POL00448138
POL00448138
CTO2054 July 2023 SECTION 19 DVLA V3.0
Driver and Vehicle Licensing Agency
(DVLA) - vehicle taxation
Vehicle taxation using a V11 Reminder %j rp
Fr
Mowe Vehicle tax reminder
On the Horizon home screen, scan the V11 barcode. If the barcode
fails, select ‘Licences and Government and select ‘V11 VRM Entry’,
then:
» Select ‘Licence: MOT/New Vehicle’
«Select the required licence commencement date
» Select the required licence duration — either 6 months or 12
months
» Select the method of payment
* Confirm the price with the customer and ensure that they can
pay
» Take payment and settle the transaction
« Date-stamp over the barcode on the V1, and then staple the
receipt to it before returning it to the customer
© ROOB WZX
Vehicle taxation using a V5C Registration document
(logbook) or V5C/2
On the Horizon home screen, scan the V5C or V5C/2 then:
* Select ‘V5C or V5C/2 No COFTC (Change of Taxation Class)’
» Confirm that the customer has presented a V5C
» Confirm whether the customer wants to report any changes
» If the customer wants to report a change — you will be
presented with the new keeper query field
» Select the required licence commencement date
» Select the required licence duration — either 6 months or 12
months
» Select the method of payment
» Horizon will now show the details that the DVLA holds for the
vehicle
» Confirm that the returned details match those on the V5C
«Check the documents Horizon prompts you to check are valid
© Confirm the price with the customer and ensure that they can
pay
» Take payment and settle the transaction
» Return the VBC to the customer and give them their receipt.
If using a V5C/2, remember to date-stamp it before returning
to the customer
Note: Do not use a V5C or V5C/2 to SORN (Statutory Off Road
Notification) a vehicle.
‘The contents of this document are classified Post Office INTERNAL. Disclosing, copying, distributing the information contained within this document to any third-party not working
‘on behalf of Post Office and for the purpose intended, is not permitted.
Operational Training & Development
Delivering Operational Excellence &
Post Office - Operational training guide
POL-BSFF-104-0000097
POL00448138
POL00448138
SECTION 19 DVLA V3.0 CTO2054 July 2023
V62 — Application for a Vehicle
Registration Certificate
It is important that the V62
is completed correctly and feel plppedeeetm Gee
that ALL required boxes 7
(highlighted in red below) Vehicle registration number:
are completed. Failure to do
so will delay the customer's
application. Take extra care to
ensure the form is stamped
and the chassis number is
included.
‘Busnes or oganeton nan
I
oer
All fields outlined in
RED are REQUIRED
All fields outlined in
GREEN are optional
“S- Why don't you have a VSG? ace puta Bl sgnnet ay at pe),
* gin vei a te pus ape erica cto NC et]
‘chou tow tur ats tom ect Fou bough he we blr You em
oO
(1) Writing a ‘1’ in this
box is required
(2) Date-stamping this
box is required se[ Js
pwn [__]o0
(3) °GOEO
ows CJ
ve2-0219
Writing a ‘5’ in this
box is required
‘The contents of this document are classified Post Office INTERNAL. Disclosing, copying, distributing the information contained within this document to any third-party not working
‘on behalf of Post Office and for the purpose intended, is not permitted.
Operational Training & Development
Delivering Operational Excellence &
Post Office - Operational training guide
POL-BSFF-104-0000097_0001
POL00448138
POL00448138
CTO2054 July 2023 SECTION 19 DVLA V3.0
DVLA Despatch Instructions
Vehicle Licence Transactions
All vehicle tax related documents despatched to the DVLA need to be sent in the ENV207 2nd Class
envelope as part of your weekly despatch. There are only three forms that need to be sent to the DVLA.
1. Original VSC DVLA documentation that is not linked to the transaction.
Only when the customer needs to inform the DVLA of any _ This includes the V5C if no changes are made, D1 forms,
changes. V11 reminder forms and V10 forms.
2. Original V5C/2
Driving licences — These should be sent in the EN208
Which is over 2 months old or is under 2 months old and envelopes only.
the customer needs to report a change of tax class.
3. Original V62 Photocopies — No photocopies will be accepted by the
Where a customer is requesting a new V5C. DVLA.
Driving Licence Ten-Year Renewal Instructions
The EN208 envelope is to be used to return driving licences only. These should be cut in two and the
envelope should not include any documentation relating to vehicle tax. The table below shows which
documentation needs to be included in which envelope.
Return driving licences which have been cut in _ Original VSC - When the customer needs to inform DVLA of
two. changes.
Original V5C/2.
Original V62 - When the customer is requesting a new V5C.
Remember!
» All documentation have to be originals. Photocopies are not allowed and will not be processed by the
DVLA
» Non-DVLA documentation, such as Direct Debit forms, should not be included in the despatch
envelope. Please check your despatch envelope before it leaves the branch. Including any non-DVLA
documentation could result in a data breach
«Ifa customer wishes to send any other documentation to the DVLA, they can, but we cannot use the
ENV207 or EN208 2nd Class envelopes for this
To find out about Change of Taxation Class, Methods of Payment, Statutory Off Road Notification (SORN)
and more, please go to Horizon Help: ‘Licences and Government’, ‘DVLA Motor Vehicle Licences’.
‘The contents of this document are classified Post Office INTERNAL. Disclosing, copying, distributing the information contained within this document to any third-party not working
‘on behalf of Post Office and for the purpose intended, is not permitted.
Operational Training & Development
Delivering Operational Excellence &
Post Office - Operational training guide
POL-BSFF-104-0000097_0002