000 I P10000274 I Outlets unable to CSR+ outlets are receiving Inward Rems of which they cannot accept _Iwalsth01 brownsj
follow Inward Rem _ Iinto the office via the Horizon System.
Procedure
(03/11/2000 I P10000342 I LFS Remittance When rems are delivered to open plan offices, Cashco deliver to the __Iwalsth01 nortph02
receipt at open plan {secure area. The clerk must open the safe, check the remittance, & take
loffices. the empty pouches to the open plan area to scan. CH&D not prepared
to wait while this is done.
17/11/2000 I P10000361 I OBC Process - 2 offices closed (Aug/ Oct) longer than 5 weeks. NBSC were notified Ihansde01 I hallja02
(Unplanned Closures and went through contact list with RNM. Network Transformation
were contacted, however the OBC procedure was not implemented
and as a result the kit was not removed from the office.
19/12/2000 I P10000386 I Inter-Office Horizon outlets are trying to transfer stock and cash to other offices Iwalsth01 brownsj
[Transfers being, which is causing accounting problems.
lattempted by
Horizon offices.
12/01/2001 I P10000401 I Non conformance Postmasters are failing to follow correct procedures relating to the lwrightm1 knigma02
relating to OBCS IOBCS process.
loperations
12/03/2001 P10000457 I Incorrect Cash Outlets are either not declaring or wrongly declaring their over night Iwalsth01 brownsj
Declarations ‘cash holdings on a daily basis. They are also making incorrect
declarations at the week end.
03/04/2001 I P10000485 I Screen freezes when I A number of outlets have experienced screen freezes when cards have Ismithp1 bhatijO1

POL-BSFF-0016124
POL00178061
POL00178061

Date Raised Problem Id Problem Title Problem Description Problem Problem
Manager Coordinator
(03/04/2001 I P10000486 I Quantum cards: A number of PM's have reported problems with incorrect amounts smithp1 bhatijO1
Incorrectamounts —_Ibeing charged to the cards. (Please press show problem button and see
charged jattachment for more information.)
22/05/2001 I P10000520 I Lost Data from ICLP I A period of data has been lost from both the ICLP Data Warehouses __Ibentonr leigchO2
Data Warehouse due to corrupt tapes. This data is used to support prosecutions.
24/05/2001 I P10000524 I Noise levels of There have been a number of complaints from offices about the noise Ijonese terran02
mobile & PES units levels of both the Horizon mobile solution & Personnel Earth Station
jon Horizon system __I(PES) units during the Horizon Implementation Project.
(06/07/2001 I P10000567 I Customers unable to I Outlets and customers are at present experiencing major delays or are Ijonesws knigma02
lcontact first rate unable to contact First Rate, for pre order tele ordering. This Telephone
number is also for express orders as in Counter News Week 6.
Customers are therefore canceling orders.
(09/07/2001 I P10000568 I Failure to deliver Office 210702 was re-rolled. AP transactions already sent to ICL's smithp1 bhatijO1
delayed AP txns to {systems were not downloaded to TIP or HAPS ( BIMS ref. BE
clients (0106071155: attached ). Intervention by ICL did return transactions to
TIP (although these were delayed), but not to HAPS.
30/07/2001 I P10000581 I Post Office Local As part of the Post Office Local Collect scheme, packages can be left at Ijonesws knigma02
collect packages Outlets of the addressees choice for collection at a convenient time.
without barcode Packages left at Outlets require a bar-coded label to allow Outlets to
labels account for these on Horizon.
09/08/2001 I P10000591_ I LFS Daily cash SSU (Shared Stock Units) Outlets are contacting HSH for advice lwalsthO1 brownsj
declarations, process Iregarding weekly cash on hand figures (ONCH) produced on Horizon
unclear for SSU not reflecting what is actually on hand in the office.
joffices
13/08/2001 I P10000592_ I *YG* - White screens I There are a large number of incidents about Your Guide kiosks with — Ibarnesa sumnpa02
lon YG kiosks white screens. The same symptom may also be described as a blank
screen, a grey screen, a frozen screen, or a message saying "the page
you are looking for is currently unavailable."

POL-BSFF-0016124_0001