POL00285759
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womblebonddickinson.com
3 October 2018 Womble Bond Dickinson (UK) LLP.
Oceana House
Second Letter 39-49 Commercial Road
Southampton
S015 1GA
Freeths LLP
100 Wellington Street
Leeds
West Yorkshire
LS1 4LT
i Our ref:
By‘email only APOIALP1/377205.12
Your ref:
Email: james.hartley:
Dear Sirs
Post Office Group Action
Horizon Issues Trial - Defendant's Stage 3 Disclosure
We refer to your letter of 19 September 2018.
As an overarching response to your letter, Post Office has undertaken its disclosure exercise in a
transparent manner and sought to assist the Claimants by providing additional information and
assistance where possible.
In contrast, the Claimants have failed to engage with the concerns that Post Office has raised about the
methods by which the Claimants’ have undertaken their disclosure, which have included the application
of redactions, the multiples rounds of delayed disclosure and the scope of Stage 3 Disclosure. Those
concerns have now been raised on numerous occasions, and most recently in our second and third
letters of 12 September 2018 to which we are yet to receive a response.
We note that the majority of the queries in your letter of 19 September 2018 could have been answered
without assistance from Post Office, simply by using the facilities available through your e-disclosure
platform to search the documents and metadata we have disclosed. We have been able to respond to
your queries on that basis. Before raising concerns and queries about the disclosure provided by Post
Office, please analyse the information, data and documents which have already been provided. The
time and effort required to respond to your queries is a matter which will be raised when the costs of
disclosure fall to be considered.
4. DATE RANGES FOR STAGE 3 DISCLOSURE
$1 Your letter raises concerns that a limited number of documents have been disclosed by Post
Office within the relevant date periods and sets out, by reference to the various tranches of
disclosure, the date periods in which you believe limited disclosure has been provided. We have
addressed below each of the document sets with which you raise concern.
Known Error Log ("KEL") (disclosed on 10 May 2018)
12 As explained in our letter of 9 May 2018, the KEL entries are stored in Fujitsu's proprietary
database. Fujitsu extracted the documents from this database, which were then uploaded to our
‘Womble Bond Dickinson (UK) LLP is a limited liability partnership registered in England and Wales under number 0C317661. VAT registration
‘number is GB123393627. Registered office: 4 More London Riverside, London, SE1 2AU, where a list of members’ names is open to inspection. We
use the term partner to refer to a member of the LLP, or an employee or consultant who is of equivalent standing. Wombie Bond Dickinson (UK) LLP
is authorised and regulated by the Solicitors Regulation Authority.
‘Womble Bond Dickinson (UK) LLP is a member of Womble Bond Dickinson (International) Limited, which consists of independent and autonomous
law firms providing services in the US, the UK, and elsewhere around the world. Each Womble Bond Dickinson entity is a separate legal entity and is
not responsible for the acts or omissions of, nor can bind or obiigate, another Womble Bond Dickinson entity. Womble Bond Dickinson (international)
Limited does not practise law. Please see www.womblebonddickinson.com/legal notices for further details.
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e-disclosure platform. None of the KEL entries which were extracted by Fujitsu and provided to
us were withheld from disclosure on the basis of privilege or relevancy.
1.3 Your letter states that fewer than 30 documents in this category have been disclosed in each
year from 2000 — 2003. Using the document dates of the KEL entries, the data below has been
extracted from our e-disclosure platform, which shows that a far greater number of documents
between these date ranges have in fact been disclosed. For completeness, we have included a
full list of date ranges. The metadata containing the document date was provided to you during
disclosure and is readily available for you to analyse in your e-disclosure platform.
Document Date I Total
2018 I 208
2017 562
2016 329
2015 333
2014 324
2013 425
2012 439
2011 608
2010 1,002
2009 917
2008 541
2007 320
2006 412
2005 542
2004 634
2003 479
2002 104
2001 89
2000 128
1999 23
1.4 As brought to your attention in our letter of 9 May 2018, due to the nature in which the
documents are stored, it was not possible to extract the creation and revision dates. However, to
ensure that the dates of the KEL entries were available for analysis, Post Office incurred
additional expense in extracting the document dates contained within the KEL entries and
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1.5
1.6
1.8
1.9
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overlaying this information onto each of the documents metadata in the data room. Post Office
took steps to ensure that the Claimants were able to undertake their own analysis of the date
ranges and we expected such analysis would be undertaken before issues are raised with us.
