POL00178223
POL00178223
From: Clive Burton[CN=Clive Burton/OU=e/O=POSTOFFICE]
Sent: Thur 08/04/2004 12:27:00 PM (UTC)
To: Jim Cruise[CN=Jim Cruise/OU=e/O=POSTOFFICE@POSTOFFICE]
Subject: Re: MRS KERI ANN PUGH FORMER SUBPOSTMISTRESSCHIRBURY POST OFFICE - FAD
CODE: 296/641
Attachment: fad 296641 .xIs
Jim,
To see please details of NBSC and HSH calls made by Chirbury PO between 2000 and 2004.
Only some of these will refer to Mrs Pugh as she left Office in September 2001.
Regards
Clive W. Burton
Agents Debt 3/ Former Sub Postmasters Accounts
No 1 Future Walk
CHESTERFIELD
Derbyshire
S49 1PF
Emlyn Hughes To: Clive
08/04/2004 11:59 Burton/e/POSTOFFICE@POSTOFFICE
cc: Angela Van-Den-
Bogerd/e/POSTOFFICE@POSTOFFICE, Denise
Sparkes/e/POSTOFFICE@POSTOFFICE
Subject: Re: MRS KERI ANN PUG
FORMER SUBPOSTMISTRESS
CHIRBURY POST OFFICE - FAD CODE: 296/641
This is the response from Jay regarding any calls logged by NBSC from Chirbury,As you can see should have been with
you 23rd March.As you mentioned today you have received a reply in regard of the audit from Glyn Burrows.
Regards
Emlyn
Jay O'Laogun
7 To: Clive
23/03/2004 12:07 Burton/e/POSTOFFICE@POSTOFFICE
cc: Adele
Kilcoyne/e/POSTOFFICE@POSTOFFICE, Emlyn
Hughes/e/POSTOFFICE@POSTOFFICE, Angela Van-Den-
Bogerd/e/POSTOFFICE@POSTOFFICE, Louise X
Bentley/e/POSTOFFICE@POSTOFFICE
Subject: Re: MRS KERI ANN PUt
FORMER SUBPOSTMISTRESS
CHIRBURY POST OFFICE - FAD CODE: 296/641
Clive
Please find attrached details of the NBSC and HSH calls made by this office between 2000 and 2004. If further
assistance is required, please do not hesitate to contact me.
regards
POL00178223
POL00178223
Jay
Service Support
Post Office Ltd
Operations
1ST FLOOR, Post Office Counters Ltd, Cortonwood Business Park, Cortonwood Drive, BARNSLEY, S73 0TB
Adele Kilcoyne To: Jay
23/08/2004 09:28 O'Laogun/e!POSTOFFICE@POSTOFFICE
Subject: MRS KERI ANN PUGH F
SUBPOSTMISTRESS
CHIRBURY POST OFFICE - FAD CODE: 296/641
Jay
Will you process this please and send it to Louise for both HSH and NBSC calls - the dates are below.
Thanks
Adele
— Forwarded by Adele Kilcoyne/e/POSTOFFICE on 23/03/2004 09:25 -----
Louise Bentley To: Adele
Sent by: Louise X Kilcoyne/e/POSTOFFICE@POSTOFFICE
Bentley ce:
22/03/2004 17:22 Subject: MRS KERI ANN PUGH F
SUBPOSTMISTRESS
CHIRBURY POST OFFICE - FAD CODE: 296/641
Adele
Can you please produce a report which shows the call logs for this office and, specifically, anything re the telephone
being cut off as indicated below. How far back can we go with call logs?
Thanks.
LOUISE
Contact Support Centre Manager
Jill Camplejohn To: Louise
22/03/2004 11:40 Bentley/e/POSTOFFICE@POSTOFFICE
cc: Emlyn
Hughes/e/POSTOFFICE@POSTOFFICE
Subject: MRS KERI ANN PUGH F
SUBPOSTMISTRESS
CHIRBURY POST OFFICE - FAD CODE: 296/641
Louise
For you to pick up the areas addressed to me please.
I believe the request for call logs has to go via Adele K
Emlyn, I have now moved roles and Louise is the Contact Support Centre Manager. Louise will respond to your request
in due course.
