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From:
Sent:
To:
Subject:
Lesley J Sewell
Chief Information Officer
Lesley J Sewell[/O=MMS/OU=EXCHANGE ADMINISTRATIVE GROUP.
(FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=LESLEY.J.SEWELL]
Tue 02/07/2013 4:41:22 PM (UTC)
Simon Baker
FW: Local Suspense Incident
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From: Lesley J Sewell
Sent: 02 July 2013 17:
36
To: Simon Baker; Lesley J Sewell
Subject: FW: Local Suspense Incident
Lesley J Sewell
Chief Information Officer
148 Old:
Direct: {
Confidential Information:
This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged
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please contact me by reply email and destroy all copies of the original message.
From: Lesley J Sewell
Sent: 28 June 2013 16:
To: Paula Vennells
219
Cc: Alwen Lyons; Martin Edwards; Mark R Davies; Simon Baker (__~
Subject: RE: Local Suspense Incident
Paula
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A brief update following the call with Rod Ismay this afternoon.
The problem was identified by P&BA earlier this year due to aged items in the Local Suspense, this was further
supported by the two larger amounts detailed below that had been raised by the SPMR. At this point P&BA raised
through their usual process to Fujitsu as detailed below for investigation.
The two SPMR accounts:
Willen Village: -£9,799 — the SPM was not disadvantaged.
Bowness Road: £3,186 — This was a gain to the SPMR and we have paid over a two year period £6k to this SPMR.
Out of the 14 branches we had:
4 Crowns
4 Multiples and
6 SPMR’s
Apart from Willen and Bowness above the remaining SPMR’s were:
Lower Regent Street: £3.34
Dundas: £5.84
Gilford: £11.55
Wardles Lane: -£0.51 (Multiple)
Merthyr Dyfan — Cost Cutter
Regards Lesley
Lesley J Sewell
Chief Information Officer
148 Old Street, LONDON, EC1V 9HQ
Direct: Postili
/
Confidential Information:
This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged
information. Any unauthorised review, use, disclosure or distribution is prohibited. If you are not the intended recipient
please contact me by reply email and destroy all copies of the original message.
From: Lesley J Sewell
Sent: 28 June 2013 14:57
To: Paula Vennells
Cc: Alwen Lyons; Martin Edwards; Mark R Davies
Subject: Local Suspense Incident
Paula
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I have Rod chasing down some information for me on what we have done internally on this incident and have a call
with him at 3.
What we have on the incident:
Termed: Local Suspense Incident
Timeline:
First Raised to NBSC at 4:51pm on 25" February (awaiting details from P&BA)
Problem diagnosed by Fujitsu on 28" February.
Final detail on accounts to POL from FJ on 15" March.
Affected 14 branches and 16 transactions. 5 branches had losses and 7 had gains, and 2 had a loss anda gain. One
loss was for £9,800, one gain for £3,100 and the rest were less than £161.
Letters currently being reviewed by Legal/P&BA.
Root Cause
When calculating the office balance gains and losses of stock units for a branch are pulled together into one place (this
is called the Local Suspense). This is temporary data which is held in the system until the end of the Trading Period
and the branch balances. After each Trading Period this data should be cleared so that the opening balance is zero at
the start of the next trading period.
For the 14 branches this temporary data was not cleared which resulted in it reappearing in the same trading period
the following year. This only affected two trading periods TP9/10. This would have affected the SPM balance as his
opening figure would have been incorrect for that period.
What the SPMR would have seen:
Any gains or losses from each stock unit are rolled up to a net amount for the Branch at the end of each Trading
Period and presented on the Trading statement.
If the SPMR wanted the breakdown this number there is a report which they can reference which provides the detail.
How we know there aren’t any more:
Fujitsu have interrogated the Local Suspense data and only found these 14 cases.
The temporary records have now been deleted so that they will not reappear at the next Trading period.
Monitoring going forward:
A system change is planned for 8" October which will monitor the local accounts for data which has not been deleted
when it should have.
It is not necessary to implement this change prior to this date as it only affected trading periods 9 and 10. All others
have been checked.
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I will provide a further update following the conference call with Rod.
Regards Lesley
Lesley J Sewell
Chief Information Officer
148 Old Street, LONDON, EC1V 9HQ
Confidential Information:
This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged
information. Any unauthorised review, use, disclosure or distribution is prohibited. If you are not the intended recipient
please contact me by reply email and destroy all copies of the original message.