Claimants’ request for Horizon Technical Documents (disclosed on 10 April 2018)
The documents disclosed within this batch were the 100 documents selected by the Claimants
pursuant to paragraph 7 of the Third CMC Order. Post Office provided disclosure of the specific
documents sought by the Claimants and did not therefore control the date ranges which these
fell within. Having disclosed to you the documents you requested, we do not understand what
legitimate criticism you can make. Nevertheless, if the Claimants wished to be provided with
documents within the 1996-2003 date range, they could have requested them six months ago.
Horizon Technical Disclosure (disclosed on 18 July 2018)
Your letter confirms that 47 documents were disclosed on 18 July 2018 which were part of the
Horizon Technical Disclosure. As explained below, the Horizon Technical Disclosure Post Office
provided on this date was formed of documents sourced from Dimensions that had previously
been withheld from inspection on the concern that they contained privileged material.
As explained in our letter of 17 May 2018, through keyword searching it was identified that
10,758 (32,702 when families are included) of the documents stored within Dimensions (which
was the source of the Horizon Technical Disclosure) may contain privileged material and
inspection of these documents was not provided. However, a list of the documents withheld was
provided to you at that time. By way of our letters of 17 May, 17 July and 23 July 2018 an
invitation was given that if there were a small number of non-disclosed Dimensions documents
which the Claimants’ Expert wished to review, then we would be open to reviewing these on an
individual basis. This same opportunity was also open to Dr Worden.
In relation to the 47 documents disclosed on 18 July 2018, Dr Worden had identified a small
number of the Dimensions documents which fell within the above pool and which were of
interest to him. As per the open invitation to the Claimants’ Expert, following Dr Worden's
request for these documents, they were reviewed for privilege and provided to Dr Worden. To
ensure equality of information between the parties' experts these documents were then provided
to you by way of further disclosure.
Whilst the disclosure provided on 18 July 2018 was a small number of documents from a limited
date range, this disclosure cannot be taken in isolation from the wider class of Horizon Technical
Disclosure of which it was part (being technical documents regarding Horizon stored by Fujitsu in
its Dimensions system). Post Office has provided disclosure of approximately 112,000
documents within this class spanning from 1995 to 2018, as follows:
Document Date I Total
2018 665
2017 2,887
2016 4,172
2015 3,775
2014 3,613
2013 5,742
2012 3,296
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2011 3,422
2010 5,981
2009 14,147
2008 7,900
I 2007 9152
2006 4,163
2005 5,290
2004 6,268
2003 4,423
2002 5,787
2001 5,245
2000 5,775
1999 4,696
1998 2,936
1997 2,619
1996 151 I
1995 18
Stage 3 Disclosure (disclosed on 3 July, 18 July, 2 August and 28 August 2018)
1.10 The remaining document sets which you raise concerns with form part of Stage 3 Disclosure.
Your letter seeks to consider each disclosure list in isolation from the other disclosure lists by
raising concerns that limited documents from particular years were provided in each list. These
stages of disclosure cannot be considered in isolation from each other. For example, whilst one
Stage 3 Disclosure list may contain no, or limited, documents from 2003, these documents may
be included within another Stage 3 Disclosure list.
1.11 Your letter asks for us to set out the process of identifying, reviewing and disclosing relevant
documents for Stage 3 Disclosure and confirm why there appears to be such a limited number of
documents disclosed in each stage during relevant periods. In our letters of 22 June, 1 August
and 10 August 2018 we have already provided detailed explanations of the steps taken in
relation to each class of document. We will not repeat in this letter information already been
provided to you.
2. THIRD PARTY REPORTS
241 Since the requests in your letter for disclosure of third party reports refer to particular documents
within an identified date range, Post Office will take steps to locate these documents and provide
disclosure of them. It should be noted that the scope of this disclosure will be to the reports
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which you have specifically referred to in your requests and not a broader search for all third
party reports which have been produced. We anticipate that locating and reviewing these
documents will take a couple of weeks and we will provide an update shortly.
3. FURTHER DISCLOSURE
3.4 Your letter requests disclosure of documents which relate to the incidents and issues referred to
in POL-0171024 and POL-0217341. As currently drafted, your requests for disclosure do not
enable Post Office to make targeted searches for documents that would relate to these matters.
