POL00218910 - Emails RE: Working Group meeting of Complaint and Mediation Scheme request for info. from POL’s suspense account.

Evidence on official site

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From: Peter Goodman[IMCEAEX-
_O=MMS_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FY DIBOHF23SPDLT+29
_CN=RECIPIENTS_CN=PETER+20GOODMAN25870A10-CB5F-46B5-B5F5-
1DB673909F70103@C72A47. ingest.local]

Sent: Fri 16/01/2015 8:39:07 AM (UTC)
To: i } Charles
Cc:
Subject: RE: suspense accounts
Alisdair

Rod has already been working on this and is the expert in this area. Rod has always worked directly with Chris on
anything Sparrow related so he is going to contact you on this.
Peter

Peter Goodman I Head of Finance Operations

reet, London, EC1V 9HQ

014 Win
n Best Ai
BusinessFinance y,
Awards 2014

From: Alisdair Cameron

Sent: 15 January 2015 17:18

To: Peter Goodman; Charles Colquhoun
Subject: FW: suspense accounts
Peter, Charles

Who should I speak to about this and who would attend? Thanks Al

From: Ruth Phillips

Sent: 15 January 2015 17:02
To: Alisdair Cameron

Subject: FW: suspense accounts
Alisdair

One for you.

Tracy

Ruth Phillips I Personal Assistant to Chief Financial Officer
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id Street Wina.148 Old Street, LONDON, EC1V 9HQ
Postline I 0!
iMobex GRO.

From: Belinda Crowe

Sent: 15 January 2015 16:59
To: Ruth Phillips

Cc: Chris Aujard; Belinda Crowe
Subject: suspense accounts

Tracy
As discussed, could you please pass this to Alisdair. Many thanks Belinda
Dear Alisdair

I understand that Chris Aujard has spoken to you about the discussion at yesterday’s Working Group meeting of the
Complaint and Mediation Scheme. For some months, Second Sight and the independent chair of the Working Group —
Sir Anthony Hooper — have been asking for information on the operation of the Post Office’s Suspense Account. Put
simply, this amounts to:

e How much is absorbed into Post Office P&L from the suspense account each year; and

e¢ How much of that relates to money which is/may be properly due to Subpostmasters.

The nub of the issue is whether it is possible for a Subpostmaster/Subpostmasters to have made good a loss in branch
or held accountable for a loss where it later transpires that the money was not owed therefore Post Office gains.

Please find attached a more detailed note on Second Sight’s questions which you will see ask for rather more detail. It
has become essential that we address these questions as a matter of urgency (although it could be that we cannot
provide all the information Second Sight have requested in the attached document). The Chair of the Working Group
is now pressing to provide answers as he has been asking for answers for some time. I’d be very grateful of you could
give this your urgent consideration.

In addition, we have taken an action from the Working Group to organise a meeting between Second Sight and POL
finance on these issues. I’d be grateful if you would also urgently consider who might attend such a meeting.

Thank you in anticipation

Belinda

Belinda Crowe
148 Old Street, LONDON, EC1V 9HQ.

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