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Bond Diclingow
Post Office
Initial Complaint Ni
Review and
Mediation Scheme
Andrew Parsons
5 September 2013
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1.
2.
Introduction
What is mediation?
Scheme process
Role of the advisor
Remedies and outcomes
Funding
Panel appointment
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1. What is mediation?
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2. Scheme process
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Phase 1
Investigation
‘Subpostmaster
‘submits Application
to Second Sight
‘Case confirmed
partis Pe = Subpostmaster ‘Subpostmaster
investig: engages returns Funding
gs nt ey professional ‘Agreement to Post
pebtehis advisor (optional Office (optional)
Post Office
provides Second Sight ‘Subpostmaster
information on the investigates the ‘submits Case
‘Subpostmaster's ‘Subpostmaster's case ‘Submission
case
Second Sight produces a Case
Review of its findings and a
recommendation on whether the
case is suitable for mediation
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Phase 2
Mediation
‘Subpostmaster is sent
Mediation Funding
Agreement
Case is passed to
CEDR/CEDR send Subpostmaster
jiation Agreement ‘engages professional
uote ae advisor (optional)
CEDR liaise with the Advisor assists Post Office discusses
Parties to select ‘Subpostmaster in case with
mediator and set Preparing for Subpostmaster before
mediation timetable mediation ‘mediation
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3. Role of the advisor - investigation
Review a Subpostmaster’s case
Help present the case in logical manner
Support case with evidence
Ensure the case is accurate
Establish the Subpostmaster’s objectives
Assist with responding to queries
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Role of the advisor - mediation
Advocate the Subpostmaster’s case
Contest Post Office’s position
Identify possible solutions
Advise on possible settlements
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4. Remedies and Outcomes
No guarantee of
resolution
Mediation Negotiation
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Possible remedies
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Funding Agreement
Engagement terms
5. Funding model
Payment
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Funding rules
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Invoicing
* Complete advisor details sheet
¢ Post Office raise a Purchase Order
* Invoices addressed to Subpostmaster
pe prasad as “Payable by Post Office
imited”
* Include Purchase Order number
« Do not exceed funding levels
¢« Submit invoices as required
- _* Payment made
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6. Panel Appointment
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