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Message
From: Wendy Mahoney r “RDA. —
on behalf of I Wendy Mahoney}. GRO }
Sent: 26/04/2016 11:18.
To: martin.smithi.
cc: Rodric Williams
harry.bowyert:
Subject: FW: The Wimbledon Transaction Correction Issue
Hi Martin
FSC have now provided an update on questions 7 and 8. Please see narrative and table below. If you require any
further information , please let me know.
I have looked into the unpaid cheque GL for all items that have been posted since 2010, this resulted in 15,000+
items. These were all looked at to find any obvious adjustments that net and any TC that had been issued correctly to
allow these to be discounted. It became clear that the ones available to investigate have been dealt with correctly,
however system archiving at 13 months meant that a large number were unavailable to investigate.
I then moved onto the actual TCs that had been issued (volume 1462) and read individually the text detailing the cause of
the TC. From this I managed to pull out the details for the archived items.
Results as below for all TCs issues 2010 to current date.
TCs issued for incorrect icon used or stock adjusted to unpaid = 26
TCs compensated from the above to leave nil liability = 18
TCs issued not compensated that feature the same issue as Wimbledon listed below.
Date CRIDR I FAD/BRANCH NAME Value TC Text
Transaction Correction issued for In Pounds132.10 debit due
to an incorrectly stock adjusted item. You have used the
unpaid cheque iconinstead of the cheque icon.DATE
072109 £ 08.07.2013EVIDENCE SENT TO THE OFFICE.ANY QUERIES
12/07/2013 I Debit HANSLOPE 132.10 PLEASE CONTACTKAREN LANGFORD:
TRANSACTION CORRECTION ISSUED FOR In Pounds40.00
CREDIT DUE TO AN INCORRECTLY STOCK ADJUSTED
ITEM. YOU HAVE USED THE UNPAID CHEQUE ICONINSTEAD
OF THE CHEQUE ITEM WHEN DOING A STOCK
ADJUSTMENT.THEREFORE 40.00 CREDIT TO THE
150246 OFFICE.EVIDENCE IN THE PO! PLEASE
08/10/2013 I Credit I WOLVERHAMPTON I £ 40.00 I CONTACTKAREN LANGFORD.
Astock adjustment for 44.00 was completed by Stock Unit GP
Employee ID HHU003 on 20.08.2014The unpaid cheque icon
has been selected in error, therefore this transaction
177005 has been issued to balance your office.Nikki Cook
28/08/2014 I Debit KINGS CROSS £ 44.00
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Astock adjustment for 44.10 was completed by Stock Unit AA
Employee ID CBI001 ON 23.07.2014The unpaid cheque icon
has been selected in error, therefore this transaction
198548 correction has been issued to balance your office.Nikki Cook
28/08/2014 I Debit WALCOT £ 44.10
Astock adjustment for 0.05 was completed by Stock Unit
AA Employee ID CRO001 on 10.10.2014.The unpaid cheque
icon has been selected in error, therefore this transaction
206418 een issued to balance your office.Nikki Cook
22/10/2014 I Credit STONEWELL £ 0.05 I
A stock adjustment for 105.00 was completed by Stock Unit
AA Employee ID JHA001 on 17.11.114.The unpaid cheque icon
has been selected in error, therefore this transaction
208858 £ has been issued to balance your office.Nikki Cook
18/11/2014 I Debit PENNYGHAEL 105.00
TRANSACTION CORRECTION ISSUED FOR In Pounds440.60
DEBIT DUE TO AN INCORRECTLY STOCK ADJUSTED ITEM. YOU
HAVE USED THE UNPAID CHEQUE ICONINSTEAD OF THE
CHEQUE ICON WHEN DOING A STOCK ADJUSTMENT ON
STOCK UNIT OOH.EVIDENCE IN THE POSTTHEREFORE 440.60
253508 £ DEBIT TO THE OFFICE.EVIDENCE IN THE POSTANY QUERIES
28/05/2014 I Debit UPTON 440.60 PLEASE CONTACTKAREN LANGFORD...
A stock adjustment for 122.00 was completed by Stock Unit
GA Employee HAU0001 on 23.06.2014.The unpaid cheque
icon has been selected in error, therefore this transaction
282205 £ een issued to balance your office. Nikki Cook
10/09/2014 I Debit QUEENS ROAD 122.00
Z>
©
Confidential Information:
Wendy Mahoney
Support Services Issue Resolution Advisor
Post Office Limited
Guildhall, 57 Queen St
Glasgow
This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorised review,
use, disclosure or distribution is prohibited.
If you are not the intended recipient please contact me by reply email and destroy all copies of the original message.
From: Wendy Mahoney
Sent: 05 April 2016 16:09
To: 'martin.smithé_
Ce: Rodric Williams; 'simon.clarke@
!; tharry.bowyer(,
Subject: FW: The Wimbledon Transaction Correction Issue
Martin
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’'m covering for Andy Winn at the moment. Please find responses to the first six questions. Questions seven and eight
will take slightly longer as I will have to obtain further information from different departments within POL. This could be
further delayed due to period end reporting taking place in FSC. I hope this is ok ?
Responses to your original questions in blue text below.
Kind Regards
Wendy
Wendy Mahoney
4—_> Case Review Team Leader
Post Office Limited
Guildhall, 57 Queen St
Glasgow
G1 3AT
Confidential Information:
This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorised review,
use, disclosure or distribution is prohibited.
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From: Wendy Mahoney On Behalf Of Andrew Winn
Sent: 05 April 2016 10:57
To: Wendy Mahoney
Subject: FW: The Wimbledon Transaction Correction Issue
Wendy Mahoney
/ > Case Review Team Leader
Post Office Limited
Guildhall, 57 Queen St
Glasgow
G1 3AT
Confidential Information:
This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorised review,
use, disclosure or distribution is prohibited.
If you are not the intended recipient please contact me by reply email and destroy all copies of the original message.
From: Martin Smith [mailto. GRO i
Sent: 30 March 2016 12:15
To: Andrew Winn
Ce: Rodric Williams; Simon Clarke; Harry Bowyer
Subject: The Wimbledon Transaction Correction Issue
Dear Andy,
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During the bi-weekly conference call on 23"! March 2016 you made reference to a branch at
Wimbledon and explained that Transaction Corrections had been issued which should not have been
so issued and that they had accordingly been “undone”. You went on to explain that there was a risk
that Transaction Corrections may have similarly been issued to other branches which may have
caused losses, possibly going back as far as 2005.
I would be grateful if you could explain:-
1. The precise reason the transaction corrections had been issued to the Wimbledon branch;
Unpaid cheques held in the stock unit.
2. The value of the transaction corrections in this particular case;
The value of the original Transaction Correction is £2400.00
3. The effect of those transaction corrections on branch accounting;
It doubled up the discrepancy from £2400.00 to £4800.00
4. Why the transaction corrections should not have been issued;
This was a value stock item, this item should have been “adjusted” in branch.
5. How the transaction correction issue was discovered;
The branch contacted their Franchise Contracts Manager
6. Whether this issue has arisen as a result of a bug in the Horizon system;
This issue has risen due to an error in branch and then further confusion in Finance Service Centre regarding the
issuing of TC’s.
7. Whether this is an isolated incident or this is an issue which has or may have affected other
branches.
8. If this issue has affected other branches, the period of time over which transaction corrections
may have been wrongly issued and the names of the branches affected.
Many thanks,
Kind regards,
Martin.
Martin Smith
CartwrightKing
mee SOLICITORS —
Offices Nationwide
www.cartwrightking.co.uk
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