POL00337630 - Postmaster Engagement Process

Evidence on official site

POL00337630
POL00337630

T ofa I

Postmaster Engagement

7) POSTMASTER ENGAGEMENT PROCESS

Branch Ops
BRA ey Capacity Plan
Branch
a Ser
Forum
Branch Ops
Engagement

eo"
A al oa
Branch Ops at . & v

Engagement ——> “'Cace I —]—> ‘Postmaster
Team Group

®

FOR MORE INFOMATION OF ADVICE I PLEASE CONTACT

PROJECT A
DELIVER

PROJECT C
DELIVER

PROJECT B
DELIVER

Postmaster Engagement is at the heart of what we do at the Post Office.

The slide opposite captures the key steps in the Business Readiness Assurance
process which requires that all projects reach out to the Branch Operations
Engagement Leow (BOE)

Consultations with this team will determine if the project needs to present
the proposal and obtain feedback via the standard Branch User Forum, a Bespoke
POL00337630
POL00337630

Postmaster Group or if there is no need to consult due to the nature of the
project.

The feedback must be used to shape the project and its outcomes.
The BOE Team then tracks all changes impacting Postmasters via the Branch

Operations Impact Grid to actively manage the volume and type of changes being
directed towards Postmasters and Branch Operations at any one time.

Templates
(Description Name v Mandated v A
=I This template outlines PROVE PLAN.docx © Yes s
the problem or Fi
opportunity and the H
mini-project plan
required to prove the
business outcome are
viable and the
assumption correct. It is
submitted to seek
Approval to Prove and
Training
(Name t v Description Format v N
[>] Stakeholder Gating overview for P..._ Initial guide for Video c
Stakeholder Gating
{®] Stakeholder Gating Refresher sess... Recording of the Video S
Stakeholder Gating

Refresher session held
virtually and in person
on 26th September
2023
POL00337630
POL00337630