POL00362176 - Postal Services Holding Company Ltd Annual Report and Financial Statements year end 30/3/14.

Evidence on official site

POL00362176
POL00362176

Postal Services Holding Company Limited

Company Number: 4074919

Postal Services Holding Company Limited
Annual Report and Financial Statements

for the 52 weeks ended 30" March 2014

A

03 31/12/2014 #7

Ai8 16/12/2014 #20
COMPANIES HOUSE
Postal Services Holding Company Limited

Contents

Corporate information
Strategic Report
Directors’ Report
Statement of Directors’ responsibilities in respect of the Group and Company financial statements
Independent Auditor's Report to the members of Postal Services Holding Company Limited
Consolidated income statement
Consolidated statement of comprehensive income
Consolidated statement of cash flows
Consolidated balance sheet
Consolidated statement of changes in équity
Notes to the consolidated financial statements .
1. Authorisation of financial statements and’statement of compliance with IFRS
2. Accounting policies
3, Discontinued operations
4, People information
5. Other operating costs
6. Operating exceptional items
7. Net finance costs.
8. Taxation
9. Property. plant and equipment
10. Goodwill
11. Intangible assets
12. Investments in joint venture and associates
13. Pension escrow investments’
14. Inventories
15. Current trade and other receivables
16. Cash and cash equivalents
17. Current trade and other payables
18. Loans and borrowings
19. Financial liabilities net and gross maturity analysis
20. Financial assets and liabilities - summary and management of financial risks
21. Financial’assets and liabilities — additional analysis
22. Hedging programmes
23. Provisions
24, Employee benefits ~ pensions
25. Issued share capital and reserves
26. Commitments
27. Related party information
28. Events after the Balance Sheet Date
Postal Services Holding Company Limited - parent Company financial statements

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Postal Services Holding Company Limited

Corporate information

Registered office

Postal Services Holding Company Limited
‘148 Old Street

LONDON
EC1V 9HO.
Telephone;
Registered No. 4074919

Auditor

Ernst & Young LLP

1 More London Place
LONDON

SE1 240F

Actuary
Towers Watson Limited
Watson House

London Road

REIGATE

Surrey

RH2 9PQ
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Postal Services Holding Company Limited
Strategic Report

Business Review

Postal Services Holding Company Limited (the Company) is a non-trading holding company. The Secretary of State for Business, Innovation and
Skills (BIS) owns 100% of shares in the company, including one special share. The Group comprises the Company and its subsidiaries.

At 30 March 2024 the Company had one subsidiary, Post Office Limited which provides access to a wide range of mails, financial, government,
telecoms and retail services through its network of Post Office branches across the United Kingdom. .

‘At 30 March 2014 the Company also held an investment in Royal Mail plc, representing 29.99% per cent of the shares of Royal Mail ple. Prior to
the Royal Mail plc Initial Public Offering (IPO) which took place on 15 October 2013, the Company owned 1008 of the shares in Royal Mail plc.
The remaining interest has been classified as an investment under IAS 39 ‘Financial instruments: Recognition and measurement’ and not as an
associate under IAS 28 ‘Investments in associates’ as in the opinion of the Directors Postal Services Holding Company Limited does not have
significant influence over Royal Mail plc. Royal Mail plc provides a nationwide and international distribution service, principally of mails and parcels,
Royal Mail plc primarily operates in the United Kingdom including 4 number of subsidiaries, associates and a joint venture. It also has a presence
in most European countries, through its subsidiary, General Logistics Systems. The proceeds from the IPO were £1.97 billion. The profit of £516
million made on the disposal of 70.01% of the shares held in Royal Mail plc and the profit after tax made by Royal Mail ple of £1,246 million
before the IPO have been recorded within Group profit as profit from discontinued operations,

Financial Review

The results of Royal Mail plc have only been included in the Group results until the date of the IPO, and are disclosed as discontinued operations.
Therefore the analysis below focuses on Post Office Limited as the principal subsidiary constituting continuing operations of the Group.

Overall Group revenue from continuing operations for the 52 weeks to 30 March 2014 was £1: billion, which is a decrease of 4.4 per cent when
compared to the prior year (53 weeks to 31 March 2013 restated: £1.2 billion), Operating profit before exceptional items from continuing
operations for the 52 weeks to 30 March 2014 rose by 12.6 per cent to £107million compared to the prior year (53 weeks to 31 March 2013
restated: £95 million), These changes principally reflect the impact of the IPO of Royal Mail ple. Further detail ‘on the IPO of the majority
shareholding in Royal Mail plc is shown in note 3. A detailed analysis of the trading performance of Post Office Limited and Royal Mail plc is given
in their respective financial statements for the 52 weeks to 30 March 2014.

Strategy and Key Performance Indicators (KPIs)

The Company owns 100% of the shares in Post Office Limited and 29.99% of the shares in Royal Mail plc. In respect of its subsidiary Post Office
Limited, the Company's strategy in the year was and in the future will continue to be to ensure that Post Office Limited continues to operate its
network of Post Office branches across the United. Kingdom and that it makes available a wide range of services in these branches. This includes
making sure that the business has access to sufficient funding,

In respect of its shareholding in Royal Mail pic, the Company's strategy in the year was to ensure a successful IPO of Royal Mail plc. This was
achieved on 15 October 2013. With regard to the retained 29.99% stake, the Company will continue to.manage this shareholding in a commercial
manner. Until 13 April 2014, the Company's retained stake was subject to a lock-in during which no further sale of shares took place. The
Company has been informed that the Secretary of State for the Department for Business, Innovation and Skills has no current plans to engage in
any transaction in respect of shares in Royal Mail plc.

In November 2013 Post Office Limited launched a strategy - Securing the Future - which wil see it grow and develop as a retailer through to the
end of thie decade. The vision set out was backed by Government through a further £640 million investment of funding over three years to assist
management in transforming its business. Securing the Future recognises the challenges that Post Office Limited faces and the changes that
must be made to ensure that the organisation flourishes in the years to come.

The core aim of Securing the Future is to set out the steps the business plans will take to achieve the over-arching goal of commercial
sustainability, This aim is underpinned by four clear ambitions:
“+ To broaden and increase its rharket presence. ‘
‘© To maintain its unrivalled physical network and expand its digital services

* To.create an organisation and operating model that is cost effective, agile and customer focused

* Tobe an organisation that lives and breathes the principles of mutualisation.

The delivery of Securing the Future will build a more commercial, customer-focused Post Office Limited that remains at the heart of communities,
with a purpose that shapes all-it does. It will continue to be a trusted partner, helping customers, existing and new, meet a new. generation of
requirements,
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‘Strategic Report (continued)

Key Performance Indicators-are the metrics that are used by the Company to measure progress-towards achieving its strategic goals:

Maintain a minimum Post Office network size of Th 500 Post Office
‘branches.

Post Office Limited's Tetwork at 30 March 2014 was comprised of
11,696 Post Office branches.

Secure finding from: BIS for Post Office Limited for the period
commencing 1 April 2015.

On 27 November 2013 the BIS committed £640 million funding to
Post Office Limited, subject to European Commission State Aid
approval, for the 3-year period starting 1 April 2015.

Post Office Limited to.report a positive net asset position forthe year
ending 30 March 2014.,

Post Office Limited reported net assets of £404 million for the
year ending 30 March 2024,

Successfully deliver the Initial Public Offering of Royal Mail plc.

On 15 October 2013 the Royal Mail pic Initial Public Offering took
place. ‘

Post Office Limited's management use Key Performance Indicators to. measure the progress towards financial sustainability ard the conditions
required ~ customer satisfaction, transformed branches and employee engagement ~ for the successful delivery of its strategy. Further discussion
of these Key Performance incisions is included within the Post Office Limited Annual Report and Financial Statements 2013/14.

= = i ae
‘Turnover £979m £1,024m. £(45)m.
Operating profit before aon oem Pea
exceptional items .
Operating loss before depreciation, amortisation, exceptional items and 5

Network Subsidy Payinent) " £199)m enie =m

Net cashflow «i £151m £(283)m £(434)m

Crown branch losses £(26)m £(37)m iim

Customer satisfaction 87% 87% =

‘New main and local format branches 2058 507 1551

Employee engagement index 57% 55% 2%

Principal Risks and Uncertainties

This section.describes the current principal risks facing the Company. The Company's subsidiary Post Office Limited is responsible for managing
and reporting risk in accordance with its risk mariagement framework that has been approved by its Audit and Risk Committee.
:

Saas

Poe Ripe eal

[Sats

— Commission State Aid Approval: That BIS is not able to secure
approval from the European Commission in respect of Post Office
Limited's funding for the period commencing 1 April.2015 prior to 31
March 2015

me
Post Office Limited might not be able to continue to maintain its
network of Post Office branches or make available a wide range of
services in these branches. ~/ :

Royal Mail plc Share Price: That the share price in Royal Mail 7
declines, reducing the value of the Company's investment in Royal Mail
plc. :

‘The value of the Company's investment in Royal Mail plc declines.

The information below details the key business risks of the Group's principal subsidiary,

Office Limited manages them.

Post Office Limited, their potential impact and how Post.

hi ia ae

= Faw icibacteetaan ee Alara

Changes in Customer Preferences: There is decline in
Post Office Limited's traditional income-streams as -
customer preferences change. New income streams
‘may fail to grow sufficiently to exceed the losses from
traditional products in decline.

subsidy.

Post Office Limited might
not be able to reduce its”
reliance on Government

Bost Office Limited has introduced new services in growth
areas and contiriuie to refine and develop these product
offerings. There is an active programme in place to deliver
the growth trajectory. Progress is monitored rigorously
and risks to the programme'are actively managed.

Business Transformation Programmes: Post Office
Limited is managing a significant number of change
programmes to modemise its business and to enable

Failure to implement the
modernisation
programme would leave

‘There are detailed plans in place to manage the
transformation and ensure it is delivered within budget
and on time. The 2013/14 objectives have been met.

1
‘The Network Subsidy Payment is Government Grant revenue put towards the costs of maintai

4

1 the Post Office network.
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its processes to operate independently of those oF
Royal Mail plc. These include the network, Crown and
IT transformation programmes. The success of Post
Office Limited's strategic plan depends on the
successful realisation of benefits from these
programmes,

Post Office Limited with
an unsustainable cost
base and a continued
reliance on significant
Government subsidy.

Delivery is tracked monthly by a Transformation Board
made up of Executive Committee members which
provides direction and oversight over the programmes’
delivery

Engagement Risk: The support of Post Office
Limited's staff and subpostmasters and engagement
with them during this significant time of change is key
to the successful delivery of Post Office Limited's
strategy. Withdrawal or lack of support from staff or
subpostmasters, whether driven by concerns over
existing programmes and initiatives or historic cases,
could cause delays in the transformation
programmes and limit Post Office Limited's ability to
meet business objectives.

Lack of support from
staff and subpostmasters
would jeopardise the
ability to meet strategic
goals of growth,
profitability and reduced
reliance on Government
subsidy.

Post Office Limited maintains a fluid and comprehensive
engagement programme with unions, staff and
subpostmasters, These include regular meetings with
the National Federation of Subpostmasters, the
Communication Workers Union and. Unite; senior
management briefings to staff and subpostmasters; and
events

to engage people in its vision and strategy. Post Office
Limited has a people plan aimed at addressing staff
motivation and skill needs. This includes development of
new leadership and reward frameworks and increased
focus on recruitment and training. The business has
created a Branch User Forum and a branch support -
programme and plan further initiatives,

Regulatory & Compliance: There is a risk of non-
compliance with the changing regulatory
environment. Post Office Limited operates under an
extensive regulatory environment, including areas
such as financial and postal services, procurement,
‘competition law and data security,

Failure to comply with
regulation could result in
fines, adverse outcomes
for Post Office Limited's
customers and significant
damage to the Post
Office brand.

Post Office Limited's legal and compliance team works
closely with the relevant business owners in identifying
new requirements and monitoring compliance. Regular
compliance tests are conducted across the entire branch
network, covering a broad range of regulatory
requirements. The results are closely monitored and
corrective action taken where required

Business Continuity: Post Office Limited has particular
operational risks relating to disruption of its services.
This includés adverse weather conditions, industrial
action, systems breakdown and the failure of a critical
supplier.

Breakdowns in the
network would reduce
quality of service,
increase costs and
damage Post Office
Limited's reputation.

Post Office Limited brings together a wide range of
business continuity arrangements under one central
policy and governance framework to ensure that the
business is capable of withstanding any significant threat
to its ongoing operations, This includes contingency
planning and training in the event of disruption, such as
industrial action or IT failure, The ability of key suppliers
to meet Post Office Limited's requirements is closely
monitored.

“Roger Lowe
Director
10 December 2014

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The Directors present the Group Annual Report and Financial Statements of the Postal Services Holding Company Limited (‘the Company’). These
financial statements relate to the 52 weeks ended 30 March 2014 (2013 53 weeks ended 34 March 2013).
Results and dividends

” The overall Group revenue from continuing operations for the year was £1.2 billion (2013 restated £1.2 billion). Operating profit before exceptional
items from continuing operations was £107 million (2013 restated £95 million). Profit after tax from discontinued operations for the year was £18
billion (2013 restated £570 million). The Directors do not recommend the payment of a dividend (2013 £nil dividend).

Expected future developments

The Company expects that State Aid approval will be received from the European Commission in respect of Post Office Limited's £640 million funding from
BIS for the period commencing 1 April 2015 on or prior to 31 March 2015. Furthermore the Company does not currently have any further plans to
engage in any transactions in respect of shares in Royal Mail plc.

Research and development
There was no research and development expenditure during the year (2013 Enil).
Political contributions

No politcal contributions were made in the year (2013 Eni).

Directors and their interests S

The following have served as Directors of the Company during the 52 weeks ended 30 March 2014 and up to the date of approval of these financial
statements:

Appointed Resigned
Mark Russell 9 September 2013
Roger Lowe 9 September 2013
Ruth Elliot 9 September 2013
Donald Brydon 10'September 2013
Alice Perkins . . 10 September 2013

No Director has a beneficial interest in the share capital of the Company and the Directors are not remunerated.for their positions within the Company.

People

The Company is a non-trading holding company and does not have any permanent full-time employees. The Company's Directors are employed on a
permanent part-time basis.

Post Office Limited's goal is to ensure that all of its employees are engaged and involved in the business of Post Office Limited and are aligned and
equipped to meet the business's objectives. As part of its commitment to drive better service for customers Post Office Limited continues to focus on
improving the quality of its leadership, professionalising key roles and achieving greater employee involvement in decision making

Training and development programmes have been put in place to support Post Office Limited's ambition to create a high performance customer-oriented
sales culture. This ambition is further supported by a range of bonus schemes which are based on the achievement of Post Office Limited's business
targets. .

Underpinning all ofthis i a need for dignity at work, where everybody fets valued, is treated fry and equally with everyone playing a ful part in helping
Post Office Limited to achieve its goals.

Regular employee opinion surveys are conducted to allow employees an opportunity to express their views and opinions on important issues. This two-way
communication encourages all Post Office Limited employees to contribute towards making business improvements.

Corporate Responsibility

The. Company and Post Office Limited are committed to carrying out their activities in a socially responsible manner in respect of the environment,
employees, customers and local communities
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Directors’ Report (continued)
Disabled employees

The Company and Post Office Limited's policy is to give full consideration to applications for employment from disabled persons. Employees who become
disabled whilst employed receive full support through the provision of training and special equipment to facilitate continued employment where practicable.
The Company and Post Office Limited provide training, career development and promotion to disabled employees wherever appropriate.

Post balance sheet events

In July 2014, the Company received a dividend of £39.9m from Royal Mail plc in respect of its shareholding in Royal Mail plc..In accordance with’ the
funding agreement announced on 27 October 2010, for which European Commission State Aid approval was received on 28 March 2012, Post Office
Limited received £330 million of funding on 4 April-2014.

Going Concern

In making their assessment of going concern, the Directors of the Group have reviewed the assessments made by the Directors of Post Office and the
value of its retained shareholding in Royal Mail. As a result of these and also their own findings, the Directors of the Group believe that it will be able to
meet its liabilities as they fall due and that it is appropriate to prepare the financial statements on a going concern basis. Further details are provided in
accordance with the fundamental accounting concept in note 2 to the financial statements.

Audit information

The Directors confirm that, so far as they are aware, there is no relevant audit information (as defined by section 418 of the Companies Act 2006) of which
the auditor is unaware and that each Director has taken all reasonable steps to make themselves aware of any relevant audit information and to establish
that the auditor is aware of that information. ~

Directors Indemnities

The Directors of the Company have been’ given Crown indemnity in respect of liabilities which they may incur as a result of holding, or having-held, that
office. This indemnity applies from the date on which they were appointed as a Director of the Company and will continue to apply irrespective of whether
he or she has ceased to be a Director of the Company. .