So that Post Office can understand and consider the further disclosure which you now seek,
please provide your requests in the form of a Model C request, specifying either a particular or
narrow class of document relating to a particular Issue for Disclosure, as required under the
Disclosure Pilot for the Business and Property Courts.
3.2 We note your comments on the redaction of POL-0171022. As explained in section 3 of our
letter of 5 September 2018, some of the documents disclosed in Stage 3 Disclosure were reports
to Post Office's Board of Directors and Group Executive and the minutes arising from their
meetings. POL-0171022 was one of these documents. The documents submitted to these
groups and committees (and the minutes and actions arising therefrom) cover a multitude of
matters which are being brought to their attention, only one of which is Horizon. The non-relevant
information contained within such documents was therefore redacted on the basis that it was
irrelevant to any issue in these proceedings and was confidential. Further, some of the contents
of these documents would also be covered by legal privilege.
4, FUJITSU ADVICE
441 We note that your request for disclosure relates to the operation of POLSAP. We shall be writing
separately on this topic shortly.
5. DOCUMENT VERSIONS
6.1 As previously expressed in our letter of 28 June 2018, the claim being brought against Post
Office spans a period of 20 years and touches upon the majority of Post Office network
operations. It would neither be reasonable nor proportionate for Post Office to undertake a
disclosure exercise which would necessarily locate every document (and versions of that
document) which has ever been created over that 20 year period.
5.2 The Disclosure Pilot was in large part adopted for that reason, which required Post Office to
undertake a reasonable and proportionate search for specified classes of documents. Post
Office has done so. For Post Office to locate all versions of every document would require it to
search an enormous number of sources where drafts / previous versions of documents could be
stored (for example, it would require the extraction of email accounts for numerous individuals
who may have circulated for comment draft documents which may have not been saved to a
shared location).
5.3 Nevertheless, in relation to your 37 requests for disclosure of all versions of a document, 33 of
your requests relate to documents which were sourced from Dimensions (Fujitsu's technical
document repository). For these documents there are a number of methods by which the
Claimants’ could have undertaken their own analysis and confirmed that disclosure of all
versions had been provided.
5.3.1 An index of the documents within Dimensions was provided to you on 21 November
2017 (Dimensions Index). The Dimensions Index contained a list of the documents
stored in Dimensions, but importantly also confirmed the different versions of each
document that were stored in Dimensions. The Claimants have therefore been made
aware of the versions of these documents that exist.
5.3.2 Each document sourced from Dimensions has a unique reference code (ie.
CS/PRO/144) which is also part of the file name metadata (ie. CSPRO144_0.1.doc). A
search in your e-disclosure platform for documents which have a name similar to
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"CSPRO144" would have brought to your attention all versions of this document that
had been disclosed.
5.3.3 Each document sourced from Dimensions contains a version number. This can be
located in either the file name (ie. "CSPRO144_0.1.doc" — this is version 0.1 of the
document), or within the contents of the documents. Each of the documents contains
a document control / document history section which lists the versions which have
been produced. A brief review of this section would have allowed you to confirm
whether there were any versions which have not been disclosed.
5.3.4 As explained in paragraph 1.7 above, a number of the documents sourced from
Dimensions were not provided for inspection. A list of these documents was however
provided and there remains an open invitation to request inspection of these
documents if required by the Claimants’ Expert. If there were particular versions of a
document which were not provided for inspection, then it was open to you to review the
list and request inspection. 6 of your 37 requests fall within this category and it was
known to you why inspection of these documents had not been provided.
5.4 As shown from the above, the knowledge of the versions in existence and the versions which
have been disclosed / provided for inspection was openly provided to you. Post Office and the
Claimants have access to the same information and are able to undertake the same analysis.
From an analysis of the documents disclosed and the Dimensions Index you could have easily
confirmed whether any versions which were stored within Dimensions had not been disclosed.
5.5 In responding to your requests, we have been required to undertake this analysis on your behalf.
For 26 of your requests, Post Office has already provided disclosure of all versions listed within
the Dimensions Index and there was no basis on which to make requests for further disclosure.
5.6 it should be kept in mind that Post Office was required to provide disclosure of "technical
documents regarding Horizon stored by Fujitsu in Dimensions systems". \f a version of a
document sourced from Dimensions systems is held in an alternative source (ie. attached to an
email), then Post Office was not ordered to search and give disclosure of such documents.
