Message
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From: Alisdair Cameron.
Sent: 11/04/2023 09:40:34
To: i
ce:
Subject:
; Elizabeth Sobita Martin Roberts
Thanks and look forward to hearing about the meeting today.
My take away is a simple one, which I am happy to be challenged on.
Of £3.8m after two months, we are reaching some resolution on £0.8m and not on £3m.
Of that £0.8m, we appear to have an established loss of £40k.
So, while I appreciate that it is 2 months not 3, it does seem that the financial cost (which crystallises at 60 days) is
driven by our inability to successfully complete investigations and not on our ability to collect established losses.
Is that fair?
Thanks Al
Al Cameron
Group Chief Finance Officer
(He/Him Al Kamer-
Finsbury Dials, 20 Finsbury Streetm
London, EC2Y 9AQ
postoffice.co.uk
From: Melanie Park ¢
Sent: 11 April 2023 0:
To: Alisdair Cameron
Roberts
Ce: Joe McQual
Morning All
I hope you had a lovely extended weekend
Hopefully these attachments should now open
Thanks
i Hannah Jennings <
Subject: RE: Branch Discrepancies - Findings and Recommendations
7} Elizabeth Sobitan < Martin
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Mel Park (She/Her)
Central Operations Director
Retail Team
Finsbury Dials, 20 Finsbury Street
London, EC2Y 9AQ
Melanie.parkq_
From: Alisdair Cameron +
Cc: Joe McQuaid Hannah Jennings
Subject: RE: Branch Discrepancies - Findings and Recommendations
Thanks. It wont let me open the attachments, so perhaps you could send them in some other form? Much appreciated
Al
Al Cameron
Group Chief Finance Officer
Finsbury Dials, 20 Finsbury Street
London, EC2Y 9AQ
postoffice.co.uk
From: Elizabeth Sobitan ¢
Sent: 06 April 2023 16:50
>; Martin Roberts I"
; Michelle Evansici GRO
>; Hannah Jenning:
ngs and Recommendations
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Hello Al,
As promised, pleased find attached the following:
- Jlnvestigations Analysis.pdf— This now includes the value and volume chart
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- Discrepancies Status Flow Data (P10).xlsx- This includes the average values, top 10 branches in value and
branches with more than one case. Pls note - To assess repeat offenders we would need this data pulled a
number of times over different periods.
We look forward to hearing the outcome of the internal conversations over the next few weeks.
Thanks,
Elizabeth Sobitan I Senior Manager I Finance Consulting
Emst & Young LLP
“Transforming business through the power of people, technology and innovation — ey.com/consulting
From: Alisdair Cameron{___._ GRO
Sent: Thursday, April 6, 2023 8:54 AM
To: Elizabeth Sobitan
Melanie Park
Michelle Evans}
>; Hannah Jennings ¢
Subject: RE: Branch Discrepancies - Findings and Recommendations
Thanks very much for the useful time yesterday.
I think the immediate actions were
- You will map out a value and volume chart of where the £3.7m from P10 is
- You will add average values
- You will set out details of the “top 10” in value
- You will try and assess repeat offenders
However, the approx. outcome of what we discussed is that of the £3.7m gross differences identified in P10, c. £40k
could be recovered and £3m has yet to be properly investigated. While this may change in month 3, of course, this is
much more extreme that even I suspected and we have to focus on the quality and completeness of our investigations.
We need this data to flow consistently, with a single and consistent identifier for the same issue/press of the dispute
button AND using the FAD code so we can understand the branch perspectives over time and where there is multiple
usage and costs.
It is unacceptable for us to continue operating with this set of data and groupings that seem to be created in order to
disguise their meaning and resist interpretation.
It feels like there is some “blocking” activity and that must be stopped/cleared away.
So I would support a project perspective to give us a fighting chance of getting in control and our view was that we need
at least two analytical resources to address the data issues tactically and interpret them into an action plan. This is
costing us £1m a month extra and it can’t continue as is.
Mel and Michelle will discuss best approaches and obviously discuss with Martin.
’'d appreciate an update in 2 weeks.
Many thanks Al
Al Cameron
Group Chief Finance Officer
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Finsbury Dials, 20 Finsbury Street
London, EC2Y 9AQ
postoffice.co.uk
From: Alisdair Cameron
Sent: 05 April 2023 09:16
GRO +; Martin Roberts <_
Michelle Evanse
>; Hannah Jennings ¢__
Subject: RE: Branch Discrepancies - Findings and Recommendations
t; Melanie Park
Thanks and look forward to the discussion this afternoon.
As you know we need to understand the biggest drivers of losses so we can prioritise our focus: long-term alone just
won’t cut it. The specific question I have asked and asked is this: of the losses that started from a particular month,
where does the problem sit, to what extent is it that we cannot complete a successful investigation versus we cannot
recover after the completion of a successful investigation.
So this afternoon, please let’s start with pages 26-28.
They seem to support the hypothesis that the loss of value is from a failure to successfully investigate far more than
from a failure to recover? Is that right?
Therefore the urgent next question is why: our capability; delaying; account too complex and noisy; what?
Then we can fix stuff and the numbers start to get better and can fund other changes — and we can demonstrate some
fairness to enable recoveries and defend our positions in the courts,
The provisions are a red herring — they just happen at 60 days, 100%.
Al
Al Cameron
Group Chief Finance Officer
Finsbury Dials, 20 Finsbury Street
London, EC2Y 9AQ
postoffice.co.uk
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From: Elizabeth SobitanI,
Sent: 04 April 2023 22:41
To: Martin Roberts
Park
Ce: Joe McQuaid. ; Hannah Jennings I
Subject: RE: Branch Discrepancies - Findings and Recommendai
; Alisdair Cameron < ; Melanie
Caution: This email has been sent by an external contact. Please take care when clicking links or opening
attachments. When in doubt, please use the "Report Phishing" button.
Hello All,
Please find attached the slides for tomorrows session.
Thanks,
Elizabeth Sobitan I Senior Manager I Finance Consulting
Binst.& Youna LLP
‘Transforming business through the power of people, technology and innovation — ey.com/consulting
riginal Appointmen’
From: Elizabeth Sobitan
Sent: Friday, March 3, 2023 10:51 AM
To: Elizabeth Sobitan; Martin Roberts; Alisd:
Jennings; Joe McQuaid; fd-1-tonbridge:
Subject: Branch Discrepancies - Findings and Recommendations
When: 05 April 2023 16:30-17:30 (UTC+00:00) Dublin, Edinburgh, Lisbon, London.
Where: Finsbury Dials - Tonbridge
Hello Martin, Al,
Setting up this time to share with you the branch discrepancies findings and recommendations.
Thanks,
Elizabeth
Microsoft Teams meeting
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of software viruses. We would advise that you carry out your own virus checks, especially before opening an
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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited,
each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not
provide services to clients.
The UK firm Ernst & Young LLP is a limited liability partnership registered in England and Wales with registered number
0C300001 and is a member firm of Ernst & Young Global Limited. A list of members' names is available for inspection at
1 More London Place, London, SE1 2AF, the firm's principal place of business and its registered office and at Companies
House [https://www.gov.uk/get-information-about-a-company] under the registration number OC300001. Not all
partners are members of Ernst & Young LLP. Ernst & Young LLP is a multi-disciplinary practice and is authorised and
regulated by the Institute of Chartered Accountants in England and Wales, the Solicitors Regulation Authority
(authorisation number 614947), the Financial Conduct Authority (registration number 196203) and other regulators.
Further details can be found at https://www.ey.com/en_uk/legal-statement.