UKGI00049045 - Post Office Corporate - ‘Post Office Comment on Investigation Into Speak Up Allegations’
(Document Information
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Process Ref: IRT-WBR-001
Process Owner: Mat Thorley
Document Classification: Internal
Process Name: Whistleblowing of complaint cases
Process Owner Role: Issue Resolution Team Manager
IA sample of cases for each advisor are reviewed for quality on a monthly basis. As part of this check, feedback will be provided where the
advisor has failed to identify whistleblowing cases that have not been directed down the correct process.
logged whistleblowing cases to make sure they have been correctly identified and processed.
Document Status: Draft/ Peer Reviewed / SME Reviewed / Approved
The IRT manager also reviews
——
Version Number Date Issued Author
0.1 16/08/2022 Duncan Hughes First draft
10 24/08/2022 Duncan Hughes Approved by process owner
fda
Reviewer Role Last Date Reviewed Version(s) Reviewed
Mat Thorley IRT Manager 24/08/2022 o1
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(Glossary
(Include abbreviations / terms / acronyms used in process flow, along with a description to aid understanding)
ITerms Definition
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Start Description
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Name of message /
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Information that this used as input to an activity orcreated or
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‘name of the document reviewed by using this shape anda dotted
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‘System being “read from” or being updated as a
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Business Rule:
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