57 Before making further requests of this nature, please confirm that you have conducted
appropriate searches and checks of the documents and metadata which has already been
disclosed (and describe such searches and checks), and taken into account the requirement for
Post Office to have undertaken a reasonable and proportionate search for documents. Post
Office is willing to assist in the event that your queries cannot be answered on the basis of the
information already provided. However, if it later transpires that adequate documents / metadata
were available then Post Office reserves its rights to recover the costs incurred in responding to
your queries.
5.8 In this instance, we have considered each of your requests and our responses are contained at
Schedule 1 to this letter.
Yours faithfully
\bwloie Bond OQickinsor (oeLLe
Womble Bond Dickinson (UK) LLP
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Reconciliation and
Incident Management
from Dimensions, with reference
number CS/PRO/144.
SCHEDULE 1
Reques I Document Title Versions disclosed WBD Comments
tNo
1 Recovery - Horizon POL-0156359 (Version 1) Please see our comments at
Online Quick ‘ paragraph 5.1 above in relation
Reference Guide POL-0172112 (Version 4) to the requirement for Post
POL-0001727 (Version 5) Office to provide disclosure of
all versions of this document.
2 Helpline Call Logs The documents referred to are logs of I We would welcome clarification
a call with the Horizon Service Desk. on your concerns.
These documents seem to be
duplicates of each other rather than
being different versions. Given that
the documents are logs to which
entries are added, and the logs run
from the query being opened to
closed, we do not understand how a
different version of this document
would exist.
3 Horizon Online Data The document identified was sourced As explained at paragraph 5.3.4
Integrity for Post from Dimensions, with reference above, some versions of
Office Ltd number ARC/GEN/REP/1229. ARC/GEN/REP/1229 were not
, provided for inspection since
Versions 0 and 4.1 of this document ‘
have been disclosed (see POL- eed Kaniond. These
0219298 and POL-0119414). documents were brought to
your attention in the document
list provided alongside
disclosure.
On the basis of your request for
inspection, we shall review the
withheld versions of this
document for privilege and
provide inspection as
necessary.
4 Initial Complaint POL-0022841 and POL-0022845 (13 I This document was contained
Review and Mediation I March 2014) within the Second Sight
Scheme: Factfile Disclosure. Keyword searching
POL-0022854 (17 March 2014) of the Second Sight documents
POL-0022996 and POL-0023002 (16 has identified that one version
April 2014) of this document has not been
disclosed since it is a duplicate
of POL-0022996.
Please see our comments at
paragraph 5.1 above in relation
to the requirement for Post
Office to provide disclosure of
all versions of this document.
5 Network Banking The document identified was sourced All versions listed in the
Dimensions Index have been
disclosed and provided for
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Reques
tNo
Document Title
Versions disclosed
WBD Comments
Processes
Versions 0, 0.1, 0.2, 0.3 and 0.4 of this
document have been disclosed (see
POL-0066399, POL-0066428, POL-
0068677, POL-0069252, POL-
0069686 & POL-0032841).
inspection.
POLSAP High Level
Design
The document identified was sourced
from Dimensions, with reference
number POLSAP/DES/INF/HLD/0003.
Versions 0, 0.1, 0.2, 0.3, 0.4, 0.5, 0.6,
0.7 and 2 of this document have been
disclosed (see POL-0104381, POL-
0104384, POL-0104780, POL-
0105557, POL-0105760, POL-
0105799, POL-0106282, POL-
0108332 & POL-0112589).
All versions listed in the
Dimensions Index have been
disclosed and provided for
inspection.
Reconciliation and
Incident Management
Joint Working
Document
The document identified was sourced
from Dimensions, with reference
number SVM/SDM/PRO/0012.
Versions 0, 0.1, 1.0, 1.1, 1.2, 2.0, 2.1,
3.0 and 3.1 of this document have
been disclosed (see POL-0085859,
POL-0089723, POL-0090031, POL-
0122123, POL-0122640, POL-
0123255, POL-0124274, POL-012513
& POL-0128455).
All versions listed in the
Dimensions Index have been
disclosed and provided for
inspection.
Terms of Reference
for POA BIF and PTF
The document identified was sourced
from Dimensions, with reference
number SVM/SDM/STD/2593.
Versions 0, 0.3 and 1.0 of this
document have been disclosed (see
POL-0136729, POL-0136730, POL-
0136927).
All versions listed in the
Dimensions Index have been
disclosed and provided for
inspection.
TPS - EPOSS
Reconciliation - TIP
Transaction Repair
The document identified was sourced
from Dimensions, with reference
number PI/DES/008.
