POL00401640
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FUJITSU DEFINITION OF REMOTE AND Refi CS/PER/041
cuunsd serves INTERMEDIATE LOCATIONS Version: 2,0
COMPANY-in-CONFIDENCE Date: 19/04/2005
Document Title: DEFINITION OF REMOTE AND INTERMEDIATE
LOCTIONS
Document Type: Service Performance — Time to Repair
Release: N/A
Abstract: This document details PO branches identified as falling within
the definition of Remote and Intermediate applied to the
criteria for Time to Repair service performance defined within
Contract Schedule 15.
Document Status: Approved
Originator & Dept: Jan Ambrose, Customer Service
Internal Distribution: PVCS
External Distribution: Post Office
Approval Authorities:
Name Role : Signature Date
Richard Brunskill Horizon Service Desk and
SMC Manager I
Bernadette O’Donnell I Post Office Network I
Support: Supplier & Service I
I Manager
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POL00401640
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FUJITSU DEFINITION OF REMOTE AND Ref: CS/PER/041
FUJITSU SERVICES INTERMEDIATE LOCATIONS Version: 2.0
COMPANY-in-CONFIDENCE Date: 19/04/2005
0.0 Document Control
0.1 Document History
VersionNo. I Date I Reason for Issue Holes Associated
fh ui i . \ ‘ we i ‘ I CP/PEAK/PPRR -
Be he i i I Reference
1.0 22/06/1999 I First issue
ll 28/02/2005 I Issued for review in respect of amendments to the
definition of Remote and Intermediate PO
branches
2.0 19/04/2005 I To include reviewers’ comments and for approval
0.2 Review Details
I Review Comments by :
i .
I Review Comments to :
Mandatory Review
Role Name
Fujitsu Services: Business Service Manager, POA Richard Brunskill
Fujitsu Services: Service Delivery Manager, POA Julie Welsh
Fujitsu Services: Head of Engineering Operations, I Andy Mears
UKME
Post Office Network Support: Supplier & Service I Liz Tuddenham
Performance Manager
Post Office Network Support Les Henderson *
Optional Review : /
Role Name
Fujitsu Services: Service Management Manager, I Nikki Hawkins
POA
Fujitsu Services: Management Support Manager, I John Moran
(*) = Reviewers that returned comments
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POL00401640
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FUJITSU DEFINITION OF REMOTE AND Ref: CS/PER/041
Fret senvces INTERMEDIATE LOCATIONS Version: 2,0
COMPANY-in-CONFIDENCE Date: 19/04/2005
0.3. Associated Documents
Reference. _I Version I Date Title Source
Contract Schedule I 1.0 31/12/2002 Service Levels and remedies PVCS
15
Unless a specific version is referred to above, reference should be made to the current
approved versions of the documents.
N.B. Printed versions of this document are not under change control.
0.4 Abbreviations/Definitions
Abbreviation I Definition
I Local location PO branches that are not geographically dispersed and are providing levels
I of service as defined in Contract Schedule 15.
I Intermediate location PO branches that are geographically dispersed and are providing levels of I
I service as defined in Contract Schedule 15. Level of business conducted
requires a higher level of service than defined for Remote PO branches.
I Remote location PO branches that are geographically dispersed and are providing levels of
service as defined in Contract Schedule 15.
iil Indicates that all postal sectors within the postal zone prefix, less those stated
as excluded, are provided with the associated class of service.
POA Post Office Account
UKME UK Mobile Engineering
0.5 Changes in this Version
Version : Changes
Ll I Following post zone locations moved from Local classification to
I Intermediate classification:
I BTS2, BTS4-57, BT78, EX, PL, TR1-20
Following post zone locations moved from Local classification to Remote
classification:
BTS4 6RT, PA20, PA34, PA66, PH40, PH44, PH49, SA70 7UJ, TR 21-24
Following post zone locations moved from Intermediate classification to
Local classification:
PO30-40
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FUJITSU DEFINITION OF REMOTE AND Refi CS/PER/041
Fuuired SERVICES INTERMEDIATE LOCATIONS Version: 2.0
COMPANY-in-CONFIDENCE Date: 19/04/2005
Following post zone locations moved from Intermediate classification to
Remote classification:
BT47 1AE, BT48 6AA, BT48 7LB, BT48 8NW, BT49 0HJ, BT82 8AW,
I BT82 9BG, DG9 0EA, DG9 7EF, PH33 6AA
I Following post zone locations moved from Remote classification to Local I
classification:
PH4, PH7-8, PH10-11
Following post zone locations moved from Remote classification to
Intermediate classification:
I BT74-76, BT79, BT92-94, PH20-26
I Following post zone locations removed from Remote classification as they
I do not exist:
PASO0-59, PA71, PA74, PA79-80, PA83-84, PA86-88
2.0 Following post zone locations moved from Intermediate classification to
Local classification:
EX, PL, TR1-20
0.6 Changes Expected
cma SES aT TIT
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FUSITSU DEFINITION OF REMOTE AND
