POL00448069
POL00448069
(Document Information
Process Name: Weekly Case Reviews
Process Ref: INV-WCRO1
[Process Owner: Tracy Bannister
Process Owner Role: Network Resolution Operations Manager
Document Status: Approved
Document Classification: Internal
(Process Summary (describe in a paragraph the context and reason for process’
The purpose of the weekly case review meetings are to review, and agree next steps for,:
IThe weekly case review meetings are attended by the Head of Network Support and Resolution, Network Resolution Operations Manager, Tier
The reports for completed Tier 2 investigations
Tier 2 investigations where the cause of the discrepancy cannot be identified
Tier 2 investigations where the postmaster does not accept the outcome
Specific case criteria agreed prior to the meeting (for example: cases that are 1 day+ up to £2,500).
2 Team Managers and Tier 3 colleagues.
(Version History
Version Number Date Issued Author jin sion
0.1 15/06/2022 Duncan Hughes First draft
0.2 08/07/2022 Duncan Hughes Updated with SME feedback
1.0 20/07/2022 Duncan Hughes Reviewed and approved by process owner
Geview Hi
Reviewer Role Last Date Reviewed Version(s) Revi
John Wapshott Case Investigation and Review Analyst 28/06/2022 041
Tracy Bannister Network Resolution Operations Manager 20/07/2022 0.2
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POL00448069
POL00448069
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POL00448069
POL00448069
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POL00448069
POL00448069
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