Versions 0 and 3.0 of this document
have been disclosed (see POL-
0032939 and POL-0054975).
As explained at paragraph 5.3.4
above, some versions of
PI/DES/008 were not provided
for inspection since they were
responsive to a privileged
keyword. These documents
were brought to your attention
in the document list provided
alongside disclosure.
On the basis of your request for
inspection, we shall review the
withheld versions of this
document for privilege and
provide inspection as
necessary.
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Reques I Document Title Versions disclosed WBD Comments
tNo
10 Data Reconciliation The document identified was sourced I All versions listed in the
Service High Level from Dimensions, with reference Dimensions Index have been
Design Delta for HNG- I number DES/APP/HLD/0033. disclosed and provided for
ws I Versions 0, 0.1, 0.2, 0.3, 0.4, 0.5,1 I mspection.
and withdrawn of this document have
been disclosed (see POL-0088757,
POL-0088767, POL-0088821, POL-
0090506, POL-0090520, POL-
0090866, POL-0107129 & POL-
0150431).
11 End to End The document identified was sourced I All versions listed in the
Reconciliation from Dimensions, with reference Dimensions Index have been
Reporting number SVM/SDM/SD/0020. disclosed and provided for
Versions 0, 0.11.0, 1.1, 1.2, 1.3, 2.0, I inspection.
2.1, 2.2, 3.0, 3.1, 3.2 and 4.0 have
been disclosed (see POL-0086661,
POL-0088261, POL-0089703, POL-
0101896, POL-0121412, POL-
0121986, POL-0123253, POL-
0123908, POL-0124572, POL-
0125222, POL-0128357, POL-
0147778 & POL-0151930).
12 NR2 Electronic Point The document identified was sourced I With the exception of version
of Sale Service: from Dimensions, with reference 0.1, all versions listed in the
Processes and number CS/PRO/021. Dimensions Index have been
Procedures A disclosed and provided for
bay Versions 0.2, 0.3, 0.5, 1, 1.1, 2, 2.1, 3, I ; -
Desorption 3.1 & 4 have been disclosed (see REpertON.
POL-0045569, POL-0045627, POL- Version 0.1 was withheld on the
0047537, POL-0049632, POL- basis that it may contain
0049587, POL-0050412, POL- privileged material and shall be
0049668, POL-0051949, POL- reviewed for disclosure.
0050590 and POL-0058732)
13 CS Support Services The document identified was sourced I All versions listed in the
Operations Manual from Dimensions, with reference Dimensions Index have been
number CS/QMS/004. disclosed and provided for
Versions 0, 0.1, 1.0 and 2.0 have been I "sPection.
disclosed (see POL-0056527, POL-
0056428, POL-0057174 and POL-
0061572).
14 EFTPoS System The document identified was sourced I With the exception of version
Requirements from Dimensions, with reference 1.1, all versions listed in the
Specification number NB/SRS/002. Dimensions Index have been
Versions 0, 0.1, 0.2, 0.3, 0.4, 0.5, 0.6, I HS\osed and provided for
1.0 have been disclosed (see POL- ~
0063168, POL-0061135, POL- Version 1.1 was withheld on the
0063023, POL-0062681, POL- basis that it may contain
0062288, POL-0061934, POL- privileged material and shall be
0061799 and POL-0061605). reviewed for disclosure.
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Reques I Document Title Versions disclosed WBD Comments
tNo
15 Customer Service The document identified was sourced I All versions listed in the
Operational Change from Dimensions, with reference Dimensions Index have been
Procedure number CS/PRD/019. disclosed and provided for
Versions 0, 0.1, 0.4, 0.5, 1 and inspection.
withdrawn have been disclosed (see
POL-0122699, POL-0074909, POL-
0067439, POL-0074471, POL-
0072842 and POL-0068342).
16 TPS HR SAP The document identified was sourced As explained at paragraph 5.3.4
Summarisation & from Dimensions, with reference above, some versions of
Transaction number EA/HLD/009. EA/HLD/009 were not provided
Corrections HLD Versions 0, 0.1, 0.2, 1 and withdrawn for inspection since they were
"1 responsive to a privileged
have been disclosed (see POL- ke
eyword. These documents
0032924, POL-0076077, POL- r
0076419, POL-0076747 and POL- IW" brought to your attention
0077336) in the document list provided
, alongside disclosure.
