ExCo — Quarterly Risk Review
Review of top risks
Movement:
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19" November 2013
Top 5 risks as reported at XXXX (current profile reference number in brackets) —
(1) Plans are significantly hindered, redirected or otherwise changed by major stakeholders
(2) Dependency on small number of service or commercial contracts
@ (15) Non-compliance with regulatory framework or contractual obligations
© (19) Failure to respond to the competitive environment with pace
© (20) Failure to fully engage operators in the plans for Network Transformation
The top 5 have been replaced with the following 6 Risks, 1 of which is new to the profile, “Strike action within supply
chain could damage ability to distribute cash to network”.
Summary of top risks (of which there are 6):
Critical & Immediate risks
Risk Owner Current risk controls & assurance
Competition & market risks
Risk that current investigations identify Chris - Containment (Project Sparrow)
systemic weaknesses in systems and/or Aujard - Preventative Workstream (identifying &
processes (22) addressing route cause)
Action:
(SPARROW - Allegations relating to the - 24 line Risk Function review of Operational
integrity of the Horizon System) Standards
Financial - Trading Board
- - I _ I - Commercial Plan
Risk that income fails to materialise (e.g. Martin - Quarterly Mitigation Performance review
Govt depts do not provide business) (3) George
(Failure to deliver top line growth) Nick
Kennett
Financial - Benefits Realisation
- Evidence Value for Money (Tangible Benefits)
Failure to take action on central costs Chris Day Action:
and/or sustain lower cost base (6) - External benchmarking exercise
(Operating Model fails to deliver requisite
cost savings)
People and Culture Risk Fay Healey I- Tactical skills development
Post Office cannot develop sufficient
capacity or capability to deliver plans (7)
(Ineffective people capability resulting in
inability to deliver strategic plans)
- Talent and Development Programmes
- Leadership Behaviours
- Academy
- Performance Management Improvement
Action: Gap Analysis vs 2020 Strat plan (ExCo
Succession & Level 4s)
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Transformation
Failure to fully engage operators in the
plans for Network Transformation (20)
(non-delivery of NT Changes — failure to
deliver mandated change, if agreed next
week)
Kevin
Gilliand
- Communication Plan
- Stakeholder Engagement
- Offer package
Change reviews e.g.
McKinsey/BiS(Deloitte)/Royal Mail Project
Audit
- NFSP buy in to plans
Action:
- 24 Iine risk project review
NB: Failure to secure agreement in shift of programme
result in a review of strategy (subsidy vs closure)
from voluntary to scheduled transformation will
Theme - People & culture?
Strike action within supply chain could
damage ability to distribute cash to
network (IR/CWU) (New)
Kevin
Gilliand
- Communication — Internal & PR
- 3 Party Contingency Planning
- Working Group — looking at revised ways of
working e.g. alternative carriers
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