uns servers INTERMEDIATE LOCATIONS
COMPANY-in-CONFIDENCE
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Ref: CS/PER/041
Version: 2.0
Date: 19/04/2005
0.7 Table of Contents
1.0 INTRODUCTION .oeccccscssssssssssscssssssnesscccsscsnnsessesessssnnesessssessnsssecsseseusnnneeesessensanente 6
2.0 SCOPE..
3.0 REMOTE LOCATIONS.i.....cccsssccsssssssssssscssssssssnseescessssnssnecscsecssnuseseeeesecsnnussseesenee 6
4.0 INTERMEDIATE LOCATIONS ....cccccccsssssssssessssssssesscsscesnnssereeseensnnmeserseees 7
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FUJITSU DEFINITION OF REMOTE AND Ref: CS/PER/041
FUuTsd SERVICES INTERMEDIATE LOCATIONS Version: 2.0
COMPANY-in-CONFIDENCE Date: 19/04/2005
10 INTRODUCTION
This document contains a definition listing, by postal zones, of the class of service
delivered to PO branches under the service category of Time to Repair.
2.0 SCOPE
This defines the following:
a) Postal zone locations classified as being Remote
b) Postal zone locations classified as being Intermediate
All other postal zones are classified as being Local for the purpose of Time to Repair
service performance.
3.0 REMOTE LOCATIONS
PO branches in the following postal zone locations are classified as being Remote
unless excluded specifically.
DG6 *** DG7 *** DG8 *** DG9 ***
BT47 *** BT48 *** BT49 *** BT54 6RT
BT81 *** (excluding BT81 7AA) BT82 ***
HS ***
Tv2i*** = rv22""* —Tv23#** —Tv2g* TV25* —V26 +
Tv27*** — Iv2ge** = Tv40* V4 TVA TV 43
Tv4ge* vas vdeo ** —TVa7 Tag TV 49
Ivsi*** — Ivs2"* TV53* —TVSa VSS HE IVS6 HH
KA27 *** — KA28
KW
PA20 *** PA28 *** PA29 *** PA30 *** PA31 *** PA32 ***
PA33 *** PA34 *** PA35 *** PA36 *** PA37 *** PA38 ***
PA39 *** PA4I1 *** PA42 *** PA43 *** PA44 *** PA4S5 ***
PA46 *** PA47 *** PA48 *** PA49 *** PAGO *** PA61 ***
PA62 *** PA63 *** PA64 *** PA6S5 *** PA66 *** PA67 ***
PA68 *** PA69 *** PA70 *** PA72 *** PA73 *** PA75 ***
PA76 *** PAT77 *** PA78 *** PA81*** PA82 *** PA85 ***
PHIS*** PHI6*** = PHI7*** = PHIS*** = PHI9*** ~— PHI31 ***
PH32*** = PH33*** = PH34*** — PH3S *#* = PH36 *** PH 7
PH38*** = PHAO* = PHAL "= PHA2 ** = PHAR ** PHA #
PHA ***
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FUJITSU DEFINITION OF REMOTE AND Ref: CS/PER/041
Fused services INTERMEDIATE LOCATIONS Version: 2.0
COMPANY-in-CONFIDENCE Date: 19/04/2005
SA70 TUI
TR21*** = TR22*** = TRIB ROA HHH TRIS HHH
ZB
4.0 INTERMEDIATE LOCATIONS
PO branches in the following postal zone locations are classified as being
Intermediate unless excluded specifically.
BTS2 *** BT5S4 *** (excluding BT54 6RT) BTS55 *** BT56 ***
BTS7 *** BT74 *** BT75 *** BT76 *** BT78 *** BT79 ***
BT817AA BT92 *** BT93 *** BT94 ***
PH20 *** PH21 *** PH22 *** PH23 *** PH24 *** PH25 ***
PH26 ***
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