On the basis of your request for
inspection, we shall review the
withheld versions of this
document for privilege and
provide inspection as
necessary.
17 TES Reconciliation The document identified was sourced I All versions listed in the
File Delivery Reporting I from Dimensions, with reference Dimensions Index have been
Low Level Design number NB/LLD/079. disclosed and provided for
Version 0, 0.1 and 1.0 of this ASP:
document have been disclosed (see
POL-0076003, POL-0077442 and
POL-0077734).
18 S80 Impact Release 3 I The document identified was sourced I All versions listed in the
EPOSS Counter from Dimensions, with reference Dimensions Index have been
Operational Support number EP/SPG/001. disclosed and provided for
Gis Versions 0, 0.1, 0.2 and 1.0 have been Ingpection:
disclosed (see POL-0081468, POL-
0081475, POL-0081677 and POL-
0081931).
19 TPS Reconciliation & I The document identified was sourced I All versions listed in the
Incident Management
from Dimensions, with reference
number CS/PRO/111.
Versions 0, 0.2, 0.3, 0.7, 0.8, 1.0, 1.1,
1.2, 1.3, 2.0, 4.0, 4.1, 4.2, 5.0, 5.1 and
withdrawn have been disclosed (see
POL-0032862, POL-0050665, POL-
0051981, POL-0052032, POL-
0055555, POL-0056280, POL-
0056673, POL-0060096, POL-
0061068, POL-0062722, POL-
0065590, POL-0069169, POL-
0082393, POL-0082789, POL-
Dimensions Index have been
disclosed and provided for
inspection.
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Reques I Document Title Versions disclosed WBD Comments
tNo
0083720, POL-0084137, POL-
0106060 and POL-0122636)
20 S80 Release Note - The document identified was sourced I All versions listed in the
Deferred PEAKS List I from Dimensions, with reference Dimensions Index have been
— Counter number CS/REN/032. disclosed and provided for
Versions 0.1, 0.2 and 1.0 have been inspector:
disclosed (see POL-0032858, POL-
0082654, POL-0083918 and POL-
0083919).
21 HNG-X Integration The document identified was sourced I All versions listed in the
Architecture from Dimensions, with reference Dimensions Index have been
number ARC/APP/ARC/0002. disclosed and provided for
Versions 0, 0.1, 0.2, 0.3, 0.4, 1.0 and I Mmspection.
withdrawn have been disclosed (see
POL-0086691, POL-0087822, POL-
0087918, POL-0088572, POL-
0089294, POL-0089295, POL-
0122124 and POL-0215821).
22 S80 Release Closure I The document identified was sourced I All versions listed in the
Report from Dimensions, with reference Dimensions Index have been
number PM/REP/013. disclosed and provided for
Versions 0.1 and 1 have been mepectons
disclosed. Version 0 has not been
disclosed since it is a blank, irrelevant
document (see POL-0087402 and
POL-0089062).
23 Customer Services The document identified was sourced I All versions listed in the
Architecture for HNG- I from Dimensions, with reference Dimensions Index have been
x number ARC/SVS/ARC/0002. disclosed and provided for
Versions 0, 0.1, 0.2, 1.0, 1.1, 1.2, 1.3, I Inspection.
1.4, 1.5, 2.0 and withdrawn have been
disclosed (see POL-0087780, POL-
0088363, POL-0089410, POL-
0092380, POL-0096156, POL-
0102501, POL-0102505, POL-
0102663, POL-0118411, POL-
0118696 and POL-0144846).
24 Counter Type X The document identified was sourced I All versions listed in the
Reference Data from Dimensions, with reference Dimensions Index have been
Definitions number DES/GEN/SPE/0003. disclosed and provided for
50 versions of this document have
been disclosed (see POL-0091530,
POL-0093019, POL-0095270, POL-
0108345, POL-0109841, POL-
0109904, POL-0116292, POL-
0118363, POL-0118364, POL-
0118514, POL-0118779, POL-
0118780, POL-0119386, POL-
0119389, POL-0119391, POL-
inspection.
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Reques I Document Title Versions disclosed WBD Comments
tNo
0119841, POL-0120863, POL-
0121200, POL-0121435, POL-
0122046, POL-0122254, POL-
0122751, POL-0123552, POL-
0123676, POL-0123828, POL-
0123887, POL-0124001, POL-
0124114, POL-0124375, POL-
0124376, POL-0124438, POL-
0124476, POL-0124920, POL-
0126521, POL-0127475, POL-
0129358, POL-0132294, POL-
0134665, POL-0134703, POL-
0135089, POL-0135492, POL-
0135793, POL-0137565, POL-
0138000, POL-0138676, POL-
0138813, POL-0152997, POL-
0153125, POL-0153126 and POL-
0153156).
