Action detail
1/Postmaster Complaints Draft Policy and Whistleblowing Policy to be reviewed by HSF and
Protect; [We need to ensure that the Postmaster complaints policy includes the triage and
referral of any “whistleblowing issues” (illegality including non conformance with CU and HU;
fraud; Workplace Health & Safety breaches); also MI on Postmaster complaints generally should
be reported through RCC and ARC.
2/Postmaster Complaints centralised Dashboard
3Whistleblowing Dashboard (we already have) but I want to see a dedicated one for Postmaster
whistleblowing
4\We need a new dedicated whistleblowing officer (NED or dedicated role). We need quick turn
around for options - maybe reach out to Zarin as a NED on the Board.
5Little Milton - want to ensure we are ClJ compliant and if not rectify it
8\Training - needs to be rolled out to executive and senior managers; as well as across the
organisation; Tim’s team; and field managers
9Comms - needs to go out reminding Postmasters to use whistleblowing channels
10)Project management - we need someone to put in weekly calls, set up a proper actions tracker,
etc
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Owner(s) Status Update from 25Jan21
jlo Milton Ongoing {1st draft of policy is written and with Zoe for review
SF
[Tim Perkins Ongoing {Existing complaints dashboard from Dynamics data is being
IAmanda Jones orked on - whistleblowing categorisation is in place
Up to data data should be populated by 29Jan21
BA resource required to work through historic complaints and
\draw out whistleblowing from complaints (c.4,700)
jo working with Tim to have BA resource appointed very
quickly.
Sally Smith Ongoing See above
Paul Blackmore jo to send draft complaints dashboard to Ben, Zoe, Sally & Carl -
4 _jdone.
Sally Smith Ongoing Sally is looking at options for a NED to be appointed as a
jono Hill histleblowing champion
No-one identified yet. Expected in 2 days time.
Ba Sally speaking to Stella at Protect
[Tim Perkins Ongoing Background:
\Ainslie Cranwell There was a postmaster shortfall, proven to be postmaster's
fault
No clear explanation of how the loss was incurred received to
_Idate yet postmaster had to make up the shortfall regardless
Ainslie -> More detail is expected in next 2 days, she will update
‘he group at the next meeting
Sally Smith (Ongoing
Zoe Brauer
[Tim Perkins
Mark Underwood Ongoing
Zoe Brauer
Sally Smith (content) Ongoing [ally to forward whistleblowing training to Jo
[Tim Perkins (comms
distribution to PMs)
Sally Smith (Ongoing
Tim Perkins
(Carl Newman
er ms
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Update from 02Feb21
Next action due date
PM Complaints Policy with HSF now. Due back by Fri
SFeb
histleblowing policy has been reviewed by Protect and
is currenlty being benchmarked. This will take 2 weeks
lafter which is will be sent to Andrew Taggart for review
5-Feb-21I
Completed. Now produced on a weekly basis. Sally
orking to pull out whistleblowing cases from the
(dashboard and the written procedure for which is due on
3Feb
3-Feb-21)
\As above. On track to be produced monthly. First one will
luse January 2021 data
8-Feb-21)
till waiting for Stella from Protect to respond.
8-Feb-21)
[Documentation received. Ainslie wants to talk to the
auditor to discuss what was discussed with the
postmaster. Update to be provided next week.
114 month data retention policy may prove a tricky
obstacle
8-Feb-21)
Sally is reanalyzing the spreadsheet wth all the reports on
ito recategorise. Should be complete by Thursday 4th Feb
4-Feb-21
Comms have been sent by Tim
Sally to identify with Jo who else need to be aware. Need
‘0 target those most likely to receive a whistleblowing
report
ider POL comms will be made once policy has been
orked on by Protect
Sally is looking to create a dedicated whistleblowing role
covering training and awareness
8-Feb-21)
As above.
8-Feb
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