POL00193358 - Email chain from Tim Franklin to Susan Crichton RE Board note on Horizon

Evidence on official site

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From:

Sent: Fri 09/08/2013 1

To: Susan Crichton ee GRO
Subject: Re: Board note on horizon

Hi Susan. Lets got for 3pm. Have a good weekend.
Regards.

Tim

Tim Franklin

Sent from my iPad

On 9 Aug 2013, at 09:59, Susan Crichton!_ wrote:

> Tim - I can do a call between 2 and 4 might that work for you?
>

> Susan

> From: Tim Franklin
> Sent: Thursday, August 08, 2013 07:01 PM
> To: Susan Crichton

> Subject: Re: Board note on horizon

>

> Hi Susan. A quick phone call next week would be useful if there is any new news? Monday is the best day for me if
convenient for you.

>

> Kind regards.

>

>Tim

>

> Tim Franklin

> Sent from my iPad
>

> On7 Aug 2013, at 13:58, Susan Crichton:
>

>> Tim, please let me know if you would like to discuss this further as per Alice's email and I will put some time in the
diary.

>> y

>> Regards

>>

>> Susan

>>

>> Susan Crichton I General Counsel

>>

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>> From: Alice Perkins {~

>> Sent: 31 July 2013 17:03.

>> To: Martin Edwards;! GRO 4 Alwen Lyons
‘virginia.holmes:

Paula Vennells; Chris M Day; Susan Crichton; At

>> Subject: Re: Board note on horizon

>>

>> Dear everyone,

>> Susan and I talked about this work today.

>> I thought this paper was clear and helpful. I am also glad that on the basis of his conversation with Susan last week,

Alasdair Marnoch thought that the right immediate issues were being tackled in the right way at the right speed.

>> I had some thoughts which I want to put on the record about the way ahead.

>> First, while it is clear that we are committed to using SS for the 47 cases which are already in the frame for their

review, it is extremely important that we cap their involvement at that. The moment they are involved in additional cases

beyond these, we will have lost the ability to end the relationship with them - an outcome which I do not want to have to

contemplate. I understand that this means we have to find a way of satisfying James Arbuthnot and the JFSA that we

have a credible alternative way of handling additional cases. So the sooner we can do this, the better.

>> Second, we need to pin down and cap SS's costs. I understand from Susan that she has told them that she is

expecting them to do the extra work pro bono but no deal has been done. I understand that Chris will be bottoming this

out urgently and that there will be a cap on any additional payments to them.

>> Third, we need a proper process for appointing the independent Chair of the working party. We cannot afford to make

the wrong choice here. We need to draw up a clear description of the role and the qualities we are looking for and then

interview some people who appear to fit the bill, and reference them properly (ie conversations not bits of paper).

>> Finally, I have asked Susan to keep the Board fully informed of future developments and to alert me to anything

which she is unable to resolve which could get in the way of getting the job done in the way it needs to be done.

>> She will be seeking conversations about all this with all the NEDs on an individual basis and will be in touch with you

to arrange these.

>> Best wishes

>> Alice

‘susannah.storey.
ngela Van-Den-Bogerd

>> Sent: Saturday, July 2
>> To: Alasdair Marnoch
>> Cc: Alice Perkins; Neil

Chris M Day

Crichton ngela Van-Den-Bogerd

>>

>> Subject: RE: Board note on horizon

>

>> Apologies all, it should have been this version of the note attached to yesterday's email, which incorporates the
insurance information (at paragraph 31) rather than leave that in a standalone note. It also includes a couple of additional
sentences on accounting arrangements at paragraph 24.

>>

>> Thanks,

>> Martin

>>

>

>> Martin Edwards I Chief of Staff to the Chief Executive

>> @postofficenews
>>

>>
>>
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>> From: Alasdair Marnoch
>> Sent: 27 July 2013 17:39
>> To: Alwen Lyons
>> Cc: Alice Perkins;

3 Virginia.holmes:
Paula Vennells; Chris M Day; Alwen Lyons; Susan Crichton;
Angela Van-Den-Bogerd; Martin Edwards
>> Subject: Re: Board note on horizon
>>

>> Thanks Alwen

>>

>> For the benefit of the other Board members I had a very good review with Susan and Alwen earlier this week focused
mainly on the history and immediate actions we are taking to dealing with the urgent case review. I was reassured by the
energy, resource and prioritisation of the work we are doing and I think it's fair to say on this we are working through as
quickly as is practical.