25 End to End The document identified was sourced I All versions listed in the
Reconciliation from Dimensions, with reference Dimensions Index have been
Reporting number SVM/SDM/SD/0020. disclosed and provided for
Versions 0, 0.1, 1.0, 1.1, 1.2, 1.32.0, I mspection.
2.1, 2.2, 3.0, 3.1.3.2 and 4.0 have
been disclosed (see POL-0032990,
POL-0086661, POL-0088261, POL-
0089703, POL-0101896, POL-
0121412, POL-0121986, POL-
0123253, POL-0123908, POL-
0124572, POL-0125222, POL-
0128357, POL-0147778 and POL-
0151930).
26 Reconciliation and The document identified was sourced I All versions listed in the
Incident Management I from Dimensions, with reference Dimensions Index have been
Joint Working number SVM/SDM/PRO/0012. disclosed and provided for
Document Versions 0, 0.1, 1.0, 1.1, 1.2, 2.0, 2.1, I imspection.
3.0 and 3.1 have been disclosed (see
POL-0032909, POL-0085859, POL-
0089723, POL-0090031, POL-
0122123, POL-0122640, POL-
0123255, POL-0124274, POL-
0125134, POL-0128455 and POL-
0219191)
27 Post Office Account The document identified was sourced As explained at paragraph 5.3.4
User Access from Dimensions, with reference above, some versions of
Procedure number SVM/SEC/PRO/0012. SVM/SEC/PRO/0012 were not
‘ provided for inspection since
sie t I is 2. shana aa they were responsive to a
privileged keyword. These
5.0, 6.0, 6.1, 7.2 and 11.0 have been
disclosed. documents were brought to
your attention in the document
(See POL-0102632, POL-0105750, list provided alongside
POL-0111809, POL-0112029, POL- disclosure.
0116878, POL-0117484, POL-
AC_151922725_2 2
POL-BSFF-0123822_0011
POL00285759
POL00285759
Reques I Document Title Versions disclosed WBD Comments
tNo
0118350, POL-0118402, POL- On the basis of your request for
0122741, POL-0123087, POL- inspection, we shall review the
0123273, POL-0123669, POL- withheld versions of this
0123670, POL-0127970, POL- document for privilege and
0128317, POL-0130267, POL- provide inspection as
0135036 and POL-0219307). necessary.
28 Reconciliation Service: I The document identified was sourced I All versions listed in the
Service Description from Dimensions, with reference Dimensions Index have been
number SVM/SDM/SD/0015. disclosed and provided for
Versions 0, 1.0, 1.1, 2.0, 2.1, 2.2, 3.0, I msPection.
3.1, 3.2, 3.3 and 4.0 have been
disclosed (see POL-0085843, POL-
0087427, POL-0101897, POL-
0105583, POL-0117557, POL-
0118624, POL-0118793, POL-
0124479, POL-0129268, POL-
0134061 and POL-0134458).
29 HNG-X Counter The document identified was sourced I All versions listed in the
Business Application
Support Guide
from Dimensions, with reference
number DEV/APP/SPG/0017.
60 versions of this document have
been disclosed (see POL-0102551,
POL-0104021, POL-0104453, POL-
0104515, POL-0104647, POL-
0104738, POL-0104948, POL-
0105244, POL-0105262, POL-
0105614, POL-0105628, POL-
0105662, POL-0105699, POL-
0105956, POL-0106266, POL-
0106471, POL-0106583, POL-
0106724, POL-0106761, POL-
0106828, POL-0106964, POL-
0106994, POL-0107391, POL-
0108164, POL-0108180, POL-
0109862, POL-0109885, POL-
0115808, POL-0118425, POL-
0118543, POL-0118795, POL-
0119444, POL-0119852, POL-
0122062, POL-0122838, POL-
0124328, POL-0124921, POL-
0125163, POL-0131339, POL-
0131730, POL-0134853, POL-
0136565, POL-0138832, POL-
0139298, POL-0140717, POL-
0142015, POL-0142202, POL-
0142562, POL-0142771, POL-
0144371, POL-0144583, POL-
0147353, POL-0147568, POL-
0147577, POL-0148737, POL-
0149381, POL-0150898, POL-
0150961, POL-0152081 and POL-
0152243)
Dimensions Index have been
disclosed and provided for
inspection.