Auditor

The auditor, Ernst & Young LLP, is deemed to be reappointed under section 487(2) of the Companies Act 2006.

By Order of the Board

Director
Postal Services Holding Company Limited (company number 4074919)
10 December 2014
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Statement of Directors’ responsibilities

The Directors are responsible for preparing the Strategic Report, Directors’ report and the financial statements in accordance with applicable taw
and regulations.

Company law requires the Directors to prepare financial statements for each financial year that give a true and fair view of the financial position of
the Group and of the Company and the financial performance and cash flows of the Group and of the Company for that period. Under that law the
Directors have elected to prepare the Group consolidated financial statements in accordance with Internationai Financial Reporting Standards (IFRS)
as adopted by the European Union and have elected to prepare the Company financial statements in accordance with United Kingdom Generally
‘Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law including Financial Reporting Standard 102 “The Financial
Reporting Standard applicable in the UK and the Republic of Ireland’). In preparing those financial statements, the Directors are required to:

* Select suitable accounting policies and apply them consistently;

* Present information, including accounting policies, in a manner that provides relevant, reliable, comparable and understandable
information;

* Provide additional disclosures when compliance with the specific requirements in IFRS as adopted by the European Union is insufficient
to enable users to understand the impact of particular transactions, other events and conditions on the Group's financial position and
financial performance:

* State that applicable accounting standards have been followed, subject to any material departurés disclosed and explained in the
financial statements; "

‘* Prepare thé financial statements on the going concern basis unless it is inappropriate to presume that the Company will continue in
business. A

The Directors are responsible for keeping adequate accounting records which disclose, with reasonable accuracy at any time, the financial
position of the Group and of the Company to enable them to ensure that the Group consolidated financial statements comply with the
Companies Act 2006 and Article 4 of the IAS Regulation and the Company financial statements comply with the Companies Act 2006. They
are also responsible for safeguarding the assets of the Group and Company and hence for taking reasonable steps for the prevention and
detection of fraud and other irregularities.

The Directors confirm that to the best of their knowledge:

* The Group consolidated financial statements, prepared in accordance with IFRS as adopted by the EU and in accordance with the
provisions of the Companies Act 2006 give a true and fair view of the assets, liabilities, financial position and profit of the Group;

+ The Company financial statements prepared in accordance with United Kingdom Generally Accepted Accounting Practice, including
Financial Reporting Standard 102 ‘The Financial Reporting Standard applicable in the UK and the Republic of Ireland’. give a true and
fair view of the assets, liabilities, financial position and profit of the Company; and

* The management report contained in this report includes a fair view of the development and performance of the business and the
position of the Group as a whole and of the Company, together with a description of the principal risks and uncertainties they face.

By Order of the Board

Roger Lowe
Director
10 December 2014
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Independent Auditor’s Report to the members of Postal Services Holding Company Limited

We have audited the consolidated financial statements of Postal Services Holding Company Limited for the 52-week period ended 30 March 2014
which comprise the Consolidated income statement, the Consolidated statement of comprehensive income, the Consolidated statement of cash
flows, the Consolidated balance sheet, the Consolidated statement of changes in equity and the related notes 1 to 28. The financial reporting
framework that has been applied in their preparation is applicable law and International Financial Reporting Standards (IFRSs) as adopted by the
European Union:

This report is made solely to the company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit
work has been undertaken so that we might state to the company’s members those matters we are required to stat to them in an auditor's report
and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the company and
the company’s members as a body, for our audit work, for this report, or for the opinions we have formed.

Respective responsibilities of directors and auditors

As explained more fully in the Directors’ Responsibilities Statement set out on page 8, the directors are responsible for the preparation of the group
financial statements and for being satisfied that they give a true and fair view. Our responsibilty is to audit and express an opinion on the group
financial statements in accordance with applicable law and International Standards on Auditing (UK and Ireland). Those standards require us to
comply with the Auditing Practices Board's Ethical Standards for Auditors.

‘Scope of the audit of the financial statements

‘An audit involves obtaining evidence about the amounts and disclosures in the financial statements sufficient to give reasonable assurance that the
financial statements are free from material misstatement, whether caused by fraud or error. This includes an assessment of: whether the
accounting policies are appropriate to the group's circumstances and have been consistently applied and adequately disclosed; the reasonableness
of significant accounting estimates made by the directors; and the overall presentation of the financial statements. In addition, we read all the
financial ‘and non-financial information in the annual report to identify material inconsistencies with the audited financial statements and to identify
any information that is apparently materially incorrect based on, or materially inconsistent with, knowledge acquired by us in the course of
performing the audit. If we become aware of any apparent material misstatements or inconsistencies we consider the implication’s for our report.

Opinion on financial statements
In our opinion the group financial statements:
+ givea true and fair view of the state of the group's affairs as at 30 March 2014 and of its profit for the 52-week period then ended;
* have been properly prepared in accordance with IFRSs as adopted by the European Union; and
+ have been prepared in accordance with the requirements of the Companies Act 2006,

Opinion on other matter prescribed by the Companies Act 2006
In our opinion the information given in the Strategic Report and the Directors’ Report for the financial year for which the group financial statements
are prepared is consistent with the group financial statements. ;

Matters on which we are requiréd to report by exception
We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:

* certain disclosures of directors’ remuneration specified by law are not made; or
* we have not received all the information and explanations we require for our audit.

Other matter
We have reported separately on the parent company financial statements of Postal Services Holding Company Limited for the 52-week period
ended 30 March 2014.

Eukeh Youug

Richard Wilson (Senior statutor

for and on behalf of Ernst & Young LLP,
Statutory Auditor

London

L Qeaker ory
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Consolidated income statement
For the 52 weeks ended 30 March 2014 and 53 weeks ended 31 March 2013
Zoe 201 erated
Notes £m £m
Continuing operations
Turnover 979 1,024
Network Subsidy Payment for Post Office Limited 200 210
Revenue 1,179 1.234
People costs 4 (703) (737)
Distribution and conveyance costs (5) (3)
Other operating costs 5 (399) (434)
Share of post tax profit from joint venture and associates 12 35 32
Operating profit before exceptional items 107 5
Operating exceptional items 6 45 (47)
Operating profit 152 48
Profit on disposal of property, plant and equipment 3 13
Loss on disposal of business : (30)
Profit before financing and taxation 155 31
Finance costs 7 (3) (4)
Finance income 7 1 221
Net pension interest 24 5 3
Profit before taxation 158 251
Taxation credit/(charge) 8 13 (26)
Profit for the financial year from continuing operations 471 225
Profit after tax for the year fram discontinued operations 3 1,762 570
Profit for the year 1,933 795
Profit attributable to:
Equity holder of the parent company 1,932 791
Non-controlling interest a 4
Consolidated statement of comprehensive income
For the 52 weeks ended 30 March 2014 and 53 weeks ended 30 March 2013
2016 2013 Restated
Notes fm fm
Profit for the financial year from continuing operations 171 225
Profit for the financial year from discontinued operations 1,762 570
Other comprehensive income/{expense) for the period: 420 (587)
items that will not be subsequently reclassified to profit or loss: ag
Actuarial (losses)/gains on defined benefit schemes 24 (308) (201)
IFRIC 14 adjustment relating to pensions 24 (45) (8)
Taxation on items taken directly to equity 8 80 (209)
Items that may be subsequently reclassified to profit or loss:
Translation differences on foreign currency net investments 1 (5)
Movements in fair value of available for sale financial asset 708 -
Losses on cash flow hedges deferred into equity (16) (c)
Losses/(gains) on cash flow hedges released from equity to income - 2
Gains on cash flow hedges released from equity to the carrying ammount of non-
financial assets - (a)
(Losses)/gains on.financial assets deferred into equity - (2)
Gains on financial assets released from equity to income - (247)
Taxation on items taken directly to equity 8 = 55
Total comprehensive income for the period 2,353 208
Total comprehensive income for the period attributable to:
Equity holder of the parent company 2,352 204
Non-controlling interest a 4

10
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Consolidated statement of cash flows
For the 52 weeks ended 30 March 2014 and 53 weeks ended 31 March 2013
20m 2013
Notes fm fm
Cash flow from operating activities
Operating profit before exceptional items 504 730
Adjustment for:
Depreciation and amortisation 140 280
Share of post tax profit from joint venture and associates 12 (35) (32)
EBITDA before exceptional items 609 978
Working capital movements: (18) 207
Decrease in inventories 3 6
Increase in receivables (42) (11)
Increase in payables 25 161
Decrease/(increase) in client receivables” 82 (102)
(DecreaseV/increase in client payables (91) 196
Net increase in derivative assets 5 (15)
(Decrease)/increase in non-exceptional provisions * (8)
Difference between pension costs charged in operating profit and pension cash flows 42 (4)
Receipt of Government grant 245 200
Cash payments in respect of operating exceptional items (321) (325)
Cash inflow from operations 527 1,056
Income taxation paid (3) (28)
Net cash inflow from operating activities 52h 1,028
Cash flows from investing activities
Dividends received from joint venture and associates 12 34 40
Finance income received 3 31
Proceeds from sale of property, plant and equipment 29 54
Proceeds from sale of associate company 3 2
Cash disposed of with subsidiary company (685) -
Proceeds from disposal of subsidiary company 1,987 -
Transfer to Government under the Postal Services Act (3,206) -
Purchase of property, plant and equipment (170) (424)
Investment in associate = (11)
Acquisition of business - (3)
Purchase of intangible assets (software) (68) (63)
Payment of deferred consideration in respect of prior years’ acquisitions - (3)
Net sale/(purchase) of financial assets investments (non-current) - 1,361
Net sale/(purchase) of financial assets investments (current) 1,256 (1,226)
Net cash outflow from investing activities (847) (242)
Net cash (outflow)/inflow before financing activities (323) 786
Cash flows from financing activities .
Finance costs paid (26) (53)
Payment of capital element of obligations under finance lease contracts (43) (77)
Cash received on sale and leasebacks 57 58
Repayment of borrowings (294) (686)
Net cash outflow from financing activities (303) (758)
Net (decrease)/increase in cash and cash equivalents (626) 28
Effect of exchange rates on cash and cash equivalents. - -
Cash and cash equivalents at the beginning of the period 16 1,321 1,293
Cash and cash equivalents at the end of the period 2,321

11

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Consolidated balance sheet
At 30 March 2014 and 31 March 2013
(Registered number 04074919)
204% 2013
Notes £m Em
Non-current assets
Property, plant and equipment 9 10 1,931
Leasehold land payment - 3
Goodwill 10 bd 196
Intangible assets (mainly software) a4 - 139
Investments in joint venture and associates 12 61 63
Financial assets — pension escrow investments. 3 = 20
- derivatives 20 - 3
Other receivables 45 19
Retirement benefit asset net of IFRIC 14 adjustment 24 148 922
Deferred tax assets: 8 : 112 ‘
234 3,408
Non-current assets held for sale - 2
Current assets
Inventories 14 6 32
Trade and other receivables 15 302 1344
Income taxation receivable 2 5
Financial assets _- investments 20 1,698 -
- derivatives 20 ve 10
— short-term deposits 20 - 1.257
Cash and cash equivalents 16 - 765 1321
2,753 3,969
Total assets 2,987 7.379
Current liabilities
‘Trade and other payables 17 (768) (2,478)
Financial liabilities interest bearing loans and borrowings 18 - (291)
~ obligations under finance leases 19 (3) (82)
~ derivatives 19 - (2)
Income taxation payable - (16)
Provisions 23 (70) (138)
(844) (3,007)
Non-current liabilities
Financial liabilities, — interest bearing loans and borrowings 18 - (973)
~ obligations under finance leases 19 - (230)
— derivatives 19 - ()
Provisions 23. (8) (134)
Other payables (28) (60)
Deferred tax liabilities 8 = (23)
(36) (1,421)
Total liabilities (877) (4,428)
Net assets 2,110 2,951
Equity
Share capital 25 - -
Share premium 430 430
Retained earnings 1,678 1176
Other reserves 2 1344
Equity attributable to equity holder of parent company, 2,110 2.947
Non-controlling interest : 4
Totat equity 2,110 2,951

POL00362176

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Postal Services Holding Company Limited
Consolidated statement of changes in equity
For the 52 weeks ended 30 March 2014 and 53 weeks ended 31 March 2013 ‘
Foreign
Currency ‘ Equity Non-
Share Share Retained Translation Hedging Escrow ther I holder of controling I Total
pital premium earings —Reserve_——Reserve_ reserve Reserves Ithe parent interest I equity
fm fm fm £m &m___£&m sm fm fm km
At 31 March 2013 * 430 1,176 73 10 1,256 2 2,947 4 2,951
Profit for the period » » 1,932 bd * « * 1,932 1 1,933
Other comprehensive

(expense)/income for the period - - 435 1 (16) - -I 420 -} 420
Share issue 10 = (10) . 7 7 - 1 = a
Employee Free Shares issue 4 bd 12 “ . * « 12 R 12
Disposal of subsidiary (10) - 83 (74) 6 - - 5 (5) =
Transfer from Escrow reserve - - 7 - - : = 3 -

Transfer to HM Government (note
- = (1.957) - = (1.249) - I 3.206) ~ I (3,206)
‘At 30 March 2014 = 430-1678 = = = 2] 2110 =I 2,410
Foreign
Financat Currency Equiy Non
Share Share Retained Assets -—“Tranlation Hedging Escrow Other I holder of controling I Total
capital premium earings Reserve -—=«Reserve=—«Reserve reserve Reserves I theparent interest I ecuty
fm fm fm tm Sm fm ___fm fm £m fm fm
At 26 March 2012 7430 (4.998) 166 78 8 a 47 I (4,269) = I 2.269)
Profit for the period - - 794 - - = - -[ 791 ‘I 795
Other comprehensive -

(expenseV/income for the period - - (618) (166) (5) 2 - I (587) - I (587)
Transfer to Escrow reserve - - (1.256) - - - 1,256 - - - -
Pension deficit transfer to HM
Government on 1 April 2012 (note .

25) - - 4012 > - - - - I 4012 -I 4012
Sale of interest in associate - - 45 - - : - (45) - 5 =
At 31 March 2013 : 430 1176 = 73 10_ 1,256 2 2.947 4 2.951

A description of the nature and application of the reserves in the above tables is included in note 25.

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1, Authorisation of financial statements and statement of compliance with IFRSs

The Group's financial statements for the year ended 30 March 2014 were authorised for issue by the Board on 10 December 2014 and the
balance sheet was signed on behalf of the Directors (as at 30 March 2014) by Roger Lowe.

The Group's financial statements have been prepared in accordance with International Financial Reporting Standards (IFRSs) as adopted by the
European Union and as they apply to the financial statements of the Group for the year ended 30 March 2014,

2. Accounting policies

Basis of preparation and accounting

The Group comprises Postal Services Holding Company Limited (the Company), which is wholly owned by HM Government, and its subsidiary
(together the Group). The Company is incorporated in the United Kingdom and the financial statements are produced in accordance with the
Companies Act 2006 (the Act) and applicable IFRSs. The UK is the Group's country of domicile.

The Group consolidated financial statements are presented in Sterling and all values are rounded to the nearest £m except where otherwise
indicated. These consolidated financial statements have been prepared on a historic cost basis, except for pension assets, derivative financial
instruments and available for sale financial assets, which have been measured at fair value.

Basis of consolidation
The consolidated financial statements comprise the financial statements of the Company and its subsidiary undertaking, The financial statements
of the major subsidiary are prepared for the same reporting year as the Company, using consistent accounting policies,

All intra-group balances and transactions, including unrealised profits arising from intra-group transactions, have been eliminated in full. Transfer
prices between business segments are set on a basis of charges reached through negotiation with the respective businesses.

Subsidiaries are consolidated from the date on which control is obtained by the Group and cease to be consolidated from the date on which
control is no longer held by the Group. Where the Group ceases to hold control of a subsidiary, the consolidated financial statements include the
results for the part of the reporting year during which the Group held control. These results are disclosed as a séparate line and are described as
discontinued operations. In line with the requirements of IFRS5 ‘Non-current assets held for sale and discontinued operations’, the comparative
information in the consolidated income statement and associated notes are restated, whilst the consolidated balance sheet is not restated,

Non-controlling interest represents the portion of profit/loss, gains/losses and net assets relating to subsidiary that are not attributable to
members of the Company. The non-controlling interest balance is presented within equity in the consolidated balance sheet, separately from
parent shareholder's equity.

