POL00412909
POL00412909
Key:
5= Excellent I _4=Verygood I _3=good/ at required standard I 2=Requires development _I_1=Requires significant development
2019/20 Board Evaluation Questionnaire
Question 5 4 3 2 1 Ave
A. Skills, experience, diversity, knowledge
1. How appropriate is the composition of the Board for
the requirements of the business?
2. How would you rate the Board’s understanding of
the following areas of the Business and areas of
business transformation:
i Retail
ii Financial Services and Insurance
iii Telecoms
iv IT
v Risk
vi Banking Framework
vii Digital Identity
viii Compliance
ix Corporate Governance requirements (including the
increased focus on diversity and stakeholder
reporting)
x Aligning all of the above into the work on Purpose,
Strategy and Growth
B. Leadership, ways of working, time
management
3. How would you assess the Chairman’s
encouragement of debate within the Board,
including ensuring that all directors are able to
contribute to the discussion?
4. How effective is the Board at focussing on the right
issues (e.g. gaining an appropriate level of
assurance on how strategy is being implemented
and the business is being run, setting strategy,
providing support and challenge to management).
5. How effective are the relationships between:
a. Board Members
b. Non-Executive Board Members and Management
(in providing both support and challenge)
Cc. Decision-making and Risk
6. How would you assess the Board’s consideration of
risk when taking strategic and operational decisions?
7. How strong is the Board’s understanding of the
business’ competitors?
Question 5 4 3 2 1 Ave
Strictly confidential 3
8. How strong is the Board’s understanding of the
Key:
POL00412909
POL00412909
5=Excellent I _4=Verygood I 3=good/at required standard I 2 = Requires development
T= Requires significant development
business’ performance drivers?
How effective is the process of board decision
making?
10.
To what extent does the Board review past
decisions?
11.
How seriously does the Board take the development
of individual directors and the Board as a whole, and
where it needs to improve?
Specific Questions for Non-Executive
Directors, Executive Directors and UKGI
Representative
12.
The quality and value of NEDs’ contributions at
board meetings?
13.
To what extent do NEDs get involved in issues
outside the Boardroom?
14.
How effective are the EDs in assisting the Board’s
understanding of the business issues?
15.
To what extent do the EDs act in a collegiate
manner with the overall interests of the business in
mind?
16.
The level of insight provided by the UKGI
representative into the strategic direction that the
Shareholder aspires to.
17.
The level of engagement and contribution made by
the UKGI representative.
Information and Support
18.
How would you rate the management information
received by the Board and its timeliness (i.e. is it the
right information at the right time to provide you
with the assurance you need and the understanding
of the business you need)?
19.
How would you rate the quality of papers and
presentations received by the Board?
20.
How effective are the Board Committees at
communicating decisions and outcomes to the full
Board?
Question
Ave
21.
wm
tHe, MAHAL ABte the access you have to any
additional information and support you need to fulfil
the requirements of your role (i.e. from
Key:
POL00412909
POL00412909
5= Excellent I _4=Verygood I _3=good/ at required standard I 2=Requires development _I_1=Requires significant development
management, secretariat or from external advisers,
where required?)
22. I Does the Board feel that the frequency and length of I Yes/No
meetings are appropriate?
23. I Are issues brought to the Board at an appropriate Yes/ No
time?
24. I Are there any issues or topics that are not discussed I Yes/ No
that should be considered at the Board?
25. I How effective are the communications between the
Board and the management between formal
meetings?
26. I Does the Board have sufficient time in private Yes/No
(either formally or informally) to discuss matters of
concern?
F. Stakeholder engagement / culture
27. I How would you assess the Board's approach to
considering the following stakeholder needs/ views
when taking decisions:
i. Customers
ii. Postmasters/agents and clients
iii. Special Shareholder
iv Employees
v. Suppliers
vi. Regulators
28. I How do you think the company’s culture/ behaviours need to change to support the
successful delivery of its strategy?
G. Please include any thoughts you have about the operation of the Board and
any ideas for its future operation.
Strictly confidential