>>

>> In our discussion with Susan, Alwen explained why the case review was only going back to 2010 and the significance
of a Horizon upgrade (full reconciliations across every site etc). Could Alwen please elaborate on this point as a critical
issue will be determining how far back we need to go.

>>

>> Also what's the legal position with Fujitsu - do we think they are in any way culpable (and have we had our view
verified) and have we taken any action (noting that they have offered to pay£100k in support of costs)?

>>

>> Finally I seem to be missing the insurance update - could you please resend.

>>

>>A

>>

>> Sent from my iPad

>>

>> On 26 Jul 2013, at 15:48, "Alwen Lyons"
>

>>> Dear All

>>>

>>> Please find attached a detailed note from Paula providing an update on our programme of work in response to the
Horizon investigation.

>>>

>>> As Paula is now on leave, please could you direct any questions to Chris as her deputy, copied to Susan and
Angela.

>>>

>>>

>>> Thanks

>>> Alwen

>>> Alwen Lyons I Company Secretary

>>>

>>> (Description: address]

>>>

>>> 148 Old Street, LONDON, EC1V 9HQ

>>>

>>> [Description: phone]

>>> I
>>>l
>>>
>>> (Description: mobile]
>>> saseemeesnsmeneee —

wrote:

>>>

>>> _

>>>! GRO kmailto{

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>>>
>>> [Description: footer]

>>>

>>>

>>>

>>>

>>>

>>>

>>>

Sp FARRAR RRR sere: =~ eee eeeneeerrers

>>> This email and any attachments are confidential and intended for the addressee only. If you are not the named
recipient, you must not use, disclose, reproduce, copy or distribute the contents of this communication. If you have
received this in error, please contact the sender by reply email and then delete this email from your system. Any views or
opinions expressed within this email are solely those of the sender, unless otherwise specifically stated.

>>>

>>> POST OFFICE LIMITED is registered in England and Wales no 2154540. Registered Office: 148 OLD STREET,
LONDON EC1V 9HQ.

>>>
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>>> <image003.png>

>>> <image004.png>

>>> <image005.png>

>>> <image006.png>

>>> <20130725 board update on Horizon process.pdf>

>>

>>

>> HHS THN SAHA A

>> This email and any attachments are confidential and intended for the addressee only. If you are not the named
recipient, you must not use, disclose, reproduce, copy or distribute the contents of this communication. If you have
received this in error, please contact the sender by reply email and then delete this email from your system. Any views or
opinions expressed within this email are solely those of the sender, unless otherwise specifically stated.

>>

>> POST OFFICE LIMITED is registered in England and Wales no 2154540. Registered Office: 148 OLD STREET,
LONDON EC1V 9HQ.

>>

>> oreeees eeeeeerents ie 1 od

>>
>>

>> This message has been scanned for malware by Websense. www.websense.com

>>

>

>> nnn SHAH AER

>> This email and any attachments are confidential and intended for the addressee only. If you are not the named
recipient, you must not use, disclose, reproduce, copy or distribute the contents of this communication. If you have
received this in error, please contact the sender by reply email and then delete this email from your system. Any views or
opinions expressed within this email are solely those of the sender, unless otherwise specifically stated.

>>

>> POST OFFICE LIMITED is registered in England and Wales no 2154540. Registered Office: 148 OLD STREET,
LONDON EC1V 9HQ.

>>
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>>

>

>

> FREESE EERE REE REE

> This email and any attachments are confidential and intended for the addressee only. If you are not the named
recipient, you must not use, disclose, reproduce, copy or distribute the contents of this communication. If you have
received this in error, please contact the sender by reply email and then delete this email from your system. Any views or
opinions expressed within this email are solely those of the sender, unless otherwise specifically stated.

>

> POST OFFICE LIMITED is registered in England and Wales no 2154540. Registered Office: 148 OLD STREET,

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LONDON EC1V 9HQ.
>
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