Going concern and funding

In making an assessment on the Group's ability to continue as a going concern, the Directors have considered the going concern assessment
made by the Directors of the Post Office Limited subsidiary company. This is set out in detail below. After careful consideration of all available
information, the Directors are of the view that it is appropriate that the consolidated financial statements have been prepared on a going concern
basis.

The Post Office Group has net assets at 30 March 2014 and has operated at a profit before exceptional items during 2013-14 for the sixth year
Tuning. A funding agreement with Government was announced on 27 October 2010 which provided for:

Funding of £420 million for 2012-13

Funding of £415 million for 2013-14

Funding of £330 million for 2014-15

Extension of the existing working capital facility with the Department for Business, Innovation & Skills (BIS) of £1.15 billion up to 31
March 2016

State Aid approval for the funding for 2012-43 to 2014-15 was received on 28 March 2012 and it was also recognised that the working capital
facility was no longer deemed State Aid. £410 million was received on 2 April 2012 and £415 million was received on 2 April 2013.

14
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2. Accounting policies (continued)

An additional funding agreement with Government was announced on 27 November 2013 which provided for:
* Funding of £280 million for 2015-16
* Funding of £220 million for 2016-17
* — Funding of £140 million for 2017-18
«Extension of the existing working capital facility with the Department for Business, Innovation & Skills (BIS) amended with a limit of
£950 million from 31 March 2015 up to 31 March 2018 .
State Aid approval for the funding for 2015-16 to 2017-18 has not yet been received.

This investment takes the form of a Government Grant, and enables the Post Office Group to modernise the branch network and the
continuation of the Network Subsidy Payment recognises the major social value that Post Offices provide to communities. New main and local
branches are currently being rolled out across the United Kingdom. Customers are beginning to benefit from a much better retail experience
including extended opening hours. This programme is designed to make the Post Office network more self-sustaining and, over time, less
dependant on direct subsidy. This will not involve a branch closure programme

The Directors are satisfied with the continued progress made towards modernisation during 2013-14 and that the plans in place and the
substantial investment secured will enable the Post Office Group to continue to modernise and to secure its future. However, they note that
the scale of change required remains significant so not without risk.

Changes in accounting policy and disclosures

The Group applies, for the first time, IAS 19 (Revised 2011) Employee Benefits. This has not required restatements of previous financial
statements as the effect of the application of IAS 19R is not material in the opinion of the Directors. IAS 19R includes a number of amendments
to the accounting for defined benefit plans, including actuarial gains and losses that are recognised in other comprehensive income (OCI) and
permanently excluded from profit and loss which is consistent with the existing policy of the Group; expected returns on plan assets that are no
longer recognised in profit or loss, instead, there is a requirement to recognise interest.on the net defined benefit asset in profit or loss,
calculated using the discount rate used to measure the defined benefit surplus. Other amendments include new disclosures, such as, quantitative
sensitivity disclosures.

In the case of the Group, the transition to IAS 19R and the difference in accounting for interest on plan assets and unvested past service costs

has not had a material impact on the net defined benefit plan surplus. The Group ‘has not early adopted any other standard, interpretation or
amendment that has been issued but is not yet effective. :

Accounting standards issued but not yet applied
The following new and revised accounting standards are relevant to the Group and are in issue but were not effective (and in some instances
have not yet been atiopted by the EU) at the balance sheet date:

International Accounting Standards (IAS/IFRSs)

Annual Improvements to IFRSs 2010-2012 Cycle

Annual Improvements to IFRSs 2011-2013 Cycle

IFRS 9 Financial instruments: Classification and Measurement

IFRS 10 Consolidated Financial Statements.

IFRS 11 Joint Arrangements

IFRS 12 Disclosure of Involvement with Other Entities

IFRS 15 Revenue from Contracts with Customers

‘Amendments to IAS 16 and IAS 38 - Clarification of Acceptable Methods of Depreciation and Amortisation
IAS 19 Employee Benefits - Defined Benefit Plans: Ernployee Contributions (Amendments)

IAS 27 Separate Financial Statements
IAS 28 Investments in Associates and Joint Ventures

IAS 32 Offsetting Financial Assets and Financial Liabilities - Amendments to IAS 32
‘The Directors do not expect that the adoption of the standards listed above will have a material impact on the financial statements of the Group in future
periods.

Key sources of estimation, uncertainty and accounting judgements
The Group makes certain estimates and assumptions regarding the future. Estimates and assumptions are continually evaluated based on historical
experience and other factors, In the future, actual experience may differ from these estimates and assumptions. In addition the Group has to make
judgements in applying its accounting policies which affect the amounts recognised in the accounts. The most significant areas where judgements and
estimates are made are discussed below:

Pension assumptions

The costs, assets and liabilities of the pensions operated by the Group are determined using methods relying on actuarial estimates and assumptions.
These pension figures are particularly sensitive to changes in assumptions for discount rates, mortality and inflation rates. The Group exercises its
judgement in determining the assumptions to be adopted, after discussion with its Actuary. Details of the key assumptions are set out in note 24.

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2. Accounting policies (continued)

Pension liabilities are measured on an actuarial basis using the projected unit credit method and discounted at a rate equivalent to the current rate of
return on a high quality corporate bond of equivalent currency and term. Judgement has been applied in determining that for these purposes a high
quality corporate bond constitutes AA rated or equivalent status bonds.

Provisions

The Group has recognised provisions where a present legal or constructive obligation exists as a result of a past event, where itis probable that an
outflow of resources will be required to settle the obligation and a reliable estimate of the amount can be made. Provisions are detailed in note 23. Due
to the nature of provisions the future amount settled may be different from the amount that has been provided

Impairment of non-current assets :

The Group assesses whether there are any indicators of impairment for all non-currents assets at each reporting date, Due to ongoing operational
losses (excluding the Network Subsidy Payment) in Post Office Limited the carrying value of intangible assets and property plant and equipment in Post
Office Limited other than freehold and long leasehold property has been impaired to the recoverable amount,

Investments in joint venture and associates

‘The Group's investments in its joint venture and associates are accounted for under the equity method of accounting. Under the equity method,
the investment is carried in the balance sheet at cost plus post-acquisition changes in the Group's share of the net’ assets of the joint
venture/associates, less any impairment in value. The income statement reflects the Group's share of post tax profits from the joint venture/
associates.

Any goodwill arising on acquisition of an associate, representing the excess of the cost of the investment compared to the Group's share of the net
fair value of the identifiable assets, liabilities and contingent liabilities acquired, is included in the carrying amount and not amortised

Revenue
Revenue reported in the income statement is net of value added tax and comprises Turnover and the Network Subsidy Payment. Turnover
principally relates to the rendering of services as follows:

UK Parcels, International & Letters

- Account revenue is derived from specific contracts and recognised when the delivery of an item is complete. Prepaid revenue mainly relating to
stamp and meter income is recognised when the sale is made, adjusted to reflect a value of stamp and meter credits held but not used by the
customer,

General Logistics Systems
Revenue is derived from specific contracts and is recognised at the time of delivery.

Post Office Limited .
Revenue is recognised at the time that Government, financial, mails and telecoms services are provided.

The Network Subsidy Payment
Government grant revenue is recognised to match the related costs of providing the network of public post offices that the Secretary. of State for
Business, Innovation and Skills considers appropriate and which would otherwise not be provided,

Operating exceptional items

Operating exceptional items are items of income-and expenditure arising from the operations of the business which, due to the nature of the
events giving rise to them, require separate presentation on the face of the income statement to allow a better understanding of financial
performance in the year. in comparison to prior years.

Operating profit

Operating profit is the profit arising from the normal, recurring operations of the business and after charging operating exceptional items defined
above. It excludes the non-operating exceptional items for profit or loss on disposal of businesses and profit or loss on disposal of property, plant
and equipment. These items are not part of the normal recurring operations of the business but are material, so are presented separately on the
face of the income statement to allow a better understanding of financial performance in the year, in comparison to prior years.

Good
Business combinations on or after 29 March 2004 are accounted for under IFRS 3 Business Combinations using the purchase method. Any
excess of the cost of the business combination over the Group's interest in the net fair value of the identifiable assets, liabilities and contingent
liabilities at the date of acquisition is recognised in the balance sheet as goodwill and is not amortised.

After initial recognition, goodwill is stated at cost less any accumulated impairment.losses. Goodwill arising from business combinations is reviewed for
impairment annually or more frequently if events or changes in circumstances indicate that the carrying value may be impaired

16
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2. Accounting policies (continued)

An impairment loss is recognised in the income statement for the amount by which the carrying value of the asset (or cash generating unit)
exceeds its recoverable amount, which is the higher of an asset’s net realisable value and its value in use. For the purpose of such impairment
reviews, goodwill is allocated to the relevant cash generating units.

Goodwill arising on the acquisition of equity accounted entities is included in the cost of those entities and therefore not reported in the balance
sheet as goodwill.

Intangible assets .
Intangible-assets acquired as part of a business combination are capitalised separately from goodwill if the fair value can be measured reliably on
initial recognition, Intangible assets acquired separately or development costs that meet the criteria to be capitalised are initially recognised at cost
and are assessed to have either a finite or indefinite useful life. Those with a finite life are amortised over their useful life and those with an
indefinite life are reviewed for impairment annually or more frequently if events or changes in circumstances indicate that the carrying value may
be impaired. An impairment loss is recognised in the income statement for the amount by which the carrying value of the asset exceeds its
recoverable amount, which is the higher of an asset's net realisable value and its value in use.

Amortisation of intangible assets with finite lives is charged annually to the income statement on a straight-line basis as follows:

Customer listings 3 to 4 years
Software 1 to 6 years

Property, plant and equipment

Property, plant and equipment is recognised at cost, including directly attributable costs in bringing the asset into working condition for its
intended use. Depreciation of property, plant and equipment is provided on a straight-line basis by reference to net book value and to the
remaining useful economic tives of assets and their estimated residual values. The useful lives and residual values are reviewed annually and
adjustments, where applicable, are made on a prospective basis. The lives assigned to major categories of property, plant and equipment are:

Land and buildings:

Freehold land Not depreciated
Freehold buildings Up to 50 years
Leasehold buildings The shorter of the period of the lease, 50 years or the estimated remaining useful life
Plant and machinery 3-15 years
Motor vehicles and trailers. 2-12 years
Fixtures and equipment 2-15 years

Non-current assets held for sale

Non-current assets classified as held for sale are measured at the lower of their carrying amount and fair value less costs to sell. Non-current
assets are classified as held for sale if their carrying amounts will be recovered principally through a sale transaction rather than through
continuing use. This condition is regarded as met only when the sale is highly probable and the asset is available for immediate sale in its present
condition. Management must be committed to the sale, which should be expected to qualify for recognition as a completed sale within one year
from the date of classification.

Disposal of Investments

When the group disposes of, or loses control, joint control or significant influence over a subsidiary, joint venture or associate, it derecognises the
assets (including goodwill) and liabilities of the entity, the carrying amount of any non-controlling interest and any cumulative translation
differences recorded in equity. The fair value of the consideration received and the fair value of any investment retained is recognised. The
resulting gain or loss is recognised in profit or loss.

Impairment reviews

Unless otherwise disclosed in these accounting policies, assets are reviewed for impairment if everits or changes in circumstances indicate that the"
carrying value may be impaired. The Group assesses at each reporting date whether such indications exist. Where appropriate, an impairment

loss is recognised in the income statement for the amount by which the carrying value of the asset (or cash generating unit) exceeds its

recoverable amount, which is the higher of an asset's net realisable value and its value in use.

Leases

Finance leases, where substantially all the risks and rewards incidental to ownership of the leased item have passed to the Group, are capitalised
at the inception of the lease with a corresponding liability recognised for the fair value of the leased item or, if lower, at the present value of the
minimum lease payments, Lease payments are apportioned between the finance charges and capital element of the lease liability to achieve a
constant rate of interest on the remaining balance of the liability. Capitalised leased assets are depreciated over the shorter of the estimated
useful life of the asset and the lease term.

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2. Accounting policies (continued)
Leases where substantially all the risks and rewards of ownership of the asset are retained by the lessor, are classified as operating leases and
rentals are charged to the income statement over the lease term. The aggregate benefit of incentives are recognised as a reduction of rental
expense over the lease term on a straight-line basis.

A leasehold land payment is an upfront payment to acquire a long-term leasehold interest in land. This payment is stated at cost and is amortised
on a straight-line basis over the period of the lease. .

Trade receivables
Trade receivables are recognised and carried at original invoice amount less an‘ allowance for any non-collectable amounts. An estimate for
doubtful debts is made when collection of the full amount is no longer probable. Bad debts are written off when identified.

Financial assets within the scope of IAS 39 Financial Instruments: Recognition and Measurement are classified as; financial assets at fair value
through the income statement (held for trading); held to maturity investments, loans and receivables or available for sale financial assets as
appropriate, Financial liabilities within the scope of IAS 39 are classified as either financial liabilities at fair value through the income statement or
financial liabilities measured at amortised cost.

The Group determines the classification of its financial instruments at initial recognition and re-evaluates this designation at each financial year
end. When financial instruments are recognised initially, they are measured at fair value, being the transaction price plus, in the case of financi
instruments not at ‘fair value through the income statement’, any directly attributable transactional costs.

Loans and receivables
Non-derivative financial assets with fixed or determinable payments that are not quoted on an active market, do not qualify as trading assets and
have not been designated as either ‘fair value through the income statement’ or available for sale, are carried at amortised cost using the effective
interest rate method if the time value of money is significant, Gains and losses are recognised in the income statement when the loans and
receivables are derecognised or impaired, as well as through the amortisation process,

Available for sale financial assets

‘Available for sale financial assets’ are non-derivative financial assets that are designated as such or are not classified in any of the preceding
categories. After initial recognition, interest is taken to the income statement using the effective interest rate method and the assets are
measured at fair value with gains or losses being taken to the-consolidated statement of other comprehensive income until the investment is
derecognised, or until the investment is deemed to be impaired.

The Group assesses at each reporting date whether there is objective evidence that an investment or a group of investments is impaired
Objective evidence would include a significant or protonged decline in the fair value of the investment below its cost. The determination of what is
‘significant’ or ‘prolonged’ requires judgement. In making this judgement the Group evaluates, among other factors, the duration or extent to
which the fair value of an investment is less than its cost.

Financial liabilities at fair value through the income statement (held for trading)
Derivatives liabilities are classified as held for trading unless they are designated as hedging instruments. They are carried in the balance sheet at
fair value with gains or losses recognised in the income statement.

Financial liabilities measured at amortised cost

All non-derivative financial liabilities are classified as financial liabilities measured at amortised cost. Non-derivative financial liabilities are initially
recognised at the fair value of the consideration received, less directly attributable issue costs. After initial recognition, non-derivative financial
liabilities are subsequently measured at amortised cost using the effective interest method. Gains and losses are recognised in the income
statement when the liabilities are derecognised or impaired, as well as through the amortisation process.

Cash and cash equivalents

Cash and cash equivalents in the balance sheet comprise cash at bank and in hand and short-term deposits (cash equivalents) with an original
maturity date of three months or less. In addition, the Group uses Money Market funds as a readily available source of cash, and these funds are
also categorised as cash equivalents. For the purpose of the statement of cash flows, cash and cash equivalents consist of cash and cash
equivalents as defined above, net of bank overdrafts. Cash equivalents are classified as loans and receivables financial instruments.

Financial assets - pension escrow investments
Financial assets - pension escrow investments comprise cash at bank, conventional gilt edged securities, index-linked gilt edged securities and
Treasury bills and money market fund investments.

Conventional gilt edged securities, index-linked gilt edged securities and Treasury bills are classified as available for sale financial instruments on
the basis that they are quoted investments that are not held for trading and may be disposed of prior to maturity.

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2. Accounting policies (continued)

Financial assets - other investments.
Financial assets - other investments comprise short-term deposits (other investments) with Government, local government or banks with an
original maturity of three months or more. Short-term deposits are classified as loans and receivables financial instruments.

Financial liabilities - interest-bearing loans and borrowings
All loans and borrowings are classified as financial liabilities measured at amortised cost.

Financial liabilities - obligations under finance leasés .
All obligations under. finance leases are classified as financial liabilities measured at amortised cost.

Derivative financial instruments
The Group uses derivative instruments such as foreign currency contracts in order to manage the risk profile of any underlying risk exposure of
the Group, in line the Group's treasury management policies. Such derivative financial instruments are initially stated at fair value.

