POL00188382
POL00188382
From: Rod Ismay{””
Sent: Wed 19/06/2013 9:
To: Simon Baker[!_ “Busan Crichtonf_
Subject: FW: Receipts and Payments issue °
Attachment: NEW LTR 1-crown letter_final 010311.doc
Attachment: NEW LTR 2 -agt Itr loss write off_final 010311.doc
Attachment: NEW LTR 3-agt Itr pay back_final 010311.doc
Attachment: NEW LTR 4-agt Itr pba calculate_final 010311.doc
Attachment: Receipts&Paymentsv0.3. pdf
Attachment: RPM affected Branches 2010-12-09 with branch details.xls
As requested. Thanks, R
From: Lesley J Sewell
Sent: 07 March 2011 13:12
To: Rod Ismay
Subject: Fw: Receipts and Payments issue
From: Will Russell
Sent: Friday, March 04, 2011 07:08 PM
To: Lesley J Sewell
Cc: Andy Z Mclean
Subject: FW: Receipts and Payments issue
Lesley,
Quite a lot of info here but I will outline what we agreed on this issue
Word documents attached are the letters going out to branches on Monday. They have been approved by Legal and
P&BA (Andy Winn) and SD (Tony J).
I ran Mike G, Mike Y and Andy M through the detail last week. We have agreed to write off the losses and repay the
gains via Subposmaster pay. We have a document from Fujitsu on what happened (See pdf file). This provides audit
trail and shows what happened for a branch, as well as events generated and logged by Fujitsu, plus what the branch
saw on their reports. I am just awaiting clearance from Network (Anita Turner) re how to approach NFSP (propose to
finalise that on Monday for 62 branches affected as shown on excel sheet).
Matt Hibbard was happy with the process and Fujitsu document, as Rod was off. Andy Mac has taken action from Mike
Y to ensure we maintain closer links with P&BA/Rod. Tony J (Live Service/Problem Management team) is already
working on issue management and how P&BA raise issues with SD, and this will help SD to formally raise and resolve
them with Fujitsu.
Both Mike's were keen we use this as a positive, eg old Horizon would not have picked this up, yet the logs in Data
Centre, and Event alerting meant we picked this up, and can demonstrate through reports what happened. We can
generate reports for each branch if challenged.
We are writing to branches, and following up with call from NBSC/P&BA, with walkthrough of the detail as required.
We have commitment from Fujitsu to visit any branches to run them through what happened with them. We have had
receipt and payment mismatches before, so this is not something new to manage, albeit that this issue was very
complicated in how it was reported, and evident to the branch.
If you need anymore give me a call.
POL00188382
POL00188382
Will Russell
Commercial Advisor
Service Delivery - Post Office Ltd
148 Old Street LONDON EC1V 9HQ___
GRO
"Keeping effective channels to market open both today and tomorrow"