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Message
From: Kevin Gilliland {
Sent: 10/02/2014 20:
To: Rebecca Barker} GRO erence
cc: Gina Gould 4 Lesley J Sewell {
jackie Meylak j_.
David H Wright
Antonio Jamasb
Subject:
Many thanks Rebecca and all,
Good response,
K
Sent from my iPad
On 10 Feb 2014, at 10:29, “Rebecca Barke: wrote:
Good Morning
Apologies for the delay in issuing this report.
Please see update from joint POL and Fujitsu visit:
The joint visit with Fujitsu and Post Office went ahead as planned, with senior technical support from
Fujitsu investigating the performance of all the Onsite kit. Each element of hardware was checked, with
Fujitsu and the branch comfortable that all items were working as expected. There was some
components that Fujitsu proactively replaced, to ensure they didn’t cause any faults in the future.
Overview of Visit
if !supportLists]--><![endif]-->David (PO Branch IT Advisor)
oo. <!--[if !supportLists]--><![endif]-->Explained the current Service Improvements that
were being developed with Fujitsu to further improve the Outreach site
Horizon equipment . PM was interested and had a lot of useful ideas and has voiced
that she would like to be involved in testing any new equipment. All the points have
been taken away to be investigated.
e <!--[if !supportLists]--><![endif]-->Nick (Senior Fujitsu Troubleshooting Technician)
o. <!--[if !supportLists]--><![endif]-->Replaced a number of cables with newer ones, and
cleared the “spares” cable box (this is provided by Fujitsu to ensure Branches can
quickly replace faulty cabling.), which the PM had been mixed up damaged and new
cabling, which may have caused issues if faulty cables were used.
o. <!--[if !supportLists]--><![endif]-->Router again was working fine, but to remove any risk
a proactive call was placed to replace the router and this was carried out yesterday
afternoon
PM understood that POL and Fujitsu were wanting to help her to ensure that she maintains a reliable
service to her and her customers. Fujitsu and Post Office will remain in touch with the branch to ensure
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any faults are identified quickly over the next month. The branch is also on the Fujitsu Hotsite list to
create added awareness to both Post Office and Fujitsu should future issues occur.
PM appreciated the visit and thanked Post Office for its support and taking its issues seriously.
Regards
Rebecca Barker IT Service Manager - Live Service & Continuity.
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Dearne House, Cortonwood
Please note I do not work Thursdays
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