For the purpose of hedge accounting, hedges are classified as cash flow hedges where they hedge exposure to variability in cash flows, that is
either attributable to a particular risk associated with a recognised asset or liability or a highly probable forecast transaction,

In relation to cash flow hedges to hedge the foreign exchange or commodity price risk of firm commitments that meet the conditions for hedge
accounting, the portion of the gain or loss on the hedging instrument that is determined to relate to an effective hedge is recognised directly in
‘equity and the ineffective portion is recognised in the income statement.

When the hedged firm commitment results in the recognition of a non-financial asset or non-financial liability, then at the time the asset or
liability is recognised, the associated gains or losses that had previously been recognised in equity are included in the initial measurement of the
acquisition cost or other carrying amount of the asset or liability, For all other cash flow hedges, the gains or losses that are recognised in equity
are transferred to the income statement in the same year in which the hedged firm commitment affects the net profit/loss, for example when the
hedged transaction actually occurs.

For derivatives that do not qualify for hedge accounting, any gains or losses arising from changes in fair value are taken directly to the income

statement in the period.

Hedge accounting is discontinued when the hedging instrument expires or is sold, terminated or exercised, or no longer qualifies for hedge
accounting. At that point, any cumulative gain or loss on the hedging instrument recognised in equity is kept in equity until the forecast
transaction occurs. If a hedged transaction is no longer expected to occur, the net cumuulative gain or loss recognised in equity is transferred to
the income statement for the year.

Fair value measurement of financial instruments

The fair value of quoted investments (including conventional gilt edged securities, index-linked gilt edged securities and Treasury bills) is
determined by reference to bid prices at the close of business on the balance sheet date. Hence the conventional gilt edged securities, index-
linked gilt edged securities and Treasury bills are within Level 1 of the fair value hierarchy as defined within IFRS 7.

Where there is no active market, fair value is determined using valuation techniques. These include using recent arm's length market transactions;
reference to the current market value of another instrument which is substantially the same; and discounted cash flow analysis and pricing
models. Specifically, in the absence of quoted market prices, derivatives are valued by using quoted forward prices for the ‘underlying
commodity/currency and discounted using quoted interest rates (both as at the close of business on the balance sheet date). Hence derivative
assets and liabilities are within Level 2 of the fair value hierarchy as defined within IFRS 7.

For the purposes of disclosing the fair value of investments held at amortised cost in the balance sheet, in the absence of quoted market prices,
fair values are calculated by discounting the future cash flows of the financial instrument using quoted equivalent interest rates as at close of
business on the balance sheet date. .

Income tax and deferred tax
‘The charge for current taxation is based on the results for the year as adjusted for items that are non-assessable or disallowed. It is calculated
using raties that have been enacted or substantively enacted at the balance sheet date,

Deferred income tax assets and liabilities are recognised:for all taxable and deductible temporary differences and unused tax assets and losses
except:

© initial recognition of goodwill;
. the initial recognition of an asset or liability in a transaction that is not a business combination and, at the time of the transaction,
affects neither the accounting profit nor taxable profit and loss:

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2, Accounting policies (continued) 4
‘+ taxable temporary differences associated with investments in subsidiary, associates and interest in joint ventures. where the timing of
the reversal of the temporary difference can be controlled and it is probable that the temporary difference will not reverse in the
foreseeable future; and
© deferred tax assets are recognised only to the extent that it is probable that taxable profit will be available against which they can be
utilised.
The carrying amount of deferred tax assets is reviewed at each balance sheet date and increased or reduced to the extent that it is probable that
sufficient taxable profit will be available to allow them to be utilised.

Deferred tax assets and liabilities are measured at the tax rates that are expected to apply to the period when the tax asset is realised or the
liability is settled, based on.tax rates (and tax laws) that have been substantively enacted at the balance sheet date, Deferred tax balances are not
discounted. Current and deferred tax is charged or credited directly to equity if it relates to items that are credited or charged directly to equity,
otherwise it is recognised in the income statement.

Provisions

Provisions are recognised when the Group has a present obligation (legal or constructive) as a result of a past event, itis probable that an outflow
of resources will be required to settle the obligation, and a reliable estimate can be made of the amount of the obligation, If the effect of the time
value of money is material, provisions are determined by discounting the expected future cash flows at an appropriate pre-tax rate,

Pensions and other post-retirement benefits

The pension assets for the defined benefit plans are measured at fair value, Liabilities are measured on an actuarial basis using the projected unit
credit method and discounted at a rate equivalent to the current rate of return on a high quality corporate bond of equivalent currency and term.
The resulting defined benefit asset or liability is presented separately on the face of the balance sheet. Full actuarial valuations are carried out at
intervals not normally exceeding three years as determined by the Trustees and, with appropriate updates and accounting adjustments at each
balance sheet date, form the basis of the deficit disclosed. All members of defined benefit schemes are contracted out of the earnings-related part
of the State pension scheme.

For defined benefit schemes, the amounts charged to operating profit are the current service costs and any gains and losses arising from
settlements, curtailments and past service costs. The net difference between the interest costs and the expected return on plan assets is
recognised as net pension interest in the income statement. Actuarial gains and losses are recognised immediately in the statement of
comprehensive income. Any deferred tax movement associated with the actuarial gains and losses is also recognised in the statement of
comprehensive income. :

For defined contribution plans, the Group's contributions are charged to operating profit within people costs in the period to which the
contributions relate. Overseas subsidiary make separate arrangements for the provision of pensions and other post-retirement benefits.

Contingent liabilities

Contingent liabilities are not disclosed if the possil jidered to be remote.

Foreign currencies
The functional and presentational currency of Postal Services Holding Company Limited is Sterling (£). The functional currency of the overseas
subsidiary in Europe is mainly the Euro (€).

The assets and liabilities of foreign operations are translated at the rate of exchange ruling at the-balance sheet date. The trading results of
foreign operations are translated at the average rates of exchange for the reporting period, being a reasonable approximation to the actual
transaction rate, The exchange rate differences arising on the translation, since. the date of transition to IFRSs, are taken directly to the Foreign
Currency Translation Reserve in equity.

Transactions in foreign currencies are initially recorded in the functional currency by applying the spot exchange rate ruling at the date of the
transaction. Monetary assets and liabilities denominated in foreign currencies are retranslated at the functional currency rate of exchange ruling
at the balance sheet date. Currently hedge accounting is not claimed for any monetary assets and liabilities. All differences are therefore taken to
the income statement, except for differences on monetary assets and liabilities that form part of the Group's net investment in a foreign
operation. These are taken directly to equity until the disposal of the net investment occurs, at which time they are recognised in profit or loss.

Non-monetary items that are measured in terms of historic cost in a foreign currency are translated using the exchange rates as at the dates of
the initial transactions. Non-monetary items measured at fair value in foreign currency are translated using the exchange rates at the date when
the fair value is determined.

Government grants

Government grants of a revenue nature are credited to the income statement and are shown separately to the expenditure to which they relate.
Government grants relating to assets are recognised as deferred income that is amortised over the useful life of the relevant assets.

20
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3. Discontinued operations

During the year to 30 March 2014 the Group disposed of its subsidiary, Royal Mail plc (formerly Royal Mail Group Limited.) The steps detailing
this disposal are set out below.

‘Anew company Royal Mail Limited was incorporated on 6 September 2013 with share capital of 100 ordinary shares of £1.50 each (total £150)
issued to Royal Mail Holdings plc. Royal Mail Holdings plc was renamed Postal Services Holding Company plc on 12 September 2013, and Postal
Services Holding Company plc was renamed Postal Services Holding Company Limited on 12 December 2013. On 12 September 2013, the
special share in Royal Mail Group Limited, held by HM Government, was redeemed at par value of £1. Subsequently, also on 12 September 2013,
share capital of 999,999,900 ordinary shares of £1.50 each (total £1.499,999,850) was issued by Royal Mail Limited to Postal Services Holding
Company Limited in consideration for the transfer from Postal Services Holding Company Limited of the entire issued share capital of Royal Mail
Group Limited. Following this transfer, and therefore as at 12 September 2013, the issued share capital of Royal Mail Limited, which was all
issued to Postal Services Holding Company Limited, comprised 1,000,000,000 ordinary shares of £1.50 each (total £1,500,000,000),

On 17 September 2013, Royal Mail Limited approved a reduction of capital by way of solvency statement to cancel £1.49 from each issued
ordinary share of £1.50. This reduction of capital was registered on 18 September 2013, and reduced share capital from £1,500 milion to £10
million. Following this reduction, and therefore as at 18 September 2013, the issued share capital of Royal Mail Limited, which was all issued to
Postal Services Holding Company Limited, comprised 1,000,000,000 ordinary shares of £0.01 each (total £10,000,000). On 19 September 2013,
Royal Mail Limited was re-registered as Royal Mall plc. On 15 October 2013, Postal Services Holding Company Limited completed the successful
IPO of Royal Mail plc, selling 60.01% of its interest and 10% of its interest was granted free of charge to eligible Royal Mail plc employees, In the
financial statements of the Group this grant of shares has been accounted for in the Consolidated income statement and the Consolidated
statement of changes in equity. No further accounting will be required in the Group or Company financial statements in respect of the granted
shares as Royal Mail plc is the sponsoring employer. :

As a consequence of the above Group control of Royal Mail plc was lost on 15 October 2013, and the remaining interest of 29.99% is treated as an
investment thereafter. The remaining interest has been classified as an investment under IAS 39 ‘Financial instruments: Recognition and
measurement’ and not as an associate under IAS 28 ‘Investments in associates’, Under IAS 28 a shareholding should be accounted for as an
associate if the investee has significant influence, The standard states that the exercise of significant influence is evidenced through representation
on the board of directors, participation in policy-making processes, material transactions between the entities, interchange of managerial personnel
or provision of essential technical information.

Postal Services Holding Company Limited is not represented on the Royal Mail plc Board of Directors, at no point has it sought to participate in
Royal Mail plc policy making processes and there have been no material transactions between Postal Services Holding Company Limited and Royal

Mail plc since the date of the IPO. in addition there has been no interchange of managerial personnel or provision of essential technical information
between the companies. Therefore in the opinion of the Directors Postal Services Holding Company Limited does not have significant influence over
Royal Mail plc and consequently the remaining interest has been classified as an investment. For further detail in relation to the investment in Royat
Mail plc refer to note 20.

£m
Cash consideration 1,971
Net assets disposed of:
Property, plant and equipment 1,912
Goodwill 202
Intangible assets 160
Investments in joint ventures and associates 3
Financial assets 23
Retirement benefit asset 1,862
Deferred tax assets 9
Inventories 23
Trade and other receivables 1,005
Cash and cash equivalents 685
Trade and other payables (1,744)
Financial liabilities . (1,308)
Provisions (215)
Deferred tax liabilities (186)
2,431
Fair value of retained 29.99% interest in investment 989
Disposal costs (13)
Profit on disposal 516

21
Postal Services Holding Company Limited

3. Discontinued operations (continued)

The profit in the year from discontinued operations, net of tax is as follows:

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201% 2013
fm £m
Revenue 4,745 8,869
People costs (2,753) (5,147)
Distribution and conveyance costs (950) (1,785)
Other operating costs (615) (1,302)
Operating profit before exceptional items 397 635
Operating exceptional items 1,227 (272)
Operating profit 1,624 363
Profit on disposal of property, plant and equipment 18 4
Profit on disposal of business 2 -
Profit before financing and taxation 1,644 367
Finance’costs (55) (104)
Finance income 2 27
Net pension interest 23 34
Profit before taxation 1,614 324
Taxation charge (368) 246
Profit in the financial year from discontinued operations 1,246 570
Included within the Group's cash flows are the following amounts are attributable to the discontinued operation:
2016 2033
£m Em
Net cash flows from operating activities 447 761
Net cash flows from investing activities (104) (219)
Net cash flows from financing activities (10) (665)
Net increase/(decrease) in cash and cash equivalents 333 (123)

22
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4. People information
Included in continuing operating expenses:
People costs:
Bane tis evened
fm ee
Wages and salaries 208 215
Pensions 27 25
Social security 20 19
Subpostmasters’ fees 448 478
Total 703 737
People numbers:
The number of people employed, calculated on a headcount basis, were:
a ae Paap ees
Fra Fae 06 Fae)
Post Office Limited 7,787 7.886 7,950 7,842
UK Parcels, International & Letters (UKPIL) s 149,940 148,968 149,710
General Logistics Systems = 13,646 4,077 13,569
Group total 7,787 175,502 174,357 175,134
Directors’ emoluments:
mae a
£000 £000
Directors’ emoluments 134 376
. 4

Amounts earned under Long-Term Incentive Plans

Number of Directors accruing benefits under defined benefit schemes

The total amount payable to the highest paid director in respect of emoluments was £89,000 (2013: £200,000). Pension contributions of £nil

(2013: Enil) were made to a money purchase scheme on their behalf.
Key management compensation is disclosed in note 27.

5. Other operating costs

Operating profit before exceptional items from continuing, operations is stated after charging the following other operating costs:

201 2013 Restated
fm £m
Pensions charge to continuing operations (note 24) 27 25
Operating lease charges on property, plant and equipment for continuing operations 61 82
Research and development expenditure during the year amounted to Enil (2013 Enil).
2014 2013
Auditor's fees £000 £000
Audit of statutory financial statements 35 733
Other fees to auditor:
Statutory audits for subsidiary 314 1,566
Other services (including regulatory audits) 143 313
Taxation services = : 228
Total 492 2,107

23
Postal Services Holding. Company Limited

6. Operating exceptional items

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The results for the year include a number of non-recurring or restructuring costs which fall outside of the Group’s normal trading activity, These
are items which, in management's judgement, need to be disclosed separately to provide greater visibility of the underlying results of the

business,

An analysis of the exceptianal items from continuing operations included within the income statement is as follows:

2014 2013 Restated
£m £m £m £m
Business transformation incentive payments 5 4
Restructuring costs:
= Voluntary redundancy 23 vu
— Project and property costs 231 6%
254 75
Impairments 145 66
Government grant - Post Office Limited (317) (98)
Royal Mail Pension Plan amendment (102) *
Total operating exceptional items charged to continuing operations (45) 47

The £5m charge (2013 £4m) for Business transformation mainly represents payments linked to the achievement of key modernisation

milestones as part of the pay deal with the Communication Workers Union.

Impairments of £115m (2013 £66m) relate to; Post Office Limited comprising £73m (2013 £41m) property, plant and equipment and £42m

(2013 £25m) intangible assets.
For further information on the Royal Mail Pension Plan amendment refer to note 24.
7. Net finance costs

‘The following analysis is in respect of continuing operations and excludes net pensions interest.

2016 2013 Restated

&m £m

Interest payable on financial liabilities carried at amortised cost 3 4

Finance costs 3 4

Interest received on available for sale financial assets - (220)

Interest received on loans and receivables financial assets (a) (a)

Finance income (a) (224)
Net finance (income)/costs (excluding net pensions interest) 2

(217)

The finance costs of £3m (2013 £4m) include £1m (2013 £1m) in respect of finance charges payable under finance lease contracts.