AC_151922725 2
POL-BSFF-01
23822_0012
POL00285759
POL00285759
Reques I Document Title
tNo
Versions disclosed
WBD Comments
30 Post Incident Report:
POLSAP Filesystem
Incident 5th January
2015
The document identified was sourced
from Dimensions, with reference
number SVM/SDM/INR/2690.
Versions 0, 0.1 and 1.0 have been
disclosed (see POL-0032930, POL-
0138618, POL-0138619 and POL-
0143426).
All versions listed in the
Dimensions Index have been
disclosed and provided for
inspection.
31 Post Office Account
Customer Service
Problem Management
Procedure
The document identified was sourced
from Dimensions, with reference
number SVM/SDM/PRO/0025.
21 versions of this document have
been disclosed (see POL-0095344,
POL-0095738, POL-0096375, POL-
0096377, POL-0096378, POL-
0098438, POL-0098579, POL-
0122602, POL-0122603, POL-
0133552, POL-0134358, POL-
0134722, POL-0136582, POL-
0136903, POL-0142011, POL-
0142012, POL-0143789, POL-
0146393, POL-0146787, POL-
0149801 and POL-0152874).
All versions listed in the
Dimensions Index have been
disclosed and provided for
inspection.
32 Schema Definition for
Branch Database,
Standby Branch
Database And Branch
Support System
The document identified was sourced
from Dimensions, with reference
number DEV/APP/LLD/0199.
33 versions of this document have
been disclosed (see POL-0109815,
POL-0112914, POL-0120342, POL-
0121273, POL-0121276, POL-
0121441, POL-0122430, POL-
0122567, POL-0122818, POL-
0125046, POL-0127111, POL-
0127138, POL-0128152, POL-
0128346, POL-0128999, POL-
0130525, POL-0135617, POL-
0136902, POL-0137398, POL-
0137698, POL-0138053, POL-
0138171, POL-0142654, POL-
0143381, POL-0148901, POL-
0149425, POL-0150916, POL-
0151019, POL-0151020, POL-
0151369, POL-0151693, POL-
0151776 and POL-0153576).
All versions listed in the
Dimensions Index have been
disclosed and provided for
inspection.
33 Post Incident Report:
Banking, Card
Payment, E Top Up
and APOP outage
The document identified was sourced
from Dimensions, with reference
number SVM/SDM/INR/3299.
Versions 0, 0.1, 0.2, 0.3, and 1.0 have
been disclosed (see POL-0032995,
POL-0148678, POL-0148705, POL-
0148706, POL-0151924 and POL-
0151983).
All versions listed in the
Dimensions Index have been
disclosed and provided for
inspection.
AC_151922725 2
POL-BSFF-0123822_0013
POL00285759
POL00285759
Reques I Document Title Versions disclosed WBD Comments
tNo
34 Post Incident Report: The document identified was sourced I All versions listed in the
Batch processing from Dimensions, with reference Dimensions Index have been
outage number SVM/SDM/INR/3343. disclosed and provided for
Versions 0, 0.1, 0.2 and 1.0 have been I 'sPection.
disclosed, being all versions listed in
the Dimensions Index (see POL-
0032997, POL-0149729, POL-
0150430, POL-0151603 and POL-
0152261).
35 Post Office Account Duplicate of Request 31. See Request 31.
Customer Service
Problem Management
Procedure
36 Post Office Account The document identified was sourced I All versions listed in the
Operations Duty from Dimensions, with reference Dimensions Index have been
Manager Handbook number SVM/SDM/MAN/2378. disclosed and provided for
14 versions of this documents have mepection,
been disclosed (see POL-0134245,
POL-0134919, POL-0135148, POL-
0136607, POL-0137242, POL-
0138744, POL-0139242, POL-
0142013, POL-0143412, POL-
0143675, POL-0152235, POL-
0152895, POL-0152897 and POL-
0153426).
37 Management Letter for I POL-0219214 (July 2011) Please see our comments
the year ended 27
March 2011
POL-0219218 (August 2011)
above at paragraph 5.1 in
relation to the requirement for
Post Office to provide
disclosure of all versions of this
document.
‘AC_151922725_2
POL-BSFF-0123822_0014