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From: pete.newsomet “GRO.
Sent: Mon 21/12/2015 5:24:57 PM (UTC)
To: Mark Underwood:
Ce: Michael.
Bourke} 7
Steve Allcho: — )
Subject: RE: presentation- Strictly Private & Confidential - Subject to Legal Privilege
Mark
Updates below.
Pete
Pete Newsome
Business Change Manager
Post Office Account, Fujitsu UK&l
Web: http://uk fujitsu. com
Web: uk. fujitsu.com
eo f/¥inIe
Ss
= Fujitsu named as
Responsible Business
of the Year
Fujitsu is proud to partner with Action for Children
\-ClO: Global Intelligence for the ClO. Fujitsu's online resource for ICT leaders
Sponsors of the 2015 Rugby World Cup
= Please consider the environment - do you really need to print this email?
From: Mark Underwoo
Sent: 21 December 2015
To: Newsome, Pete
Steve Allchorn:
Subject: RE: presentation- Strictly Private & Confidential - Subject to Legal Privilege
Pete, thanks — my initial comments are below, in blue.
Mark Underwood
Cc ind Mediation Scheme
From
Sent: 21 December 2015 14:34
To: Mark Underwood's
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Subject: RE: presentation- Strictly Private & Confidential - Subject to Legal Privilege
Mark
Updates below:
Fujitsu to:
share its previously supplied comments on the Second Sight Reports (Monday / Tuesday); Attached. Thanks,
I will forward on
detail the number of branches affected by the ‘Falkirk bug’ vs its ‘capability’ to affect, with reasons (Monday /
Tuesday); Due to the date of this issue we do not have exact details of the number of branches affected. The
following answer is being currently ratified by the support team but we believe at this moment in time to be
correct .‘This particular bug however could have affected all branches who have multiple stock units. The
Misra case where this issue was mentioned was dismissed as the branch had a single stock unit.’
How many branches have multiple stock units? The majority but exact figures for this period
not available, normally single counter branches.
Do we know why branches with multiple stock units were / were not affected? This issue
involved moving money between stock units so with a single stock unit this is not possible
I will wait for the final answer to be provided, as referenced above, by Fujitsu’s support
team. The answer above has been confirmed
provide the number of system errors identified, by year, that could affect branch accounts together with the
number of branches that were affected and were capable of being affected by these errors, together with
reasons (Wednesday); Fujitsu is endeavouring to provide detail as to the number of Hotfixes (fixes to the
software where it has been agreed with Post Office that an urgent change is required due to some aspect of the
operation of the software) that have been issued with some examples of the type of fixes issued. I am still
awaiting agreement on when this information will be available. If a more detailed report of what each fix was
and whether it affected branch accounts I would be able to commission this in January and at that point deliver
costs and timescales for such an activity.
Thank you, please let me know when, as referenced above, you receive agreement on when
this information will be available
investigate its email / data retention policy and how this would, if asked for the information, affect its ability
to provide the emails for those Fujitsu employees who worked at Bracknell in 2008/09 (Monday / Tuesday);
Save for particular matters (which this particular matter was not one), Fujitsu leaves much of this to the
individual particularly in archiving to local storage. If Post Office has a request for email information it would
therefore need to be dealt with on a case by case basis checked against other legal and data protection criteria.
as well? No it is the
dual and account to keep relevant detail if this is in an email.
Does Fujitsu not, as a matter of course, archive its own emai
responsibility of the indi
answer the questions posed in Jonathan’s letter of 16/12/2015 (the letter was forwarded on 17/12/2015. I will
call Fujitsu on Monday morning to obtain an ETA); Mike Harvey has supplied an answer for this question and
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Received, Thank you. This seems very sensible to me. I will, however, wait on Rodric to see if
he has any comments.
Comment on Page 6 of Deloitte’s Board Briefing Paper. I understand Fujitsu were approached and provided
comment at the time this paper was issued. We have requested this is shared with us (Monday / Tuesday).
Answer to follow in a separate email.
I will review. Thanks
Will call tomorrow to discuss further
Pete
Pete Newsome
Business Change Manager
Post Office Account, Fujitsu UK&l
Tel: RO.
E-Mailt nmin SRO...
Web: htto://uk.fujitsu.com
Web: uk.fujitsu.com
© Fujitsu named as
Responsible Business
of the Year
Fujitsu is proud to partner with Action for Children
I-CIO: Global Intelligence for the ClO. Fujitsu's online resource for ICT leaders
Sponsors of the 2015 Rugby World Cup
wv Please consider the environment - do you really need to print this email?
From: Mark Underwood! ~ GRO * I
Sent: 18 December 2015
To: Newsome, Petei —
Subject: RE: presentation
Thanks Pete.