24
Postal Services Holding Company Limited

8. Taxation

‘The major components of the income tax charge/(credit) for the years ended 30 March 2014 and 31 March 2013 are:

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2016 213

Continuing operations fm fm

‘Tax charged to the income statement

Current income tax:

Current income tax charge/(credit) (9) (6)

Foreign tax - -

Adjustments in respect of UK current income tax of previous years - 53

Adjustments in respect of foreign current income tax of previous years (2) -
(11) 47

Deferred income tax:

Relating to origination and reversal of temporary differences (2) (21)

Income tax debit/(credit) reported in the consolidated income statement in relation to continuing

operations (43) 26

Tax charged to equity

Income tax related to items charged or credited directly to equity:

Deferred income tax charge (relief) related to actuarial movements in the pension deficit (80) 209

Deferred income tax charge (relief) due to effect of change in tax rate - -

Deferred income tax charge (relief) related to movements in hedging reserve e (2)

Current income tax (relief) for pension deficit recovery payment - -

Current income tax charge for Fair Value adjustments on gilts investments/financial assets : (53)

Income tax expense (credit) reported in equity (80) 154

A reconciliation between the tax charges and the product of accounting profit/(loss) before tax multiplied by the UK rate of Corporation Tax for the

years ended 30 March 2014 and 31 March 2013 is as follows:

201% 213"

fm fm
Accounting profit/(loss) before tax from continuing operations 158 251
Accounting profit/(loss) before tax from discontinued operations 2,130 324
At UK standard rate of Corporation Tax of 23% (2013 24%) 526 138
Overseas current tax rates - a
Tax under (over) provided in prior years () (a)
Non-taxable income (123) (4)
Non-deductible expenses (a) 14
Associates /joint venture’ profit after tax charge included in Group pre-tax profit (8) (8)
Net increase (decrease) in tax charge resulting from derecognition (recognition) of deferred tax assets (36) (367)
Provision deductible when incurred - -
Deferred relief for asset depreciation and impairment - -
Effect of change in tax rate on deférred tax (3) -
Losses from disposals ineligible for relief - 7
Losses extinguished under Postal Services Act : -
Effect of group relief surrenders to other companies 1 2
Total tax charge/(credit) in the income statement 355 (220)
Tax charge/(credit) in the income statement relating to continuing operations (13) 26
Tax charge/(credit) in the income statement relating to discontinued operations 368 (246)

25
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8. Taxation (continued)
Deferred tax relates to the following:
Balance sheet Tacome statement
2016 213 20% 21s"
fm £m Em £m

Accelerated capital allowances - - - -
Goodwill qualifying for tax allowances ‘ : (23) - x
Deferred tax liabilities E (23) = =
Assets
Deferred capital allowances - 244 - -
Provisions and other . - 37 - -
Pensions temporary differences (21) (243) - -
Losses available for offset against future taxable income 2 72 2 aa
Hedging derivatives temporary differences - 2 - -
Goodwill qualifying for tax allowances . - - : :
Deferred tax assets = 112 2 21
Net deferred tax asset (liability) : 89 : 5
Consolidated income statement (relating to continuing operations) - - 2 21
Consolidated income statement (relating to discontinued operations) - - (349) 284

*Restated following the disposal of 70.01% of the Group's shareholding in Royal Mail plc (formerly Royal Mail Group Lmtd) and subséquent
classification as a discontinued operation. For further detail refer to note 3.

The Group has unrecogniséd deferred tax assets of £144m (2013:£256m) comprising of £nit (2013:£nil) relating to retirement benefit
obligations, £99m (2013:£145m) relating to fixed asset and other timing differences, and £45m (2013:£14.1m) relating to tax losses. The Group
has capital losses carried forward the tax effect of which is Enil (2013:£4m) and temporary differences related to capital losses of Enil (2013:
£74m). The Group has rolled over capital gains of £3m (2013:£56m); no tax liability would be expected to crystallise should the assets into which
the gains have been rolled be sold at their residual value as it is anticipated that capital losses would arise.

Finance Act 2013 reduced the main rate of corporation tax to 21% with effect from 1 April 2014 and to 20% from 1 Aprit 2015. Deferred tax
balances have been measured to reflect these changes and reflect the expected timing of reversal

26
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9. Property, plant and equipment
ee Panta Motor Fixtures and
Freehold leasehold leasehold machinery vehicles equipment Total
fm En fm fm fn fm fm

Cost
At 1 April 2013 1,723 280 765 1191 580 1,080 5,619
Exchange rate movements a . - - - 1 2
Reclassification (18) - 13 - - 5 -
Additions 93 - 11 7 38 49 198
Disposals (43) (1) (16) (11) (34) (34) (139)
Legal entity transfer (2) - - - - - (2)
Reclassification to ndn-current assets
held for sale (a) 7 e 7 . 2 (a)
Disposal of subsidiary (1,653) (262) (660) (1,186) (540) (362) (4,663)
At 30 March 2014 100 17 113 a Ab 739 1,014
Depreciation and impai
At 1 April 2013 923 178 547 722 331 987 3,688
Exchange rate movements EZ : es 4 z 1 2
Depreciation 22 2 24 34 27 14 123
Impairment 16 7 e 7 43 73
Disposals (38) > (13) (10) (32) (34) (127)
Reclassification to non-current assets
held for sale (1) - - - - - (a)
Disposal of subsidiary (831) (164) (452) (746) (289) (272) (2,754)
At 30 March 2014 91 16 113 1 4h 739 1,004
Net book value
At 30 March 2014 9 1 La - - - 10
At 31 March 2013 800 102 218 469 249 93 1,931

Depreciation rates are disclosed within accounting policies (note 2). No depreciation is provided on land, which represents £3m (2013 £199m) of

the total cost of properties.

27
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9. Property, plant and equipment (continued)
Land and buildings
Long Shor Plantand Motor Fixtures and
Freehold leasehold leasehold machinery vehicles equipment Total
fm £m £m £m fm fm £m
Cost
‘At 26 March 2012 1598 276 747 1,228 482 1,037 5,368
Exchange rate movements ° 4 - - 2 1 2 9
Reclassification (29) 1 27 1 - - -
Additions 184 4 20 47 120 57 432
Disposals (32) @ (29) (87) (23) (16) (188)
Reclassification to non-current assets
held for sale (2) : i - - - 2)
‘At 31 March 2013 1,723 280 765 1191 580 1,080 5.619
Depreciation and impairment
At 26 March 2012 869 173 517 739 296 949 3,543
Exchange rate movements 1 - - 2 1 - 4
Depreciation 39 6 46 68 46 32 237
Impairment 30 - - - 9 22 61
Disposals (15) (a) (16) (87) (21) (16) (156)
Reclassification to non-current assets .
held for sale (a) = e a = : (a)
‘At 34 March 2013 923 178 547 722 331 987 3,688
Net book value
‘At 34 March 2013" 800 102 218 469 249 93 1,931
At 26 March 2012 729 103 230 489 186 88 1825 *
10. Goodwill
2046 213
£m £m
Cost
At 4 April 2013 and 26 March 2012 611 599
Exchange rate movements 3 8
Acquisition of businesses 4 4
Disposal of subsidiary (618)
‘At 30 March 2014 and 31 March 2013 - 611
Impairment
At 1 April 2013 and 26 March 2012 445 410
Exchange rate movements 1 5
Disposal of subsidiary (416) -
‘At 30 March 2014 and 34 March 2013, = 445
Net book value
At 30 March 2014 and 34 March 2013 -- 196
At 1 April 2013 and 26 March 2012 196 189

The carrying value of goodwill arising on business combinations of Enil (2013 £196m) at the balance sheet date includes Enit (2013 £194m)
relating to the General Logistics Systems (GLS) business segment.

28
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11. Intangible assets
zie FTE
: Waster Taster
Iranctise Customer franchise Cistomer
Ticences listings Software Total-—tcences—‘sings—“Sotware Total
fm tm im em im im fm tm

Cost ’
At 1 April 2013 and 26 March 2012 23 32 495, 550 23 30 431 484
Additions - - 79 79 - - 69 69
Disposals : Cn) - - 6
Acquisition of businesses - 1 “ 1 * 2 « 2
Disposal of subsidiary (23) (33) (324) (380) » = = »
At 30 March 2014 and 31 March 2013 - : 243 243 23 32 495, 550
Amortisation and impairment
At 1 April 2013 and 26 March 2012 23 28 360 411 23 26 300 349
Impairment - : 42 42 - - 24 24
Amortisation - 1 16 17 « 2 41 43
Disposals . - mm - (5) (5)
Disposal of subsidiary (23) (29) (168) (220) * il « bl
At 30 March 2014 and 31 March 2013 : - 243 243 23 28 360 411
Net book value
At 30 March 2014 and 31 March 2013 ” * - - bal 4 135 139
At 1 April 2013 and 26 March 2012 - 4 135 139 - 4 131 135

The intangible assets above, none of which have been internally generated, have finite lives and are being written down on a straight-line basis.

29
Postal Services Holding Company Limited

12. Investments in joint venture and associates

Joint venture

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During 2013-14 (and 2012-13), the Group's only joint venture investment was a 50% interest in First Rate Exchange Services Holdings Limited
(note 27), whose principal activity is the provision of Bureau de Change services in Post Office Limited,

Associates

Details of the Group's 2013-14 and 2012-13 associate investments are provided in note 27. The reporting dates for these investments are 30
March 2014. There are no significant restrictions on the ability of associates to transfer funds to the Group in the form of cash dividends,

repayment of loans or advances.

‘Share of post
a tax pre at
31March dividend 30 March
2013 profit Disposal 2016
£m fmm fm
Joint venture
Share of net assets 59 33 - (32) 60
Goodwill 1 - - - 4
Net investments 60 33 =. (32) 61
Associates
Share of net‘assets 3 2 (3) (2) -
Net investments 3 27 3) (2) =
Total net investments in joint
venture/associates 63 35 (3) (34) 61

30
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12. Investments in joint venture and associates (continued)
Share of post
' a a
26 March 34.March
2012 Addition it Disposal Dividend 2013
fm Em £m £m £m fm
Joint venture
Share of net assets 66 - 33 - (40) 59
Goodwill 1 : : : - 1
Net investments 67 - 33 - (40) 60
Associates
“Share of net assets 25 11 (et) (32) = 3
Total net investments in joint venture/associatesI 92 11 32_ (32) (40) 63
2014 2013
Teint Taint
venture Associates Totat venture Associates Total
Em fm fm Em £m £m
Share of assets and liabilities:
Current assets 175 - 175 184 6 190
Non-current assets 5 - 5 3 : 3
Share of gross assets, 180 = 180 187 6 193
Current liabilities (119) = (119) (127) (3) (130)
Non-current liabilities s = 7 : é -
Share of gross liabilities (419) - (119) (127) (3) (130)
Share of net assets 64 = 64 60 3 63
Share of revenue and profit: 2
Revenue 7 - ” 75 61 136
Profit/(loss) after tax 33 - 33 33 ct) 32

13. Pension escrow investments

The pension escrow investments were established to provide security to the Royal Mail Pension Plan (RMPP) Trustee in support of a 38 year
deficit recovery period as agreed with the Trustee in 2009 as part of the last triennial valuation.

As from 1 April 2012, following the transfer of almost all of the RMPP pension liabilities and pension assets to HM Government, all of the pension
escrow investments were made available to the Group. The investments were sold during the prior year. Pension escrow investments are

analysed in the table below:

2014 2013

‘average ‘erage

effective * effective

interest rate interest rate
fm £m
Treasury bills ; - ; ~
Gilt edged securities (index-linked) - - ; -
Gilt edged securities (conventional) - = - -
Money market fund : : 03 20
Group Total : 20

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Postal Services Holding Company Limited
14. Inventories
Er 23
fn fn
Supplies and materials (uniforms, fuel, printing and stationary, mailbags, engineering spares) - 20
Merchandise (retail, lottery products and stamps) 6 12
Total 6 32
15. Current trade and other receivables
woe Ee)
fm fm
Trade receivables 62 790
Prepayments and accrued income 82 314
144 1,104
Client receivables in the Post Office Limited network 158 240
Finance income - -
Total 302 1344
Refer to note 17 for an explanation of Post Office Limited network balances.
Movements in the provision for bad and doubtful debts were as follows: .
zoe 23
% in fm
At 1 April 2013 and 26 March 2012 37 40
Receivables provided for during the year 7 15
Release of provision (2) (10)
Utilisation of provision (6) (8)
Disposal of subsidiary (a9) *
At 30 March 2014 and 31 March 2013 17 37,

32
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15. Current trade and other receivables (continued) s
‘The amount of trade receivables that were past due but not impaired are as follows

20a 2018

fm £m

Past due not more than one month 18 100
Past due more than one month and not more than two months 2 9
Past due more than two months 6 29
Total past due but not impaired 26 138
Provided for or not yet overdue 53 689
Provision for bad and doubtful debts (a7) (37)
Total 62 790
16. Cash and cash equivalents
Cash and cash equivalents include cash in Post Office Limited's branches and other cash equivalent investments as shown below:

201s 2013

fm £m

Cash in the Post Office Limited network 708 870
Cash at bank and in hand : 1 146
Total cash at bank in hand or in the Post Office Limited network 745 1,014
Cash equivalent investments: Short-term bank and local authority deposits and money market fund 30 307 )
investments
Total cash and cash equivalents 745 1321

Cash and cash equivalents comprise cash at bank and in hand and short term deposits (cash equivalents) with an original maturity date of three
months or less. The Group uses Money Market funds as a readily available source of cash and these funds are categorised as cash equivalents.
Where interest is earned, this is either at floating or short-term fixed rates based upon bank deposit rates. The fair value of cash and cash

equivalent investments is not materially different from the carrying value of £745m (2013 £1,321m).

For the purposes of the consolidated statement of cash flows, cash and cash equivalents consists of £745m defined above, net of a bank overdraft

of £50m which is disclosed in note 17.

17. Current trade and other payables

2016 2013

fm £m
Bank overdraft 50 e
Trade payables and accruals , 189 1,228
Advance customer payments (for stamps held, not yet used by customers) 37 425
Social security 14 112

290 1.765
Client payables in the Post Office Limited network 437 528
Capital expenditure payables 7 31 66
Deferred grant income - 102
Other 10 17
Total 768 2.478

The Group, through Post Office Limited, receives and disburses cash on behalf of Government agencies and other clients to customers through its
Post Office branch network. Amounts owed to/from these parties are disclosed separately as client payables (as above) and receivables (see note

15). The level of cash held and the related payables can vary significantly at each balance sheet date.

‘The fair value of trade and other payables is not materially different from the carrying value,

33
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18. Loans and borrowings
Below is a summary of loans and borrowings at the year end, the average interest rate, facility availability and security granted.
mH
Average watery
and committed Total of tan ot can
borrowings facity faclity drawn down drawn down
tm fm im + year
BIS loans to Post Office Limited* ~ 1,150 1,150 10 2014
TBIS - Department of Business. Innovation and Skills.
2013
Were
average marty
Loans “Futer interes ate date
ad commited Total oflean eftoan
beoronings recity fecty dean down kaw down
fm fm fm 3 eae
BIS Idans to Royal Mail Group Limited 973 900 1,873 88° 2019
BIS loans to Post Office Limited 291 859 1,150 1.0 2013
Total 1,264 1,759 3,023
The undrawn committed facilities, in respect of which all conditions precedent had been met at the balance sheet date, expire as follows:
ao 23
fm fm
Expiring in one year or less - 900
Expiring in more than one year, but not more than two years - -
Expiring in more than two years 1,150 859
Total 1,150 1,759

The following securities apply to the Group's committed facilities:

2024 2013,
Facility Facility Facility Facility
£m end date Em fend date_Security
Post Office Limited facility 1,150 2018 1,150 2018 Floating charge over all assets of Post Office Limited and a

negative pledge over cash and near cash items

. The Post Office Limited facility of £1.150m is currently restricted to funding the cash and near cash items held within the Post Office Limited

snetwork,

The BIS loans to Post Office Limited under the facility are short dated on a programme of liquidity management and mature on average
1 day after the year end (2013 1 day). On maturity it is expected that further loans will be drawn down under this facility, which’ expires in 2018,

The BIS loans to Post Office Limited become repayable immediately on the occurrence of an event of default under the loan agreements. These
events of default include non-payment and insolvency in respect of Post Office Limited. It is not anticipated that the Group is at risk of breaching

any of these obligations.

34
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19. Financial liabilities net and gross maturity analysis
Below is a summary of when all the financial liabilities fall due,
201
borrowings teases Tabites Tota
rs tm fm fm
‘Amounts falling due in:
One year or less or on demand (current) - 3 - 3
More than one year (non-current) - = - -
More than one year but not more than two years. ° al Ld =
More than two years but not more than five years - - - -
More than five years : - - -
Total - 3 - 3
203
rrrey
berrovings loons Tas Teta
fm 'm fm im.
‘Amounts falling due in:
One year or less or on demand (current) 291 82 2 375
More than one year (non-current) 973 230 1 1.204
More than one year but not more than two years > 60 1 61
More than two years but not more than five years 473 139 - 612
More than five years 500 314 * 531,
Total 1,264 312 - 3 1579

Obligations under finance leases are either unsecured or secured on the leased assets. These are repayable in variable and fixéd amounts over
their maturity periods. The average interest rate is 11.5% (2013 4%). The average maturity date is less than 1 year (2013 more than five years).

The tables below set out the gross (undiscounted) contractual cash flows of the Group's financial liabilities. For overdrafts, loans and finance lease
contracts, these cash flows represent the undiscounted total amounts payable including interest. For derivatives which are settled gross, these
cash flows represent the undiscounted gross payment due and do not reflect the accompanying inflow. For derivatives which are settled net, these

cash flows represent the undiscounted forecast outflow.