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POL00178223
Regards
Jill
Service Respecification Manager
Post Office Ltd
Operations
Dearne House
Cortonwood Drive
Brampton
Barnsley
S73 OUF
Emlyn Hughes To: Jill
Camplejohn/e/POSTOFFICE@POSTOFFICE, Manish
Patel/e/POSTOFFICE@POSTOFFICE, Michael
Dadra/e/POSTOFFICE@POSTOFFICE, Audrey
Lindley/e/POSTOFFICE@POSTOFFICE
22/03/2004 10:55
ce:
Subject: MRS KERI ANN PUGH F
SUBPOSTMISTRESS
CHIRBURY POST OFFICE - FAD CODE: 296/641
Hope you can assist with this please. Unfortunately date for exchange of witness statements is set for 22nd
April.
Jill,can you please assist with the request for call logs in respect of any requests for assistance made by the former Spmr
as well as confirming whether the telephone was reported as cut off between Feb and June 2001.
Manish, are you in a position to assist with a response to any of the points below.
Michael,Audrey,who can assist please with details/findings of audit and any statement as requested below.Is a Janice
Holmes still with Audits
Many thanks for your assistance.
— Forwarded by Emlyn Hughes/e/POSTOFFICE on 22/03/2004 10:32 -----
Angela Van-Den- To: Emlyn
Bogerd Hughes/e/POSTOFFICE@POSTOFFICE
. cc.
20/08/2004 22:16 Subject MRS KERI ANN PUGH F
SUBPOSTMISTRESS
CHIRBURY POST OFFICE - FAD CODE: 296/641
Emlyn,
Could you please deal.
Thanks,
Angela.
— Forwarded by Angela Van-Den-Bogerd/e/POSTOFFICE on 20/03/2004 22:16 ----
Clive Burton To: Angela Van-Den-
49/03/2004 16:41 Bogerd/e/POSTOFFICE@POSTOFTICE
Subject: MRS KERI ANN PUGH F
SUBPOSTMISTRESS
CHIRBURY POST OFFICE - FAD CODE: 296/641
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POL00178223
Angela,
Mrs Pugh was sub postmistress at Chirbury Post Office from 21 April 1999 to 3 September 2001 when
her Contract for Services was suspended.
The final audit of accounts resulted in a deficiency of £9,601.11 but many error notices were later issued
which increased the overall debt to £31,128.18.
The question of recovery of this debt has been referred to Jim Cruise of our Legal Services Department
to pursue the debt on our behalf.
A case Management Conference was heard on the 8th January 2004 and the Court has ordered an
exchange of witness statements by 22nd April 2004 with a further Case Management Conference
scheduled Thusday 13th May 2004 at Welshpool County Court.
Our Legal Services Department have asked us to prepare a number of statements regarding various
accounting errors that form part of the debt and we are in the process of preparing these.
However, there are a number of other issues that our Legal Dept require clarification and statements are
needed regarding the final audit and the PO accounting system.
It would be very much appreciated if you could provide any assistance with the following items or perhaps
advise who the best person(s) is/are to contact regarding them:-
(1) the Defence alleges that the introduction of the Horizon system itself caused problems and evidence
is needed about the training given to Mrs Pugh and, if possible, evidence of the call logs to show
whether Mrs Pugh was seeking help in relation to the operation of the system.
(2) it is said that the telephone link was cut between February and June 2001 and our Solicitors are
asking if this could be confirmed if at all possible.
(3) our Solicitors would like a statement about the closure of the Office on 31st August 2001 and what
happened on the day and what documents were taken away and why. The final cash account is in fact
dated 3rd September 2001 and an explanation is needed for the difference in dates. The names of people
who were present at the audit is also requested (it would seem as though the name of Janice Holmes has
been mentioned at some point in time as being the duty manager for the audit - could this be confirmed
and, if so, does she still work for PO Ltd.
(4) a general statement is required as to how the accounting system works at a sub post office and how
the documents are created. The Defence make reference to PO Limited's documents being self created
and our Sols would like to explain how the system works. If a short report could be prepared our
Solicitors will prepare a statement from that report.
Many Thanks!
Regards
Clive W. Burton
Agents Debt 3/ Former Sub Postmasters Accounts
No 1 Future Walk
CHESTERFIELD
Derbyshire
S49 1PF