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Message
From: Kevin Gilliland},
Sent: 02/04/2015 18:26:49
To: Angela Van-Den-Boger
Subject: Re: Postmaster IS error
Hi angela,
Did you manage to get to the bottom of this?
Regards,
K
Kevin Gilliland
On 27 Mar 2015, at 19:50, Angela Van-Den-Bogerd t
Thanks Kevin,
I'll check this out as I need to understand if the Crown experience is different to that of
Agents. For agents the FSA supports the on-site training whereas in Crowns it is the Crown
staff that support the new recruits when they go back to branch.
Angela
<image003.png> Angela Van Den Bogerd
Head of Partnerships
1st Floor, Ty Brwydran,
Atlantic Close,Llansamlet
Swansea SA7 9FJ
mi 7
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From: Kevin Gilliland
Sent: 27 March 2015 19:47
To: Angela Van-Den-Bogerd
Subject: Re: Postmaster IS error
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It was nice of him.
I was in a crown branch today (Haverhill) and asking how everything was going. He said he had
a new recruit and that the reduced classroom training meant he was having to dedicate more of
his time to the new person. I know this is just one piece of feedback but thought you would want
to be aware.
Regards,
K
Kevin Gilliland
Network and Sales Director
On 27 Mar 2015, at 19:41, Angela Van-Den-Bogerd !
wrote:
Kevin,
Thanks for letting me know - HORIce continues to be worth its weight. Good
of the Spmr also to ring and let you know - not many admit it when they’re
wrong. This will have gone a long way to rebuilding the Spmr’s confidence in
the Horizon system.
Angela
<image003.png> Angela Van Den Bogerd
Head of Partnerships
1% Floor,Ty Brwydran,
Atlantic Close,Llansamlet
Swansea SA7 9FJ__
Confidential Information:
This email message is for the sole use of the intended recipient(s) and may contain
confidential and privileged information. Any unauthorised review, use, disclosure or
distribution is prohibited. If you are not the intended recipient please contact me by
reply email and destroy all copies of the original message.
From: Kevin Gilliland
Sent: 27 March 2015 09:36
To: Henk Van Hulle
Cc: Angela Van-Den-Bogerd
Subject: Postmaster IS error
Hi Henk,
Would you mind asking someone to look into this please.
The PO at Steeple Bumpstead code: 136 1139 credited £150 to a customer's IS
account when it was a withdrawal. The customer has written to bank and sent
them details of the error but has just received a statement and it has not been
adjusted (the postmaster has not had a TC either). The customer details are
below:
£150 credited needed debiting
Angela - copied to you because as you know this arose when there was a flurry of
sparrow activity and he questioned if this was to do with Horizon.
To his credit he has just phoned me to say he was wrong and to pass on his thanks
to you and your team for investigating.
Faith in humanity when the customer raises the error and goes to the trouble of
writing in and then sending evidence (doesn't sound like a particularly great
service). The PM is sending her some flowers as a thank you.
Many thanks in advance.
K
Kevin Gilliland
_Network and Sales Director
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