35
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19. Financial liabilities net and gross maturity analysis (continued)
2014
Gross
borrowings finance lease
commitments instalments Total
£m Em fm
Amounts falling du
One year or less or on demand (current) - 3 3
More than one year (non-current) - - =
More than one year but not more than two years - - -
More than two years but not more than five years - - -
More than five years : : :
Total - 3 3
2013
Gross Gross Grose
loans and Gross payments on piyments on
borrowings finance ease derivatives derivatives
camvmitments instalments, Sub-total settled gross saltlednet_ =Total
Em £m £m fm sm fm
Amounts falling due in:
One year or tess or on demand (current) 320 90 410 120 2 532
More than one year (non-current) 1.435 334 1,769 2 11772
More than one year but not more than two years 29 65 % 2 1 7
_More than two years but not more than five years 752 167 899 - - 899
More than five years 654 122 7% : - 776
Total 1,755 424 2179 122 32304
20. Financial assets and liabilities - summary and management of financial risk
The Group's financial assets and liabilities are shown in the table below.
2014 2013
Non- current Current Total Non-current Current Total
Em £m fm fm gm sm
Investment in Royal Mail plc - 1698 1,698 - - -
Pension escrow investments - - - 20 - 20
Cash and cash equivalents - 765 165 - 1321 1321
Other bank and governmental deposits - - - - 1,257 1.257
Derivative assets - : - 5) 10 13
Total financial assets = 2,463 2,443 23 2588 2,611
BIS loans to Post Office Limited - - = = (291) (291)
BIS loans to Royal Mail Group Limited - : : (973) = (973)
Total loans and borrowings - - - (973) (291) (1,264)
Finance leases obligations - (3) (3) (230) (82) (312)
Derivative liabilities - : - (a) (2) (3)
Total financial liabilities _ @) @ (1.204) (375) (1579)

During the year to 30 March 2014 the Group lost control of its subsidiary, Royal Mail plc, through the disposal of the majority of its shareholding,
The remaining interest of 29.99% has been classified as an available for sale financial asset. The fair value of the 29.99% investment at the date of
loss of control was £989m, see note 3 for further details. The investment has been remeasured to fair value as at 30 March 2014 and the
change in fair value taken to the consolidated statement of other comprehensive income, The fair value of this quoted investment in Royal Mail plc
was determined by reference to published purchase price quotations in an active market.

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20. Financial assets and liabilities - summary and management of financial risk (continued)

Financial assets and liabilities — financial risk management objectives and policies

The Group's principal financial assets and liabilities comprise quoted investments, short-term deposits, money market liquidity investments, loans
and cash. The main purposes of these financial instruments are to raise finance and manage the liquidity needs of the business operations. The
Group has various other financial instruments such as trade receivables and trade payables, which arise directly from operations and are not
disclosed further in this section.

The Group enters into derivative transactions, which create derivative assets and liabilities; mainly commodity price swaps and forward currency
contracts, The purpose is to manage the commodity and currency risks arising from the Group's operations. It is, and has been throughout the
year under review, the Group's policy that no speculative trading in financial instruments is undertaken,

The main risks arising from the Group's financial assets and liabilities are interest rate risk, liquidity risk, foreign currency risk, commodity price
and credit risk. The Board reviews and agrees policies for managing each of these risks and they are summarised below.

Interest rate risk
The Group's exposure to market risk for changes in interest rates relates to the Group's loans and borrowings and interest bearing financial
assets. The BIS loans to Post Office Limited of €nil (2013 £291m) are at short-dated fixed interest rates with average maturity 1 day (2013
average maturity 1 day). The total interest bearing financial liabilties/assets of the Group (excluding the non-current investments) of £34m (2013
£437m) are at short-dated fixed or variable interest rates.

The Group's policy is to manage its net interest expense using an appropriate mix of fixed and variable rate financial instruments. No external
hedging of interest rate risk is undertaken,

Foreign currency risk .
During the year the Group was exposed to foreign currency risk due to; trading with overseas postal operators for carrying UK mail abroad and
delivering foreign origin mail in UKPIL; the balances held to operate the Bureau de Change services within Post Office Limited; and various
purchase contracts denominated in foreign currency, all in UKPIL. These risks are mitigated by hedging programmes. Hedging. is normally
confined to 90% of the forecast exposure where forecast cash flows are highly probable.

For the’ Bureau de Change business, balances of major currency holdings are hedged along with minor currencies showing a closely correlated
movement.

Commodity price risk
During the year the Group was exposed to fuel price risk arising from operating one of the largest vehicle fleets in Europe. In addition, the Group
was exposed to the commodity price risk of purchasing electricity and gas. Following the disposal of Royal Mail plc the Group has no material
exposure to commodity price risk.

Liquidity risk

The Group's primary objective is to ensure that the Group has sufficient funds available to meet its financial obligations as they fall due. This is
achieved by aligning short-term investments and borrowing facilities with forecast cash flows. Typical short-term investments include money
market funds, time deposits with approved counterparties, UK Government gilts and Treasury bills. Borrowing facilities are regularly reviewed to
ensure continuity of funding,

The unused facility for Post Office Limited of £1,150m expires in 2018 (2013 £859m expiring in 2016).

Capital management
The Group regards its capital as share capital, share premium, retained earnings and debt provided by the UK Government. The sole shareholder
and the provider of the majority of debt to the Group is the UK Government. The management of capital is closely linked to the Group's
relationship with its shareholder. The Group maintains its liquidity requirements by the management of its internal funds and by thé drawing
down of equity and debt from its shareholder as well as drawing on limited external debt facilities. The Group's debt to equity ratio is determined
by its shareholder.

Sensitivity
‘As a result of the mix of fixed and variable rate financial instruments and the currency and commodity hedge programmes in place, the Group has
no material exposure to operating profit risk from interest rate, exchange rate or commodity prices.

37
Postal Services Holding Company Limited

21. Financial assets and liabilities - additional analysis

The following tables show the currency, classification, maturity and effective interest rate of the Group's financial assets and liabilities.

Carrying amounts and fair values

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Trade receivables, payables, prepayments, accruals and client payables have been omitted from this analysis on the basis that carrying value is a
reasonable approximation for fair value, Pension scheme assets and liabilities are also excluded. Fair values have been calculated using current
market prices (published purchase price quotations/forward exchange rates/commodity prices) and discounted using appropriate discount. rates.
There are no material differences between the fair value (transaction price) of all financial instruments at initial recognition and the fair value
calculated using these valuation techniques, except in relation to the investment in Royal Mail plc, For all other financial instruments fair value is

equal to the carrying amount. The tables below also set out the carrying amount of the currency of the Group's financi

2046 2013
Totat Total
Levet Caassifiation £m Em
Financial assets
Investment in Royal Mail plc 1 Available for sale 1,698 -
Cash at bank, in hand or in Post Office Limited network m5 1014
Cash equivalent invest ments 30 307
Money market funds Loans and receivables 2 174
} Short-term deposits - local government Loans and receivables - 7
I Short-term deposits - bank Loans and receivables 30 126
Cash and cash equivalents 5 1321
Financial assets - investments (current) = 1,257
F Short-term deposits - HM Government/iocal government Loans and receivables ~ 4257
L Short-term deposits - Bank Loans and receivables 7 -
Financial assets - pension escrow investments (non-current) 4 - 20
F Money market funds Loans and receivables 4 20
Derivative assets - current 2 - 10
~~ non-current « 3
Total financial assets 2,463 2,611
Financial liabilities
Financial liabilities - loans and borrowings (current) - (291)
F815 toans to Post Office Limited ‘Amortised cost - (291) I
Obligations under finance leases (current) Amortised cost (3) (82)
Financiat liabilities - loans and borrowings (non-current) - (973)
E BIS loans to Royal Mail Group Limited ‘Amortised cost - (973) I
Obligations under finance leases (non-current) Amortised cost - (230)
Derivative liabilities - current 2 - (2)
Derivative liabilities ~ non-current 2 = i)
Total financial liabilities (3) (4.579)
Net total financial assets 2,440 1,032

‘There are no financial assets.or liabilities designated at fair value through the income statement on initial recognition.

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Postal Services Holding Company Limited:

21. Financial assets and liabilities - additional analysis (continued)

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The criteria for codification of ‘Level’ in the above table is described in the accounting policy ‘Fair value measurement of financial instruments’

(note 2). None of the financial assets listed above are either past due or considered to be impaired.

Interest rate risk

Interest on financial instruments classified as floating rate is repriced at intervals of less thian one year. Interest on financial instruments classified
as fixed rate is fixed until the maturity of the instrument. The tables below set out the carrying amount by maturity of the Group's financial

instruments that are exposed to interest rate risk.

Financial year ended 30 March 2014

‘average
2 effective Within 12 2-5° More than
Interest rate tyear years years Syears Total
x fm fm £m fm fm
Fixed rate
Cash at bank : - - - - -
Cash equivalent investments:
~ Short-term deposits ~ bank 05 37 - - - 37
BIS loans to Post Office Limited - - - - - -
Obligations under finance leases 115 (3) - - - (3)
Total 34 : : : 34
Non- interest bearing
Investment in Royal Mail plc 1,698 - - - 1,698
Cash at bank, in hand or in Post Office Limited network 708 : : : 708
Net total financial assets/\liabilities) 2,440 - - - 2,440.
Financial year ended 31 March 2013
‘Average
effective Within 12 2-5 More than
Interest rate year years years Syears Total
fm fm £m fm £m
Fixed rate
Cash at bank 32 18 - - - 18
Cash equivalent investments:
- Short-term deposits - bank , 04 120 - - - 120
~ Short-term deposits - HM Government/local government 04 7 - - - 7
Financial assets - investments (current)
= Short-term deposits - HM Government/local government 17 1 - - - 4
BIS loans to Post Office Limited 10 (291) - - - (291)
BIS loans to Royal Mail Group Limited 88 - - (473) (500) (973)
Obligations under finance leases 37 (82) (60) (139) (31) (312)
Total (227) (60) (612) (531) (1,430)
Floating rate
Cash at bank 07 aaa - - - 414
Cash equivalent investments:
~.Money market funds 04 174 - - - 174
~ Short-term deposits - bank 08 6 - - - 6
Financial assets - pension escrow investments (non-current)
= Money market fund 03 - - : 20 20
Total 204 : - 20 341
Non-interest bearing :
Cash at bank, in hand or in Post Office Limited network 885 - - - 885
Financial assets - investments (current) .
~ Short-term deposits - HM Government/local government 1.256 - - - 1,256
Derivative assets 10 3 - - 13
Derivative liabilities (2) (a) : : (3)
Total 2,149 2 - - 2,154
Net total financial assets/(iabilities) 2,213 (58) (642) (514) 1,032

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22. Hedging programmes

The purpose of the Group's hedging programmes is to mitigate volatility in foreign exchange rates. As explained in note 20, interest rate risk is
managed using an appropriate mix of fixed and variable rate financial instruments. There are no significant concentrations of credit risk
Accounting rules require the Group to choose whether to designate effective cash flow hedge programmes or not (subject to various tests). The
impact of not designating a cash flow hedge programme is that all gains or losses on the derivatives in the programme have to be taken
immediately to the income statement and cannot be deferred into equity.

The Group had the following designated cash flow hedge programmes during the current and previous year: however these programmes were
disposed of with Royal Mail plc

Hedging Activities
i) The diesel fuel hedge programme uses forward commodity price swaps in USS or Sterling and forward currency purchase contracts to
hedge the exposure arising from commodity price and USS/Sterling exchange rates for forecast diesel fuel purchases ¢

ii) The jet fuel hedge programme uses forward commodity price swaps and forward currency purchase contracts to hedge the exposure arising
from.commodity price and US$/Sterling exchange rates for forecast jet fuel usage.

iii) The air cofveyance hedge programme uses US$ forward currency purchase contracts. to hedge the exposure arising from US$/Sterling
exchange rates for forecast air conveyance purchases.

iv) Three capital programmes (one of which completed during the year) use Euro forward currency purchase contracts to hedge the exposure
arising from Sterling/Euro exchange rates for contracted capital expenditure on automation projects.

v) The electricity hedge programme uses forward commodity price swaps to hedge the exposure arising from electricity prices.
vi) The gas hedge programme uses forward commodity price swaps to hedge the exposure arising from gas prices.

vii) The Group had undesignated cash flow hedge programmes for the Post Office Limited Bureau de Change balances, the UKPIL overseas
postal operator liabilities and the transactlonal exposure created by inter-company loans with GLS. The derivative balances of these
programmes are not material.

Commodity price hedging

Prior to the disposal of Royal Mail Group plc the Group entered into price swap contracts to lock future purchases (at an agreed volume) into a
known price, For diesel and jet these price swaps were sometimes entered into on the USS price for the commodity (based upon available market
prices), in which case the Group used forward foreign currency contracts to lock into a combined sterling price for the commodity

Following the disposal and as at 30 March 2014 the group did not operate a commodity price hedging programme.
Foreign currency hedging for non-commodity items

‘The exposure may be hedged with external forward foreign currency contracts, The foreign currency cash balances, the derivatives are all revalued
to current market prices at thie balance sheet dates, meaning that no net gains or losses arise in the income statement.

40
22. Hedging programmes (continued)

Derivative values

Postal Services Holding Company Limited

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‘At any point in time, the derivative in these cash flow hedge programmes are either ‘in the monéy’ which mearis the hedged rates are better than
current market rates or ‘out of the money’ which means the hedged rates are worse than current market rates. The gains (‘in the money’) and.
losses (‘out of the money) as at the balance sheet date are deferred into equity (where the hedge is effective) and an associated financial asset or
financial liability is created in the balance.sheet. The financial asset/liability is released when the derivative matures. The amounts deferred into
equity are released when the hedged transaction occurs. The following table shows the derivative contracts entered into at 31 March 2013 and
the associated derivative assets and liabilities. There were no material derivative contracts entered into at 30 March 2014.

Derivative Dervative Derivative Derivative
asset eset billy abil
‘average contracted non-current “current nen-eurrent current
Commodity! Nominal commodity price/ frirvalue —fairvalue I feirvaue fir vale
currency amount Maturity date exchange rte £m fm fm £m

2013
Diesel fuel Diesel fuel 182k tonnes Apr 13 - Apr 15 US$931/tonne - 3 (a) @
Diesel fuel USS $169m Apr 13 - Apr 15 USS1.56/£ 1 2 - -
Diesel fuel Diesel fuel, 93mlitres Apr 13 - Oct 15, £0.5/litre 2 - - :
Jet fuel Jet fuel 17ktonnes Apr 13 - Dec 13 USS1,016/tonne - - - :
Jet fuel Jet fuel $a7m Apr 13 - Dec 13 Uss1.56/£ - - - -
Air conveyance uss $29m Apr13-May14 — USS1.60/E - 1 - -
Capital programmes Euro €4m Jun 13 - Oct 14 £0.82/€ - - - :
Electricity Electricity §35kMWH Apr 13 Oct 15 £55/MWH - 1 - ic)
Gas Gas “33mtherms Apr 13 - Oct 15 £0.70/therm - a - :
Cash flow hedges 3 8 (a) (2)
Other derivatives - 2 - :
Total 3 10 (a) 2)

Other derivatives represent hedges by the Group of other foreign exchange and commodity price exposures, which are not designated under IAS
39 (including the hedge of the Bureau de Change currency holdings within Post Office Limited, the hedge of the trading balance with overseas
postal operators and the hedge of inter-company loans with overseas subsidiary)

There are timing differences between the maturity of the derivatives and the maturity of the underlying hedged transaction. Therefore there are
differences between the derivative balances in this note and the balance on the hedging reserve.

23. Provisions

Exceptional Other Total
£m Em fm
At 4 Aprit 2013 2u1 61 272
Arising during the year: *
~ charged in operating exceptional items 133 - 133
~ charged in other operating costs - 13 13
Unused amounts reversed (9) - (9)
Utilised in the year (104) (43) (117)
Discount rate adjustment - 1 a
Disposal of subsidiary (161) (54) (245)
‘At 30 March 2014 74 7 78
Disclosed as:
Current at 30 March 2014 64 6 70
Non-current at 30 March 2014 7 1 8
7A 7 78
Current at 34 March 2013 99 39 138
Non-current at 34 March 2013 112 22 134
211 61 272

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23. Provisions (continued)

Exceptional
Exceptional provisions of £71m (2013 £211m) principally comprise redundancy schemes of £13m (2013 £92m) and £55m (2013 £32m) relating
to onerous property and contracts associated with restructuring and network transformation. Provisions of £64m are expected to be utilised in
2014-15,

Other

Other provisions of £7m (2013 £61m) include those recognised for the expected liabilities arising from items such property exits and personal
injury in the normal course of business. The majority of the ‘Other’ provision amounts are expected to be utilised in 2014-15.

