POL00447901 - Post Office - NBIT User Feedback Presentation

Evidence on official site

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POL00447901

NBIT User Feedback

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POL00447901

User Feedback Pilot Branches and Demos
Detailed Feedback

4 Types of Feedback

Main categories

No Action Action Required Answer Required Clarification Required

Required — (Potenticlimprovement (Specific questions) __{On feecbockrecelved}

opportunity)

To date, we have recorded 520 items of feedback (including instances
where more than one user has made the same observation) from our user
groups:

Postmaster Events
Mobile Van Demos

Postmaster Working Group (Training & Information sessions)
NFSP Conference

Pilot Branches

8relevant progromme creas

67%
47%
43%
34%
27%
30%
11%
24%

Back office & reporting
Devices

Log in/out

Product Journeys

Roll out plan
Settlement screens
Technical

UX Design & 1A

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€@® User feedback from the Pilot Branches and Demos
What they are saying & our next steps

Feedback from Pilot Branches:

[Q] the improvements we have made to label printing For Identified improvement opportunities:

©) The ability to reprint a receipt + We will be working with UX and Product
Teams to take account of this in our final
[&] Ease of use of mails despatch designs
+ Feedback to users on how we have
[Q] users tike the equipment improved

[QJ overait took and fee! and ease of use Many of these items have been picked
up already through our existing working

processes!

[Q] very simple and feel; ease of use improved

[Q] Access to reports/transaction logs/branch information

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