The QC was chasing me for the outstanding actions from the Fujitsu meeting. I have pasted these blow with
timescales to be hit. Please let me know if any of the below is not feasible
Fujitsu to:
share its previously supplied comments on the Second Sight Reports (Monday / Tuesday);
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detail the number of branches affected by the ‘Falkirk bug’ vs its ‘capability’ to affect, with reasons (Monday /
Tuesday);
provide the number of system errors identified, by year, that could affect branch accounts together with the
number of branches that were affected and were capable of being affected by these errors, together with
reasons (Wednesday);
investigate its email / data retention policy and how this would, if asked for the information, affect its ability
to provide the emails for those Fujitsu employees who worked at Bracknell in 2008/09 (Monday / Tuesday);
answer the questions posed in Jonathan’s letter of 16/12/2015 (the letter was forwarded on 17/12/2015. I will
call Fujitsu on Monday morning to obtain an ETA); and
Comment on Page 6 of Deloitte’s Board Briefing Paper. I understand Fujitsu were approached and provided
comment at the time this paper was issued. We have requested this is shared with us (Monday / Tuesday).
Mark
Mark Underwood
iew and Mediation Scheme
From:
Sent: 18 December 2015 15:10
To: Mark Underwood:
Subject: RE: presentation
Mark
This is the presentation we discussed. I will call you Monday to make sure we have agreement on the other actions.
Pete
Pete Newsome
Business Change Manager
Post Office Account, Fujitsu UK&l
Web: htto://uk.fujitsu.com
Web: uk.fujitsu.com
we
Fujitsu named as
Responsible Business
of the Year
Sponsors of the 2015 Rugby World Cup
wv Please consider the environment - do you really need to print this email?
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Sent: 18 December 2015 09:22
To: Newsome, Petei.
Subject: presentation
HI Pete, could you send me the presentation you sent to Angela on the ‘forced log off’ issue please — that you
mentioned at the QC meeting
Thanks
Mark Underwood
Complaint Review and Mediation Scheme
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Unless otherwise stated, this email has been sent from Fujitsu Services Limited, from Fujitsu (FTS) Limited, or
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POST OFFICE LIMITED is registered in England and Wales no 2154540. Registered Office: Finsbury Dials, 20
Finsbury Street, London EC2Y 9AQ.
Je SR ID IIHR III III DIDO IOS IID IID ISIS IOI III IIIA.
Unless otherwise stated, this email has been sent from Fujitsu Services Limited, from Fujitsu (FTS) Limited, or
from Fujitsu Telecommunications Europe Limited, together "Fujitsu".
This email is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may
be privileged. Fujitsu does not guarantee that this email has not been intercepted and amended or that it is
virus-free.
Fujitsu Services Limited, registered in England No 96056, registered office 22 Baker Street, London W1U
3BW.
Fujitsu (FTS) Limited, registered in England No 03808613, registered office 22 Baker Street, London W1U
3BW.
PFU Imaging Solutions Europe Limited, registered in England No 1578652, registered office Hayes Park
Central, Hayes End Road, Hayes, Middlesex, UB4 8FE.
Fujitsu Telecommunications Europe Limited, registered in England No 2548187, registered office Solihull
Parkway, Birmingham Business Park, Birmingham, B37 7YU.
This email and any attachments are confidential and intended for the addressee only. If you are not the named
recipient, you must not use, disclose, reproduce, copy or distribute the contents of this communication. If you have
received this in error, please contact the sender by reply email and then delete this email from your system. Any views
or opinions expressed within this email are solely those of the sender, unless otherwise specifically stated.
POST OFFICE LIMITED is registered in England and Wales no 2154540. Registered Office: Finsbury Dials, 20
Finsbury Street, London EC2Y 9AQ.
Unless otherwise stated, this email has been sent from Fujitsu Services Limited, from Fujitsu (FTS) Limited, or
from Fujitsu Telecommunications Europe Limited, together "Fujitsu".
This email is only for the use of its intended recipient. Its contents are subject to a duty of confidence and may
be privileged. Fujitsu does not guarantee that this email has not been intercepted and amended or that it is virus-
free.
Fujitsu Services Limited, registered in England No 96056, registered office 22 Baker Street, London W1U
3BW.
Fujitsu (FTS) Limited, registered in England No 03808613, registered office 22 Baker Street, London W1U
3BW.
PFU Imaging Solutions Europe Limited, registered in England No 1578652, registered office Hayes Park
Central, Hayes End Road, Hayes, Middlesex, UB4 8FE.
Fujitsu Telecommunications Europe Limited, registered in England No 2548187, registered office Solihull
Parkway, Birmingham Business Park, Birmingham, B37 7YU.