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24. Employee benefits - pensions

The Group participates in pension schemes as detailed below:

Name : Eligibility

Royal Mail Pension Plan (RMPP) UK employees Defined benefit
Royal Mail Senior Executive Pension Plan (RMSEPP) UK senior executives Defined benefit
Royal Mail Defined Contribution Plan (RMDCP) UK employees Defined contribution
Background

On 1 April 2022, almost all of the pension assets and liabilities of the Royal Mail Pension Plan (RMPP) were transferred to HM Government. On
this date the RMPP was also sectionalised with Royal Mail Group Limited and Post Office Limited responsible for their own sections. All
employees were transferred to be directly employed by Post Office Limited on the same date.

Prior to 1 April 2012, Royal Mail Group Limited had the legal relationship with the Trustees of both RMPP and RMSEPP and, as such, the
Trustees held Royal Mail Group liable for the actuarial deficit in the scheme. All employees were employed by Royal Mail Group Limited and
seconded to Post Office Limited under an agreement between Post Office Limited and Royal Mail Group Limited. Post Office Limited met the full
costs of employment and was responsible for the funding of the pension deficit attributable to these employees. Consequently Post Office Limited
recognised a balance sheet deficit based on employee numbers over 12 years and represented approximately 7% of the total balance sheet deficit
at that time, The nét pensions interest, deficit recovery payments and actuarial gains or losses were also allocated on this basis, giving the Post
Office Limited approximately 7% of the total balance sheet deficit at the balance sheet date. The current service cost, regular future service
contributions and curtailments were computed separately for Royal Mail Group Limited and Post Office Limited based on common factors/rates.

Royal Mail Group Limited is the principal employer in Royal Mail Senior Executive Pension Plan (RMSEPP) and Post Office Limited became a
Participating employer with effect from 1 April 2012. Post Office Limited, the Group's principal subsidiary, continues to account for approximately
7% of the RMSEPP scheme as it has done previously.

Financial year to 30 March 2014

The comparative disclosures in this note for the year ended 31 March 2013 reflect the full RMPP scheme (both the Royal Mail Group Limited and
Post Office Limited sections) and the full RMSEPP scheme. In the year to 30 March 2014, up to the date of disposal of Royal Mail plc the
disclosures continue to reflect both schemes in their entirety. Following the disposal, and as at 30 March 2014 the disclosures reflect the Post
Office Limited sectionalised RMPP scheme and the approximate 7% share of the RMSEPP scheme which was allocated to Post Office Limited as
described in the paragraph above.

During the year there was a consultation exercise with members of the defined benefit Royal Mail Pension Plan on proposed changes to the
terms. These changes were agreed and implemented on 15 October 2013. The key change was to the definition of pensionable’ pay which broadly
will increase in‘tine with RPI (capped at 5%) in future regardless of actual pay growth, The changes have resulted in a one-off continuing
operations exceptional gain of £102 million (note 6)

IAS 19R has been applied retrospectively from 26 March 2012. Expected returns on plan assets of defined benefit plans are not recognised in
profit or loss, Interest on net defined benefit surplus is recognised in profit or loss, calculated using the discount rate used to measure the net
perision surplus. The impact of transition to IAS 19R retrospectively is not material to the Group, and therefore no restatement has been required.

The disclosures in this note show how the value of the assets and liabilities have been calculated at the balance sheet date.
Defined Contribution

The charge in the income statement for the defined contribution schemes and the Group contributions to these schemes was £13 million, £2m of
which is due to continuing operations (2013 £18 million) during the year. A new defined contribution plan (RMDCP) was launched in April 2009.
New recruits joining from 31 March 2008 are able to begin paying contributions to the new plan after they have worked for the Group for a year.

Defined Benefit

Both RMPP and RMSEPP are funded by the payment of contributions to separate trustee administered funds. RMPP includes sections A, B and C
each with different terms and conditions:

43
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24, Employee benefits - pensions (continued)

* Section A is for members (or beneficiaries of members) who joined before 1 December1971;

* Section B is for members (or beneficiaries of members) who joined after 1 December 1971 and before 1 April 1987 or to members of Section A who
chose to receive Section B benefits;

‘© Section C is for members (or beneficiaries of members) who joined after 1 April 1987 and before 1 April 2008.
A series of changes to RMPP and RMSEPP began to take effect on 1 April 2008.

The changes encompassed:

* the Plans closed to new members from 31 March 2008;
* all pensions and benefits earned before 1 April 2008 are still linked to final salary at the time of retirement;
© from 1 April 2008, defined benefits building up for employee members of the Plan are earned on a career salary basi

employees can continue to take their pension on reaching 60 but the normal retirement age increased to 65 for benefits earned from 1 April 2010;,

* from 1 April 2010 it is possible to draw pension earned before the change to normal retirement age at 55, and continue working while still
contributing to the Pension Plan until the maximum level of benefits has been reached; and

* — RMSEPP was closed to future accruals on 31 December 2012.

Payment of £270 million, £21m of which is due to continuing operations (2013 £411 million) was made by the Group during the year in respect
of regular future service contributions, nearly all relating to RMP, The regular future service contributions for RMPP, expressed as a percentage
of pensionable pay, has remained at 17.1% (2013 17.1%), effective from April 2010. This rate is not expected to change materially during 2014-
15. For RMSEPP, these contributions have remained at 35.9% (2013 35.9%) until its closure.

The Group pays 7% of the total deficit payment required to fund the deficit in RMSEPP and a payment of £6 million, £m of which is due to
continuing operations (2013 £30 million including a special one-off payment of £20 million) was made by the Group during the year. No RMPP
deficit payments were made during 2012-13 or 2013-14, For RMSEPP, deficit recovery payments will be £1 million per annum, from 1 April
2010 to 31 January 2024. :

A current liability of Enil (2013 Enil) has been recognised for payments to the pension schemes relating to redundancy. During the year, payments
of £9 million, £1m of which is due to continuing operations (2013 £21 million) relating to redundancy were made. N

The weighted average duration of the RMPP fund is 28 years, and for the RMSEPP fund is 20 years. Over the next financial reporting period to
29 March 2015 it is expected that employer contributions to the plans will be £21 million and £1 million for RMPP and RMSEPP respectively.

The following disclosures relate to the gains/losses and surplus/deficit in the scheme recognised for RMPP and RMSEPP defined benefit plans in,
the financial statements of the Group:

a) Major long-term assumptions
The size of the RMPP pension surplus, which is large in the context of the Group and its finances, is materially sensitive to the assumptions
adopted, Small changes in these assumptions could have a significant impact on the surplus and overall income statement charge. The major
long-term assumptions in relation to both RMPP and RMSEPP were:

At 30 March 2014 At 31 March 2013
pa pa

Rate of increase in salaries 32 43

Rate of pension increases - RMPP sections A/B 23 23

Rate of pension increases ~ RMPP section C 32 32

Rate of pensions increases - RMSEPP members transferred from

Section A or B of RMPP 24 33

Rate of pension increases - RMSEPP all other members 3.3 3.2

Rate of increase for deferred pensions - RMSEPP members.

transferred from Section A or B of RMPP 26 33

Rate of increase for deferred pensions 23 23 a

Discount rate 45 48

Inflation assumption (RPI)'- RMPP 33 33

Inflation assumption (CPI) - RMPP 23 23

Inflation assumption (RPI) - RMSEPP 3.6 33

Inflation assumption (CPI) - RMSEPP 2b 23

The ultimate cost of the RMPP plan to the Group will depend upon future events rather than the assumptions made. The assumptions made may
not be borne out in practice and as such the cost of the plan may be higher (or lower) than disclosed.

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24. Employee benefits - pensions (continued)

In common with other defined benefit schemes, the main risk in relation to the arrangements is the value of the assets does not keep pace with
the increase in the value of the liabilities. This can arise for many reasons, but the most significant risks are as follows:

Investment risk: If the assets of the arrangements fall short of expectations, this will lead to a decrease in the funded status.

Asset volatility: The arrangements hold return seeking assets (including equities and property) which are expected to outperform corporate bonds
in the long term but give exposure to volatility and risk in the short term. RMPP does, however, invest in liability driven investment (LD!) assets

which mitigates the impact of interest rate and inflation volatility on the funded status.

Inflation risk: Higher inflation rates than expected will act to increase the plan liabilities as benefits will increase to a higher level than assumed

The arrangements have a maximum pension increase (generally 5% per annum) written into the rules which limits the increase for many benefits,
so limiting the impact of high inflation, This includes pensionable pay in RMPP, which was amended with effect from 1 April 2014. In addition,
the arrangement holds assets that increase in value as price inflation expectations rise, so mitigating the impact of rising inflation expectations.
These aséets include LOI assets in respect of RMPP.

Changes in bond yields: A decrease in corporate bond yields will increase the plan liabilities, although this will be partially offset by an increase in
the value of the bond holdings and, to some extent, the LDI assets.

Pensioner longevity: If members live longer than expected, the liabilities would increase because pensions would be-paid for a longer time.

Liabilities accrued in the Royal Mail Pension Plan to 31 March 2012 were transferred to the Royal Mail Statutory Pension Scheme. These
liabilities are no longer an obligation of the Group and consequent the transfer resulted in a significant removal of pension risk from the Group.

The following table shows the potential impact on the RMPP assets and pension surplus of changes in key assumptions:

2014 2013
£m £m
Changes in RPI and CPI inflation of +0.1% pa (3) (4)
Changes in discount rate of +0.1%pa 3 4
Changes in real salary growth of +0.1% pa (a) (6)
Changes in CPI assumptions of +0.1% pa (a) (a)
‘An additional 1 year life expectancy (3) (4)

The sensitivity analysis has been prepared using projected benefit cashflows as at the latest full actuarial valuation of the plan. The same method
was applied as at the previous reporting date. The accuracy of this method is limited by the extent to which the profiles of the plan cashflows have
changed since those valuations although any change is not expected to be material in the context of the above sensitivity analysis,

Mortality

The mortality assumptions for the RMPP sectionalised scheme are based on the latest self administered pension scheme (SAPS) mortality tables
with appropriate scaling factors (106% for male pensioners and 101% for female pensioners). For future improvements the assumptions allow for
‘medium cohort’ projections with a 1.25% floor. These are detailed below:

Average expected life expectancy from age 60: 2014 2013

For a current 60 year old male RMPP member 26 years 26 years
For a current 60 year old female RMPP member 29 years 29 years
For a current 40 year old male RMPP member 29 years 29 years
For a current 40 year old female RMPP member 32 years 32 years

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24, Employee benefits ~ pensions (continued)

b) Plans’ assets

The assets in the plans for the Group were:

Market value
2036 Ea]
fm “Em
UK equities 2 174
Overseas equities 27 404
Government bonds - 159
Corporate bonds 134 624
Property 6 219
Cash and cash equivalents 38 622
Other assets 82 34
Pooled investments - 1,378
Fair value of plans’ assets, 286 3,611
Present value of plans’ liabilities (114) (2,681)
Surplus in plans 172 930
IFRIC 14 adjustment (24) (8)
Surplus in scheme 148 922

There is no element of the above present value of liabilities that arises from plans that are wholly unfunded.

The major categories of plan assets as a percentage of total plan assets are as follows:

Securities with quoted price in an active 2014 2013
market: Li %

UK equities a 2
Overseas equities 9 11
Government bonds - 5
Corporate bonds 46 18
Property 2 6
Cash and cash equivalents 13 7
Other assets 29 1
Pooled investments - 38
Total quoted securities 100 8

Sec
market:

UK equities = 2
Total securities 100 100

ies with no quoted price in an active

c) Movement in plans’ assets and liabilities

Changes in the fair value of the plans’ assets for continuing operations only are analysed as follows:

2014 2013
fm fm

Plans’ assets at beginning of period 268 2,429
Transfer of pension assets to HM Government - (4,953)
Company contributions paid 23 27
Employee contributions paid 8 8
Finarice income 13 12
Actuarial (losses\/gains (24) 47
Benefits paid to members (2) (2)
Plans’ assets at end of period 286 268

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24. Employee benefits - pensions (continued)

Changes in the present value of the defined benefit pension obligations for continuing operations only are analysed as follows:
2016 2013
£m £m
Plans’ liabilities at beginning of period . (168) (2,335)
Royal Mail Pension plan amendment 102 -
Transfer of pension liabilities to HM Government - 2,239
Current service cost (25) (24)
Employee contributions (8) (8)
Curtailment costs . (4) (2)
Finance cost (8) (10)
Actuarial losses (8) (30)
Benefits paid : 2 2
Plans’ liabilities at end of period (414) (268)

‘The curtalmment costs in the income statement are recognised on a consistent basis with the associated compensation costs. Estimates of both are included, for example, in any redundancy
Provisions raised. The curtailment costs above represent the costs associated with those people paid compensation in respect of redundancy during the accounting period. Such payments may
‘occur in an accounting period subsequent to the recagrition of casts in the income statement.

Changes in the fair value of the plans’ assets for both continuing and discontinued operations.are analysed as follows:

2014 2013

£m £m
Plans’ assets at beginning of period 3,614 30,745
Increase in value of pension assets 26-31 March 2012 - 242
Transfer of pension assets to HM Government = (28,438)
Company contributions paid 240 462
Employee contributions paid 75 164
Movement in Company contributions accrued a (2)
Finance income : 106 175
Actuarial (losses)/gains ; (190) 303
Benefits paid to members (14) (20)
Disposal f Royal Mail plc (3,543) :
Plans’ assets at end of period 286 3,612

Changes in the present value of the defined benefit pension obligations for both continuing and discontinued operations are analysed as follows:

201% 2013

£m fm
Plans’ liabilities at beginning of period (2,681) (33,667)
Royal Mail Pension plan amendment 4,452 -
Increase in value of pension liabilities 26-31 March 2012 - (704)
Transfer of pension liabilities to HM Government - 32,450
Current service cost (274) (436)
Pay accruals included in above pension costs 5 -
Employee contributions (75) (144)
Curtailment costs . (10) (20)
Finance cost (78) (138)
Actuarial losses (119) (45)
Benefits paid 16 20
Disposal of Royal Mail plc 1,652 :
Plans’ liabilities at end of period (114) (2,684)

‘The curtaliment costs in the income statement are recognised on a consistent bask wih the associated compensation costs. Esimates of both are included, for example, in any redundancy
provisions raised. The curtailment costs above represent the costs associated with those people paid compensation in respect of redundancy during the accounting period. Such payments may
‘occur in an accounting period subsequent to the recognition of costs inthe income statement.

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24, Employee benefits - pensions (continued)
The retirement benefit asset which was disposed of as part of the disposal of Royal Mail plc can be reconciled to note 3 as detailed below:
fm
Fair value of assets 3,543
Fair value of liabilities (1,652)
IFRIC 14 adjustments (29)
Retirement benefit asset disposed of 1,862
d) Recognised charges
‘An analysis of the separate components of the amounts recognised in the performance statements of the Group is as follows:
2013
fm
operations
Analysis of amounts recognised in the income statement:
Analysis of amounts charged to operating profit before exceptional items:
= Current service cost 25 249 436
Total charge to operating profit before exceptional items 25 249 436
Analysis of amounts charged to operating exceptional items:
— Royal Mail Pension Plan amendment (102) (4,350) -
— Loss due to curtailments a 4 13
Total (credit)/charge to operating profit (76) (4,097) 449
Analysis of amounts charged/(credited) to financing:
~ Interest on plans’ liabilities 7 70 138
= Interest income on plans’ assets (12) (93) (475)
Total net (credit)/charge to financing () (23) (37)
Net (credit)/charge to income statement before deduction for tax (81) (1,120) 412
Analysis of amounts recognised in the statement of comprehensive income:
— Actual return on plans’ assets (a2) (73) 720
~ Less: interest income on plans’ assets (12) (93) (175)
— Less: taxation on surplus recoverable through plan refunds (20) (24) (8)
Actuarial gains on assets (all experience adjustments) (44) (190) 537
— Experience adjustments on liabilities - a 81
= Effects of changes in actuarial assumption on liabilities (8) (112) (827)
Actuarial losses on liabilities (8) (114) (746)
Total actuarial (losses)/gains recognised in the Statement of comprehensive income
before deduction for tax (52) (301) (209)
Analysis of amounts recognised directly in equity:
Transfer of pension assets to HM Government - (28,438)
Transfer of pension liabilities to HM Government : 32,450
Pension deficit transfer to HM Government on 2 April 2012 recognised in Statement of changes in
equity : 4,012

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25. Issued share capital and reserves
Authorised share capital
2014 2013
£ £
Ordinary shares of £1 each . . 100,000 100,000
Special Rights Redeemable Preference Share (Special Share) of £1 each 1 1
Total : : 100,001 100,001
Issued and called up share capital
Er me
. . t £
Ordinary shares of £1 each 50,005 50,005
Special Rights Redeemable Preference Share (Special Share) of £1 each a a
Total 50,006 50,006

The Special Share can be redeemed at any time by its holder (the Secretary of State for Business, Innovation and Skills), subject to such
redemption being compliant with the Companies Act 2006. The Company cannot redeem the Special Share withiout the prior consent of its holder.
No premium is payable on redemption. .

