POL00448124
POL00448124
CTO2015 July 2023 SECTION 5 Automated Payments V4.0
Automated payments
Barcoded bill payment
When a customer presents you with their barcoded slip:
» From the Horizon ‘Home Screen’ scan the barcode
» Details relating to the bill will appear on your screen
* Confirm/enter the amount the customer wishes to
pay (if applicable, amend the fee)
«Press ‘Settle’ and accept the payment from the
customer
» Staple the receipt to the payment slip and hand to
the customer
Magnetic stripe card bill payment
When a customer presents you with a magnetic stripe
card:
» Swipe the card through the Horizon magnetic card
reader attached to the monitor (indicated by the red
arrow on the picture)
* Details relating to the bill will appear on your screen
«Enter the amount the customer wishes to pay
«Press ‘Settle’ and accept the payment from the
customer
© Hand the receipt and bill payment card to the
customer
Manual entry for bill payments and Payout
vouchers
If a customer's barcode won't scan or the magnetic stripe
card does not work when swiped, or when presented
with a Payout voucher as a text message:
» From the ‘Home Screen’ select ‘Manual Entry’
* Select ‘Barcode’ or ‘Magnetic Stripe Card’ a baal
«Enter the ‘Barcode’ or ‘Magnetic Stripe Card’ number mo ee
» Details relating to the bill or Payout will appear on
your screen
» For bill payments, please enter the amount the
customer wishes to pay
«Press ‘Settle’ and accept payment from the customer 1 Remember: Any fees associated with the :
» Hand the receipt and any other items to the customer 1 customer's bill should be paidin cash.
. eoee--- ‘
The contents ofthis document are classified Post Office INTERNAL. Disclosing, copying, distributing the information contained within this document to any thcd-party not working
on behalf of 2 and forthe purpase intended, is not permitted
Operational Training & Development
Delivering Operational Excellence &
Post Office - Operational training guide
POL-BSFF-104-0000083
POL00448124
POL00448124
SECTION 5 Automated Payments V4.0
E Top-Up
E Top-Up is an instant top-up swipe card that is
linked to a mobile phone. When a customer wishes to
buy a Mobile phone E Top-Up:
«Ask the customer for their E Top-Up card
* Confirm the top-up value and accept payment
from the customer
«From the ‘Home Screen’ swipe the E Top-Up card
through the Horizon magnetic card reader
» Horizon will show the options available. Select the
value the customer has asked for and press ‘Enter’
* Remove the receipt from the printer
» Select ‘Settle’ and complete the transaction
© Hand the customer their E Top-Up card and
receipt
Selling E-Vouchers
When a customer wishes to buy a mobile phone
E-Voucher or digital E-Voucher, such as XBOX,
Amazon, Spotify:
* Confirm the E-Voucher type with the customer
From the ‘Home Screen’ select ‘Telephony’
» _ If the voucher you need is not displayed on this
screen select ‘Other E-Vouchers’
» Advise the customer of the values available for
the voucher they have asked for
» Obtain payment from the customer
» Select the voucher value that the customer wants
and press ‘Enter’
» Remove the voucher from the printer; do not hand
it over to the customer yet
» Select ‘Settle’ and complete the transaction
» Hand the customer their voucher and their receipt
Reversing E Top-Ups and E-Vouchers
» An E Top-Up completed using a top-up card
can't be reversed
* E-Vouchers (but not all E-Vouchers) may be
reversed within 10 minutes. See section 13 on
how to reverse an E-Voucher
CTO2015 July 2023
top-up card
7
Important: Once payment has been t
ae i
completed for a digital e-voucher, any 1
request for a refund needs to be directed to 4
the brand themselves (for example, XBOX, 1
Amazon, Spotify, Google Play). 1
See Horizon Help for the contact details for ;
digital e-voucher brands. 1
4
The content:
on behalf of
this document are c
2 and for the f
sd Post Office INTERNAL. Discl
2 intended, is not permitted
19, copying, distri
@
Operational Training & Development
Delivering Operational Excellence
ing the information contained within this document to any third-party not working
Post Office - Operational training guide
POL-BSFF-104-0000083_0001