On distribution in a winding up of the Company, the holder of the Special Share is entitled to repayment of the capital paid up on the Special
Share in priority to any repayment of capital to any other member. The Special Share does not carry any rights to vote.

Under section 63(7) of the Postal Services Act 2000, for the purposes of the Companies Act 2006, certain shares issued shall be treated as if their
nominal value had been fully paid up.

Under sections 72 and 74 of the Postal Services Act 2000, the Secretary of State for Business, Innovation and Skills may issue directions to the
Company which, depending on the direction issued, could result in the recognition of a distribution. Directions to this effect have been issued
during the year and distributions have been made. These distributions can be seen on the Consolidated statement of changes in equity on page
13

Reserves identified in the consolidated statement of changes in equity

Financial Assets Reserve
The Financial Assets Reserve is used to record fair value changes on available for sale financial assets.

Foreign Currency Translation Reserve
The Foreign Currency Translation Reserve is used to record the gains and losses arising from 29 March 2004 on translation of assets and
liabilities of subsidiary denominated in currencies other than the reporting currency.

Hedging Reserve
The Hedging Reserve is used to record gains and losses arising from cash flow hedges since 28 March 2005.

Escrow Reserve

Following the Pension Solution on 1 April 2012 (note 24 of the Group financial statements), the Company was directed by HM Government to
credit to a separate reserve (Escrow Reserve) from retained earnings, an amount equal to the value of the pension escrow investments on that
date, together with further income on the investments. Following the disposal of Royal Mail plc the majority of the reserve was transferred to HM
Government.

Other Reserves
Other Reserves of £2m (2013 £2m) relate to First Rate Exchange Services Holdings Limited, a joint venture entity

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Postal Services Holding Company Limited

26. Commitments

Operating lease commitments

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The Group is committed to the following future minimum lease payments under non-cancellable operating leases as at 30 March 2014 and 31

March 2013:
Tard and buildings Vehicles and equipment TT equipment Total

20% 2013 2m 2018 Ey 2013 2036 2a

fm fm £m fm £m fm £m £m

Within one year 20 141 = 13 > 23 20 177

Between one and five years 45 433 - 14 - 17 45 464

Beyond five years 34 545 - - . 5 34 545

Total % (1119 = 27 = 40 9% 1,186
Finance lease commitments

201 2013

Present value Present value

Minimum of minimum Minimum of minimum

lease payments lease payments lease payments __—lease payments

£m fm £m fm

Within one year 3 3 90 82

Between one and five years - - 212 199

Beyond five years : - 122 31

Total minimum lease payments 3 3 424 312

Less amounts representing finance charges : - (142) :

Present valué of minimum lease payments 3 3 312 312

The aggregate finance charges allocated for the period in respect of finance leases was £470,680 (2013 £738,859). The fair value of finance
lease liabilities is not materially different from the carrying value.

‘The Group has finance lease contracts for equipment. The leases have no terms for renewal, purchase options or escalation clauses anid there are
no restrictions concerning dividends, borrowings or additional leases. The leases have an average term of six years.

Capital commitments

Capital commitments contracted for but not provided in the financial statements amount to £68 million (2013 £48 million),

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Postal Services Holding Company Limited

27. Related party information

Related party transactions

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During the year the Group entered into transactions with related parties. The transactions were in the ordinary course of business and included
administration and investment services recharged to the Group’s pension plan. The material transactions entered into, and the balances

outstanding at the financial year end were as follows:

“Amounts Amounts

Purchases/ owed from related owed to related

Counter- Sales/recharges recharges from party including _party including

torclated party related party outstanding loans_outstanding loans
2014 ~——«2013.~—~«20th «=O =«2OMG=S«OI3 «20K ©2013
fm fm___€m__ fm fm fm em __im
Quadrant Catering Limited - - 12 2% - - 3 3
G3 Worldwide Mail N.V. (Spring) UKPIL - - - 6 - 3 - -
Midasgrange Limited Post Office Limited - 35 - 1 - - - -
First Rate Exchange Services Holdings Limited Post Office Limited 27 27125125 5 7 6

The companies listed above were either a joint venture or associate of the Group for all or part of the year to 30 March 2014,

‘The sales to and purchases from related parties are made at normal market prices. Balances outstanding at the year end are unsecured, interest

free and settlement is made by cash

‘The Group trades with numerous HM Government bodies on an.arm's'length basis. Transactions with these entities are not disclosed owing to the

significant volume of transactions that are conducted.

Key management compensation

201s 2013

: £000 £000

Short-term employee benefits 2,721 4883
Post-employment benefits - 31
Other long-term benefits 1,627 218
Total compensation earned by key management 4,348 5,132

Until the disposal of Royal Mail plc key management comprised executive and non-executive Directors of Royal Mail Group Limited and Post Office
Limited. Following this date key management comprises Executive and Non-Executive Directors of the Post Office Limited Board. The aggregate

remuneration of the key management personnel of the Post Office Group is sét out above.

HM Government is the Company's sole shareholder and accordingly the Directors have no interest in the shares of the Company,

The ultimate parent (the Company) and principal subsidiary

Postal Services Holding Company Limited is the ultimate parent company of the Group. The consolidated financial statements include the financial
results of Postal Services Holding Company Limited, its principal subsidiary Post Office Limited and those of Royal Mail plc up to the daté of .

disposal as detailed in note 3.

‘Requity ‘Bequity”
interest interest
company Principal activites County of incorporation 201 2013
Royal Mail ple Mails and parcels services United Kingdom 29.99 100.00
Post Office Limited (*) Counter, retail and financial services United Kingdom 200.00 100.00

TF Direct subsary of Postal Services Holding Company Limited

Joint venture

The Group's 50% interest in First Rate Exchange Services Holdings Limited, a company incorporated in the United Kingdom, is held by Post Office

Limited. The companys principal activity is the provision of Bureau de Change services.

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27. Related party information (continued)
Associates
The following companies were the principal associates of the Group at the balance sheet date:
7 7

necstig cmnanstp
company Principal activites Country of incorporation 2016 2013
Quadrant Catering Limited Catering services United Kingdom “ 51
G3 Worldwide Mail N.V. (Spring) Mail services Netherlands “ 32.45

28. Events after the Balance Sheet Date
In July 2014, the Company received a dividend of £39.9m from Royal Mail pic in respect of its retained 29.99% shareholding,

In accordance with the funding agreement with government announced on 27 October 2010, for which State Aid approval was received on 28
March 2012, Post Office Limited received £330 million of funding on 1 April 2014. :

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Parent Company financial statements 2013-2014

The majority of the Annual Report and Financial Statements relates to the Postal Services Holding Company Limited Group consolidated accounts,
which comprise the aggregation of all the Group's trading entities (subsidiary, joint venture undertakings). This mandatory section reports the
individual balance sheet and notes of the ultimate holding company, Postal Services Holding Company Limited (the Company).

The Company has elected to prepare its own financial statements for the financial year ended 30 March 2014 in accordance with United Kingdom

Accounting Standards including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland”
(FRS 102), which was approved for issue by the Financial Reporting Council on 5 March 2013. :

Parent Company Balance Sheet

at 30 March 2014 and 31 March 2013 .
2034 2013

Notes fm fm
Fixed assets
Investments in subsidiary 5 : :
Total fixed assets -
Current assets .
Cash and cash equivalents 7 -
Investments © 6 oe . 1,256
Net current assets 7 1.256
Net assets 7 1.256
Capital and reserves
Share capital 9 = -
Share premium 10 430 430
Reserves 10 - 1,256
Profit and loss account 10 (423) (430)
Shareholder’s funds 7 1.256

The financial statements on pages 53 to 56 were approved by the Board of Directors on 10 December 2014 and signed on its behalf by:

Roger Lowe

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Notes to the Parent Company financial statements
1. Financial year and statement of compliance

The financial year ends on the last Sunday in March and, accordingly, these financial statements are made up to the year ended 30 March 2014
(2013 year ended 31 March).

The financial statements of the parent Company, Postal Services Holding Company Limited (the Company) were authorised for issue by the Board
on 10 December 2014.

The Company's financial statements have been prepared in accordance with United Kingdom Accounting Standards including Financial Reporting
Standard 102 ‘The Financial Reporting Standard applicable in the UK and Republic of Ireland’), which was approved for issue by’the Financial
Reporting Council on § March 2013. °

2. Accounting policies

Basis of preparation

The financial statements on pages 53 to 56 have been prepared in accordance with applicable UK accounting standards and law. including the
requirements of the Companies Act'2006. Unless otherwise stated in the accounting policies below, the financial statements have been prepared
under the historic cost accounting convention.

Going concern
In making an assessment on the Company's ability to continue as a going concern, the Directors have considered the going concern assessment
made by the Directors’of the Post Office Limited (see note 2 in the Group financial statements): In reviewing these assessment, the Directors
have taken into account all available information about the future, which is at least, but not limited to, twelve months from the date when the
financial statements are authorised for issue. After careful consideration of all available information, the Directors are of the view that it is
appropriate that these financial statements have been prepared on a going concern basis.

Profit and Loss Account
The Company has not presented its own Profit and Loss Account , as permitted by section 408 of the Companies Act 2006. However, the results
of the Company for the year are disclosed in note 8 and 10 to the Parent Company financial statements.

Statement of Cash Flows
‘The Company has not presented its own Statement of Cash Flows, as permitted by section 1.12(b) of FRS 102.

Financial instruments
In accordance with section 11.2(b) of FRS 102, the Company has elected to apply the recogni
Instruments: Recognition and Measurement (as adopted for use in the EU) to account for its finan

n and measurement provisions of IAS 39 Financial
instruments,

The Company has applied the exemption available in section 1.12(c) of FRS 102. The Company has not disclosed all information required by IAS
39, as the Group's consolidated financial statements in which the Company is included, provide equivalent disclosures for the Group as required
under Section 11. Basic Financial Instruments and Section 12 Other Financial Instruments /ssues of FRS 102.

Investments in joint ventures and associates *
Investments in joint ventures and associates within the Compatiy's financial statements are stated at cost less any accumulated impairment
losses,

Investments in subsidiary
Investments in subsidiary within the Company's financial statements are stated at cost less any accumulated impairment.

Impairment reviews

Unless otherwise disclosed in these accounting policies, fixed assets are reviewed for impairment, in accordance with section 27, /mpairment of
Assets, of FRS 102 if events or changes in circumstances indicate that the carrying value may be impaired. The Company assesses at each
reporting date whether such indications exist. Where appropriate, an impairment loss is recognised in the Income Statement for the amount by
which the carrying value of the asset (or cash generating unit) exceeds its recoverable amount, which is the higher of an asset's fair value less
costs to sell and its value in use.

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Notes to the Parent Company financial statements (continued)

2. Accounting policies (continued)

Contingent liabilities
In accordance with section 21, Provisions and Contingencies, of FRS 102, contingent liabilities are not disclosed if the possibility of any outflow of
resources occurring is considered to be remote.

3. Directors’ emoluments

The Directors of the Company are not paid fees by the Company for their services as Directors of the Company. The Directors of the Company are
paid fees by other companies of the Group.

4, Auditor's remuneration
The fees for the audit of the Company are £35,000 (2013 £25,000). There are no other fees payable to the auditor for services to the Company.

5. Investments in subsidiary

Cost Impairment 2014 2013
£m. £m £m £m

At 30 March 2014 and 34 March 2013 = = = =

On 1 April 2012, Royal Mail Group Limited transferred ownership of the entire issued ordinary share capital of Post Office Limited to the Company
at Enil value and for no consideration.

Details of the Company's subsidiary is set out in note 27 of the Group financial statements.

55
Postal Services Holding.Company Limited

Notes to the Parent Company financial statements

6, Current asset investments

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2013
fm

Short-term deposits - Government/local government

1.256

Total

1,256

7. Profit and Loss Account

The Company is a non-trading company. The profit for the period relates to the Company's disposal of the majority of its shareholding in Royal

‘Mail plc during the year. Further disclosures are made in the Group financial statements (note 3).

8. Taxation

A current tax charge of €nil (2013: £53m) has been recognised in the year. The 2013 tax charge was in relation to the sale of the pension escrow

investments in November 2012.

9. Share capital

Details of the share capital are disclosed in the Group financial statements (note 25).

10. Shareholder’s funds

Profit and

Share Share loss Escrow 2016 2013

capital premium account Reserve Total Total

£m fm fm tm £m Em

At 1 April 2013 and 26 March 2012 = 430 (430) 1,256 1,256 1,234

Profit for the year - - 1,957 - 1,957 219

Transfer to HM Government (note 25 Group financial - - (4,957) (4,249) (3,206) -
statements)

Transfer from Escrow reserve - - 7 7) - .

Losses on financial asset investments = eS = * = (197)

‘At 30 March 2014 and 31 March 2013 = 430 (423) : 71.256

Escrow Reserve

Following the Pension Solution on 1-April 2012 (note 24 of the Group financial statements), the Company was directed by HM Government to
credit to a separate reserve (Escrow Reserve) from retained earnings, an ammount equal to the value of the pension escrow investments on that

date, together with any further income on the investments.

11. Charges

Details of charges registered over the assets of the Company are contained in the Group financial statements (notes 18 and 21).

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Independent Auditor’s Report to the members of Postal Services Holding Company Limited

We have audited the parent company financial statements of Postal Services Holding Company Limited for the 52-week period ended 30 March

2014 which comprise the Balance Sheet and the related notes 1 to 11. The financial reporting framework that has been applied in tt

preparation is applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice) including
Financial Reporting Standard 102 ‘The Financial Reporting Standard applicable in the UK and Republic of Ireland’.

This report is made solely to the company's members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit
work has been undertaken’so that we might state to the company’s members those matters we are required to state to them in an auditor's report
and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the company and
the company’s members as a body, for our audit work, for this report, or for the opinions we have formed,”

Respective responsibilities of directors and auditors

As explained more fully in the Directors’ Responsibilities Statement set out on page 8, the directors are responsible for the preparation of the
parent company financial statements and for being satisfied that they give a true and fair view. Our responsibility is to audit and express an opinion
‘on the parent company financial statements in accordance with applicable law and International Standards on Auditing (UK and Ireland), Those
standards require us to comply with the Auditing Practices Board's Ethical Standards for Auditors,

Scope of the audit of the financial statements

‘An audit involves obtaining evidence about the amounts and disclosures in the financial statements sufficient to give reasonable assurance that the
financial statements are free from material misstatement, whether caused by fraud or error. This includes an assessment of: whether the
accounting policies are appropriate to the parent company's.circumstances and have been consistently applied and adequately disclosed; the
reasonableness of significant accounting estimates made by the directors; and the overall presentation of the financial statements. In addition, we
read all the financial and non-financial information in the annual report to identify material inconsistencies with the audited financial statements
and to identify any information that is apparently materially incorrect based on, or materially inconsistent with, the knowledge acquired by us in the
course of performing the audit. If we become aware of any apparent material misstatements or inconsistencies we consider the implications for our
report.

Opinion on financial statements

In our opinion the parent company financial statements:
‘* give a true and fair view of the state of the company's affairs as at 30 March 2014 and of its profit for the 52-week period then ended;
+" have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and
* have been prepared in accordance with the requirements of the Companies Act 2006.

Opinion on other matters prescribed by the Companies Act 2006

In our opinion the information given in the Strategic Report and the Directors’ Report for the financial year for which the financial statements are
prepared is consistent with the parent company financial statements.

Matters on which we are required to report by exception

We have nothing to report in respect ofthe following matters where the Companies Act 2006 requires us to report to you if, in our opinion
adequate accounting records have not been kept by the parent company, or returns adequate for our audit have not been received from
branches not visited by us; or

* the parent company financial statements are not in agreement with the accounting records and returns: or
* certain disclosures of directors’ remuneration specified by law are not made; or
+ we have not received all the information and explanations we require for our audit

y

Other matter

We have reported separately on the group financial statements of Post Office Ltd for the 52-week period ended 30 March 2014.

Richard Wilson (Senior statutory al
for and on behalf of Ernst & Young
Statutory Auditor

re Lo ve

57